I have been a long time customer and my needs changed to do a job change. I reached out to them…read moreprior to renewal and when I needed to switch after the renewal I was informed I'd get a refund of the balance paid. I received a check for $24.49. When I inquired as to why, they said that payment plans are subject to a 10% penalty for total amount of the 6 month policy less the 9 days of coverage. A simple heads up would have been a minimal courtesy. Instead of a simple apology or anything...they send me an email the in summary was: "We sent you a brochure thricely, you should have read it. Have a blessed day." Terry Morgan stated that they wished they could take the time to explain a policy to every policy holder and then took the time to condescend and gaslight me all the same. They said it was NC law that they could overcharge and charge this penalty. I have a string of emails. I guess I should have read the brochures that were printed "in black and white and it is YOUR responsibility to read and understand the policy." Yes the YOUR was in all caps. Absolutely unacceptable in every way. I will happily post the email for clarity.

Super friendly staff and loved taking headshots for this team! Teamwork makes the dreamwork!read more

Frequent contact, very friendly on the phone, I have used Allstate Insurance for years…read morefor my cars with no compliants

Affordable HIGH QUALITY insurance…read more Don Bullard set us up with Lighthouse home owners insurance and when Florence came they could not have been more responsive, professional or generous with the claim settlement. HIGHLY RECOMMENDED. Mark and Mona Osmer 8413 Fazio Drive Wilmington NC 28411

Ever since Don Bullard's' successor sold out the business to Acrisure, it has gone down the tubes…read morerapidly. The customer service has gone from excellent, to virtually non-existant. It is almost impossible to speak to anyone due to understaffing, and I was recently told that Acrisure is about to let go of thousands more of their employees nationwide. After being with them for years, we will be soon looking for a new broker.

Super nice folks and a pleasure to do business with! We've never had any problem with this agency!read more

Nice people and professional. Respond quickly to needs Very…read moreinformative when looking at insurance coverage

Staff is friendly and helpful, however their insurance policies are through the roof. I got the…read moreexact same coverage at state farm for about $80 cheaper a month. They were understanding and really nice when I came in to cancel the policy today, and the woman was blown away at the price we had been given elsewhere. Maybe I just got a good deal? For whatever reason I went from a 6 month premium of over $1000, to a 6 month premium at $400.

I've had insurance through State Farm and Mary Beth Morgan for almost 10 years and have had nothing…read morebut excellent service.

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. License #: NC-1000055218

Best Ever !!! Never a problem I have that is not fixed or addressed immediately Longtime customer…read moreYou find the best no need to mess with the rest !

Easy to work with...reasonable prices...GREAT customer service! If you are looking for a good…read moreinsurance company, this is the one!

Saddened to write this review, because Diane had started out as a great agent. After a year of…read morecoverage with Allstate, she failed on multiple levels to provide any level of service. After being told that the terms of my current NC Wind/Hail policy had changed and that she would recommend looking into others, I never received any follow-up of what other options were after reaching back out to her. Being fed up with any useful help, I decided to cancel and go with another agent. Multiple requests were made to receive refunds. She did a great job of ignoring these entirely. She will start out great, and burn out quick. Do not recommend.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. Customer service is a priority at our agency in Wilmington and we understand the need to help insure what matters most to customers. I'm passionate about helping others because protecting the community is my primary focus, one customer at a time.