No, it's not a fake review -- just an honest one from a local member of the community with a…read more15-year history on Yelp. Also, no one I know works in any industry related to landscaping. Anyway, we (my wife and I) found a landscaping company that treated us like appreciated customers, not like we owed them our business. If the same effort that went into the public retaliatory response to my first review had been directed toward quality customer engagement, they might have had a happy customer and a great review instead. Calling out red flags when we see them is important so we can all continue to rely on Yelp for honest and trustworthy reviews.

A Stellar Experience with Evergreen Ecoscape and Design, Colorado Springs…read more Hey, we all know that Life is complicated enough, so it's always nice to call on really hardworking professionals to lighten your burden and workload a bit. With that in mind, I was extremely impressed with Evergreen Ecoscape and Design. They helped us with a couple of landscape projects for our house in North Colorado Springs (Northgate area), and their services have been nothing short of exceptional. Our first project involved removing some sod in the front yard and replacing it with landscape rocks. This project not only enhanced the aesthetics of our yard but also promised to reduce water usage during the growing season and minimize the effort required for lawn maintenance (mowing, aeration). Evergreen, starting with Wesley, did a fantastic job of listening to our needs. Wesley came up with a proposal that met or exceeded all our expectations. They ordered the rock, installed the contractor-grade weed cloth, and hauled away the debris, making the entire process smooth and efficient. One thing to keep in mind is that many Colorado Springs landscape companies do not work in the winter. Evergreen is a notable exception. They worked around the weather and snow to ensure that the work was done professionally and not that busy winter time. Their commitment to their work is evident in their ability to adapt to challenging conditions without compromising quality. The second project involved building a dry creek bed, or arroyo, in the backyard. This project was designed to help with flood mitigation during summer storms. Tyler and Luke were phenomenal in executing this relatively complex project. As with most projects, we encountered some snags, but Tyler was able to adjust the plan to ensure that the water flowed correctly and made sure that the water gutters from the roofs had an unobstructed path to lower ground. Very important for the torrential down pours we sometime get in the Summer. I was very impressed with Evergreen's professionalism, communication, hard work, and ability to improvise to ensure that the project deliverables were met. They assured me that they would stay until the job was done right and correct, which they did. Evergreen Ecoscape and Design is an awesome company to work with, which explains their high customer satisfaction ratings. They excel in value, cost, efficiency, and professionalism. I highly recommend their services to anyone looking to enhance their outdoor space. A+++ in terms of value and service. Thank you, Evergreen Ecoscape and Design, for transforming our yard and for your commitment to excellence. We look forward to collaborating with you on future projects.

Paradise put in a 25 foot waterfall for us. The service and…read morequality and their ability to make requested changes to the design were all outstanding! In addition, they gave me great advice on some work that I did in my backyard. Their staff were extremely polite and hard working. They also gave us ideas that cut costs. My wife and I recommend them highly!

Where to begin?? With a new construction house we had to do all of the landscaping from scratch and…read morethey guys knocked it out of the park. Working through the estimating and design was a breeze and the work matched it exactly. Their crews were spectacular as well, professional excellent communication and left the job site immaculate every night. We did two phases this summer with Paradise and both were great. Phase one was sod, retaining walls, sprinkler system, rock beds around the house as well as dry creek beds and lighting. Phase 2 was a new deck off of the already existing covered patio, tree lines, decorative boulders and some additional rock. We are so happy with our first two phases that we are planning phase two in early spring 2022 which will include more lighting, a pergola and a water feature. You will not go wrong with Darin, Ryan and the rest of the Paradise crew.

After asking around for personal landscaper recommendations, I chose Sunflower. To say I was…read moreimpressed and still love the result is an understatement. Early in the process, I worked closely with one of their talented designers, Sam. She listened to my goals for a xeriscaped and native vegetation yard and made suggestions regarding rock type and color, as well as the most appropriate plants. Her design was beautiful and worked with the landscape and grading (which spoke to her knowledge of plants after working in a nursery as well as her impeccable design aesthetic). When it came time for planting and rock delivery, I worked with Michael, who I nicknamed the "landscape and grade whisperer." He ensured the team laid the drip irrigation and weed paper where it needed to go, artfully placed the river rock and gravel, and planted the trees, shrubs, and flowers in appropriate spots depending on the grading. Even when Michael wasn't on-site, the crew did such an amazing job of carefully placing rock and plants in the most appropriate locations. Nine months later (and after some serious rainstorms, snow, and temperatures anywhere between the high 90s and negative 10s), and still no rock cave-ins, gravel spillage, or vegetation issues. The Sunflower team brought up topics and questions that didn't even occur to me -- things like "I see that the original dry riverbed was to be placed here but, looking at the post-construction grading and location of your drain pipes, I recommend we move it here; is that ok?" And "Seeing where the sun will shine in winter versus summer, I suggest we swap these plants; is that alright with you?" Yes, please! We also used Sunflower when it came time for winterization. They truly do it all and I am so pleased with their work. Highly recommend!

Best Service received for my lawn and the design out of this world…read more Sunflower crew worked hard to make sure all our needs were met.

Terrible follow up and overall customer service. 3 years after installation of sod and sprinkler…read moresystem, lawn died. Perfectly willing to pay for new install of sod and sprinkler re-evaluation. Cost for that was almost more than original front and back yard install. Ridiculous way to do business. Unfortunately we had recommended them to others. Will definitely take that back.

I don't post too many reviews unless the experience I had with a business is out-of-the-ordinary in…read moresome way. This is no exception. We hired JTB to overhaul the landscaping for our front yard. I must admit that I was unenthused at the start. Landscaping just isn't that exciting to me. This changed during the process and I blame Rick for it. James and Rick came to the house to discuss the plan. They were polite, attentive, and not rushed or impatient in any way. They told me they'd send a proposal including a visual estimate of what the finished project would look like. They did so and we hired them. A few days before the confirmed start date, James informed us they had some breakdowns with the equipment and that the start date would be moved back a few days. No problem. Things happen and flipping out about something like this would be ridiculous. They were properly communicative and let us know about any obstacles in a timely, professional manner. They started on the expected day and were attentive to our questions and concerns. Part of the project included the placement of several good-sized boulders. I was expecting maybe 3-4ish. We ended up with 11 boulders of varying sizes, several of which were larger and nicer than I expected. We met Rick at the tree farm to pick plants and bushes and trees. We relied on his experience and expertise, both of which are clearly extensive, to choose the proper plants for the job. Rick's enthusiasm and love for his profession were evident and infectious. The plants were delivered and planted without issue. The drip irrigation was installed perfectly. At the end of the project, Rick stopped by to explain the operation of the irrigation system and to answer any questions. This was done exceptionally well, without any rush or impatience. The 3-mana crew completing the job were clearly professionals. They completed the job quickly and thoroughly, yet carefully and with an admirable attention to detail. The answered questions without impatience, and with a clear knowledge and understanding of the job and what we were looking for. JTB has several crews and, while I can't comment on those I have no experience with, the crew we were blessed with are credit to the company. I can't help but notice that most of the few negative reviews on this and other sites are based on things that have nothing to do with landscaping, but rather seem to be complaints from road-ragers trying to sabotage the business based on some perceived slight experienced from one of JTB's work trucks. Seems a little silly and, in my humble opinion, should be discarded with prejudice. Based on my experience with JTB, I also wonder if many of these negative reviews have been left by disgruntled and unprincipled competitors. The bottom line is that these guys are pros. They usually do larger, commercial landscaping jobs, yet the attention and care they showed to my little front yard were beyond reproach. We'll be landscaping the backyard next year and hiring JTB for the job is a no-brainer.

Jack and crew did an ABSOLUTELY amazing job on our yard…read more I highly recommend them, they were extremely easy to work with, the quality of work was exceptional, detailed, and you get a ton of bang for your buck with them! They also won't break the bank.

Somehow the review that Jack responded to got overridden with my latest response. Jack's response…read morewas based on me lowering my review, now that my yard is maturing and more problems have appeared and a bad year of cleaning up messy fruit from a tree that should never have made it into the yard. Had he planted what I had signed off on in the proposal, I wouldn't have revised my review to warn others. Better to read a review based on history instead of one week after installation. There were only two things I was very specific about when planning my landscaping. 1) that there be NO fruit bearing plants in my yard and 2) that the plants used were animal friendly. Don't know why he bothered to take pictures of my front yard, other than to confirm I take great care of it, because his pictures don't address issues in my reviews. Regarding the trees, 3 of the 6 trees he planted ARE fruit bearing. One, unfortunately, turned out to be a Dolgo Crabapple. Yes, it's pretty to look at in a picture from afar, but it is AWFUL, MESSY, and very specifically what I told him I did not want. Four plants placed in the backyard are huge bee attractants. While I think it's great to plant these, it's probably not best to plant them right next to the patio or door causing dozens of bees flying around next to living space all summer. These will have to be torn out after they go dormant this fall. He stated that I signed off on a proposal. Perhaps he should go back and look at that proposal before making inaccurate statements. He never provided me with the actual layout until a month AFTER the work was completed, I agreed to his proposal based on a picture he sent to me. Almost nothing that he planted in my yard is what he said he was going to plant, nor is this tree the fruitless Snow Crab I signed off on in the proposal. I'm OK with things being fluid, as long as he followed the two things that were important to me, which he didn't. I told him numerous times, from the first time we met, after I saw the picture, before and after planting, that I did not want ANYTHING fruit bearing. When I pointed out that I saw little fruit on the trees already, he swore to me up-and-down that they were fruitless. So for him to say I never told him is a flat out lie. BTW, "our team" is one person. Jack. Because I didn't feel the need to go into every single detail, I neglected to mention that I replaced five plants in the front yard and three in the backyard because they did not survive the first winter. These were supposed to be guaranteed, but based on his lack of response in replacing the tree that died within the first month of him planting it, I wasn't interested in playing more phone games with him never returning my calls. People planning on hiring Naturescapes should pay CLOSE ATTENTION so that you get what you think you are going to get, regardless of how friendly he is or how he says he's going to do something, and BUYER BEWARE if you have problems and expect Jack will follow up with you, as any reasonable business owner would, because he has a pattern and history of vanishing and if you have problems. I have added a picture of the two year old "fruitless" tree and a plum bush that started bearing fruit this summer. Imagine this in five more years and a thousand fruit bombs all over the yard! What a total mess. These have been torn out before they got any worse. He cares about new business but it's too bad he doesn't put the same amount of energy into resolving problems that he puts into trying to get people to remove their negative reviews. Sad when a business owner thinks it's a good idea to attack clients rather than acknowledge and address shortcomings in his business practices. What would be my point in writing a review like this for no reason? 80% of my reviews are 3 star or above. He is one of a very few that warrants one star, which comes after redoing a bunch of his work. Perhaps he should read my reviews before he makes bold yet inaccurate statements about them. Final note, I had written a Google review similar to my first yelp review (before I was a Yelper) and yet somehow that review, as well as many similar negative reviews, mysteriously keep disappearing. All his Google reviews are recent? Not so. Be sure to check out his reviews and D rating on Angie's List, as well. Same pattern of no response to problems. Not every person has problems with their landscaping, nor does everyone post publicly, but I have several neighbors with similar complaints with Naturescapes. I read a comment a couple days ago in a different forum which stated they reported him to the BBB and required mediation. That, too, is hidden from the public. It's a good thing that Yelp does not remove reviews based on business owner requests, but unfortunately Jack isn't learning anything from these repetitive negative comments to fix what's broken. Not one word in this review is "slander", Jack.

Disappointing initial interaction so I never got their services. I spent a few days working with…read moretheir team on a very simple landscape maintenance project. Our front yard is very small and we have an even smaller patch of turf that we wanted some help mowing/fertilizing. I was satisfied with their pricing structure but for the fact that they wanted to charge an insanely high hourly rate for hand pulling weeds. I called to talk to them about this and to point out that there weren't many weeds that were grown but a lot of fledgling weeds which was the whole reason we needed the help (we handpick / dig up more mature weeds all the time). We reached an agreement we were comfortable with and then when they sent us an upgraded bid, they still had a crazy high amount baked into the bid for handpicking weeds. I called to ask if they could get an eyes on the property before we approved that high amount (as I was comfortable with them spraying instead of handpicking) and they said they didn't have time to send anyone out and that the height of the weed will determine whether they spray or handpick, then they told me we could handpick the weeds that were taller ourselves if we wanted to, which was pretty upsetting. I felt very nickle and dimed by these folks given that our yard is not very big and the cost including the handpicking was the highest bid we received by far. We wanted to work with them but they were so concerned about a team of landscapers having to pick maybe 5-6 weeds, they set a very high price. I even sent them a picture of the yard and they even agreed there arent many weeds but still insisted on the high handpicking charge. Very disappointed.

They did a great job cleaning up my front yard and the price was very fair for the work. Their…read moreoffice manager was also excellent to work with and made scheduling easy. The crew was professional, efficient, and left everything looking clean and well maintained. I'm very happy with the results and would definitely use them again.

We were in need of a landscaping refresh and they delivered, it looks great and the price was very…read morereasonable

Chris and his team got here on a last minute request and aerated my lawn. Very professional and…read morefriendly. I already know I will be using him for future projects!

We contacted Northwind because of a reference from a friend. We asked them to refresh the mulch,…read morereplace plants/shrubs which did not survive the winter, place mulch around bushes located in rock areas, and a few miscellaneous tasks to restore the look of the yard. Chris was great to work with and his crew was polite and professional. Everything was completed as I hoped and I plan to use their services again.

We have been using Chris for 3 years. Chris and his crew are professional and take pride in their…read morework. We asked Chris to look at some damage a fiber optic company did and repaired. Chris came out immediately with no questions asked. We are so happy we have Chris and his crew for landscapers. Terry & June