We were here over the weekend. We arrived when they opened. They have two buildings. As we approached one of the buildings someone was outside getting some materials. We ask where to get into the building and they just pointed. We went in the building and looked around and no one ever came in to help us or ask us if we needed anything. So we went to the other building and there were 3 people in there working. As we went in one said hi. Once again no one ask if we needed any help or anything. Customer service none. We were looking to buy a 12' table and 10 chairs, a king bed with 2 night stands, and a couch. Sorry for them they didn't attempt to make a sale. read more

They have such a collection of quality rustic furniture perfect for Cabin and country living, they not only have furniture, but they have an excellent collection of decor items. You have a Cabin or country home this is the place to come. You will find what your looking for. read more

We love, love, love our table. We hate, hate, hate our chairs. One chair failed after a week. Upon inspection, we learned the screws holding the chairs together only penetrated 1/4 inch. They offered to replace our brand new $400 wobbly chairs, and brought us 2 more (we have 8) exactly like them. The design of the chair relies only on screws, not dowels or notches. We grew impatient and replaced all the screws with longer screws. Less wobble! One chair was knocked flat on its back, and now wobbles. read more

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We were looking for some durable, but attractive, outdoor furniture. We hit the jackpot when we stumbled across timber Valley rustic furniture in Wears Valley. They were super nice and very informative and had everything that we needed. They went above and beyond helping us and making sure our experience was top-notch. Recommend this place highly for anyone that wants durable, attractive outdoor furniture for their home. The price was definitely worth the quality and selection that they had to offer. read more

We visited Timber Valley Rustic Furniture last fall (2019) and loved the outdoor poly furniture. We called and ordered 6 gliders a couple of weeks ago and were thrilled when they were delivered this week! The staff is great to work with and the prices are the best we have seen! We will definitely be ordering again and would recommend this store to anyone interested! You will not be disappointed! read more

Timber Valley Rustic Furniture - Chairs - Furniture Stores Near Me - Pigeon Forge, Tennessee

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This is absolutely the worst customer service I have ever encountered. We bought $2600. worth of furniture on 11/4/19. It was supposed to be delivered 11/7, or 11/8. When it didn't arrive we called the store, and asked what's up? Oh it wont be but a couple of weeks, we don't have a truck going that way. Then my wife asked if we payed more for delivery. Oh That wont be necessary. Today is the 23rd we had to drive up to get it. Now I have congestive heart failure, kidney failure, advanced arthritis. This was why it was important to get a delivery. Now the furniture we ordered from OLGES they were right on time like they said they would be. The very worst part of today. The owners were there. They didn't come out to say, sorry we screwed up. NO they ran to a back office. Go to OLGES they will treat you right. NO I don't work for OLGES. TVR is useless I will never buy from there again read more

I'm not sure about these other reviews but I stopped in to look and they were great. I bought two tickets for my condo and I love them. I plan on going down to buy another this week. Very sturdy tickets. Love them read more

We love visiting here when we check on our log cabin vacation rental. They have a great selection of furniture & we especially have our eyes on some of their taxidermy animals! Really cool. read more

While the furniture is really nice, don't custom order anything from them. We ordered a vanity for our bathroom back in May. Close to one design they had, with minor differences. Take 6 weeks for delivery. When they delivered the first time, it was the wrong vanity, and they forgot to send the sink as well. Mistakes happen, I get that. Got in touch with the store, they said they could remake and send the correct one in 3 weeks. 3 weeks later, we have to call them, it's not ready, I can get it Aug 15th. Aug 15th comes and goes, last Friday (18 Aug) we call, and they are supposed to call us back. Nothing. Monday (today) we try to call them back, and the person who is supposed to be dealing with this is avoiding us, having the delivery driver return our call, who says we are supposed to get the vanity on Wednesday. read more

Stopped in this afternoon to pick out six rocking chairs and a swing for our cabin. After strolling around for 30 plus minutes I approached the gentleman working and explained what I was shopping for, which management company we are with. He truly was unfriendly which didn't dissuade us in the moment. However, when I asked if he could come outside to see what color/style we wanted he said sure. We went out, thought he was behind us....10 minutes later, nothing!!! We finally said forget it! I'll try the store at the Island as the lady working there has always been very friendly and helpful. read more