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    Chavez Insurance Group

    5.0 (1 review)
    Closed Closed

    Services - Chavez Insurance Group

    Car and truck insurance

    Life insurance

    Homeowner or property

    1 More Service

    Vehicle

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    Kenny Hill - State Farm Insurance Agent - New home in Austin? Our State Farm team is here to help before move-in day. Call our office today to discuss home insurance o...

    Kenny Hill - State Farm Insurance Agent

    (4 reviews)

    Oltorf/East Riverside, 78704 (South Austin)

    Carlos made this incredibly easy from start to finish. He walked me through everything clearly,…read morefollowed up once, then actually gave me space to decide without any pressure, which I really appreciated. When I came back to adjust coverage and explore bundling, he was fast, thorough, and found every discount I qualified for. He made the whole process simple and seamless. I moved forward with State Farm for my auto and added another policy, and I'll absolutely be going back to him when my home coverage is up.

    I was a State Farm customer for several years and had an excellent experience with my previous…read moreagent in Denver, Lori Rickert. Her office was consistently responsive--someone always answered the phone or returned calls promptly. Unfortunately, my experience with Kenny Hill's office in Austin was the opposite. It was extremely difficult to reach anyone by phone, and my messages often went unanswered for days or weeks. Even after following up multiple times, communication was inconsistent. This became especially frustrating because I expect timely responses when dealing with something as important as insurance. I eventually switched to a different agent, and the difference in professionalism and responsiveness was immediate. Based on my experience, I would caution others who expect regular communication and reliable follow-through to look elsewhere.

    Farmers Insurance - Jenny Harrison - Farmers Agent: Jenny Harrison

    Farmers Insurance - Jenny Harrison

    (17 reviews)

    Brentwood

    I have used Jenny Harrison for years and she happily took my money for both my automobile and…read morehomeowners insurance. All was good till I had a claim. I thought my roof had been damaged by the freeze and called her office. Her staff recommended Corbin Stevens at pristine roofing. He came out and said I had Hail damage, I filled a claim and it was approved. Corbin did my roof and I paid him the money I received from Farmers plus my deductible. I took a closer look at the estimate and realized that I had been paid for screens and also to have the drip edge replaced, Corbin did not do either of those but took the money for it. He eventually gave me the money back for the screens, but still continued to say he didn't owe me anything. Here's where things went south with Jenny, I reached out to her office for help and went there to meet with Travon and showed him the estimate and my contract with Pristine roofing. He said he would get with Jenny and let me know. He called the next day and told me that Corbin's mother was a personal friend of Jenny's and that Corbin told her he did not owe me any money and that it was my word against his even though we all agreed he did not do all the work he was paid for. I made several attempts to have Jenny call me and she would not. I had to contact the district manager for help, which he was able get my money back. I asked Travon if they were going to continue to use Pristine roofing and he said yes that his mother was a personnel friend of Jenny's and they only had one complaint. How many times do you have to steal from a customer before you are no longer used. I changed agents, very unhappy. Tom Chronister

    Jenny is a great agent!…read more She is very knowledgeable about Farmers Insurance and works hard to find you as many discounts as possible on whatever policies you're looking for. She's very professional and friendly, and accurately and thoroughly answers any questions you might have on your coverage. I definitely recommend her!

    Chavez Insurance Group - autoinsurance - Updated June 2026

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