Hayden was extremely knowledgeable and helpful. The store didn't have the tile we needed but he went online, used chatgbt to find the company which made the tile we needed. Thankful to have this great company in Carson city. read more

Hayden at Tile Outlet is the best! I always go here for all my tile and stone needs. I work as a contractor in South Lake Tahoe, and they always get me whatever I need quickly. I highly recommend them!!! read more

My parents who are both in their 80s hired this company to replace their dated countertops and backsplash with new quartz and it turned out beautifully. Here is where it gets UGLY. The dishwasher was never secured to the under side of the new counter so it was loose and would tip forward when the door was opened falling out of the hole. It is dangerous for my parents or anyone when a heavy appliance is not secured. They sent their sub-contractor - read THEIR subcontractor "Michael" to fix it and it immediately came loose again. Pic below - because it was not secured with the screw correctly. My Mom has called on three occasions and even visited the store to ask the owner to send someone again to secure it. Nathan has "blamed" the subcontractor passing the issue "I have called him and texted him" and months later it STILL not been addressed. Poor poor poor way to treat a couple in their 80s - once Nathan had their money, I guess they had no value to him. read more

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Recently I took 9 Ceramic Tiles to NATHAN @ Tile Outlet in Carson City, Nathan's team cut All 9 Tiles down to the proper size for a price I COULD NOT REFUSE ! Thanks again Nate . read more

Tile Outlet - Building Supplies Near Me - Carson City, Nevada

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Tile Outlet provides outstanding service. I recently placed an order for Tile to complete our Bathroom remodel. Nathan and Hayden went the extra mile to ensure we received our tile in a Timely manner. The Manager on site for our remodel was very definitive about when the Tile needed to be on site. Nathan made sure the correct tile and amount was received and ready for delivery. From the very beginning, Nathan assisted in discussing types of tile that would meet the color and design we were looking for. He followed through and identified companies that had the tile in stock. We were so impressed with all the steps Nathan and Hayden took to make sure we were satisfied customers. I would give them a 10 STAR REVIEW. Definitely recommend Tile Outlet in Carson City. read more

Very friendly and knowledgeable staff! Nate knows everything there is to know about flooring and helped me out tremendousl. highly recommende! read more

They were able to help me get the tile I needed last minute and saved my project! They were very professional, quick, and I can't wait to work with them again! read more

Great people to work with--quality products that are affordable. Super show room to make decisions easy. Steve R.

The folks at Tile Outlet are amazingly helpful. Nathan found the tile I needed and helped make a decision that was best for MY pocket book and my business. I'll continue to do my tile purchasing at Tile Outlet! read more

We own a design & build company and we love working with David & his team. Honest and professional guys which is so rare these days. Their customer service is amazing. You never have to chase them for answers- they are always on top of deliveries and super organized. Highly recommend them. read more

I do not recommend ordering Carpet from this business. They did not keep their install date and did not order the carpet when they said they did. They couldn't be bothered to refund my debit card as their credit card refund fees are "killing them". I had to physically show up to pick up a check. The customer service is non existent. read more

Let me say first, if you are doing any remodel you must go here for flooring, counter tops, granite tile, you name it he has it or will get it for you. These guys are the best and they will work with you. They have reasonable prices....best I've seen around here. They have great customer service and can you you up with contractors. If I could give 10 stars I would. Awesome shop read more

Hayden was amazing! He drove to Reno twice to get us the exact Schluter we required for our project. He was aware of our time crunch and helped us stay on schedule. Great customer service. read more

The owner David and his staff (shout out to Aidan) really came through for me! I believe David and Nathan are new owners at this location and I would definately recommend taking your business here! Quality work and great customer service! read more

Tile outlet is super friendly and supportive! No matter what job I've had they have provided excellent customer service and helpful advice. So many choices of material and they made the experience great! Go and see them for whatever project you have. read more

They were first to upgrade everything, said 3-5 days delivery took 3 weeks. The floor sample did not match what we picked. They took the material back, but have to take them to court for a refund. Stay away their customer service is bottom of the barrel and their prices are very high. Save your money and stress and go with someone else. read more

Vindication. The tile was delivered today. I am calling this a three star, still, due to the fact that the lost order, poor communications and resultant wasting of our contractor's time were overshadowed only by my wife's angst from trying to correct the situation. We were literally hours away from canceling the order and settling for something in stock at Home Depot. Thank you for responding and turning around a stressful situation. read more

Tile Outlet and Mitch Fischmann have really made my kitchen countertop replacement an outstanding experience! Mitch made a special trip to pick up the stone so that we could get started on the project in a timely fashion. And when there was a problem that came up with the instillation, Mitch sent someone immediately out to rectify the situation! The selection is also amazing, and I didn't have to wait for months to get our project started! I highly recommend Tile Outlet for all your renovation Needs!! read more

I'm amending my review as I have talked to Mitch and first of all, it was Jeff, not John that I dealt with. I appreciate the call from Mitch and the apology and I wish him well with his business. read more

This is an outstanding store to work with, we had a mix up on the amount of non returnable tile that we ordered and they were gracious enough to sell the extra tile for us!!!! Thank you so much for doing this for us! We appreciate doing with those who seek to really help read more

We had such a great experience with Mitch and Tile Outlet - Carson City. We were trying to renovate our kitchen in our Tahoe cabin from afar, and were overwhelmed about needing not just a tile installer, but a plumber, electrician, carpenter, and tile installer. Mitch was able to coordinate the whole project and within the budget we were striving for. He went out to the site right away and took measurements, and provided a few quotes and offered suggestions to help us get what we wanted. It looks great and they were a pleasure to work with. We look forward to working with them again! read more

We are building a new home and decided to buy our granite and tile at Tile Outlet. I also used them to install my granite. The granite installation was exquisite. Not only do they do professional work but they are wonderful in customer service. I changed my mind on the granite midstream (I do not recommend doing this, of course) and they bent over backwards to make sure I was happy with my product. I call them all the time and even though they may shutter when they hear my name, you would never know it. They treat me like I am their only customer. I highly recommend them and I would use them over and over, if I had the opportunity. Thank you, Mitch, for your great service. read more

I needed them to order me some tile and they didn't care about my needs because they weren't gonna make money on it . Kinda was unprofessional to say the least..they called me a week later after I had already gone to Home Depot for what I needed. They were a joke! read more

We found and ordered a tile were told that they personaly pick the tile up in Reno and it would be in the following Friday. Two Fridays later I called and they said my tile was in we could come pick it up. Went in but the tile was no were to be found. They then told us it was delivered to the wrong person in Incline and the next morning they would personally go pick it up and bring it to the Carson City store. That never happened said that it was in Incline but they did not know where but they would track it down and call us of course no call so I called them still did not know where it was. They said they could not reorder the tie because they would loose money on the shipping. I thought when a company messed up they would just eat the shipping but not these guys. Come on ordering tile and keeping it straight is not brain surgery. To make a long story short we ordered the tile from D&L tile in Reno and saved 10% and got the tile in 6 days. read more

Ordered and paid for a countertop during a bathroom remodel. They needed to do measurements for fabrication. First scheduled appt they were a no show, second time called and said they would be over in the afternoon and never showed, third time I actually had to take a day off work and again no show. In the end just had them refund my money and went a different direction. Probably fine if you are a contractor and doing a big job but for the homeowner with a small or medium project I would go somewhere else. read more

Long story, but RC Willey lost our tile order for some Emser tile. We had installers on site, and needed tile ASAP for our master bath job. I called up Tile Outlet, who is also a dealer for Emser. I spoke with John, who happened to be going to the Emser warehouse in Reno and he agreed to meet us there, select some tile, and write up the sale. He even transported the tile back to Carson and loaded it directly in my truck. Bang! Problem solved! Wish we had gone with these guys to begin with. read more

I don't even know where to start. I have a large kitchen and a set budget on granite. After shopping around I could only get within 6-7 hundred over budget. I went to tile outlet and spoke with Mitch. I explained I needed my kitchen done for a set price. Without hesitation, he said pick a granite, go get me cash and you got a deal. So I did, I mean it's a business right? Not some guy on a street corner. Just like the other reviews I had the same problems, no shows, couldn't get ahold of Mitch, granite didn't show up, call after call, no call back from Mitch. Finally my husband went in and we had some granite installers show up the next week. They were pissed that they had to do my kitchen for that price. So they said I only had 1 day, and they stayed until midnight. Ok so it's done! Thankgod- until 3 weeks later my seams popped and now I have chipping uneven counter tops. Looks real nice!!! I have to explain the shit job to every person that comes to my house. So I called tile outlet and spoke with 4 different people over the course of 4 months who all said Mitch was getting my messages. Finally I get a call from Mitch! (omg is it really happening!!!) Who said with attitude.....You wanted a bro deal, we did it off the books for cash and that's what you got! I was shocked. I had never met Mitch before in my life and he is definitely no bro of mine. Buyer beware, it's so worth spending a few hundred extra to get a quality job done. And as the saying goes, you get what you pay for. I now have a different granite guy coming to fix it, I honestly don't know how people like this stay in business! read more

I went to Tile Outlet after shopping for granite at some other leading chain stores. The selection at Tile Outlet was amazing!! Awesome service, my new counter tops are better than I thought they would be. If you are looking for granite backsplash or tile. The selection at tile outlet is awesome. read more

I was looking for tile for a small project. They were so friendly and accommodating. I like be Tile Center Outlet!!!

I placed a special order for additional tile that I had previously bought from them to complete my flooring project and was told it would take a week. When the tile arrived it was the wrong color and the manager said he would have the right tile sent special delivery. The tile didn't arrive until 4 days later. When I complained that his mistake had cost me money because my contractor couldn't work the manager's attitude was too bad and if I didn't like it I could ask for a refund. Even the big box stores in town go out of their way to make things right when they mess up but not these guys. Poor customer service and a worst attitude. read more