The service from the curb into the hotel including the desk and bell hop were excellent. Clearly the hotel has worked very hard to achieve excellent first experience. This was our first time to this hotel. I'm a former Baldrige Examiner so accustomed to review of operations for excellent companies and very attentive to detail. The elevators and rooms require a key to operate so if you lose or forget your key you're stuck. The television in the room offered very few English channels and ON DEMAND wouldn't work at all. The power outlets next to the bed were completely used so no place to put a CPAP machine without unplugging lights. Lot's of plugs and outlets at the desk to presumably hook into the TV to play your own stuff but no cables to use for that so we gave up. Everything was clean and well-organized. Hotel lobby coffee bar - good menu - expensive - a problem with English - very poor communication. At checkout I learned that although the room WIFI and internet are free, there is a small check box when you connect your iPhone or laptop and if you don't understand what it says you end up paying $19.95 for "high speed internet service" and that's about 25% of the room cost - OUCH! Clearly my checkout experience made me very angry and it appeared they were not prepared to fix it. I would have to rate this hotel as "THEY TRY HARDER" and "THEY GET ALMOST EVERYTHING RIGHT" We didn't try to hotel restaurant so no comments there. read more

My stay here was decent. I probably "over paid" because I went during a time in which demand was really high. I paid about $220 dollars a night, which was perfectly fine with me. I see some people's reviews where they complain about the price. If you cannot afford a FEW pesos simply don't go there. Go to a hotel where you'll pay less. You cannot go to Mexico and expect to low ball a hotel. The service I got here was amazing. I was greeted at the door, the door was opened for me when I arrived and when I exited. The receptionist was very kind and informative. She recommended me places to go and where to eat. They kindly offered to take my luggage to the room but I only had one, and I did not feel it was necessary. I was checked in and got the key to my room. I got to my room with a king sized bed and a balcony. The balcony faced the golf course, and the pool, along with surrounding buildings nearby. Everything was clean in my room. I inspected everything from the bathroom, the closets, the bed, the desk. I didn't have a problem with cleanliness. My bed and my pillows were extremely comfortable. The next day I had breakfast in their elegant restaurant. It was inexpensive! I had a green juice, bread, dessert, and another dish. There's trendy restaurants at a walking distance. I had a blast in TJ and my stay at this hotel was great! read more

Everyone one at the bar restaurant is super nice attentive and they go above and beyond the normal service. Ivan was our waiter he was amazing. Even prepared something out of the menu for my 7 year old boy. Amazing caring people read more

Service at the bar was horrible. We where at the pool side weand requested 2 drinks which never came waited for 35 min and returned to our room. The guy was preoccupied with attending a larger party. They charge for parking while you stay at the hotel. We usually stay the Holiday Inn Zona Rio we will be returning in the future. Parking is a headache also you have to park on a multilevel parking garage and check in and out as you leave. read more

It was a delightful night to stay at The Marriot, the team there was very professional and made us feel welcome. The bar has great drinks. ! The view is phenomenal. The rooms are clean and well appointed. Muy buen servicio muchas gracias.. read more

Add another star or two in your mind if you are a hotel-goer that wants to be safe and clean and happy with your room, because, as a Marriott in Mexico, this place could have been in Houston - - which is the ultimate purpose of a higher-end corporate hotel like Marriott: to get what you expect, even in the jungles of Bangladesh. This place was very, very "Marriott-ish", if that is what you are looking for. The staff was professional and friendly. The parking was relatively easy to deal with. The room was clean. The soap was nice. We even arrived at two in the morning, and there was still a friendly person at the desk and a smiling valet to park the car, just waiting for us. And everyone spoke English. It made things really easy. Not the way I usually go. So - yes - at least one more star should be added in your mind if these things make the difference when choosing a hotel in what might otherwise be a dicey city that you don't really want to deal directly with. I did not book this particular hotel because it was my first choice. I booked it through Expedia because the hotel that I was actually trying to book (a well-reviewed local place with all of the fun high-end things like a pool and a balcony and a bar and a hot tub - very central - and costing only $67 per night for two people) was not being accepted by Expedia. So I called Expedia to fix it, and they instantly booked me here - for $168 per night. They told me that if I didn't book this room immediately, all of the rooms in Tijuana would be gone in minutes. The Expedia rep even gave me a running countdown of rooms as they disappeared... "there is one room left at... ooops... that is gone... let's look at another hotel... yes, three rooms left here, no, now only two... oh, it was just booked, only one left... you had better book it before it's gone." This made me desperate - so I would say "yes - book it", without caring about the price. The reason I was so desperate is that I was taking my teenage daughter on an impromptu adventure into Mexico, so I didn't want us to stay in a place that might make her uncomfortable (like sleeping in the same bed, or a bathroom down the hall, or having a staff that didn't speak English), so I felt really stuck. If I was alone I would have gone there without a place to stay and just found a good one when I got there, But I could not do that with her. So, finally I just booked the overpriced room at the hotel that had nothing to do with being in Mexico - only with having a place to go to that she felt comfortable in so she wouldn't back out of the trip. But that said - it was a very nice hotel, with all of the expected amenities. However - once we got past the bells and whistles, I found some things deeply lacking here, for all the money I was paying. Like the maid, who didn't replace the soap or the coffee or even remove the trash. Or the pool, which was almost in another building, given the walk through the many halls and the six flights of stairs and the courtyard that we had to go through to get to it. And the worst thing was the Champagne Brunch Buffet, where we asked for our Mimosas at least five times and still never got them, and we asked for juice, and coffee and never got it, and asked for utensils and didn't even get a spoon for my Menudo, even when the waiter saw me eating my soup with a mussel shell from my paella. Also, when a chaffing-dish of food on the buffet became empty, it was often not replaced: they just removed the item - so by the end of the meal, many things that were on the buffet when we checked it out and decided to stay were just gone, including the loin roast, AND the prime rib, which they replaced with chicken by the time we got to it (not equal meats). And then the Marriott cafe dared to charge us over 50 dollars US for the buffet for 2 - which was more than we paid for the biggest dinner that we had at Tijuana's premiere restaurant (Caesar's) the night before. I was pissed. As far as location goes - if you have a car and a good map and some guts, you can drive quite a distance to get anywhere - but walking leads you to nothing but rows of burnt out buildings, small pharmacies, a few buildings, some taco stalls, and one mall (if you really foot-it). In other words, the location sucks - unless you hire a driver. If you are a business person, in Tijuana for meetings, and you take taxis or limos everywhere, - and you don't really want an adventure in Mexico - I guess it is okay - because you can be in Tijuana, comfortable and insulated, without ever really being exposed. But if you want an adventure, and cool travel, and lots of things to walk to, this is no place to start such things from. read more

I arrived at the Marriott Tijuana for Medical Tourism and was met by some speedy bellhops. I only had carry ons but they put the work on themselves. After getting the van unloaded, while I was checking in. They do a sanitizing process on all luggage. They bought my 2 little bags to my room for me and explained how the door cards work. My room was nice and I asked for a refrigerator and they delivered that no problem. They assisted with some of our medical transportation as well and they stayed with us. I even walked down the street to the store and never felt any danger. The pool/hottub area was nice and they have a really nice gym also. I wasn't able to do dining but the broth was good. They have a gift store and a Starbucks on-site as well. Very good service. Yes I would definitely recommend this Hotel. Room 606 read more

Excellent service. The rooms were clean. Our temperature was taken before entering and we were required to be wearing masks. When registering a lady wasn't wearing mask and it was brought up to her attention, by the time she was in the elevator she was wearing a mask, an employee provided her with one. The desk receptionist then proceeded to wipe down the whole area where she had been since she was there with no mask. The workers offered to take my bags but because of COVID I kindly declined, I just don't want someone grabbing my bags when they are grabbing other people bags, instead of just reaching for them because I know they are just trying to be helpful I would of liked if they would of asked without reaching. But excellent hotel, excellent staff. Great 3leches!!!! read more

Thinking of staying here soon my question is this place have parking space for the guest staying at the Marriott?

This review is only for the buffet. I did not stay here but it actually looked very nice. The buffet is probably the worst one I have gone to. The only plus for my uncles were that there was unlimited beer and wine included with the buffet. They loved that. But I do not really drink and the food was not very good. Not very big selection. A bit expensive as well. read more

I'm staying at the Tijuana Marriott while in town on business, and the staff have been very welcoming and accommodating. We pulled up to the hotel, and we were greeted immediately by the doorman who took care of our luggage. We were served promptly by Edna, the very friendly and helpful front desk attendant, who took the time to clearly explain what we could expect of our stay here at the Marriott. With our upgraded room and Marriott rewards member status we have access to an American Breakfast, Coffee and Tea during certain hours, a 15% discount for restaurant food, room service, the lobby bar and minibar, and a 10% gift shop discount. Now to move on to the more disappointing part of our stay. We paid for an upgraded room, and when we went to use the restroom we noticed hair on the toilet seat, as through the bathroom had not been thoroughly cleaned prior to our stay. Additionally, when we went to shower after a full day of business and exploration, we came across pieces of plaster that had fallen from the shower ceiling, and stuck to the bath tub floor, wall, and shower curtain. It appeared as though a handy man had begun a ceiling repair but had not sanded down the patched ceiling in the shower. Aside from the aforementioned, our stay has been great, but it was disappointing to see that for an upgraded room, basic things like the bathroom were not up to standard. read more

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People who works there they are super nice really love my days at the hotel!!! Rooms they just look like old but is a good hotel read more

Bartender was amazing. Drinks were good. Restaurant was also good. The room was out of date & had old furniture but it was clean. Our room also didn't have a window so the room was pitch black once all lights were off & it was also next to the elevator shafts so I could hear them going up and down all night. Hotel & room were clean overall. We did have to put in a request to get the toilet repaired since it was leaking from the bottom. It was fixed by the time we got back a few hours later. Overall a decent hotel but the rooms do need to be renovated (at least the one we had). read more

I stayed at this hotel this past weekend 8/12 to 8/16 and everything that could go wrong went wrong. Let's start with the check-in process, we arrive gave them our confirmation # and then they claimed that we only had one room when our reservation was for 3 rooms and we had proof. Once we showed them our reservation from the Marriott application that stated 3 rooms they magically found all 3 rooms. All our rooms were in different floors they didn't even try to keep us together. Then I get to my room and my safe did not work, they said they should have told me at the front desk that I needed a special key but they didn't. I then discovered that my balcony sliding door didn't work or lock and express security concerns with an unlock door and they just put a wooden stick beside the door to temporarily fix while they got the part they needed to fix the door the next day. They told me not to worry about security because the area was pretty safe instead of offering me a new room. Then the next morning I attempted to use the hair dryer and the makeup mirror and both were broken and did not work. I express my frustration with the room to Israel who was amazing at service recovery but when he spoke to guest services they told him that the housekeeping manager would have to assess the room before even considering that I change rooms. The housekeeping manager came to my room and just gave me another hair dryer and then had me wait for maintenance to fix mirror because apparently they could not fix it if I was not in the room with them. I had places to go and no time to wait but I waited anyways and was late leaving the hotel. Also the Starbucks at the hotel was a joke.The coffee was water down and it took almost 45 minutes for the lady to make my iced Latte. Overall I was not impressed with their service recovery or the fact that they would not change my room. The only two people that were amazing was Israel and the older lady that cleaned my room all week on the 2nd floor. I book hotels at Marriott all the time and this was not what I expected. read more

This should be classified as a 5 Star hotel. From the security to the door man, and the front desk you will feel special. Everyone is great.

I was invited to a wedding in Tijuana and I decided it would be a good idea to get a hotel for the night in case I wanted to drink I wouldn't have to cross back at night. I booked a room here and I'm very happy I did. The staff was very professional and accommodating. After checking in and freshening up for the wedding we walked through the lobby to catch a cab and the bell man offered to drive us to the wedding venue in the hotel shuttle which was EXTREMELY nice of him. Check out was smooth and parking was covered as a hotel guest. Highly recommend this hotel, felt very safe and relaxed here. read more

I enjoyed my stay. Clean hotel great customer service and friendly staff. Recommend this hotel

We wanted to stay here and apparently most hotels here in Tijuana are not pet friendly tanta truly sad. That I can't t even come on a trip with my pet because they are not welcome... dossapintes on mArrriot read more

Just checked out from here, this was now my second time staying. The 1st time were on the 4th floor, our room was clean & it had all the basic amenities you may need, also breakfast was included, buffet style. One thing I didn't like was our room during this stay was very close to the neighbor, it had a door that I'm assuming joins the rooms if you were to book 2. There was a little kid on the other side that kept playing with the door handle, making it sound like someone was coming in. Which kept freaking me out a little. The staff are extremely friendly,helpful and attentive. They offer valet parking and a parking garage.They have a Starbucks in side as well as a little restaurant/bar area and a gift shop. This second time I stayed here I enjoyed it even better. We stayed on the 10th floor, the room was much nicer this time, they had all the basic amenities & some extras which I've never seen here before. (Razor kit, toothbrush kit,robe, dry cleaning if you need it) The pool area is nice but there are some things to keep in mind. Like any pool DONT RUN lol but the floor is extremely slippery because of the tile it is made with. Also the jacuzzis are VERY small. There are 2 but they are more like personal jacuzzi & they aren't much warmer than than the regular pool. All in all this is a nice place to stay, would definitely return. read more

I have such mixed feeling about my rating for this hotel and I'm trying to give them the benefit of the doubt with the four stars when I want to give them three stars. I am very fond of the Marriott chain and have stayed with them all over the world throughout my travels and have been particularly happy but a few things about this stay gave me reason to question my choice. For starters, it's conveniently located and very easy to find. As you drive up right away you can tell it's a Marriott. Very attractive and professional. The driveway was clean and attendants professionally dressed and attentive. They helped us with our bags and the valet parking was free. As we walked into the main lobby, we noticed the hotel was fairly busy in the lounge area and just had that look of a place you wanted to go in and have a drink and enjoy the music. It looked like everyone in the lounge was having a great time. Not too loud or too dark. It had a very trendy feel to it but also very inviting. When we got to the reception desk, there were two people working who greeted us but they were busy helping other guests and told us it would just be a minute. They do offer a rapid check-in if you have the Marriott mobile app downloaded which I didn't. I tried to download but before I could download, they were ready to help us. It took just a few minutes to check in and we were offered help with our bags to the room but we didn't need it. The room is just what I have come to expect from a Marriott. It was spacious, quite modern and comfortable. Large enough for a king bed, desk and small table you could eat at. The bathroom was large enough and overall the cleanliness of the room was perfect. We had brought our own wine and forgot the opener but they were more than happy to open our bottles for us. It was late and we just wanted to kick back and watch a movie. I had brought a laptop and they offer free wifi so we connected the laptop to their flat screen TV with a USB cable. I wasn't able to switch the input with the remote so I called the front desk and let them know what I was trying to do. In less than 5 minutes someone was at our door with a different remote so we could watch from the laptop on the flat screen! Later we filled out our breakfast request and put on the door. The huge bed was incredibly comfortable and the room temperature was perfect. Now it starts to turn negative... It starts at 6am with someone using a leaf blower!!! I felt like the person was right outside our window and we were on the 4th floor. And it wasn't just a minute or two. For 45 minutes this leaf blower was making the most awful noise, particularly when you are trying to sleep in. Just as it ended and we were dozing off again... the phone rings to ask if we wanted the breakfast we ordered?!? I have never had anyone ever call before to verify a food order. It was 7am and we ordered the breakfast to be delivered at 9am. Then they called back to verify the room number! We put it on the order form that we hung on the door. They collected it... so you would think they would know the room number. We put the room number on the form. Then they called back again to tell us they had no grapefruit juice which we ordered. By this time I told them to just bring the breakfast up now since we clearly weren't going to get anymore sleep. They brought orange juice that was anything but freshly squeezed. It was more like an orange drink you get from a box. The breakfast food itself was ok, but I wouldn't go there to have breakfast. Check out was simple and although I lost my ticket for my car, they had no problem finding my car when I told them which one it was and they didn't mind me not having my ticket. I imagine if I had the ticket I probably could have called down and they would have had it ready. I wrote a letter to Marriott Corporate who forwarded the complaints to the Tijuana hotel. I only heard back from someone at the "Front Desk" who told me the leaf blower was from a nearby golf course and nothing they could do about it? Really?!? Nothing?!? You can't talk to your neighboring business and ask them to respect the early morning and not to disturb guests who might want to sleep in past 6am?!? As for the juice, I received a response stating it was their "corporate standard juice". I told them originally I was going to hold my review pending their response, but given their response and lack of concern about providing a sound sleeping environment and beverage on par for the type of hotel, I am writing this all in the review. I would likely stay here again given the niceness of the room and ask for a room that does not face the golf course. As for the juice... skip it and just have coffee or water. Minus those two issues, I would have given them 5 stars. But in the meantime, I am more than likely going to try other nearby hotels like the Hyatt... read more

I want to give a shout out to the excellent customer service here. The second I entered I felt right at home, treated special and staff with above and beyond to make sure my stay was excellent. By far the nicest hotel in the area. read more

We stayed one night. The Service was absolutely spot on. We upgraded to the executive floor. The room and view was nice. On the small side but clean and comfortable. The A/C worked great. Breakfast came with the upgrade and it was nice as well. A limited but acceptable selection. A full service restaurant is on the ground floor. We didn't try it but it was very busy. Before leaving on Saturday, we hung out at the pool. Also, our room had 1 pm checkout which is convenient if you want to have lunch before leaving. The hotel is going through some remodelling in the Reception area. I look forward to staying there again and seeing what everything looks like when it is finished. read more

I came to Tijuana for bariatric surgery and the hotel comes with the package. It was a great experience! The people put myself and travel companion at ease and gave us very helpful information about location of shopping centers, peso conversion to dollars and watched out for our dietary needs. The staff is caring and fun very sweet people! One guy had us in stitches he was so funny. I will definitely be returning! read more

We had a great stay at the Tijuana Marriott Hotel, but the staff is what really makes this a 5-star hotel in my book. I have to admit, I was not sure what to expect as I had never spent the night in Tijuana before. But my fears were quickly calmed immediately upon arrival. The staff at the Tijuana Marriott Hotel are genuinely warm and caring, while anticipating your needs with extreme efficiency. From valet parking, to the bellhop, to the front desk, to room service, every single staff member I encountered was nothing short of exceptional. They all went above and beyond! Bravo y muchas gracias! The room itself was very clean and well-appointed with a comfortable bed. At check-in we received complimentary continental breakfast which was delicious, as well as various discounts on their restaurants and room service. All staff members are bilingual. What more could we ask for? We will be staying here again the next time our travels bring us through Tijuana! read more

My family and I stayed for 4 days and we had a excellent experience loved it ! The people that work in this hotel are the best love them we definitely plan to return to this hotel for our next visit! Federico is the best too he was a great help and very nice thank you....... read more

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This is a great place to stay in Tijuana. We've been here once before and found the hotel clean and the staff welcoming. The restaurant on the ground floor has a large buffet in the mornings, with both American and Mexican selections. The Sunday brunch adds to the buffet layout and seems to be very popular with locals and hotel guests alike. My only comment from our last trip on May 23 is that the breakfast selections for on the tenth floor concierge level seemed a little below-average. Other than that, we had a great stay. read more

Only stayed for one evening but was really impressed by the hospitality & service by the staff at the hotel. Everyone was so accommodating & eager to help to make my stay easy & satisfying. There was complimentary fruit in the room when we arrived which was a nice touch. Definitely would return. read more

This was definitely a nice hotel and they gave us free parking which was awesome. The one thing I did not like is that they made us pay for internet, totally whack. Other than that is was a very clean and nice hotel. One more thing, its a bit away, like 10 min from downtown, however still a great find at about $100 per night. I would def come back! read more

Tijuana Marriott Hotel - Very clean and nice hotel a bit away from downtown TJ. - Hotels Near Me - Tijuana, BCN

Hotel might have been beautiful back in the 80's or whenever they built it. The rooms look old and run down. The a/c doesn't blow cold air. It's supposed to be over 100 degrees this weekend. Please do yourself a favor and stay somewhere else. Not worth the hefty $150 a night price tag. Motel 6's across the border are 10x better than this hotel. Don not recommend at all! read more

This was probably one of worst experiences I've had at a major hotel establishment. Check in: Front desk employees were unaccommodating, lacked personal attention. Room: Didn't understand why you need a room key to use the lights. Soaps and conditioner had a foul smell. Dirty windows. Overall: Most employees either seemed rude or disingenuous. read more

This is our go-to hotel when attending family events in TJ. Great service all around - from the front door (valet, doorbell) to the front desk staff. As well as pool bar service, restaurant and everyone you encounter. Rooms are clean, comfortable and quiet. A special "Muchas Gracias" to Estevan and Federico for all their help during our last stay. read more

Decent hotel that I would recommend if you are in the area. Stayed during a big soccer game and one team was staying at the hotel and it was pretty busy. This did not have an impact on the service. Service was great and as previously mentioned in other reviews the bell man was amazing. Check out the gym and pool. read more

Great Service. I have been staying there the past two weekends. The executive lounge is great. Will be coming back for the the Xolos games.

This property is one of the most amazing properties i've stayed at, every single this is perfect!! Few months back i was staying and it was a great experience! Since the moment my friend and i got there all the way until we left! That's an A++++ Congratulations guys! The bell man assisted us even tho we only had little bags, we checked in and the personnel at the front desk was polite! After we got dropped at our respective rooms, we got ready to chill a little before our night started. The pool was great, jacuzzis were on point, the person taking our order for drinks was so polite also. My friend ordered food from the hotel and she said the food was fast and amazing, so now we go out, we come back and the personnel is still amazing. It made me want to work there. That is what the customer service is about! Thank you guys for everything read more

I stay at the TJ Marriott at least once a month and every time my impression of the property becomes better. The staff work really hard and speak very good English. They are very knowledgeable about the local area and make you feel very welcome. The executive lounge employees who work both AM and PM are great and really make you feel like a valued customer. read more

The only place that I stay in Tijuana is here at the Marriott. The hotel is very clean, the rooms are big enough and the service is Excellent. Security here is tight so I feel safe here. I was there this weekend and Erika at the front desk went above and beyond with her service. Thank you Erika! Fermin at the Executive lounge was sooo friendly and very helpful too! Thank you to all the staff. As a Marriott Gold Member the perks here are Good! read more

I thought I was going to get the superior service I can expect worldwide from Marriott, but boy, was I disappointed. The carpets are disgusting, the beds were folded by a 9 year old, the paint is chipping, and the pool is disgusting. Worst off the service in the pool area and bar were horrendous. I waited 25 minutes, and had to complain twice to the bar tender and front office, before I was offered a menu and a drink request. Worst off, in typical Tijuana fashion, the bar tender did not give a dam and just kept with duties. I would stay at the Hyatt My Place instead. read more

Great luxury hotel ! Very top notch service and good security. They have a pool , Jacuzzi , bar with a restaurant with 15% discount for clients. The Casino is just a block away. read more

This hotel really sets the standard for service. Raul and Angel in the restaurant did whatever they could to get us what we wanted. The hotel was just opening back up from a COVID-19 related closure. I can say they took cleaning very seriously at this hotel and it was extremely clean. Hotels in the US have not been doing this much in terms of cleaning and making the guests feel the hotel cares about their safety. The only issue was the air could not be turned back on until an inspection and that inspection was late. That made for some hot nights, but the service was so good I can overlook this. Great job read more

I stayed at this hotel 10 times in the past , but this trip is been worse experience ever. We checked in on tuesday dec 5 1st they told us they could only put us in a room with no window, after we said no they put us in room 222 . After 1 hour we told them the heath was not working and the room is too cold, they send the maintenance up three times and they could not fix it, they put small portable Heather in a large room and said for sure they will change our room next day. The 2nd day they said they didn't have any room and the will change it the next day. Today was a 3rd day and they did not charge our room. We gave up and decided to deal with the cold room , but tonight thuresday dec 7 they have rented the hotel ballroom for a party, they noise is so loud that is impossible to sleep, i try calling the operator after 20 minutes on hold the guy name max who spoke little English said there was nothing he could do and transferred me to front desk manager name Brasio , this is where it got crazy, he said all he could offer me was Eare plugs. My name is matthew Arfa and I,m a marriott member and this time the reservation was under my wife last name shayan. We stayed here more than 8 times but we wont come back . There is also a lady manager during the day which walked a way when they told her about our room change needs. Is the past if I had any issues the hotel Manager which was a gentleman took care of it but this lady manager and current staff have no customer service experience. I will send my complaint to marriott as a concern member so maybe they can fix this hotel before they lose more customers. Ear plugs was a good one. 1 am the noise still going strong. read more