Subject: Poor Customer Service Experience at Tim Hortons Dear Tim Hortons Customer Service, I am writing to express my deep disappointment regarding the service I received at one of your locations yesterday. I visited Tim Hortons intending to purchase two donuts. I waited approximately 15-20 minutes before being acknowledged or served. During this time, I watched the employee complete three consecutive drive-thru orders without greeting me or taking my order. When I politely asked why in-store customers had to wait until drive-thru orders were finished, the employee responded in a rude and dismissive manner. She stated, "The people that drive in the drive-thru are more important than the people that actually come in." She further told me that if I didn't like it, I could go to another Tim Hortons down the street. I understand she may have been working alone, but that does not excuse the lack of courtesy or professionalism. The message I received was that my business was less valuable simply because I chose to come inside. I have always enjoyed Tim Hortons, but this experience left me feeling disrespected and unappreciated as a customer. I believe it's important for all customers--whether using the drive-thru or coming inside--to be treated with the same respect and priority. I hope you will address this issue with the staff at this location so that future customers are not treated in the same manner. Thank you for your attention to this matter, and I look forward to your response. read more

Tim Hortons - Coffee & Tea Near Me - Belleville, Michigan

Stop serving food at 9 but open until 11. What's the point? Last 3 times they didn't have bread for the ham and cheese sandwich. Is suppose to be a bakery?? What's the point ? I'm done with this place the just suck! read more

My husband and I stopped here to warm up after a chilly motorcycle ride. Johnny greeted us right away, letting us know he'd be right with us. After taking care of other guests he took our order with a smile and his customer service went above and beyond when we asked for an item they were out of! He was a rockstar, and was more than happy to be of service! Thanks for making this our absolute best Tim Hortons experience ever Johnny! you are a true asset to your company sir! read more

Pretty sure I got food poisoning from this place. Workers have horrible customer service every time. Food will be incorrectly made, rushed. Never has the proper packaging. Get to the window to pay and be met with attitude. Not the best interaction to start your day, especially going to work with food poisoning. read more

The girl who made my sandwich this morning was texting while wearing her gloves and handling my food! I was able to see from the drive through window, very unsanitary... read more

Recently got a ice cap, muffin and cookie. They were good and surprisingly the ice cap was one of the good ones I've had in a while. Good thing they can't mess up the basics. If I would have ordered a more complex item then I would have rated it out of 5. I'd still go to this location . read more

This place is gross I love timmy's but this one gives the brand a bad name here's a list of what I've experienced here in the last few months... 1. fights 2. rude staff 3. watered down ice coffee 4. watery or funny tasting cold brew 5. unsanitary conditions 6. poor quality food 7. price increase and because of all this I will not be returning read more

I am generally not a big fan of Tim Hortons I have had serval terrible experiences at other Tim Hortons. This place is inside a gas station, and I was with my buddy and decided to give it a shot. The lady who took my order was very nice. I got a breakfast wrap. The wrap was good. I had such a positive experience from this Tim Hortons that I am letting the past bad experiences go and give Tim Hortons another chance now. read more

Avoid this place! 20 minute wait- I ordered a farmer's wrap, but I received a burnt bacon and egg wrap. I ordered a coffee, but I had to ask twice before receiving it. They handed me the wrap with no bag and no hash brown. That's when I was told they were out. I had to remind them that I paid for it already before they offered a solution. Meanwhile, the girl burning the food is rolling her eyes at everything she's doing. And the bacon was soggy. read more

I've been going to this place regularly for ten years. Charlie is the only good thing to remain. I had heard some really bad things about this location this summer but decided to keep going and make my own decisions based on my own experiences. I was standing at the counter late fall and a boy comes on with a sandwich and tells the man at the counter there's a stinkbug in his sandwich. The guy asks him if he wants a new sandwich. After witnessing this, I continued to go back. Things can happen I suppose. Today, I had the RUDEST drive through experience I have ever had. I'm not going into details but this smaller incident is the one that will keep me from ever going back. I went in and asked for names but they refused to give any so I'm taking it to social media instead. read more

Only order a sandwich here with bacon if you like it soggy and cold. The guy at the cash register was the coldest rudest person ever. Couldn't even see his face as he only had a hand semi reaching out of the window. When are they getting replaced with robots? A robot would have been friendlier. read more

This is the most convenient exit to get on and off on my way to work. They always get order done super fast. I go through the drive thru, employees always have masks and gloves on during COVID. Which puts me at ease. My coffee is always fresh and they make the best grilled cheese sandwiches. Mac & cheese is very good too! Attached to a Bp gas station so very convenient stop. Can get back on the highway very easily. read more

This is location has consistently had the worst customer service of any I've been to. I may not like to admit this, but I frequent Tim Hortons daily, some days twice, and without fail my coffee is wrong, food is wrong or I deal with terrible attitudes from the employees. They're always out of something. Lettuce and biscuits are commonly sold out multiple days in a row, they blame the shipping company. The employees change often which begs the question of why are you hiring bad workers. Most are very young high school students with no cares about the customer but that they get a pay check. I go here because of convenience and proximity to my home and work. I'll now drive out of my way to go to the Rawsonville Rd location. Awful way to represent the company. read more

This is the worst customer service I've ever seen anywhere , they denied making a drink I get at different locations and when he heard me on the way to make it , walks away to make my drink saying it was a fucking waste of money , if you can do your simple minimum brain dead job then don't work at a place that requires customers service read more

This is by far the worst Tim Hortons that I've ever experienced,I asked for a large coffee with 4 creams on the side because their one cream is like 4 of the small packs of cream on the side they did give me 4 creams on the side bot they also put 4 creams in from their dispenser creating a cup of white ice milk.Then I went in to try and get a new cup waited 20 min one person got so frustrated that he just walked out the 2 women that were there didn't know what they were doing and when they finally got to me she took my cup all I wanted was a cup of black decaf she disappeared with my cup and then reappeared & poured about 1/4 of a cup of caffeinated in the cup then disappeared again so after 10 more minutes I just left without the coffee that I paid for this was last Saturday or Sunday late morning or early afternoon don't go here! read more

Every time I go to this location they are rude! They don't say anything at the window just look at you had your stuff and shut the window. I have gotten wrong food, wrong coffee, and also a coffee that was drank out of. This morning I just had enough. I will not be back to this location. read more

I don't think the workers at this Tim Hortons understand the concept of a mobile order. This is the only place with coffee on my way to work and I like to treat myself once a week or every 2 weeks. I have placed several mobile orders (very simple ones) on multiple occasions 5-20 minutes ahead of time always choosing the option in the app that says "prepare now" rather than in 5, 10, or 15 minutes. Of the several times I've placed an order hoping to stop in, grab my coffee, and be on my way to work down the road, my order has never been ready. Every single time I go inside and have to wait in a line to finally tell someone working that I have a mobile order. Then they ask for my name, rip off the receipt that went through (usually 10-15 minutes earlier), and prepare my order. I just simply wish they would understand that the reason people place a mobile order is so that they can grab their order and go. I've realized there's no point to ordering ahead of time because I will have to wait in a line and then wait for my order to be prepared regardless. read more

Perfectly off the highway ez on ez off. I get my gas and my cup of coffee and back on the road. Friendly staff at Bp and Tim Hortons.