Stepping in just felt so welcoming! Didn't purchase anything yet but i definitely will be coming in soon when im ready! Everyone seemed really nice and easy going. Beautiful showroom :) read more

I am a PM for a large restoration contractor in Reno. I have had two recent experiences with the Robyn Negrete, in sales. I was in a desperate position both times, where I needed materials in a hurry. She performed a miracle in both instances! I will no longer be going anywhere else for any plumbing needs of any type! read more

The return policy is horrible. My fault for not paying attention to the fine print. A project that took way longer to complete affected my bathroom project. Bought everything at the same time, needless to say my wife made a change to the bathroom set up. When I called to ask about items I need for the change whether they would have it in stock and about returning items I bought the guy says yes they will have it in stock and will take the items back as long as they weren't installed. Not the case. Nothing in stock. The cost of the new parts needed are pretty hefty and I'm now out aver a grand... will not recommend this place. Will not be using this place. Home Depot sounds good now. read more

Robyn, Showroom sales consultant, has done an amazing job helping us select and purchase nearly everything for our whole house remodel. Robyn knows the products and has assisted us with purchasing everything from sinks, tubs, toilets and faucets, lighting and new plugs, switches, cabinet pulls, fans. Ferguson's has great selections, multiple brands and has provided a great price value for us. Robyn has saved us so much time and money and is a wonderful consultant. read more

Friendly and knowledgeable staff. Helped me find everything I needed. And at a good price.

There selection was nice but not fully complete. You could look at some thing that was close to what you want, but not exact ones. I had an appointment as they require, but of course he had to go to lunch and stop my appointment and reschedule. Because of the fires I had to evacuate my second home and cancel our second appointment. After a week he never called to reschedule but I had two easy quick questions that I wanted answered over the phone. I called him back left him a message and asked him to call me back. He had the front desk call me to set up an appointment which I explain to them that it was two easy questions I could do over the phone and then we could also make an appointment at that time when he gave me that information, of course I never got a callback. In the reviews I noticed that showroom manager left her name and number Sabina Kennedy and so I called her and left a message. I never got a callback. Then I knew this might not be the place for me. I am a customer and they should respect customers needs. I went to Monark Premium Appliances, they were so helpful. I walked in without an appointment just to look at what they had and they got me somebody to help me and I ended up spending $70,000. They were more than helpful and explained 100% of everything to me even for my range hood different options if I wanted to have one built what I could do to get that done. I never even knew I could have that option. Ferguson is not the only game in town and they are a business that seems to expect they are above there customers, but we shouldn't have to beg for them to do their job. UPDATE Manager called me today. Guess she wasn't in till now. Made excuses. Of course. Glad it all happened so I didn't use them. What happened to customer relations? At least I have my items ordered and I feel good about my choice. read more

What a continued mess. 1. The tub that was said to be made in Portugal is made in Poland. Faucet they could not get, I got it, made in the USA. He said it was made in China. The manager was supposedly going to respond to me, I emailed twice no replay. The tub was delivered today, Friday and I asked for next Monday. If I ever need to do this again, I will go elsewhere. I will tell everyone I know, go elsewhere. They appear to don't care about the customer. read more

Ferguson Home - The label explains we're tub was really made. - Lighting Fixtures & Equipment Near Me - Reno, Nevada

Very poor follow up and customer service. I've left 4 messages to finalize my order. Can't get a call back or return email. I guess they don't want my order for sinks and faucets. I can spend my $$ elsewhere with a business that wants to make a sale. read more

My Kitchen and Bath Designer recommended Ferguson and, specifically, Mindi Seidel (Hynek), sales consultant. Mindi was great from the start. She helped me find my preferred JennAir line of kitchen products. Then, when we discovered that the JennAir Induction Range was no longer available, Mindi quickly found a Bosch substitute that was also the right size for my kitchen. (Problem solved.) Much later, when I was registering products, the online JennAir agent asked for a photo of the model number on the Hood, which I could not find on the installed product. Once again - here's Mindi, to-the-rescue: "Can you take the grates out of the hood and take a picture of the serial/part number that way?" Yes, I could! (Again, problem solved.) Mindi has always been willing to answer questions even after products were installed. It is so helpful to be able to stay in contact with the same sales person. I am very grateful for the good customer service at Ferguson in Reno. read more

While selection is pretty much unmatched, their customer support is pretty abysmal. The salesperson we worked with is a really nice guy and super helpful. Unfortunately he is a total flake and very unorganized. Would never reply to emails nor return voicemail. Never once did he actually pick up his phone in the many attempts we had tried to call for updates on our orders. Eventually escalated to the manager who just provided excuses for employees lack of responsiveness blaming Covid and being busy. She too turned out to be just as flaky. Not the kind of service anyone should expect spending over $10k! So now we are left with workers standing around not even knowing how to schedule the rest of the job because we can't get any response on estimated arrival dates for our items. Their ineptitude is actually costing me money now! read more

Many thanks to Mindi Hynek at Ferguson for her exceptional customer service!  We have been doing some remodeling around our house since we moved in, and she has provided us with excellent ideas and top notch service.  Mindi has made the remodeling much easier this time around for us with the additional support she has provided. Ferguson has a wide selection of high quality products at a good price.  We have purchased products from them before when we remodeled our last house. No issues with shipping or damage.  Any problems have always been resolved immediately. Mindi - thank you for your outstanding service! read more

Ferguson/Build.com was recommended to me by an interior decorator. I spent $30K+ on new appliances, etc. for a house I was building. One of the appliances was defective and I spent two months trying to get them to replace it. I was given the run around and told that it was my fault for not opening the box to inspect it within thirty days of delivery. Why would I open it if I wasn't ready to install it? I finally had to have an attorney write a letter. Within a few days, they magically had a replacement. I will not be shopping at Ferguson/Build.com again and strongly recommend that you don't either. The interior decorator, a family member, will not be recommending them either. read more

This has got to be the worst business when it comes to customer service or support. The company attitude truly seems to be that if you are dumb enough to do business with them, then you deserve a painful experience. No one answers the phone; information updates are impossible to obtain; there isn't a customers penny that this company won't try to pinch. read more

I went in yesterday,I have been looking all over for chandelier , the employees were so nice especially Meghan! She sat down with me and was so patient! I found a beautiful chandelier! Thank you Meghan!,,,,, read more

Purchased all our GE Monogram appliances from Ferguson in Reno, NV. Absolutely horrible experience. After (3) years the oven/ range has had to have been replaced by GE. ( the self clean function does not work, overheats the unit & ended up burning up the motherboard/ computer) Required 5 visits by the tech and multiple threats to get replaced. The dishwasher soap dispenser only opens about 60 % of the time ( after running for 3 hours you have to start over. ) The fridge / freezer combo is now not getting cold enough and the ice cream has the consistency of gravy. They promised to make a work order and have a rep reach out. Over a week and NOTHING!!! Then when you call 1-800 number for Ferguson True Blue warranty after several prompts it just hangs up on you. Cant even make this stuff up! Spent almost 20k on garbage appliances and garbage service!!! read more

No star would have been my preference. I found their showroom today and went in looking for a vessel sink and free standing tub for our master bath remodel. When I first entered, there was no receptionist, so I walked over toward the left. A salesman passed me and never spoke. He was not with anyone. I walked all around the store, passing another man sitting at a desk. I saw him look my way and I said hello. He said hi back, but never asked if I needed help. I continued on looking at both tubs and sinks. Another salesman walked right past me saying something about "hamburgers" to one of his coworkers in the back and went to a refrigerator and got something out. Needless to say, no one ever acknowledged me. My budget for this tub (I want a whirlpool type) and sink is $7,000. I'm remodeling our kitchen after this is done and that budget is $35,000 not including flooring. I guess they did not want my business. As I walked out, the receptionist was at the front. She looked right at me and never said a word. I walked out right after the guy that got his left overs from the fridge. It was about 10 till 4:00 on Wednesday. read more

We headed to Ferguson in the market for a kitchen sink and faucet upgrade. After being greeted by the friendly receptionist, we signed in and headed to the kitchen section. The show room is well thought out and they have lots of nice high-end stuff there. We are more medium end - seeking quality but not trendy or the most expensive. A couple of minutes later a we were met by Hollie, a Ferguson associate. She is very efficient and knowledgeable - could've up-sold us but she didn't. Hollie assisted us in choosing a beautiful quality sink and faucet that looks great in our kitchen. The order was placed on Monday and delivered free of charge on Thursday. The pricing is competitive with anything online. read more

Terrible experience. We needed a dishwasher and we could not get a salesperson to call us back. Spoke with "team members" who were polite and concerned, but the saleswoman would not return our calls. read more

Was looking for a specific product that I wasn't sure was stocked or existed. Texted a request for information on a Sunday, while the store was closed. Received an immediate response at 7:30am Monday morning (before they were open). This was so helpful. Excellent customer response time. Thank you for your help. read more

I don't make a point of posting negative reviews but so blown away by lack of customer service, I felt inclined to share. Horrible customer service. I won't be returning which is disappointing as I was excited to be a new customer. read more

Mindi Hynek did a great job helping us to select our all lights in our new home and at a great price. The process was fast and she is super organized. It all looks great and no change were needed once installed. This was not trivial, Bravo! read more

I built a new home in Verdi, NV purchased all appliance from Ferguson. My washer and dryer Whirlpool are defective. have spoke with my buider and Ferguson for over 3 months. Ferguson will not stand by their product or replace they will not even talk to me. read more

Very nice showroom, staff was helpful but fortunately (for me) very little was in stock. Everything I was interested in had to be ordered and was crazy expensive anyway. Ended up finding perfectly good jacuzzi tub fixtures on sale at Home Depot for $400 cheaper than anything here. Again, my experience here was fine and with an unlimited budget and time, I would recommend. read more

Large well stocked showroom, and excellent design help.

Very nice showroom! We really wish there were sales people on the showroom on Saturdays though. Obviously something for everyone here!

Terrible customer service. How many times do we need to leave a message to get a reply? We have been waiting for pricing for quite some time now and these jackasses do not seem to care. So disappointed by this group, mainly Robyn. Stay away from this place unless you want to be treated like you are less than nothing. read more

Very frustrating experience buying expensive appliances at this place. No other place to buy what we wanted so were forced to deal with them. Got the order wrong, didn't get delivered on time, and lack of return calls. Very disappointing. read more

Great Customer service and knowledgeable team!! I'm a builder in the Lake Tahoe/ Truckee area. I build high-end custom homes and purchase all plumbing fixtures, appliances and most of my lighting. I receive good pricing, quotes within 48 hours and good communication. Their showroom in Reno is perfect when I need to send my clients there to view product and ask questions of their team. read more

Horrible customer service. Walk in and someone looks up from their computer, glances at us, and goes back to the computer, no greeting, no smile, nothing. Finally got a casual greeting as we walked towards the back of the store by someone walking out of the back still chewing their lunch. Not professional. At that time we were just looking and did not need help. As we wandered the store, we had stares from a few what I can only assume are "sales people" but nobody bothered to speak to us again, the whole time we were there. When we did end up having a few questions, we could not get anyone to stop their personal conversations and help us. I'm pretty sure conversations about football are not business related. Was it because we were wearing jeans and not Gucci?? Didn't think you would make a sale?? Never judge a book by it's cover, we have money to spend and WON'T be doing it with Ferguson. read more