I am DONE with this Tim Hortons. Every single time I come here, the staff is unbelievably pushy and rude, but today really took the cake. I pulled up to the drive-through around 3:40 PM, and the employee working the window was on her personal phone the entire time. No greeting, no acknowledgment, nothing but me sitting there listening to her personal conversation for a solid ten minutes. Not once did she take my payment or even try to be polite. To make it worse, the conversation I was forced to overhear was her arguing with (what sounded like) her boss about complaints regarding her bad attitude. Clearly, this isn't just a one-time issue -- this is a pattern, and management is clearly not doing their job. This location desperately needs a serious shake-up in leadership and better training for employees. Until that happens, I'll happily take my business elsewhere for my morning coffee. Absolutely unacceptable experience. read more

The Tim Hortons place is super nice All of the workers were super kind. Their food is magical.

I will no longer be giving them my money. I've spent a lot there over the years. You never know what you're going to get, there's definitely no consistency and their prices are the highest around from all the other read more

Most of the time they are out of what I'm there to order. A few days ago I Really wanted an egg and cheese biscuit. Just really craving one. Went there late afternoon one day, after 3. Was told "we are out of eggs" The next day, went there , still craving an egg and cheese biscuit, then was told "we don't serve eggs after 3:00" if the 1st day I had been told that, I would have known and went somewhere else!!!! The lack of customer service there is baffling!!! I don't know if it's poor training, or if there is just NO training. Owners obviously don't care. I've went for a bagel and been told their toaster was broken!?! Not to mention the stale doughnuts they've sold me. I've finally given up on this location. Will go to ANY other one besides this one. read more

Just watched a woman while holding a dog in her left arm, scooping ice out of the giant ice machine in the back with her right hand. Often with the dog hanging over the ice bucket. How disgusting I will never be eating here. read more

closes early no reason and always gets order wrong very slow. i don't understand how they can just get away with this.

They were out of sausage just before 11 am. It was breakfast and your choices are sausage or bacon and they don't have any cooked. Poor management. read more

Both male and female bathrooms closed to public sign said out of order and female bathroom had a sign saying employees only if your not an employee don't use . So the bathrooms work but paying patrons have no access . read more

Excellent service. All the employees were very nice and friendly. Will be visiting again.

First I want to say I LOVE TIM HORTONS. My review does not reflect on tim hortons as a whole only for the one on Gibraltar road. I DO NOT RECOMMEND THIS TIM HORTONS. DO NOT WASTE YOUR MONEY HERE. My husband and I go here a lot but the last few times the food has been crap and the person taking the order seems like they are not listening and we have to repeat ourselves couple times. Tonight Tuesday October 20 we stopped on our way into work at 7:44pm because I really wanted a hot chocolate so instead of going to 2 different places to get food somewhere else we decided to get our favorite sandwich from there which is the steak and cheddar penne (which was a mistake) when we got to work and opened up our food our sandwiches barely had anything on them at all and left us still hungry and my hot chocolate looked like it had already been drank out of. read more

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I am completely understanding in the fact that places are slow due to staffing. But to wait in line without a "I'll be right with you" for 7 minutes is unnecessary. When at the window I'm told my order can't be made due to machines being down is ridiculous. I have had this happen on numerous occasions. I do not like leaving negative reviews but this is simply uncalled for. read more

I wish I could have rated a zero. I went through drive thru, had to ask for my change back they didn't even look at the amount of money I gave, then I go leave and my hash brown was cold as if it was not even cooked just "thawed". I went back around and told them the issue, I gave them back the hash brown, I wanted something else or a refund and wasn't give either BUT they were ignorant and BURNT an already cooked hash brown and handed it to me and closed the window. It smells burnt and taste burnt. I can't believe they're still in business. I rather go to west road and fight traffic then go here again. read more

Tim Hortons - a hand holding a piece of food - Coffee & Tea Near Me - Brownstown, Michigan

I'd give them zero stars if I could. Constantly giving the wrong items...always something less expensive then what you order. Worst Tim Hortons I've ever been to. Now they sell room temp coffee...seriously...this is what you are supposed to do best... read more

This particular Tim Hortons is the worst they have on separate occasions that I have visited here (and I do so because it's the closest one to my house ) they have been out of bagels, cream cheese , been out of donuts and small coffee cups( really your a coffee bagel and donut shop) this is inexcusable. Now yesterday and this morning just about 5 minutes ago at time of typing out this review they are out of Splenda for their coffee, seriously 2 days in a row and your still out of supplies? This place has been nothing short of disappointing I'm done here I'll be going to the new one on telegraph in Flat Rock read more

Tim Hortons - Food on their menu board they're probably out of - Coffee & Tea Near Me - Brownstown, Michigan

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First time in my life an employee at a coffee shop offered me to taste the coffee for freshness before giving me my coffee. He even offered to make a new pot if it wasn't fresh enough. I did not ask or prompt the freshness of the coffee either. This is the kind of customer service and employee every business needs. Thank you Hayden. read more

I tip at every single tim hortons and always get easy options....the only coffee I ever order is straight up espresso, and they gave me 1 shot out of a triple shot in a small coffee cup....I get a triple shot every single day I promise I know what it looks and feels like. Going through a lot right now and usually espresso is literally my saving grace, not to be dramatic but I'm 100% in the midst of a breakdown before I head into work after a 15 hour shift last night it means more than y'all think behind the counter I promise you. read more

Tim Hortons - a person holding a cup of coffee - Coffee & Tea Near Me - Brownstown, Michigan

If I could give this a zero, I would. Two bacon, egg and cheese muffins were ordered and neither had cheese or was toasted, gross. A sausage, egg and cheese biscuit was ordered and it was a bacon, egg and cheese biscuit. We will not be going back. read more

They are rude you ask for a toasted bagel it's cold and tastes like it's been sitting there for days. Ordered a breakfast sandwich it was cold. Asked for a latte they aren't making those right now, asked for 20 Tim's bits assorted I got chocolate and glazed only. Ordered a single donut didn't get that. I try to give them a chance but no more it's the worst Tim Hortons. read more

This place is horrible. Usually when you go to a Tim Horton's, you are not sitting there saying to yourself, "Damn, this place really is different than every other one of these chain restaurants." With this location you are, albeit in a negative way. I have been to this location several times because of the convenience factor, but I regret it every single time. Before going to this location, ask yourself the following questions: Do I want something specific, though not uncommon (aka a menu item)? Do I want to have fast food service? Do I want what I ordered? If your answer to any of those questions is "Yes!" I suggest you find a different Tim Horton's location. This place is awful. Unless I am going to this location for a regular cup of coffee, I can't count on them to have any of their sandwiches in stock, or their equipment to working properly enough to prepare them. Assuming that these two requirements are met, you can expect to wait several minutes for your order to be ready. This translates to long ass lines as well. If you are lucky, you will get what you ordered. Today, I actually had the worker ask me what I ordered again, nearly giving me someone else's shit. Just as a note this location is located in a gas station for what it is worth. If this place is on your way to work or wherever you're going, then go for it, but buyer beware. read more

Still the worst Tim Horton's I've ever been to. Every time I try to order food they say they are out of everything, so last time I went the first thing I asked was: what food items are available right now? I was told none. None? At a 24/hr location? If it's between 11pm and 7am just forget this location even exists. read more

When I order an iced coffee I obviously would like it cold. Pouring hot coffee in a plastic cup with one piece of ice is not an iced coffee. Why does tim horton's always do a half ass job? read more

This place is soooo slow and the staff is rude as well. If you're quick and are accurate with my order I don't care if you're rude. The chick with the piercing in between her eyes was telling the cashier guy that they were out of egg. Then said can u tell him meaning me that we are out of egg. I was standing right in front of her. He told her to tell me and she said she has been. Nope never not once did she say anything to me. She is the rudest person there. I only go here when I have to. Sucks this one is a block away from my house. I get it's covid but now they just have a excuse why they are and have always been slow. read more

I've given this Tim Hortons a few chances, and this one was the last one for me. The wait was horrible (drive-thru) and there were 3 people working, which should be sufficient enough for decent service. The coffee was not fresh, and I had to go inside for my forgotten change. (A minor issue, but the final straw for me after waiting at least 15 minutes with only two cars in front of me for bad coffee.) It would be nice if the issues could be addressed because this location is very convenient. read more

Thought I would maybe try and give this place a chance again since it's been a few months since I've been here. But it still disappointed me. The coffee was old and gross. You have two young kids yelling and playing around acting like little children and not helping any customers at all. The only workers I seen actually working and helping anyone were maverick and Suraya, the only ones who are actually good workers and helped customers. I didn't get the names of the other two workers because they were just running around playing instead of working read more

I finally had to write a review. Today i went to this location, pulled up to the speaker and asked what sort of soup they had, it was cold and i had a craving. The girl speaking on the headset i could tell was either new or getting trained b.c. i heard a voice behind her on the speaker feeding her lines while i ordered. I looked at the board after they did not have a soup of interest and decided to get a steak and cheddar grilled sandwich, a number 10 but just the sandwich, another woman came over the speaker different then the first 2 asking me what i wanted. I told them again. She told me my price was 6.09. I pulled up to the window and said "the sign says 3.89, how is it 6.09?" A new woman comes to the window and asked if there was a number next to it, i told her a number 10. She replied "well i think ur ordering off the breakfast menu"....um im ordering off whatever menu is there. She leaves and another woman comes to the window and asks what i want. I tell her "the steak and cheddar grilled sandwich" ( it is exactly what it says in the menu) and she said " do you want egg?" I daid "no i want the steak and cheddar that has the peppers and onions". She replied "oh you want the fajita"... at this point i was hungry and tired and just said okay. The first girl came back to the window to take payment, the one i think was training, and she apologized foe the confusion. I told her it was completely fine, after all she was very kind to me. Next thing i know another woman is handing me a hot panini sandwich out the window with napkins wrapped around it. I dont get a bag? Heck even subway and jimmy johns give you a bag. So burning my hand on the sandwich i went home and was pissed. Ill take my business elsewhere if you want to blame me for you not changing your menu sign. read more

This morning I ordered a large coffee with double cream and sugar.. two chocolate donuts and a small hot chocolate. I received no receipt and he questioned the change three times. There were no do nuts ready. I ordered two toasted bagels with cream cheese. He forgot to give us the coffee. When I commented about the coffee.. he handed me a cup.. I asked if this coffee had double sugar and cream.. he replied " I dont know .. I didnt make it.. were driving down the expressway to find out the bagels were never toasted.. is there a reason I should return.. I dont even have a receipt to prove my case Not a happy customer at all... read more

Most of the time it's decent here. Today the blonde bimbo at the window handing me my coffee, was all irritated that it took me 5 seconds to get a dime out for her. Well guess what?! Maybe when you took my order you could of given me my total, I would have had it ready. Instead I got no total, was just told to pull up to window. They weren't even busy either. So at the window she says $5.09. I guess next time I'll make Ms. Thang make change, that will take more time. Like seriously? This generation is a joke. It literally took me 5 seconds and she was rolling her eyes. read more

Cashier only gave me 8 timbits and argued that I did not say iced coffee when I said it twice.

I've given this location a few chances, but today was the last straw. This is the worst Tim Hortons around. It may be close to my house, but I'd rather take a few extra minutes out of my day to go somewhere else. The girls that work here are very rude, have no sense of what good customer service is, and they can never get an order right. read more

3 years ago I gave this place a 1 star because they deserved it. But they have turned it around and are one of the only stores that are consistent with getting my orders correct. read more

I love their breakfast sandwiches. If you like spicy try their jalapeno biscuit. It is beyond fantastic. My son is crazy about the Timbits, which of course are also good. This one is a new location inside the Citgo station so it's very easy and convenient to grab and go when I'm in a hurry. read more

Rude forgets to give you half your order. Never has decafe or mac & cheese. May be conveniently located but needs an overhaul.

they messed the entire order up, not a single right item, it also took them 2 minutes to see if they had a specific bagel. would not recommend. the coffee was also disgusting, they were also out of almost everything read more

Being in the same area I work, I stop often. They are always fast & friendly with my daily caffeine fix.

This is the worst Timmy's around. They only get your order right 1 out of 5 times. They're rude and lazy. Today I was standing at the counter at 5:27 the lobby opens at 5:30. Their clock said 5:30. The lazy little prick told me the lobby didn't open till 6. And that I needed to hit the drive thru. Oh and to top it all off they discontinued the maple donuts. Wtf a Canadian company that doesn't have maple. This timmy's sucks. read more

This is the worst Tim Horton's I've ever been too. Although it is right off the freeway and they are sitting on a "gold mine", this place truly sucks!! First, if you are an early riser for work, you MUST be prepared to be late if you stop here for a coffee!! Almost every morning, a single coffee takes me approximately 10 minutes....wtf??? They are supposed to open the inside at 5:30am, but this hardly ever happens. If I was the owner, I'd do someone surveillance at this time and see how much money you're losing in the morning. Also, even if you get your coffee, forget about getting the food order right, especially if you want a pretzel bagel. Isn't the whole point of this bagel to get a little bit of that salt flavor on the top? Well, the last three times I've ordered this in the morning, I've heard the "oops" we forgot to put it on. Well "oops" it's time to go somewhere else and spend my money. This way, I can get to work on time and enjoy what I actually ordered. Whomever owns this place needs a wake-up call. If it wasn't for the name brand of the franchise, they would of went under by now!!! If you don't believe these posts, go see for yourself and you will soon discover that you will take your business elsewhere. read more