I have been a long time customer and my needs changed to do a job change. I reached out to them…read moreprior to renewal and when I needed to switch after the renewal I was informed I'd get a refund of the balance paid. I received a check for $24.49. When I inquired as to why, they said that payment plans are subject to a 10% penalty for total amount of the 6 month policy less the 9 days of coverage. A simple heads up would have been a minimal courtesy. Instead of a simple apology or anything...they send me an email the in summary was: "We sent you a brochure thricely, you should have read it. Have a blessed day." Terry Morgan stated that they wished they could take the time to explain a policy to every policy holder and then took the time to condescend and gaslight me all the same. They said it was NC law that they could overcharge and charge this penalty. I have a string of emails. I guess I should have read the brochures that were printed "in black and white and it is YOUR responsibility to read and understand the policy." Yes the YOUR was in all caps. Absolutely unacceptable in every way. I will happily post the email for clarity.

Super friendly staff and loved taking headshots for this team! Teamwork makes the dreamwork!read more

Christian is an incredible insurance agent! He and his associate are incredibly knowledgeable and…read moretake the time to explain coverages and their recommendations. The front desk staff are (almost all) very friendly and helpful as well. I love being able to talk to a real and local person when I have questions (instead of being sent to a call center in another state like other carriers use). Farm Bureau is not the cheapest option out there, but in my experience you get what you pay for. Overall I have been very happy with the coverage and customer service I have received.

Morgan is very knowledgeable, and very helpful. She and her husband are genuinely interested in…read morehelping their customers understand their insurance, and get the best coverage for the money.

Morgan has impressed me with her knowledge. Her advice can be a real asset to a small business…read more She can also save you some money.

I called explaining I wanted to change insurance company and was told he would call me back. Never…read morecalled. I called the next day. Left a message. Never called back. Imagine trying to reach your agent if this is how it starts off.

This is for Superior on Carolina Beach by DMV I had this young man Chris I made a phone call he…read moresaid let me check out some numbers he called me back when I say he gave me the best quote I've ever had since I've been in Wilmington 18 years guys go to superias car insurance I promise you you will never look back Chris I thank you Carolina beach check them out

Affordable HIGH QUALITY insurance…read more Don Bullard set us up with Lighthouse home owners insurance and when Florence came they could not have been more responsive, professional or generous with the claim settlement. HIGHLY RECOMMENDED. Mark and Mona Osmer 8413 Fazio Drive Wilmington NC 28411

Ever since Don Bullard's' successor sold out the business to Acrisure, it has gone down the tubes…read morerapidly. The customer service has gone from excellent, to virtually non-existant. It is almost impossible to speak to anyone due to understaffing, and I was recently told that Acrisure is about to let go of thousands more of their employees nationwide. After being with them for years, we will be soon looking for a new broker.

Best Ever !!! Never a problem I have that is not fixed or addressed immediately Longtime customer…read moreYou find the best no need to mess with the rest !

Easy to work with...reasonable prices...GREAT customer service! If you are looking for a good…read moreinsurance company, this is the one!

I , as well as other family members, have been clients of James E Moore Insurance for years. The…read morefew claims I have had were handled quickly and professionally with no issues or delays. They are independent agents which means they represent many different insurance companies. That means they can choose the insurance company that best meets my needs. It is family owned and has been in business since 1954. I would say that says a lot.

I have been with James E Moore for over 25 years. Each year for the last 6 years they have raised…read moremy homeowner's insurance. Last year by 500 dollars and this year 2025 over 1000 dollars. I tried to work with them, but they have turned into robots. Understand I only owe under 50k on my house. I have been paying on it for almost 30 years. They still are hitting me for wind and hail insurance which I have a VA loan and it has never required that, even though I kept is. However now the payment of 300 per month is more than my house payment. I really cannot afford that. Working with them has not been good. It used too. According to the insurance board it was only supposed to raise 15% again this year. They are charging over 30%. No explanation and were not happy I knew what the rate was supposed to be raised too.

The service provided by this company is the worst I have ever seen. I have been waiting for a…read morerefund for a cancelled policy for months. The latest was this email they sent me two days ago about the refund. "Per the carrier, the refund check was mailed on 11/07/2025 to 14710 US Highway 17, Hampstead, NC 28443. Can you please check?" I drove there to see what it was and found that the address is the Horizon Insurance building in Hampstead, and they required me to check on it. It is now two days later (Dec 31st) and I have not heard any news from them regarding the check that was sent to their office. Total incompetence. Service is great until they get your money. Once they have your money they forget who you are.

Communication is not one of this company/agents strong points. once they have you as a customer…read morethey are done!