Great service! I went inside and my app wasn't changing the price on an item I had discounted. The manager (she) was helpful and fixed the computer to make the correct price. Awesome customer service. read more

Tim Hortons - Bakeries Near Me - Hartland, Michigan

Good service. Fresh food. We ate lunch and donuts and all was great. Will definitely stop by again.

Nobody greeted us when we came into the restaurant, food was cold. Do not recommend this Tim Hortons, rude service and bad food to boot!

The staff took so long to even acknowledge that I was even there I almost left. Then they took so long getting my order. My ice cream was melted and they had no problem handing it to the customer like that. Never going back. read more

If you're arriving past 7am, expect a wait because they're popular. STILL, the food comes out excellent, the morning staff are nice as heck, and they have always gotten my order correct. Hot sandwiches. EXTRA bacon, and a smile. Always will be a morning treat on my Monday through Friday work week. read more

This what they give you. Then you call and they say " oh sometimes the machine messes up and it happens." But didn't even mix it either. This was honestly gross. read more

See all

By far the worst Tim hortons I've ever been to. By far the slowest Tim hortons I've ever been to. And every single time, my order is wrong. Whether they give me the wrong wrap or sandwich, it never fails. Somehow my orders price is different every time too, even though I order the same thing. This place sucks read more

I went to the drive thru here on November 23rd of 2022. I did not receive HALF my order. Drove all the way home and realized this. I called to ask about it and was hung up on twice. The third time I was told too bad, no refunds. I have contacted their customer service line about this a total of 9 times. They said thanks for your input! Disgusting and dishonest way to run a business. read more

You want a cold sandwich? Cheese that is not melted? Horrible management? This is your place! Went here a few times and have had the same result. First time thought it was a fluke. I got made a large order drive thru for 4 people in my car and all of our food was cold and cheese on the sandwich's were just cold and not melted. Fed up with this place, I went in to say I wanted my money back and brought the sandwich's. The manager was PISSED and threw the sand which at the wall. It took him 10 minutes to get my money back as he had to go to the ice cream shop side to take the money out. This event happened last year and I never got a chance to mention it. Since then, beyond my best judgment I went back due to its location and convince. SAME THING HAPPENED. Avoid at all costs. I wish I could give negative stars to this damn place. read more

This is a combo Tim Horton's and Cold Stone Creamery location that's fairly new-ish. It's a large freestanding building just off US23 and M59. Surprisingly small inside. Just tables and chairs, no booths or comfy, appealing seating. They clearly don't want you to overstay your welcome here. They seem to do a lot of drive thru traffic. There is a large outdoor dining space out front, but an SOL option in wintry January. There is not a stupendous amount of parking here either. Seemed to be a decent amount of staff on this visit, so the dining area could have been a bit cleaner, especially the limited amount of tables to deal with compared to other locations I've been to. How long would it take to wipe down about 20 small tables that were 20% occupied at most just before noontime on a Sunday? Considering the review before mine, it does kind of make you wonder what it's like in the back where all the food is kept and prepared. Place emptied out while I was here and I basically saw an employee grab a few of the trays placed on top of the garbage area and that's it. I was here about an hour and 15 minutes. Even made a point to ask for a manager on the way out for sh*** and giggles, but was informed Mike is the manager and he went home a little while ago. In a nutshell: Meh. read more

Tim Hortons - Tim Hortons - Highland, MI. - Bakeries Near Me - Hartland, Michigan

See all

Embarrassment of a location. Rarely gets an order right. Hours are currently seldom which I understand but consider referencing it online so customer are aware of it. read more

Not a bad place usually for your morning coffee. However, the employees working the drive through are pretty rude and don't extend patrons much courtesy. Probably a lack of leadership at this restaurant and training. Do better please. read more

Just saw the Covid announcement asking me to be kind. I hear that. But 22 minutes for service...a combo meal, specialty drink and Timbits. Unacceptable. Will not be giving them any more business. read more

1. The food is always cold. The only time I've gotten a nice hot sandwich is a grilled cheese straight from the panini press. 2, don't get the hash browns. They're awful, cold, soggy, and tasteless. 3. The place seems to be run by teenagers that couldn't care less. 4. I once ordered tea, thinking I would be asked what kind, my mistake apparently. 5. The Wi-Fi is useless and frustrating. It works fine to get to their Tim hortons site but as soon as you try to do any real work, it takes each page a minute to load. Awful coffee shop Wi-Fi is awful. I tried this place several times because it's right across from my home, but I can't bring myself to spend money there anymore unless it's passing through for a coffee and donut read more

When it was new it was the fastest timmies around. And it eventually got slower and slower over time to the point you have to get gas after waiting in line for so long. The good news is that if you got your tires from Belle Tire next store like me you can get your coffee and then air all four of your brand new tires up that never sealed. read more

First they were out of croissants so I decided to try the new bagel bits. Then they only have 1 order left when I wanted 2. So I order a chocolate truffle donut. Drive away and they gave me an oreo dream.... seriously?!! Oh and btw it was for my birthday breakfast read more

I always come through the drivethru for a quick coffee before work. Service is fast and I've never had a bad experience with the staff.

I absolutely love this place!!! The employees are great, and even during a rush, they greet you with a smile and make sure you leave satisfied!! read more

I love love love this Hortons !! The staff rocks and they are always friendly and the store is always clean!! They always are smiling even when slammed. This will always be my go to coffee house read more

Great service. Have had nothing short of awesome there! They are helpful and always get my order right!

Amazed at the stupidity and lack of customer care at this location. Ordered a large coffee, was handed a small. Nicely asked the attendant if it was a large, which I ordered she just said "it's a small" and turned to who I assume took the order and they said "I heard him say small". She then turned back to me, shoved a bag of my food out the window and said "you're all set" never again addressing the concern of my coffee size. Whoever was working the window 4-21-19 at 10:45a needs to learn to be less rude and more accommodating to the customer. I would have happily paid the remainder of the amount for the size of coffee I asked for than taken the small. And maybe try being nice to people? I don't understand how people like this get hired. read more

My first visit to a Tim Horton's and not a pleasant experience at all. I stood there for 5 minutes being looked at and had to say "Is anyone helping customers today?" Finally someone acknowledged my presence and said someone would be with me in a minute (with a scowl on their face). Ordered a sandwich and was handed the sandwich in the wax paper and no napkin or bag?!?!?!? I would normally speak up but had the feeling I needed to get out of there because the energy was heavy and toxic. I'm guessing its the management because not one employee looked happy. read more

I am an avid Tim's customer. And within the last 3 months there have been price increase on your xl coffee. With the Dunkin Donuts that just opened up youd think youd be competing. I end up pulling through a lot if the line is too long. It takes so long. Ive been sharing the wealth with the new "DD" read more

Always out of something do not waste your time stopping here you will be disappointed. This location and the one in Milford are awful. I use to stop here 6 days a week, never again I put up with it for over a year and it just does not get any better. Owners don't care to fix it. Tim Horton's should do a better review of who they let own franchises. read more

The breakfast sandwich was lukewarm at best and the hash browns were cold. I took the hash browns back and they gave me another bag but they were also lukewarm. The last three times I have been in there the food has not been as good as it was in the past. Also, the staff was engaged in a conversation about a former employee and were not taking care of the customers in a timely manner, when I left there were seven people in line. I won't be back. read more

Love the food, the sandwiches and bagels are great I love the cappuccinos and hot chocolate. The drive through can take some time but overall good place! read more

Ice cream was melted. Ordered a cone good thing they screwed that up. Didn't have the flavored to make the ice cream they advertised. Just a bad experience. read more

This donut shop put my WARM donut in a bag. But my chocolate on the donut stuck to the bag and my donut was ruined. I spent my hard working money on this donut to have no chocolate on it and I was so heartbroken. So I had to lick the chocolate on the bag read more

This Tim Hortons had a very grumpy person working this morning. My coffee in the menu was clearly a different price than what was charged and they refused to give a receipt. Not dissing the brand just the location. read more

After waiting in line in the drive through, we were told that they were too busy to provide Cold Stone Ice Cream through the drive through. So now we are stuck in the drive through and can not get ice cream. Guess I won't have that problem anymore, Dairy Queen here we come, along with several other cars! read more

I ordered a salt bagel with plain cream cheese. However, they didn't wipe the knife before cutting my bagel and I ended up with strawberry cream cheese on my bagel. Next time wipe the knife! read more

Good place to stop for coffee before or after shopping at Meijer, which is only a driveway away :)

Stopped in while car was being worked on at belle tire next door. EVERY TABLE DIRTY! Ask to clean -so they cleaned one? Teenage help no supervision accountable. Noting they were not busy....no excuses poor sanitation ... read more

Disappointed with service and serving size. I bought the Tuscan chicken panini, got a fritter to make it a combo and also bought an iced latte. Panini was the size I would expect a child to eat, though it did taste good. Just not at all filling. The young guy who waited on me at the counter didn't ask what size but I didn't realize it until I looked at the drink menu. He gave me a large, I'm going to be wired! Lol. The fritter wasn't very big either. With the total price at 11 dollars and change, I would expect a lot more. read more

I am fed up with this location. I like Tim Hortons but something is wrong with management at this store. Several times ordering a latte, I receive a drink loaded down with flavoring or sweetener. Last time I went through drive through I specified small plain latte, no flavoring. I drove down the road, took a sip and it was sickeningly sweet. I took it back later that night and requested a refund but they would only offer to remake the drink! They also said their lattes come with 2 sugars which, as I told them, was the only Tim Hortons that does so. No attempt was made to satisfy the customer. read more

The caramel latte tasted like watered down milk and it took 10+ minutes to get a plain bagel with cream cheese. xoxo

Food is good. Food preparation workers are completely inept. Visited three times, order was wrong three times. When asking to make it right the person preparing the sandwich got visibly angry with me and the order takers. I go out of my way to visit another location. Will never go back! read more