Above and beyond customer service! Jeff Mecca helped me locate a very similar 1960's Moen faucet to what I currently have in my house. I was going to go down and buy it, but Jeff called back because he had located a cartridge to fit my faucet. The cartridge was 10% the cost of the new faucet. That is great customer service!!! Thank you, Jeff! ~Brynda :-) read more

I just had a horrible experience here. I'd rate them a zero for service if I could. I called ahead one day to have what I needed at will call. I come and and the guy rings the bell for will call. Wait 5 minutes and no one comes. Ring again. Someone comes. He spent 10 minutes trying to find my order and couldn't. Then I had to wait 15 minutes in line and then someone wrote up my order and I went to pay for it. They told me I had to drive somewhere a few blocks away to pick up my items. Fine. I did that. And I get there and they say they are out of stock of 3 of my four items. Why did they just sell me out of stock items and not tell me. Now I have to call on the phone and convince them I didn't actually get the three items I paid for and they need to credit my card. I didn't have the time to drive 2 blocks and back wait in line again. Update: they don't take phone calls on the weekend, even though they are open. !!?! And all of this took an hour, which should have taken less than 5 minutes and completely messed up my whole day of scheduled events. read more

Western Nevada Supply - Hardware Stores Near Me - Sparks, Nevada

7/6/2024- Stopped in on the plumbing side to look at the landscape lights.. Impressed with the coffee and popcorn machine!.. Staff was busy chatting amongst themselves.. and helping the contractors that came in.. Display for the lighting was terrible with a big hat display.. right in front.. I'm sure I'll revisit to browse the showroom...during the week. read more

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OKAY THERE IS A SHOWER ROOM!!! If you are curious about the spray, or pressure or features of a handheld, rain head or wall mounted showerhead you can test 35 of them out in store. They are plumbed and connected so you can really be certain of your purchase ahead of time. LOVE THIS FEATURE! Alycen in sales went above and beyond. We threw her so many variations to try to match existing fixtures... not only do our new fixtures compliment the existing, the price blew away the competitors quote with the same brand and quality products. read more

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We were directed to Stacie Larson by our bathroom remodel contractor. Stacie was excellent in walking us through our options, as well as letting us know what would work and what wouldn't work. The plumbing items were delivered in a timely fashion, and Stacie was correct in what would work, as the job turned out great. If you want advise as to plumbing fixtures, you can't go wrong with making an appointment to meet with Stacie. read more

This place is awesome! They have everything you need or want. Great customer service and prices that are reasonable. Shoutout to Bill for outstanding care for customers. Showed us ToTo toilets with various pricing and features. Now we just have to decide which one is best for us. read more

We had a faulty kitchen sink spray nozzle and I called Western Nevada Supply and they sent one to me for free. It must have been a warranteed product but ot was quick and easy. I wish I could remember the Ladies name that helped me but from now on, Western Nevada Supply Company is my "Go To" in the Future. Thanks! read more

Needed a replacement kitchen pullout hose. Charged 55% over the price all other retailers are selling the identical item. Will continue to try to purchase from local shops, but I won't be fleeced by WNS again. read more

As you enter they have to sanitize your hands and they take your temperature (I think a plus). Plenty of parking. Thank you Stacie for all your help. I gave her an idea of what I was wanting and BOOM! She knew exactly what I had envisioned. I purchased my bathroom faucet and stopper. I've been looking for at least a month and Stacie made this so simple. They had to order my faucet and stopper but timeframe is quick. You just need to go and check this place out! Pros: lots of great choices, friendly and knowledgeable staff, huge showroom, prices are comparable to online store (but here you get to see them in person). Cons: website needs to be updated and easier to navigate (I think just look through the Yelp photos for more of an idea). read more

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We were in need of a bathtub for a bathroom remodel happening within a week. In a pinch, we decided to check out the Inspire showroom. Immediately when we walked in, we were greeted by the friendly receptionist and asked what brought us in. She told us it would be a few minutes before a salesman would be available. The wait wasn't long and the sales manager that helped us was so knowledgeable and professional. They had the tub we selected in stock and had delivery available for the next day with no additional cost for delivery. The showroom itself is immaculate. They have a wide variety of fixtures, faucets, tubs, drawer pulls, door hardware, vanities, and kitchen plumbing fixtures. I was so impressed by the selection that they had and how pristine the showroom is maintain. There are endless options for kitchen and bathroom finishes here. Highly recommend for any kitchen or bathroom needs! read more

Not often do I do a 5 star rating, but have to this time for Western Nevada Supply. Needed to purchase some items for a job in a remote location in Northern Nevada along with needing to have them fast and reasonably priced. So last evening I did a quick internet search and of course Amazon and Google. Yet today while driving to another job site I called WNS and they had the items in stock and at a lower price than Amazon, or other suppliers I looked at yesterday evening. Western Nevada Supply ROCKED it and they have good popcorn too. Shop local and it helps everyone in the area. read more

This place is huge and they opened for business bright and early at 5:30AM. Drove around and finally found the HVAC building on their lot. Counter manager was very helpful. Back up a few days AC stopped working late Friday and service people didn't pickup calls over the weekend. Looked at the problem without AC all weekend and decided to try what is called a "run capacitor". Western Nevada had the part this Monday morning, put it in and got my AC back, all cost $17.44, yay... read more

Western Nevada Supply - Dual run capacitor. One of the cheapest thing you can replace in the AC to get it working. - Hardware Stores Near Me - Sparks, Nevada

We have been a customer of WNS since 2008, when we took ownership of Master Service Plumbing. During those 15-years, we have received exceptional service & support from every member of their staff. A few things separate WNS from their competitors, like their 'how can we help' approach to things, their dedication to the products they sell, their commitment to our community that they are always working to enrich, and their staff. In today's world of 'I make the rules, you just write my checks, and if you don't, I'm leaving 1-star reviews everywhere I can', it's tricky to find & maintain worthy team members. WNS has an impeccable record of securing & retaining quality staff who enjoy long thriving careers in their care. That alone speaks to the quality of this company. Beyond their excellent team, there are a few other things WNS does that makes them a standout in their industry: - If pricing feels off, we make a phone call and ask for a review. - If there is a mistake on items ordered/delivered - we make a phone call and it's taken care of promptly. - If we install an item that is faulty & have to pay someone on our team to remove/reinstall it, WNS gives us a credit on our account for the labor to replace the item. - WNS treat you like family. I appreciate & respect that. read more

Western Nevada Supply - All pipe, fittings, valves from WNS - Hardware Stores Near Me - Sparks, Nevada

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I needed some copper fittings to finish up the air lines in my shop. The staff was very friendly and had what I needed in stock. Highly recommended this place! read more

We went into the showroom for some parts to update our shower. They were extremely knowledgeable and helpful. James was great to work with. Made the process easy. The showroom was great at showing you what you could expect with a shower demo area. Prices were totally fair. Selection was what we needed. When a part wasn't right they 100% rectified the situation. I would highly recommend this local business over the box stores. read more

They treated me like family yet never knew me! I was shopping for a bidet and they gave me a wonderful price that I couldn't refuse. Very comparative to Costco's prices. read more

I have had great service over the last 5+ years dealing with the Hydronics department. They are always there to find a special order item or just to answer a question about their product line. There is great communication on order delivery dates as well as fulfilling orders and staging items for pick up. Anytime I have a question about a Lochinvar part or availability on parts they have been there to help in securing the parts or just answering a technical question. All in all it has been a great experience working with the " hydroponics team". John V. D&D Plumbing read more

I cannot recommend Western Nevada supply highly enough! We have been working with them since early July of 2020. Thanks to Covid things got delayed as you would expect through no fault of the Western Nevada Supply. We have worked from day one with Katie McDonald, who has been there for 23 years and she has given us outstanding customer service. She has communicated with us every step of the way and in a timely manner. Through this glitch and that glitch through no fault of hers or Western Nevada supply, she has worked with us to fix everything. Again they are outstanding to work with and they provide amazing customer service and I would definitely go to them again for any of my project needs. A big thank you to Katie McDonald and Western Nevada supply we appreciate everything. I would give 10 stars if I could Thank you Thank you Thank you !!! read more

Reno's largest plumbing supply outside of Lowe's and Home Depot. I think the first floor is for professionals. I always head straight up the stairs when I walk in. That's where the showroom is. I was greeted as soon as I walked in the door to the showroom and directed to the left. I was looking for a new sink and faucet. Off hand it doesn't look like there are many choices for sinks, but hold on. Those aren't really cabinet drawers. Many different sizes and styles of sinks are smartly hidden in drawers uber the display sinks. I had my choices made in less than 20 minutes. And the staff printed my selections out with prices so I could send the kitchen guy in later to pick up. As far as the best pricing, not too sure. I found the same sink elsewhere for $150 less and the faucet $50 less. But the selection is big. read more

I had an irrigation issue on my newer home, and Al in the irrigation department above and beyond to help me. Him and a coworker were able to repair a backflow valve and didn't even charge me for their time. You guys have a customer for life. Don't waste your time at the big box retailers. Save yourself time and headaches and make this your first stop. read more

A huge shout out to the water works department and the estimating department! Been doing business with Western for over 30 years service always top notch! Special thanks to John Aramini for outstanding service always! Craig King Vice President King Construction read more

Amazing customer service. Every time I have been in they have helped me solve a problem and have given me other options I had not thought of. Customer support is strong and friendly. read more

Great place. So efficient. In and out with pipe supplies so fast. Love watching all the employees on fork lifts zooming in and out of the aisles so quickly. What a well run business. Makes it nice and quick. Love it. read more

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This is for their ac/heating group. You guys were fantastic for finding the part I needed for my daughters furnace. She will have heat this winter. Thank you so much for tracking this piece for an old furnace. You guys rock. read more

Our recent experience was excellent. James in sales helped us with the bathroom fixture choices and purchase. Jose arranged to have the items delivered to our home. Their level of customer service is exceptional. Thanks guys! read more

If you're shopping for new sink/shower/bathroom/kitchen and water related appliances you've come to the right place. Very knowledgeable sales associates without the high pressure. Many/most of the faucets are live, you can turn them on and get running water. That's real helpful when you want to see exactly how some of the technology works in these new designs. Shower heads too. The collection of sinks is wonderful. And their collection of drawer pulls and knobs and handles is amazing. They have manufacturer's brochures and catalogs to go. Shop here first. And last. read more

Good selection and large showroom but zero service. We walked around for 20 minutes and no one approached us. The front counter people were just standing around? I finally approached a person sitting at a desk and he reluctantly showed us a few tubs. I called the two designers he suggested with no return call. read more

If you're looking for help and customer service don't come here! Took them forever to even acknowledge that we were there and when They finally did the guy was rude and unhelpful. Apparently helping customers is not a Top priority for this company. Will never go back. read more

I am not a contractor but a do it yourself customer. While trying to get information about what I need for the project, I felt Insulted because I didn't know know all the terminology. One of the service representatives was laughing and looked to the customer behind me as if I was an idiot. I can't believe I am saying this but Home Depot and Lowe's provides better service and Ace is the best regarding customer service, Your service people should be there to help not insult people. I think management should look into this if they care. read more

Have done thousands of orders with Western in the last eight years and they have been awesome. Not only do they have great customer service and support, they also have a very big community involvement. Allen, Rich, and John Chalupa in the hydronics department do everything they can to help with the design, implementation, and ordering of projects with very fast turn around times. 5 stars! read more

My landlord and I went to purchase some supplies for a bathroom remodel. We purchased what we needed but we were treated so horribly by Joe Gilbert that we decided to return our material and take our business elsewhere. All I could say is that Joe Gilbert at the sales counter was a total pompous ass and I am very surprised that he has a job in customer service. Because of him I will no longer take my business to Western Nevada again read more

I have been a customer of Western Nevada Supply for 35 years and I am always impressed every time I walk in the door. I have never seen a business so well-run and organized. They always have whatever I'm looking for in stock. Everyone that works there has a great attitude and is happy to help. I have worked closely with Russ in the solar department, Jason, Barry, Greg, Brad, in the HVAC department, Johnny at the front desk, Al in landscaping, and Nate & John in the yard. All these team members go out of their way to help me keep my business up and running. I take my hat off to these individuals and Rick Reviglio for running one of Northern Nevada's premier businesses. read more

Don't be put off by the "this must be for contractors only" facade. They are welcoming and provide assistance to the homeowner who needs something for a DIY project. We needed to buy a replacement kitchen faucet and my husband has been very frustrated by the quality of fixtures available at the big box stores and the local hardware stores. Do you realize how hard it is to find a faucet made out of metal that will last longer than 15 minutes? We went up to their showroom on the second floor and entered decorator heaven. No stodgy contractor special plain white ceramics and blah stainless steel painted plastic fixtures here. They had sinks and tubs and taps and faucets galore of almost every imaginable design and style. We looked at the section devoted to kitchen faucets and found a number of sleek modern items that were solid metal. We found one of brushed nickel hand crafted lovingly by Swiss maidens while sitting atop some flower strewn alp - no not really, but it is Swiss made and solid. My husband asked about having someone install it for us as he is not really very keen on crawling into the cabinet and wrestling with plumbing at this point in his life. They do not do installation, however, they were able to give us a recommendation. We were very satisfied by the service and the selection. Will definitely use them again. read more

Love this place ! I'm a developer and they are the best for all plumbing supplies ! I've been coming to this place for years! Jeff Mecca is the best ! read more

Any and all of my underground construction needs have been met by John Aramini and his blue team in Water Works. No request has ever been ignored and I have never left there dissatisfied. If they dont stock it, Aramini will get it to you the next day. Hands down the only construction supply my company frequents. read more

I would never go anywhere else for my irrigation parts, they have everything you would ever need without the cost of an arm and a leg, they have prices that are unbeatable not to mention the help you receive from all of their employees! Joe Gilbert and Dan Dodds strive for customer satisfactory and they will take care of any problem solving you may have with irrigation parts! A go to company that stands behind their product for a good reason.... You guys have my 100% business! read more

Western Nevada Supply - Shawn fixing our water line with Wester Nevada Supply parts! - Hardware Stores Near Me - Sparks, Nevada

Western Nevada Supply is a great place. Their employees go above and beyond to provide great customer service. I also like that they also give back to the community. read more

Western Nevada Supply - New & improved showroom April 2020! - Hardware Stores Near Me - Sparks, Nevada

They are super friendly here. I came in to pick up a part that was on hold for the organization I volunteer for. A bit lost because the place is a maze, I asked for help and one of the employees walked me over to where I needed to go. She helped me as much as she could and then passed me over to another person who was just as nice. In between, we joked with another employee. Overall, I found them to be very helpful. As you'll see from my photo, it's well organized inside. Even the bathroom looks nice. Tip: The front door is right before the gate. read more

Western Nevada Supply is a long-time area business. It seems more geared towards contractors and people doing serious remodeling, but it helped me out. I had to repair a bathtub spout and when I went to the smaller hardware stores they all pretty much carried the same kind of generic spout. When I pushed it on the pipe is gave way and didn't seem to fit right. I went to Western Nevada Supply and bought the exact Moen replacement. IT wasn't cheap but it slipped on exactly like it was supposed to go on. So Western Nevada Supply met a need the chain hardware stores were able to meet. Service is good. read more

Western Nevada Supply - Hardware Stores Near Me - Sparks, Nevada

After spending several thousand dollars at Western Nevada supply with one of the sales people for a sink and faucet everything had to be ordered, I asked for deliveries because I am unable to lift heavy packages. My sink was delivered all 200 pounds in front of my garage door and I got a phone call from somebody saying they rang my bell and nobody was home so The package was left for me. I needed to get my neighbor to help me move it into my garage. My doorbell works fine it was specially designed for my ranch style house. It came WITHOUT The drain basket that goes on the sink side and the garbage disposal trim on that side and neither one of those were ordered so I called up and asked him to order for me oh Woopsie he forgot. Then when I open the box with the sink in it no brackets so I had to call him about brackets and he said oh your installer should have some why don't you ask him. Now I have to take a picture of the sink a picture of the information out of the box with dimensions and send it to my INSTALLER. Just hated that because I didn't want to be in charge of much, I'm paying people to do everything for me except to collect a few items. Western Nevada is "full you know what" and then I found out that the basket that they ordered for the sink was all over the Internet and I could've purchased from Amazon for half the price that they charged me. Thanks Phil Yeager for a crappy shopping experience for my home kitchen remodel. I'll go elsewhere when I do the bathroom! read more