We have used this company for many years and they have always been very helpful and willing to help…read moreus with any insurance problems that may arise. Jarrod has always responded promptly and helped me understand the whole process of ins. Which isn't always easy to understand.

For some reason, I was really struggling to find an agent who would help me get a home policy in…read moreTexas. I found this company on Yelp, and I'm so glad I called! Jarrod was the most thorough agent I think I've ever worked with. After we had a phone call, he took the time to send me a ton of info and compared my current policies with what he was finding. He got me great coverage that matched my budget. Definitely recommend!

can't say enough great things about my insurance agent Luke Ramsey. When my car was stolen it was…read morean incredibly stressful situation but Luke was there for me every step of the way and truly went above and beyond to help. He was always available answered all my questions and made sure I understood everything throughout the entire process. What meant the most was how much he genuinely cared. He didn't just treat me like a client he made me feel supported and looked out for during a really tough time. This has honestly been the best experience I've ever had with insurance. I'm so grateful for his help and would highly recommend Luke to anyone looking for someone they can truly trust.

I know there is a lot of negativity around insurance agencies these days. I just want to say I've…read morehad Statefarm covering my home and vehicles for quite some time. In the event that I've needed assistance, Luke and his team have been very responsive and helpful. I don't think there is much they can do personally to prevent the rising costs of insurance but in my experience they have remained competitive in their pricing when you do break it down for best overall coverage and customer support. I appreciate that they reach out to review coverages and also let me know ahead of time if there is a rate increase. The communication is better than I've experienced anywhere else.

I have used Jenny Harrison for years and she happily took my money for both my automobile and…read morehomeowners insurance. All was good till I had a claim. I thought my roof had been damaged by the freeze and called her office. Her staff recommended Corbin Stevens at pristine roofing. He came out and said I had Hail damage, I filled a claim and it was approved. Corbin did my roof and I paid him the money I received from Farmers plus my deductible. I took a closer look at the estimate and realized that I had been paid for screens and also to have the drip edge replaced, Corbin did not do either of those but took the money for it. He eventually gave me the money back for the screens, but still continued to say he didn't owe me anything. Here's where things went south with Jenny, I reached out to her office for help and went there to meet with Travon and showed him the estimate and my contract with Pristine roofing. He said he would get with Jenny and let me know. He called the next day and told me that Corbin's mother was a personal friend of Jenny's and that Corbin told her he did not owe me any money and that it was my word against his even though we all agreed he did not do all the work he was paid for. I made several attempts to have Jenny call me and she would not. I had to contact the district manager for help, which he was able get my money back. I asked Travon if they were going to continue to use Pristine roofing and he said yes that his mother was a personnel friend of Jenny's and they only had one complaint. How many times do you have to steal from a customer before you are no longer used. I changed agents, very unhappy. Tom Chronister

Jenny is a great agent!…read more She is very knowledgeable about Farmers Insurance and works hard to find you as many discounts as possible on whatever policies you're looking for. She's very professional and friendly, and accurately and thoroughly answers any questions you might have on your coverage. I definitely recommend her!

As a customer for more than a decade, I can attest that the client service is excellent.read more

Very competitive rates and have always been professional with me. I appreciate that they take the…read moretime to help me and always follow through with my requests. Thank You.

Definitely fraudulent…read more David Whorton talks the talk to get you to put pen to paper, but he neither cares for your well-being nor understands the intricacies of insurance. We had the misfortune of working with Whorton Insurance Services. When we sustained damage, we contacted Whorton for help. They lied about filing a claim on our behalf to stall the process, then proceeded to ignore all further attempts to reach them. Eventually, David came around just to notify me that the claim was denied, but failed to provide any documentation or reason for it. When pressed on the topic, he hung up the phone and blocked my number. I had to jump through a thousand hoops, but finally confirmed that David lied about actually filing the claim, and was just hoping we would go away. Long story short, it turns out they're not even licensed to practice in our state, and are now under investigation by several state and federal agencies. Insurance salesmen are sleazy by nature, but these are not people you want to do business with.

I have been a client of Wharton for many years and they consistently find the best insurance…read morepackages for me, taking into consideration price and quality of coverage. Not all insurance is alike and it helps significantly to have someone working for you who can chose from a wide array of carriers to find the best fit for you. I didn't want to work with a company who only offered one carrier. You will likely never get the best fit that way. Everyone at Wharton that I have worked with has been very professional and easy to work with. Suzanne Barton is Super knowledgeable and extremely friendly. Insurance is never anyone's favorite thing to deal with but Suzanne will make it a great experience. I highly recommend you at least contact her for a quote.

Lynn Osler and her staff wrote the book on customer service…read more I don't use "no service" cheap providers because my grandfather taught me you get what you pay for. But in the case of Lynn Osler, I get what I believe is more than I pay for. From regular reviews of my insurance needs to concierge service on those occasions when a claim is necessary, Lynn and her team make me feel well taken care of. I originally started with state farm decades ago with a different agent close to where ai lived. He kept burning through staff and I always felt as though I was helping to train his new people. When I learned Lynn was not only my neighbor, but with State Farm too, I moved all my policies to her office immediately. I never had an insurance worry again. She does the worrying for me and my family. You can tell by my review profile that I'm not the axe-to-grind entitled Yelper specializing in one-star reviews. My reason to yelp is to recognize outstanding businesses and let people know about them. Lynn's team IS outstanding. So, if you want to save a dollar or two, or need an animal mascot on your commercials, call the other guys. However, if you want a full service insurance rep that cares about more than writing a policy, and actually cares about your needs, call Lynn. You will be glad you did.

I was a client of Lynn Osler for ~5 years before recently leaving Texas. Apartment coverage, home…read morecoverage, auto, umbrella liability, etc. - lot's of changes throughout. The people in her office were always very accessible and responsive - even when I was leaving them! I highly recommend working with this office if you can.

I called this agency just to get a quote and to compare with others. I was impressed on how David…read morehelped me. He was also able to adjust limits and options based on what I want. He'd give recommendations but never insist. We had some bumps but they were addressed promptly. Overall I am happy with this agency and looking forward to be working with them in the future.

***Look No Further than Carrie Welch's Office***…read more I've had State Farm for 12+ years. I think I've used them maybe two or three times in those years. But that came to an end when I was moving my family and I across states. When I got here, I knew I needed to move my info over to an office here. I was looking at reviews and found Carrie Welch's office. Let me tell you, I am so thankful to find her office. An unfortunate incident ( this is my 2nd claim with them, I'ved had some bad luck lately....) had happened to me on Saturday night, I am even too ashamed to publicly say what happened. Let alone have to call insurance to explain what happened to see if I'm even covered. So I called and spoke to Dominique. Dominique was very understanding, kind and professional about my situation. Told me not to worry about it, gave me a little pep talk, and to stop beating myself up over this incident. His kind and great attitude kept my hopes up. He expressed to me that It's a big oops, but not to worry that he will get working on it. He called me back and assured me that my incident was covered. Let me tell you, I was ecstatic about the news! It was like a massive weight was lifted off my chest and I could breathe again, not to mention that the sick to my stomach knot in my stomach subsided. Throughout the whole process, Dominique has been very attentive with follow-ups and communicative. I am lucky and thankful to have Carrie Welch's Office, Team, and Dominique on my side. Their lingo is " like a good neighbor, State Farm is there". Shoot, the way I've been treated, I feel like it's family at this point. THANK YOU!!!!!!!

Jeff Kuhl is my Agent for my Home Owner's policy. He was extremely knowledgeable in what our needs…read morewere for my home in Pflugerville. He was not only able to answer all my questions and concerns but offered several suggestions I had not thought of. He provided a terrific policy at a very competitive price. This company has been in business for several decades and it is easy to see why. I intend to stay with Jeff at Pflugerville Insurance for all my future needs.