The worst! The Asian receptionist is very rude. Additionally, during my visit with Dr. P, she did not allow me to ask any questions about other health concerns if the appointment wasn't for that issue. Even though she has previously documented all these other health concerns. She just told me to ssssh. Going elsewhere! read more

Worst doctors office ever. You can check in 30 minutes early and be 1 of 2 people in the office and you'll be seen 1.5 hours later. They do not care about your time. Dr. Pollochio doesn't respond to messages over the mychart app either. Told the dr i had a UTI and she did not believe me. They will say you no showed even though you called to cancel the appointment. Instead of just asking for payment when you're there they'd rather bill you ten times. Do not go here. read more

If I could rate the doctors office a zero I would! My husband saw Dr. Manuel Sabin and he is a horrible doctor. He doesn't listen to how his patient is feeling and dismisses everything my husband said. My husband just needed a simple doctor's note for work and he would not even give him that. This is the worst doctor's office we have ever been to. The front desk is very rude as well. We will NOT be coming back! read more

Office is very friendly and extremely professional. It is a family internal medicine office and the medical staff is very professional. My doctor P is friendly with professional rolled into one. She makes you feel extremely comfortable and relaxed. read more

this place is horrible , I seen Luz,Alcaraz is -9/10 & PROVIDER Manuel, Sabin sucks so much they are lazy they don't want to treat anything so dismissive and don't care about your problems and how your feeling . What's the point of being a provider if you can't provide reliable services so disappointed in this office read more

I had to change providers due to employment and ended up here. The absolute worst health care provider I have seen in 30 years. no treatment plans, impossible to see a doctor, no follow up on anything. They never respond timely for messages. The front desk never answers the phone. You people should be ashamed of yourselves. read more

Front desk is rude. It's the second time the same girl answers the phone and she's always comes off so rude that I had to review. I need to ask for her name but she might be Asian based on her accent read more

Called front office rude I needed appt she said there's no doctors here today Bye what kind of professional office acts like that unbelievable read more

Do not go to this place if you value your health!! 6 emails to my dr with two very short off topic responses. NP Luz Alcaraz completely dismisses your needs and wants. Had my annual pap and asked to be checked for everything, told her symptoms I was having and she checked for nothing because "I'm married and she didn't feel I needed to be checked". Wtf. Came back a week later worse, asked for another pap after the first came back abnormal, and guess what. I WAS RIGHT. She forgets who you are and what you are being seen for. She laughs when you tell her you need help and "feel crazy" she'll kick you to the curb and say, "call a psychiatrist". Dr. Lee, the owner, was supposed to call me after I called SIX times for medication, NEVER called. Then, happened to be off the next day, how convenient. The staff is absolutely RUDE!! You are interrupting their convos when you need to check in for an appointment. And the lady that takes your blood pressure with the sour face all the time doesn't say ONE WORD to you. No name tags so can't tell you who they are (convenient). DO NOT GO HERE. They barely have 2 stars on Google. read more

If I could leave zero stars, I would. Front desk workers are terribly rude and hate their jobs. Should be fired and find a job that doesn't involve customer care. read more

Again this office is showing me why it is time to find a new doctor. First off my primary doctor is never available so you end up having to schedule with one of the other doctors. I was sent for xrays and at my follow up appointment i pay my copay only for them to take my weight and blood pressure and the doctor come in an tell me i cant access your results ill give you a call later with the results here we are months later i still have not heard my results. On top of that I returned to drop off my fmla paperwork to be filled out and they inform me it takes 7-10 business days, i thought that was strange, but i waited. 2 weeks later i call to see if i can pick up mu paperwork they tell me they can't find it, when they find it theyll give me a call. Another week goes by i call the front desk lady and explain to here im waiting on paperwork and explained what happened, she gets a attitude and says doctor has your paperwork he just hasn't filled it out. I explain that they need to put some urgency on it because i need it for work. Here we are one month later i still have not received a call that my paperwork has been filled out. This office is very unprofessional and obviously dont care about their patients they jus want your money and that is very sad read more

I've never wrote a review before. Decided to use this place as it was the default for switching to another insurance carrier. Whoever I spoke to on the phone is a very unfriendly lady who was not helpful in any way. I called to make an appointment to see the doctor and she answered. Both times I called I was placed on hold. She never said hello, or anything that would make someone feel more comfortable. I asked if there was an email that I could send my blood test results to since I ordered them myself. She told me that I would have to call Quest Diagnostics and have them send it directly which I did. While on the phone with the person from Quest he asked me if there was a fax or an email address he could send my results to. I couldn't actually find anything that would send the results to them directly. He said he needed an email or fax. So, once again, I called the place back and got the same lady. I told her what the Quest Diagnostic people told me and asked if I could have an email address to send my results to them directly. She didn't give me one. She then proceeded to tell me that I could upload results on the MyHill portal. I looked all over that website and I didn't see one thing that would allow me to upload my own documents. I can either share what's already been entered (which is nothing because I ordered the results myself) or I can link other organizations to that account which Quest Diagnostics wasn't a part of. So I said, "I've called the Quest Diagnostic people and they told me that they need an email address to send my results to. Now that I'm calling back here and asking for an address to send it to you're telling me you can't do that?" She flat out said NO without missing a beat. She never thought that giving me a fax number would help either. Now I don't know if the doctors that work there are as incompetent and unfriendly as the lady that I spoke to, but the people who work for you should be a reflection of your demeanor and work ethic. If that's the case with the doctors then it doesn't look good. I would pass on this place and look for another doctor that actually has staff who are friendly and willing to help. This place is not it. read more

I just switched insurance and I tried to call them several times and left voice messages and never heard back. When I finally reach them, the rudest assistant picked up the phone. She was impatient, rude, short, The worse staff ever... If you are a doctor reading this, change your staff they suck, or provide them with some training because you just lost a new patient. I am not a complicated person, but I worked as a medical assistant and when you have patients coming in, you should be kind an understanding, not give them attitude or be rude. It appears I am not the only person with this experience, don't go there. read more

If I could leave negative stars I would. The staff is horrible. Dr Lee is great but you think he's be embarrassed by this horrific staff. Whenever I call it goes directly to voicemail, doesn't matter the day or time and I have to wait over a week for a call back. I'm a clinical in a hospital so I know how it should work and this is definitely not it. The front desk is extremely unprofessional and doesn't care about patients what so ever. read more

If I could leave a negative start, I would. They have a such a bad communication that I called over a week for some paper work to and up to now no called back bad bad and were bad service no patient oriented business. Then I called for an appointment front desk very disrespectful read more

I've been coming to this office since I got my insurance through my last job. Two of the doctors that I have seen at this office are thorough and helpful. I have arthritis in my right shoulder, which was wrongly diagnosed several years ago, and was diagnosed properly here at this location by one of their doctors. And she was able to explain what caused it and what can be done to help with the pain. The medical assistants and front desk girls are very friendly and helpful as well. Minus one star for the crappy parking lot. read more

Love this place! I've been a patient for almost 3 years! They take same say appointment & wait time is usually less than 20min. Dr. Luz is my primary care physician. Overall, it's always a great experience here. read more

Yelp location on the map is incorrect. I recommend calling the place for directions before you end up at dignity or kaiser hospital.

he has a great staff dr. le is great i have been going since he opened this practice. always helpful.

I came here several times so far and doctors seem nice. When you walk in, there are receptionist sitting there but none will greet you. They just expect you to write down your name and appointment info then sit down. When you have problems and need to speak with a doctor, you will never be able to. I have made many calls and tried to get answers and only receptionist will answer you and will give wrong/incorrect information. I had lab work done and it came back positive but receptionist told me it was negative. I would have not found out if I did not make another appointment for a follow up. I was later given medications for treatment and conditions changed mid period. I called to confirm if I should take and was not able to talk to any doctor. Receptionist apparently spoke with nurse practitioner and said it was safe after about a day and 6 calls later. I also emailed the doctor and received information to stop taking as it may not be safe a day after. Apparently the research done by the office found different information. Still not sure what to believe. Anyhow, went back in for another visit to confirm and nurse practitioner literally said that even if I've been taking the medication that I "will not die." I completely understand that and did not say that I was going to die, I was just concerned of the effects that it will have and wanted a professional answer from a so called doctor but she would not give me an answer. I left and changed doctors office that same day. read more

Dr. Joe Le has been our Primary care doctor since 2006, when we first moved to Elk Grove from Texas. When we had our first appointment with him, and I saw him, I asked him if we were his first patient, and he told me no, I asked if we were his second! Dr. Joe Le looks like he could be our oldest grandson! But like they say,"never judge a book by its cover!" Dr. Joe Le has been our doctor for 10 years and counting, because he is a doctor that truly listens and takes care of his patients! Also the medical staff, from receptionist to nurses, at Timberlake Family Practice are very professional and friendly, that's why we are still with them! read more

This is more like a 3 and a half star. Nice office, polite staff. Just the wait time is way too long. I've been here twice and the shortest wait time was 40 minutes. I like my doctor, she seems nice, caring and she made sure nothing is missed from my health history. She also recommended me physical therapy and said they would give me a call. It has been over 2 weeks and there was no calls at all. read more

Best Family Doctor to go to, will always have time to squeeze you on last minute. Been with them for years, I highly recommend because they are the best in town that I know of. read more

If you're looking a caring staff turn away immediately. I went in for a check-up since I was experiencing pain. Met up with a nurse that issued me to do blood work. The nurse and the staff said that they will call me the next day for the results. Next day comes around and I received no call. I call 3 times to check up on my results, the front desk said they will call me back but I have not received any call in two days. I asked when will I receive a call back the front desk lady said she doesn't know. Seriously? They literally told me I will receive a call the next day so I can move on to the next step in finding out what was causing me pain. The workers talk in a demeaning manner and do not care for their patients. I advise you guys to look for a different clinic if you want a peace of mind. read more

Worst Family practice. I recently moved to Elk Grove and needed a primary care physician. They honestly do not know what they are doing. The staff is not too friendly and the waits are long. They coded my visits incorrectly so now i am left with a bill. They did not explain things very well to me but instead shrugged it off. Front officer personnel said, "well look on the bright side, at least you aren't paying for the full amount." !?!? My insurance would have covered it all if the doctor had coded my visit correctly. The are unwilling to help out and will just leave you with a bill you are stuck paying. read more

Dr. Joe Le has been our Primary care doctor since 2006, when we first moved to Elk Grove from Texas. When we had our first appointment with him, and I saw him, I asked him if we were his first patient, and he told me no, I asked if we were his second! Dr. Joe Le looks like he could be our oldest grandson! But like they say,"never judge a book by its cover!" Dr. Joe Le has been our doctor for 10 years and counting, because he is a doctor that truly listens and takes care of his patients! Also the medical staff, from receptionist to nurses, at Timberlake Family Practice are very professional and friendly, that's why we are still with them! read more

Tony Luza PC-C has been treating me for the past 7 years and I find his care and compentence excellent. The staff are friendly and very helpful. read more