We took Groome from Auburn to ATL to catch a flight after a weekend of visiting friends. The driver…read morewas very nice, pick up was timely, the price was reasonable, the van was clean and the drive was safe but still efficient. However, caution to any customers of size (larger than 200lbs or taller than 5'6") Their vans are NOT built for larger passengers. The seats are small and the rows are very close together. Our shuttle was packed full and we could hardly move. My legs were numb after being smashed into the back of seat in front of me for the entire 90 minute drive and my partner (who is skinny but very tall) hardly fit in his seat and his legs didn't fit in between the seats and ended up with a bruise on his legs from having to sit on the seatbelt buckle the whole trip. All that to say, keep that in mind when deciding to use them but I would still use them again if needed.

VERY BAD AND UNRELIABLE SERVICE!!!…read more Here is the background: I booked two tickets for a trip from Atlanta to Chattanooga on 05/24/2023. On the day, the bus was scheduled to depart at 7:15 AM. My group arrived at the designated spot at 6:50 AM, well ahead of the departure time. However, to our surprise, the bus did not show up until 7:40 AM. During this extended waiting period, I had to urgently use the airport restroom. Unfortunately, while I was inside, the bus arrived and, according to my friend who was still waiting at the spot, the driver refused to wait for us and departed, even though I was merely 3 feet away from the bus, and shouting loudly behind that "I am here!". Later, I called the office to express my frustration and seek a resolution. However, the customer service representative refused to offer any form of refund for the inconvenience caused, saying that the management decided that the bus driver arrived on time and is of no obligation to my loss. I have outlined all the problems in this chaotic process below. These can all be checked by the airport surveillance videos, recorded customer service conversations, and the payment records: 1. The bus did not arrive on time, which clearly violates the rules set forth by the company. It is unjustifiable for anyone to retain customers' payment for a service that was not provided as agreed upon. 2. When I contacted the customer service, I was shocked to hear that the bus supposedly arrived on time and thus bore no responsibility for my loss. Again, how could you outright lie when the surveillance footage can clearly prove the bus was late? Additionally, there are airport staff who were witnesses to the entire incident. 3. There payment system is highly questionable. They request tips during the reservation process. Although I had reservations about making an upfront payment without experiencing the quality of their service, I still decided to tip 20% of the bus fare due to my understanding of the demanding nature of the profession from my previous work experiences with many long-haul drivers internationally. However, the quality of service I received fell far below the minimum expectations. At the very least, they should refund me for the tipping portion of my payment. I have to post my experiences here! Avoid this transportation company and save your day!

Not Taxi....... SHUTTLE…read more Nice people....But not always dependable. Seem to drop you if a better fare comes along. I called and arranged a pickup for a short trip, probably $10-$20 ride, and the driver told me she was on the way to get me, then way after the estimated time of arrival, I called several times to see what's up and got no answer. Had a friend call (from a different phone so she didn't recognize the #) to act like he needed a taxi from the same place and she said she was on her way to the Atlanta airport and wouldn't be available for couple hours and no, sorry there were no other drivers that night. WHAT? Gee thanks. Not fun to be stood up or left waiting for a ride that's never gonna show!! I think this business is misclassified. It's more of a shuttle service than a taxi. If you just need a ride around town, you'd be better off calling one of the other taxi companies.

From the owner: Ms Sue's Taxi provides dependable 24-Hour Taxi, Airport Transportation, and Courier services to the…read morelocal Auburn/Opelika and surrounding areas.

Their taxi cut us off in traffic and was weaving through cars. When I called to let them know, the…read moreman who answered hung up on me when I expressed my concern.

From the owner: A Cab Ride is Cheaper than a DUIread more

FRAUD WARNING! Received a ride from this service. I had no problems; however since AC Shuttle…read moreservice has charged my credit card 2 additional times. Do not give this business your credit card information.

DO NOT USE THIS SERVICE! I used this service while my son…read morewas a student at Clemson University for the last 3 years, for approximately 8 shuttle pick ups to and from the airport. The service was okay until this last spring of 2017 when I booked a $200 pick-up from Charlotte back to Clemson University. My son was coming home from an abroad program and I had to change the date of pick-up by 1 day. I called FIRST to confirm that was okay and JAMES GIBBS the owner of the business said it would be fine and directed me to GO on their website under the order # and make the change. He confirmed that there would be no additional charge. Well after I made the change to the existing reservation, the company charged me AGAIN an additional $200 so now I was being charged $400 for a one way pick up from Charlotte Airport back to Clemson. When I noticed the double charge on my credit card in April of 2017, I immediately began calling and emailing the company's phone number and email address from which I received the confirmations of bookings. This is where it gets FRUSTRATING! I called approximately 30 times at various times of day over the course of 3 months (90 days) trying to get a hold of anyone at the company. There was no answer 28 out of the 30 phone attempts. On 1 occasion after 2 months I got a hold of James who said that there was some problem with the system and he could not credit me the $199 until after the scheduled pick-up. So the charge sat on my credit card. After the pick-up was complete, he sent me 1 email saying he credited it back but he DID NOT. It sat on my card another 30 days and after another say 15 phone attempts and several days with no answer at this business during business hours, he answered 1 time and said he will issue the credit. But it did not happen. I had my son look in his phone log to get me the number of John, the driver that picked him up who informed me that James is a full time student trying to get some sort of degree and he is NOT IN THE OFFICE DURING THE DAYS. That explains why this business does not answer their customer calls during business hours as they misrepresent being open for business. John said he would text James and ask him to issue me the credit. Finally after 90 days he issued me the credit (not including interest on my credit card). And to top it off - James promised me on the phone that for my frustration and the charge sitting on my credit card for 90 days, he would offer my son 1 free shuttle pick up which I needed in August. Another lie by the owner of this company. I emailed him the reservation info I needed 4-5 times, called again another 5 times, and he ignored all my calls, voice message and emails. He and his company are a fraud, are not open for business, take people's money, making it almost impossible to get refunds when it is THEIR mistake, make false business promises etc. Stay clear of James and this company.

Gave us a ride from Sky bar to a place 0.5 miles away on the Idaho game weekend. The guy was an…read moreasshole the entire way, and then informed us that it was a 20$ minimum for all home game weekends. We argued with him for ten minutes then eventually paid the 20$. KGM took advantage of some fare they made for huge weekends on a time when there were 30 taxis outpace the bar.

From the owner: Let us get you there safely!!…read more Established in February 2011, KGM Auburn Trax has doubled in size and is now available most of workday and night-time hours and is available for off hour trips by appointment