we were so naive to stay with Farm Bureau for years. they overcharged us…read more they heavily overinsured us. they did not help when i was rear ended at a red light. at State Farm here in leland, nc kelly saved us hundreds of dollars. she lowered the amounts (like personal property) of insurance. and we feel they help us with any issues. i just wish we did this many years ago. the average person- like us- simply knows very little about insurance. companies like Farm Bureau take advantage of this and smooth talk you. we're much happier now. by the way, AAA demanded we buy expensive wind and hail which we don't want or need.

We heard about Kelly Jones over at Franklin Rouse from a Compass Pointe neighbor. Truthfully, I…read morehate insurance and the whole insurance process here in Coastal Carolina, but I get it, and I understand the need for it. Kelly immediately put me at ease, she was fast, communicative, and extremely competent. I would never write a public review if I didn't mean it.

I have been a long time customer and my needs changed to do a job change. I reached out to them…read moreprior to renewal and when I needed to switch after the renewal I was informed I'd get a refund of the balance paid. I received a check for $24.49. When I inquired as to why, they said that payment plans are subject to a 10% penalty for total amount of the 6 month policy less the 9 days of coverage. A simple heads up would have been a minimal courtesy. Instead of a simple apology or anything...they send me an email the in summary was: "We sent you a brochure thricely, you should have read it. Have a blessed day." Terry Morgan stated that they wished they could take the time to explain a policy to every policy holder and then took the time to condescend and gaslight me all the same. They said it was NC law that they could overcharge and charge this penalty. I have a string of emails. I guess I should have read the brochures that were printed "in black and white and it is YOUR responsibility to read and understand the policy." Yes the YOUR was in all caps. Absolutely unacceptable in every way. I will happily post the email for clarity.

Super friendly staff and loved taking headshots for this team! Teamwork makes the dreamwork!read more

Best Ever !!! Never a problem I have that is not fixed or addressed immediately Longtime customer…read moreYou find the best no need to mess with the rest !

Easy to work with...reasonable prices...GREAT customer service! If you are looking for a good…read moreinsurance company, this is the one!

Wealth of knowledge? Super helpful and take the time to make sure we had what we needed for our…read morebusiness insurance. Would highly recommend Hilal and Shannon.

Christian is an incredible insurance agent! He and his associate are incredibly knowledgeable and…read moretake the time to explain coverages and their recommendations. The front desk staff are (almost all) very friendly and helpful as well. I love being able to talk to a real and local person when I have questions (instead of being sent to a call center in another state like other carriers use). Farm Bureau is not the cheapest option out there, but in my experience you get what you pay for. Overall I have been very happy with the coverage and customer service I have received.

April Jones insurance is a first rate customer oriented company. I have used them for auto and home…read moreinsurance for four years now and as we have now become permanent residents in Wilmington over the last year and are moving into a new home in May, I Have been relying on Kate Beaver for all our insurance needs. Kate ( as well as April ) is incredibly responsive , professional, and communicates options clearly. Makes this essential part of living here effortless. 5 Stars for Kate and April Jones Insurance.

Always Good Company Home Care is an exceptional in-home aide business. Founded in 2013, they are…read moreknown for their kindness, compassion, and customized non-medical senior care. AGC prides itself on matching clients and companions based on similar interests, and on helping seniors maintain their dignity as they age by keeping them actively engaged. Their saying "we aren't sitters; we are doers" is so true. The owner Elsie Shields has been a close friend of mine for over 25 years, and is just as wonderful as she seems. She is passionate about her work, and committed to ensuring that Wilmington's senior community is treated with the decency and kindness it deserves. You can trust AGC to go above and beyond for you or your loved one. They were voted "Best of the Cape Fear" for 2024 for exactly that reason.

What an amazing company! I don't know what I would have done without them during the last year. The…read morecaregivers are so professional yet friendly.They made my mother feel very comfortable. They understand the way the dementia mind works and they are able to work patiently at that level. Administration is always so responsive and understanding. My mom has found a true friend in her caregiver and my dad can leave her without worry.

Scott Hagan is wonderful! I switched all my policies, homeowners. Wind/hail, umbrella, car…read moreinsurance, and flood from USAA to here. From the very first phone call, he answered all my questions and even saved me some money. He is professional and courteous every time I have questions, via phone call or email. Today I actually met him in person and he's just as nice. The office is easily accessible from River road, and plenty of parking. Highly recommend Scott if you are looking for an agent who cares and willing to help save you some money.