This is the third attempt to cancel A portion of my service in three days. The first day I was on hold for 47 minutes when I decided to call from my cellular to go to another option so maybe I would get service.NO Luck! I was advises that they could not help. Their customer service is horrific. Do not se Time Warner Products. They need to be taught a lesson. Everyone, tell your friends, tell your family Cancel! I just signed up with dish and saved 69.00 a month. I have been on hold this time 24 minutes. Time Warner , YOU SUCK! read more

TIME WARNER CABLE MUST BE OUT OF THEIR MINDS!!!! I would rate them 0 starts if that was allowed. No KMIR6 and KPSE, what is wrong with you morons?!! I, myself, even though my condo complex is contracted with TWC for another three years, am switching to DISH Network as of this Saturday. At least, TWC won't be receiving the money that I pay for some premium channels! They do not deserve to receive even one penney. Talk about not caring about the customer, they take the cake!!!! I recommend everyone to never do business with them, unless you are a person who enjoys having your needs, wants and concerns completely ignored. Instead of the customer being king, the customer is less than a peasant. read more

Tried rebooting cable box today. did exactly what the automated system said to do. most of the time this works but today it didn't. I called the number on the screen for technical support and got a guy who said that there was an outage in my area. I asked how that could be when the tv in the other room was working just fine. he proceeded to tell me "the outage can affect any device it wants to". REALLY? Total idiots at TWC! I guess I should be lucky that at least one tv is working! Lets see what other excuse they will have when I call back tomorrow. read more

switch to dish! twc is ... omg sooooooo b-a-d! you'll wish you never talked to them.. once you invite them in.. your soul dies! avoid cancel change - for god-sake read a book! internet? twc s-l-o-w! .. back to a books! read more

If you can avoid using Time Warner in the desert, I would. The worst service is the internet. There are not enough towers and I have to re-start my computer every 10 minutes. Bad, bad, bad read more

First apt 5-6pm on 9-11. No show. I called and after living here 20 years, they could not find my house or reach me on the phones. Reset for Sat 11-12pm. Same thing happened! Here it is at 1:52 pm and I am still waiting for service. After 6 representative contacts, 2 calls cut-off, and one who refused to let me talk to a supervisor. Most employees tried to help but it was the same routine each time. No out of the box thinking here. One person told me there was a "fight" on today, so they are having problems with service. I suggest they don't promise 2 hour service if they cant do it. Even their call back survey system is a problem, did not like all the "1" I was inputting. Have not had any problem before so something has changed. Yeah, supervisor just arrived and is taking care of matters. So much aggravation for crap TV! read more

9/3 - Someone rings my doorbell with a fury. When I get to the door and open it, no one was there. Minutes later, the doorbell rang again. This time I was nearby and when I opened it, there was a TWC service tech looking very agitated and holding a bright red door notice that stated my service was being disconnected. Now I was becoming agitated. The service tech had a name tag which read, "Arturo Gomez", however Customer Service cannot locate a technician with that name. The technician seemed very upset with me and said that my service was being disconnected because "during routine monitoring of the signal, [they] discovered an unusual degraded signal leading straight to [my] home." Then he threw out a flurry of words saying Time Warner Cable takes piracy, theft and siphoning very seriously. I insisted that I was a legitimate TWC customer and my service should not be disconnected. He remarked that if I didn't want my service disconnected, I should have "answered the door", as if not answering the door is a violation. This was obviously a case of "Act first, talk later." He kept attempting to insinuate that someone was stealing the signal from within my home. The thing is at this point he didn't even bother to check my address to see if it was attached to a TWC account. I insisted on speaking to a supervisor and he called in to the local office on his own cell, provided a supervisor with my cell number and told me his supervisor's name was, "Jonathan Campbell". A moment later I had an incoming call and the gentleman also told me his name was "Jonathan Campbell". He told me that the technicians needed access to my home to check the line and that my service would be restored if I cooperated. I did allow them to enter the premises and after nearly 30 minutes of checking the line, they could not find anything wrong. Hmmm...go figure! They thanked me for my cooperation and said that they would reconnect my service, though they never should have disconnected it in the first place. Then as I pressed for a better explanation, the technician wearing the name tag, "Arturo Gomez" said that they had to disconnect since the signal coming from my home was causing service interruptions for everyone in the area. Really? That's not the reason they gave initially. Even still, if this were the case, why would they reconnect the line before they could find the faulty component if it was causing service interruptions for thousands of customers? All the technician said was that the faulty component must be further down the line and they would need to ask the property owner for roof access to make repairs. Well, this faulty component that was degrading the signal and causing service interruptions for everyone else making it a highly urgent repair issue happened a week ago and they have never returned to fix it, nor have they contacted the manager/property owner. In other words, they are full of shit!!! They treated me like a criminal, disturbed my peace, disconnected my service though my account is legitimate and always paid on Automatic Bill Pay, and worst of all...LIED about everything! But WAIT...it gets even better. About the supervisor I mentioned above named, "Jonathan Campbell", when I tried to reach him at the number he called me from that day, his TWC work voicemail says it belongs to, "Jonathan LANE". What? So, Customer Service confirmed his name is "Jonathan Lane", not "Campbell". I mean, how unprofessional for a supervisor to give a false name. It sounds as if he was concerned I would attempt to contact his superiors to report the situation which bordered harassment. As of today, I am waiting for a call back from Lane's manager, Timmy Williams in the Desert Cities/San Diego field office of TWC. P.S. Before I began writing this review, the rating for this TWC area was "1.5 Stars". My review took it down another notch to only "1 Star". read more

The young lady that helped me today was so pleasant and thorough in explaining everything in respect to opening a new account. There was no line when Iarrived on a Tuesday morning at about 10AM and Iwas helped immediately. I think her name was Mattie or Kattie(?) and Time-Warner/Charter/Spectrum needs more people like her. The place could sure use a paint job!!! read more

.I have NEVER written on a consumer review site before. BUT I am compelled to tell EVERYONE to NEVER EVER used Time Warner for internet service. Why? Well after speaking to 15 yes 15 Time Warner representatives, I was told "I don't know why your emails accounts were deleted, but they were - we are sorry". "Sorry" doesn't help my daughter learn if she has been accepted to a collage which was linked to her email account, "Sorry" doesn't help me get emails from the bank and other online payments which have this deleted email address. Why did my email accounts get deleted? Good question, it is one that none of the 15 Time Warner representatives could answer! All I know if my sold my house and transfer 100% of my Time Warner services to my new home. I had a Time Warner technician come to my new house and set up service. I returned the TV cable boxes to the Time Warner office and yet Time Warner keep the account at my old address open so that the new homeowners could not get service!!!!! The first Time Warner representative (who should be fired!) called me to tell me that the account needed to be terminated by me in order for the new owners to activate their service. WITHOUT checking or telling me the ramifications of what terminating the service at my old address would result in - he said "I can fix this in 30 seconds!!!" That fix resulted in the loss of two email address which has caused untold stress and ...After this person complete utter disregard deleted me and my daughters email accounts, he gleefully said that customer service might call to see how the transaction was handled. THIS NEVER HAPPEND. read more

The staff for the company are great! Had a issue with my home and they fixed me right up fast!! How ever the limited cable channels that are ever shrinking do to Company greed is very frustrating!!! read more

If there was an option for zero stars, that is what I would give them! HORRIBLE customer service and no one seems to know what is going on there. The initial install of our security system was a giant mess - first, some idiot at TWC cancelled our appointment and did not tell us. We only found out because they never showed up. When we called customer service and told them we had just driven in from LA (125 miles away ONLY for this appointment, they basically said they did not care and we'd have to wait another 2 weeks to get an appointment. They could not tell us who or why the appointment was cancelled - they simply just did not show up and didn't have the courtesy to tell us before hand which would have saved us 250 miles roundtrip and a full day of work. Once they finally showed up, 2 weeks later and installed the system, it has malfunctioned multiple times and we've had the technicians back 4 times in 2 months! (Of course, they charge for each visit.) In fact the first night of install, the system malfunctioned and 2 police showed up IN our home at 2am! What started out as a system that was supposed to cost a couple hundred dollars, has now cost us 5X that. So today, we drove in again from LA to have a sensor replaced. We called when we arrived to confirm the appointment and again, YES AGAIN!!!...they cancelled our appointment and rescheduled it for tomorrow. Never mind they fact that again, YES AGAIN!!! they didn't have the courtesy to even call us, we told the customer service rep that we had wasted an entire day driving to Palm Springs and back. They DO NOT care. Forget what their misleading commercial says - they don't show up when they are scheduled. They don;t even call you if they are late or cancel. They are incompetent, careless and don;t care about their customers. Avoid using this company if you can! read more

Time Warner .. well .. I agree with many that Cable TV Service in the Desert area (Plam Springs area / Cathedral City /Palm Deseert, etc) and/or everywhere is a monopoly. Really unsure about there training and hiring methods and would think they would consider higher standards with so many out od work .. most likely low wages ! My problem was Appointments and Technicians .. they couldn't find the main run the the house and i rent a rear gest house. It took over a month to verify the rear house , add to there system then make appointment for install .. which he couldn't find the run, came and said the supervisor was coming over and would check , talk with me. He never showed , they never contacted me .. I called back 4-5 days later ... they came out again several days later, scanned the ground .. then came back said they had to bring another scanner, maybe run a new drop ... the supervisor was here but sent the same technician to talk with me ? Never heard from them again .. they had a plan .. but just bailed ???? SO, over a month later .. nothing but a lot of phone calls to Time Warner .. no return calls .. SO, keep in mind that Time Warner hires independamt service technicians .. there ya go .. that todays work force or non work force. So, went to verizon .. they said I could not do a self install, a technician will need to come out .. gave me an appointment .. then sent me a self install so i called and asked should i install. Verizon said no, a technician will be ther between 8 - noon .. same appoinment .. well install day came .. and no technician showed up .. i called Verizon and was told I there was never a scheduled appointment ?????? returned the equipment .. So, I think Time Warner & Verizon most likely might be using the same Poorly run company that sends out Technicians .. unsure but something is REALLY OFF ... Bottom line .. over 2 months , no service and a LOT of Hours on the phone and Days blocked for appointments . good thing my time is worth much :) Rabbit ears work GREAT ! read more

what bothers me i moved from another county where my standard internet was 39.99 , when i set up to move my service to my current location i asked for the same standard internet . I get to my new place with my old boxes that i was told would work here and they didn't, my 39.99 internet here is just a promotional amount and it will increase to 59.99. Now i get this letter saying that my 173.00 dollar a month cable/ internet service would be increasing to 222..00 but their extending a special offer that will keep my cost at 200.00 dollars .... and saving me 21.00 bucks ... no my cost went up 25.00 so your saving me anything....i tied calling customer service and got some one who didnt know a cat from a dog from what i could tell and what seemed every other word out of his mouth was I THINK ... I THINK ... I THINK .... got to the point i was hearing KNOW WHAT IM SAYING ... KNOW WHAT IM SAYING ... KNOW WHAT IM SAYING i finally just hung up. I signed up for one price and now im being nickled and dime with these so called promotional offers that i was never told from the out set were promotional read more

I have been a subscriber for 10+ years and have enjoyed excellent viewing and service. If I have a problem, and the tech on the phone can't solve it, they send a tech to my home within 24-36 hours. The techs that come out are polite and thorough. I miss channel 6, but it's not the end of the world! I have never considered switching. read more

Just unbelievably awful. Internet disconnects all the time, chat windows drop off, stay away.

All their so called deals are to attract new customers only. They advertise internet rates failing to mention that. It's pretty frustrating paying over $10 more per month than someone else just signing up for internet. They won't stand behind the internet rates when you call them on it. Oh for the day, Fios comes to my zip code. TWC will be in my rear view mirror. read more

I had my new HD box half a day before it gave up the ghost. The service guys that installed it left me all kinds of printed matter but NOTHING with a phone number for service. Could it be they just don't want us to bother them????? read more

Time Warner is lousy, Horrible customer service. Always goes out. But as far as internet goes, it's the best we have in the Palm Springs Area. For TV I recommend DirecTV. Internet, well, we are stuck with this. God help us! read more

The worst customer service.. The company and the tech whom are to set up your service are rude , inconsiderate and by far the worst .. I would NOT recommend this company to anyone . If you have a choice go with another provider. They Never came out for my appointment , charged my card , and when I called to ask what was going on the lady on the other end , didn't listen to the fact I had to close my business down early to meet the NO SHOW TECH and it was costing me money and time to be there . She said she couldn't reach the tech by phone and I had to reschedule. When I attempted to , she took it upon herself to just schedule a Tuesday when that was not what we discussed . they were rude , they put us on hold for 5 mins then came back with its not her problem , but she will see what she can do . honestly never have I DEALT WITH SUCH A PLACE WHO FEELS IT IS OK TO TREAT PEOPLE LIKE THIS ..... I cancelled the whole set up and would rather pay more for better service than deal with people who treat their customers with such disrespect .. I would recommend against TWC . read more

OMG! The WORST!!!! We had to convert from Verizon to Time Warner Cable to satisfy our renters who wanted wifi and unlimited long distance calling to Canada for the 30 days they were in our condo. The set-up installation was a nightmare! First, the fee quote I was given over the phone was way less (almost $150.00) than the actual monthly service fee, and the quoted time involved for the installation was way less. I was told the installation would only take a few minutes. The technician showed up almost two hours late, and stayed over two hours- and then said he had to come back the next day! Then, I got the bill and almost had a heart attack! Then, when our renters vacated the condo, I called Time Warner Cable to request that the service be dissconnected, and I was on the phone for over an hour! I was transferred to 7 different people before the last person said, "Oh, you can just unplug the cable and return the equipment to the closest Time Warner Cable location, and they will terminate the service!" Why the first person I spoke to couldn't provide that information is infuriating! I am so glad I am a Verizon customer. I will NEVER use Time Warner again! Their customer service is nothing short of appalling! read more