I called today for help with my account. Coyote was very helpful and made things easy!

Terrible place to get a loan from there online banking system is absolutely trash and make it so you have to transfer money to them to make payments or pay a 15 dollar fee every time you want to make a payment. also when I had problems with my loan nobody in the office knew how loans worked except for the manager which i had to wait for 2 weeks and multiple phone calls to get in contact with. Overall go give your money to an actual bank and not this scam of credit union. read more

Run away if you can. Definitely not recommended. Their customer service has gone downhill. My credit card expired at the end of November 2022 and I am yet to receive the new one. Every time I call, I am told they are late with their shipment. Two weeks ago, I was told the card had been mailed and today, I called once again and was told my card is still in PRODUCTION and that they can't tell me when I will receive it. No one even bothered to inform me. Ridiculous! read more

I'm giving five stars not for the bank but for the customer service. The red tape that I had to go through was daunting and frustrating and, honestly, terrible, but the ladies I spoke with were exceedingly helpful. I just spoke with Christian, today, and the call didn't take long, we were able to text, she answered immediately when I called. They changed my due date and helped me set up recurring payments. Again, the red tape that comes with signing on truly had me saying (after one payment) I will refinance and leave this credit union. But, the customer service was so awesome, I'll stick around. Thank you, Christian! read more

I spoke with Tanika on the phone. My mic stopped working twice and we got disconnected on my end, but she was very kind about it and continued to help me. read more

I started out with this banking institution 6 years ago. Amazing employee's! Little by little they were replaced with new staff. I encountered a situation where an employee came from ST. Louis and provided the absolute worse service that I have ever experienced by Tigers Community Credit Union. I expressed how I was displeased with my service and the staff member proceeded to smirk and tell me, well, thank you for your input in a very sarcastic manner. While I intended to contact the Branch Manager I never did. My most recent experience consisted of completing a home loan. I was in the process of selling my home and applied through the bank for a home loan. The loan officer was amazing at first... After completing the application she provided me with a letter expressing how much I qualified for and that I could begin searching for my home. I found a home that I was interested in after 3 months of looking. She told me I needed to reapply as so much time had gone by and since I didn't purchase the initial home I was interested in they needed to have me complete a new application for each home that I put in an offer to purchase. TAt this time the interest rates had went up since my last application, which she kindly reminded me. I completed the application and received an email. form her. She expressed that things would be very different this time around as underwriting had gotten on to her due to the way she submitted the last application. I provided information that she requested, which was basic information and didn't hear back. I emailed her several times and asked for a specific time in which we could schedule a time to talk since we could not . She never provided a time and so I kept attempting to call and we would miss each others call. I was running out of time in terms of having to move out of my home and someone put an offer in on the home I was interested in. Not the best situation during COVID times. After leaving a work meeting to catch her call, I expressed that I was frustrated because I was on the verge of being homeless. The Loan officer immediately began to rant about her busy schedule and her father busting his head open and having to have stitches. I expressed that I was sorry for her fathers injury and I knew her schedule was busy, as every home I looked at was snatched off the market within the day, it is a busy season. I also expressed that as a customer, I deserved to be treated and talked to better and if she couldn't do that, perhaps someone else needed to assist me in my home buying process. I expressed perhaps we need to get off the phone and try and have this conversation again later. She called me back 30 minutes later and apologized for her behavior. We sat and talked for 30 minutes, revisiting our previous conversation and her sharing what else I needed to provide before being able to have approval. At that moment I stopped house looking and worked specifically on getting the rest of the documentation needed. I went through this back and forth phone call process for 3 more weeks of her telling me underwriting will not provide anything until I had pay off amounts for certain bills, at which I kept asking her what bills she was referring to that need to be paid off. Needless to say, communication just stopped. These two experiences were enough for me to search for a new banking institution. Spending hundreds of thousands of dollars for a home should be a pleasant experience with your lender. I think this lending institution could really take some time to reevaluate how they should show up for the people they serve, this is not a business I would ever choose to do business with again. read more

I've been with Tigers since 2009 (8 years) and although customer service is awesome if you can make it during their hours (seriously, out of towner here who works a full time job! Great for students, not so great for everyone else) - they have made a couple changes to the account without proper notice and I've been charged in the past. After figuring all of that out, they deny me for EVERYTHING literally - I try to use a small credit union but for credit cards, mortgage loans, I have a car loan I'll be needing soon - I won't trust them again. I have a good credit score (above 715) and went to graduate school so I have no proper "employment" and that apparently affects my whole life. Other banks don't think so - I'm just saying they'll do more damage to your credit score than good. For any banking/credit/big financial changes, don't trust them. Period. read more

This is by far the best banking option for MIzzou students. The people are very helpful. I had issues with online banking where my mortgage payments didn't get sent out correctly. They went above and beyond to help me out! Also, they offer competitive rates which is nice. They don't offer financial service though (like mutual funds, and investment advice). Go Tigers!! read more

I've been with Tigers for all 4 years of college and I cannot wait to leave them. Good: The employees are very nice, but not very helpful. 24 hour customer help line is convenient, but I've been forced to call it many more times than I would have liked. Overall banking is pretty simple and accessible around the US (with access to almost any other credit union). Bad: Tigers is constantly deactivating my debit card due to a "risk" of identity theft. Once because I shopped at Target at some point in a 2 year period. Once for an "unknown risk" that they weren't able to explain to me because they themselves did not understand it. Neither time I received a notification that my card was deactivated. One time I did not receive a replacement card in the mail. I was charged for them to mail me a new card overnight - weeks after they told me they were already sending it. They recently started charging $5/month for a checking account. I was not sent a notice about that either. Also, their credit and debit cards are so weak and flimsy. Swipe only, no chip. Kept my card in my wallet and only took it out to use. Something wrong with the card and will not swipe in many locations, but not all. No visual issues with the card, just cheaply made. Overall, a good credit union for students, but I would not continue post-graduation. Do not expect an amazing experience. Just tolerable. read more

They have very poor customer service and are very rude over the phone. Cant wait to be done with them

My husband and I are currently in the process of switching credit unions so we can get away from this one. There were a few things that motivated us to finally make the switch. First, this credit union is actually part of a much larger collection of credit unions, with tentacles in several places. This means that they do not know us, even though we always stop in at the same location. Perhaps the most insulting result of this lack of personal touch was when we received an online message from an employee who decided to cut off half our last name when addressing us as Mr. and Mrs. While the employees are friendly in person, the credit union as an organization is generally unhelpful and sometimes downright incompetent. About a year ago, someone stole my debit card number and used it in a different state, the same day I had used it in Columbia. The credit union was quick to disable our cards, which was good. However, we had to jump through some hoops and report this to a third party agency, and as of today we have still not been refunded the money that was stolen. One of the things that is delaying us closing our account is that we want them to do the ethical thing and take care of this before we leave, and we'll be visiting their branch again to try to get some answers. We've had to jump through quite a few hoops with this credit union. Recently, we had to make changes to avoid getting charged a fee on our checking account, including switching to paperless statements, which means that if we want to file them we have to spend our own money on printing. Another policy that adversely affected us was the overdraft protection - we were charged the fee twice in one day for using it, and while I realize that being charged is part of the process of using it, charging us twice in a row without any sort of notification seems unreasonable. If you're looking for a place to do business, skip this credit union and find a bank. They're not worth the trouble. read more

Awesome place for all your financial needs - including auto loans, personal loans, mortgages, Home Equity lines of credit, credit cards, business services & investment services! Bank on More - come to Tigers Credit Union! read more