At this point I only go to this place out of sheer desperation because of how close it is to where I live. I've had a handful of subpar experiences over the last 2 years they've been open, ranging from wrong orders to rude employees to coffee drinks that are only filled 3/4 of the way yet cost full price (HUGE pet peeve). But I'll just focus this review on my most recent experience. I went in just wanting to order a frozen hot chocolate and a cookie. I stood in line behind one woman and her kids who apparently knew the cashier because they were carrying on a spirited conversation completely oblivious to the idea that there may other people who wished to place an order, even though the cashier made eye contact with me no less than three (3) times, but without so much as a "Be with you in just a moment." He ended up carrying on his conversation for about 15 minutes, until the woman got her order which turned out to be several grilled sandwiches and drinks, yet neither she nor the store employee felt the need to get her moved over to the side so that someone else could order. Once I finally got to the register, I was greeted with a "sup?" which always rubs me the wrong way. I ordered my frozen hot chocolate, and SURPRISE SURPRISE, as has often been the case when I have placed orders in the past, the machine necessary to make the drink was broken, and "might not get fixed for a very long time." OK, fine. I'll order a cookies and cream iced coffee and a cookie. To their credit, the cookie was good. But the drink I ordered was not a cookies and cream iced coffee, it was a blended Oreo frappe type drink, which I didn't realize until I was already back on the road and took a sip. This thing was RIDICULOUSLY sweet...like sickly sweet. My throat was tingling after only 3 sips. I stopped at a Circle K gas station a few miles away, threw the drink out, and went in and bought a bottle of water to wash all the high fructose corn syrup out of my mouth and throat and a Java Monster. I remember Tim Hortons being significantly better than this in the past. This place seriously needs to work on their A) Customer service, B) Recipes, and C) Menu availability read more

The employees here ARE lazy and rude. If you don't want to provide customer service, then work someplace else. There's a skinny younger guy who works mornings and he's rude and extremely lazy. He acts as if your bothering him. All the employees deserve to be fired. Tim Hortons should be ashamed for hiring rude people. Would rather drive across town to Dunkin' Donuts because atleast their nice. read more

This has to be the worse store in West Virginia. They have been out of green tea for 2 weeks, smoothie machine is never working and they only sometimes have cookies. I've been in this store at 7 am and they were out of coffee. I give this store 6 months and it will be closed. It dont deserve even 1/2 of a star. read more

Employee was about as friendly as a cardboard standup. Iced Cafe Mocha was terrible, not stirred at all. Will not be stopping here again. Don't waste your time. It is inside a BFS which is just as bad. As usual newer BFS stores look dated within a month, as employees bring the place down quickly. read more

We are Canadian, so when we saw the sign on the hwy saying there was a Tim Hortons, we were excited to stop. (08/30/2015 at 8:40 AM) Wow, what a let down. I'm sure if Tim Hortons found out how bad these guys are they would revoke their franchise immediately. The store is within a BFS Food location (store #12 according to my gas receipt) which also has a gas station. I was filling up when my wife came out to tell me that they did not have the 2 sesame seed bagels with cream cheese (or any other bagel with seeds) that I had asked for. Apparently they did have french toast cinnamon. "No problem... change it to that". I filled up and parked the car because they were not out yet (10 min). I went in to find out that they did not have french toast bagels either. "What do you have?". I was told that they had plain bagels. I said "Ok, give me plain bagels". The girl in the back subsequently told the girl we gave the order to that they did not have plain bagels either. At this point I was so frustrated I just said: "Just give me some food for gods sake!!" They ended up giving me 2 BELT sandwiches on biscuits. Meanwhile, my wife and our 2 kids were waiting for their orders. My daughter, who used to work at a Tims, noticed that the 2 girls were in a discussion about something and had decided that they were going to cut (literally) in half, the one serving of eggs they had for 2 orders. My wife asked them if that was our order and they said; no, it was not. (We think it was for one of the girl's mother who was also waiting for food.) Apparently they ran out of ready made eggs and had to make some more. To do that was going to take 5 minutes or so and did we want to wait. Seeing as we had already 20 min invested we agreed to wait. There were people behind us as well who were waiting. By the time we got everything sorted out and on our way, it was 30 minutes. I was a ways down the highway and picked up the coffee I had ordered. To my dismay, it was not the black dark roast I had ordered, but their regular coffee. I was tempted to throw it out the window, but decided to drink it regardless. To summarize, I drove away with completely the wrong order and had to wait 30 minutes to receive it. I really don't get it. That tells me that management really does not give a crap or that they have no clue of what's going on (not sure which is worse). read more

My boyfriend loves Tim Horton's and because we do not have one in the Pittsburgh area we made sure to plot our trip home so we could hit one on the drive back from WV. When we arrived there was no one to greet us for at least five minutes. Once the woman who worked there did come and we began to place our order we were told that their frozen drink machine was broken; major disappointment personally as I was looking forward to a frozen hot chocolate. Then she told us mid-order their computer was down. I decided to go to the restroom as I figured all would be well when I returned. While I was gone the woman "serving" us yelled across the store for the manager. When I returned I had to give my order again as she forgot what it was. When the food finally came out about a half-hour after our order began I opened the bag to find all three of our hashbrowns burned to charcoal on one side. I took them back, apologized for being a pest and asked if we could have new ones. She walked over to the drawer where they were kept and then muttered to herself that there were only two left, but continued to put them in the warmer. I wondered how she was going to address the missing hashbrown when she proceeded to tell me she could make another one...but it would take 30 to 45 minutes. At this point as I stood there with the three burned ones in my hand still and in shock I realized the new ones were not cooked thoroughly. I told her I didn't even want them. Another girl at this point apologized and asked if I wanted a refund and I said yes. The only thing refunded was the cost of the hashbrowns. If we didn't have my boyfriend's young daughter with us I would have completely lost it. 45 minutes for a precooked hashbrown?! Do yourself a favor. Avoid this horrible location. This was unlike any Tim Horton's experience we've ever had, and not in a good way. read more

I was so excited that we got a Tim Hortons! It was always a special treat to be out of town and enjoy their fresh sandwiches and donuts. My first trip we made a very simple order because we were in a hurry to meet friends at a county fair. 25 min later we pulled out with only 1 item we ordered and everything else was substituted. They were out of bottled water! They were out of every kind of bread except rye. That's right, this Resturant had no bread or water! We ended up with BLT's on rye with no mayo or any condiment. We had to swig an old Coke to wash down dry sandwich. And the icing on the cake, (not the donut because they gave us the wrong kind) was they used as what I could best describe as bacon bits instead of bacon! The girls working were nice, but obviously not well trained. It's a newer place and in a few months I will give it another shot. I hope they can right the ship, because Tim Hortons is a wonder place. read more

What kind of doughnut shop has no doughnuts? I get (or at least try to) get Tim Horton's doughnuts for staff meetings. 4 different trips to Tim Horton's at 106 Wilsonburg Rd in Clarksburg, WV in the past 2 weeks. Each time, I needed 2 dozen doughnuts. Trip #1: Waited in line for 35 minutes and finally gave up and left. Trip #2: Cashier said they only had 8 donuts left.Trip #3: I left with 22 muffins/cinnamon rolls. (Cashier said they didn't have 2 dozen donuts or 2 doz. bagels. They didn't even have 2 doz. rolls & muffins combined!) Trip #4 (today): After waiting for almost 30 minutes, left with 3 dozen donuts. (3 dozen made up of only 3 flavors because that's all they had available. Even then, I still had to wait 30 minutes for them to finish making them.) The staff is always rude and acts like it's a huge inconvenience to serve you. Unfortunately, they next closest place to grab donuts is miles in the opposite direction. read more