We were looking for flooring, so we stopped by. A young lady named Abby greeted us at the door and…read moreoffered to show us the flooring. She did a great job helping us make a selection and gave us an estimate. She was friendly and helpful; very easy to work with. We will definitely go back.

They have in stock floor models and if they're out they'll ask you if you want them to get one…read moreready for you. Then they charge a fee for preparing something they already stock. In addition they will not tell you about the fee until you get the bill. Dishonest practices.

Our builder sent me to Portland Builders Supply to pick out our door handles. I found some that I…read morereally loved that were not a stock item, but chose some that I liked less that were in stock, figuring the others would be out of our budget. I left my choice with the lady there (sorry, I don't know her name), and mentioned that the others were the ones I REALLY loved. I was shocked when our builder went to install the handles later - she had remembered, told him, and we got the handles that I really wanted! They look great and I am definitely impressed with Portland Builders Supply.

From the owner: Our local, family-owned, and operated building supply store was established in 1972. We offer a…read morevariety of building materials at our hardware store, in Portland, Tennessee, as well as delivery. Whether you are a homeowner, working on a do-it-yourself project, or a contractor working on your next big job, our lumber and building supply experts can assist you with a FREE estimate, advice, and personal customer assistance. Stop in and browse our home improvement store, today for a great selection of building materials, lumber, hardware, flooring, roofing, windows, doors, plumbing supplies, and more.

We received the most awful customer service at this store from any business in the history of…read moreretail. After confirming a 2 hour time frame at 12:44 with an associate to pick up my on-line order, it was closer to 3 hours before I arrived. I phoned from the parking lot and the order had not been filled. I went in the store to see why we were still waiting to be told they couldn't get to it because now it was raining. The associate admitted speaking to me, but denied I gave him a time. I suppose we just talked about the weather. I left without my order, a tank of gas and 3 hours wasted.

I do not normally write reviews unless my experience is top notch or lowest on the scale…read more Unfortunately, this was was the lowest on the scale. It's been over 24 hours since I filed a complaint with Customer Care and supposedly the Regional Manager was going to return my call. I have not heard from anyone. Lumber Liquidators in Bowling Green is managed by terrible leadership. I entered the store on Saturday, January 18th for the very first time ever. The Manager continued to but in while the salesman, Brandon Wilson(according to my paper work) was talking to us. Brandon did a great job answering the questions that we had, and explaining the difference in between the types of underlayment. I returned to the store on Wednesday, January 29th to order the hardwood floor. I presented a check for the order to be placed, and I was asked to show my Driver's License which is to be expected. I was given a receipt and out the door I went. Hardwood finally arrived and I called the store to schedule a pickup on Wednesday, February 19th. Here is where the shopping experience really went South. Jeremy who I had spoken with on the phone was helping another customer, so the Manager had to assist us. I'm not sure he likes or needs to be in customer service. His attitude definitely says no. I presented a check from the same account that they accepted on January 29th as well as a second check to cover the balance. They were not able to accept the check this time. The check wouldn't go through the system, but it went through fine on January 29th. The check was drawn on a local community bank in Bowling Green, and they could of called the Bank and verified any information that they needed. I told the Manager that they accepted the check on January 29th without any problem. He stood there and looked me in the eye and said, I can't accept it. He didn't try to run it again or anything. WOW! After several comments back and forth, I said forget it and give me a refund. Guess his store doesn't need my business. I asked for a number to call to follow up on my refund, and he gave me 1-800-hardwood which is far from the correct number. Keep in mind he is the Manager of this store ....WOW RIGHT!! My refund will be mailed within ten days from corporate. I followed up with corporate office myself to let them know what quality management they have in Bowling Green. Can you believe a Manager would act this way? We all know that every computer system has a work around before you let a paying customer walk out of your place of business without them purchasing what you ordered for them I definitely recommend you shopping anywhere, but here for your hardwood flooring needs! Update: Well today is March 5th and I have yet to receive my $330.00 refund. I called Customer Care yesterday and they were supposed to overnight my refund and it's still not here!!

Absolutely exquisite work, attention to detail and friendly, fair and trustworthy staff. They…read morestarted my job quickly and it turned out perfectly! Highly recommend!

My new kitchen looks amazing! I wanted a unique backsplash, but tile that wasn't too trendy…read more Ashley helped me find exactly what I was looking for. Highly recommend Exact Tile to create your own space.