I had requested a wifi extender when I signed up for my internet service through at&t in oct of…read more2024. When the tech came to do the install he said the extender was not necessary. Great I thought, way to save me some money. But I just noticed that they have been charging me this whole time. Now that's 10 dollars a month for 15months so that's 150 bucks. Now I know i should have been more diligent with looking at my bills, but when I brought it to at&ts attention all they did was stop the service, tell me I'm probably gonna get charged for not returning a piece of equipment that I never had and give me a 30 dollar credit on my account. I asked if they could at least guarantee I won't get charged and they said no, but when it happens I could contact them again and they could investigate the matter further. 0 star customer service.

If possible I would rate a minus 5 stars. On 06/12/25 I…read morespoke with Mikala and told her I wished to cancel my internet service, the account was paid through 06/27/25. She advised I call back on or before 06/25/25 to cancel and the account would be closed and I would have a zero balance. I contacted AT&T on 06/20/25 and spoke with Evon, told her I was cancelling my service. She directed me to return the equipment to a UPS store and I would have a balance due through 07/03/25 of approx. $71.00. I explained what I had previously been told and she brushed me off. The equipment was returned on 06/20/25. I received a bill in the amount of $70.10 on 07/15/25. This is the second time I have been lied to and misled by AT&T representatives. What reputable company charges you for service on a closed account?? Do not use AT&T for any of their services.

The kind of Internet that makes you wish you still had NetZero. Spectrum has been horrendous and…read morevery unreliable. Constant outages with no explanation. Very poor infrastructure and untrained technicians. Looking to switch as soon as possible.

Absolute garbage service, and no-show appointments. Paying for 600mb and getting 8mb if working at…read moreall. Numerous service outages and no compensation. Canceling this abomination was entertainment in pure form. Empty promises and offers of "free cellular service" and a near refusal to cancel. I had to hang up on Robert from San Antonio after I started recording the conversation - but I started recording before calling back with Naomi. While she runs the scripted call she even finds a little humor herself in the ridiculousness of the situation and supposedly has canceled my service. Maybe the recording gets posted to YouTube, maybe not. Checkout Starlink!

They are a serious pain. But unless you live in an area where AT&T Uverse is available, what other…read moreoptions do you have? Unless you want to pay more for a la carte cable and internet from different providers for much more money....you have no choice. The sales people are fine. I haven't had real issues with the install contractors, besides being told when setting up my service that there is no installation or activation fee, and then they require that you pay them when they do the installation and activation. I *think* it is credited later to your account....but tell people that, for Chrissakes. Their service is regularly spotty or completely disrupted...most often when the weather is calm and clear and there are no reported outages. WTF, mate?! Our OnDemand stopped working for 3 months....we were just told to keep rebooting our modem. Which didn't work. But....what other choice do you have?

Turned in my equipment 3 weeks prior to deploying out of the country. I try to make a final…read moreadjustment payment on my remaining balance I had up to the point of the day I turned in my equipment and kept getting hassled. They couldn't give me a balance amount until after 2 days I left the country (mind you I've turned in the equipment already and notified them of my disconnect which they were fine with). Now lady on the phone wants me to wait til after I leave the country, send me a bill to an address I don't have, and then pay it off then. I just simply guessed out an amount to pay on since they couldn't do crap for me until after I leave. Oh another thing, the 20min wait on the phone to talk to a representative giving off fake enthusiasm and then being transferred over to another department. But before she transferred me she wanted to know if she provided great customer service... WTF? You provided me with no help whatsoever! The nerve to even ask... I just say "yes" just to keep the process moving. Now I'm being transferred and only to wait another 20mins, then finally speaking to another rep with the same fake enthusiasm is classic too. C'mon now, this is 2011, and times have changed, cut the crap and let's be real here.... Most of your clients aren't dummies and its kind of offensive when you make it sound so obvious.... Seriously, Insight Comm makes up part of the hated parts of Corporate America. All bureaucratic black and white, and little common sense. Cannot believe part of my principals of serving are for these A-holes to continue to do what they are doing now. Ugh..... Only reason I had them is because its the only provider in the area, which is a sad monopoly. Have Insight as your last ditch effort as a service provider. AVOID THEM at all possible cost!!!!!!!!!!!!

A VERY BAD COMPANY. I had a time and money devouring experience with netzero. Especially time…read more Hours on the phone with tech. support because we could not connect to internet with device provided---for $71. Hours and hours wasted. Devices (modems) from other providers (clearwire and comcast) connected our computers so why not this one? Netzero sent another device. That one didn't work either. More hours wasted on more tech. support. I finally asked for a refund and they refused. I asked to be transferred to a supervisor and they refused. They finally agreed to a refund when the Capital One company (issuer of Visa credit card used for payment) called on my behalf. But, instead of a refund I discovered later that they had charged me $150 for their modem, claiming I didn't return it. I had to give them the UPS tracking number to prove I had. Then they agreed to refund the $150 but I had to have Capital One help me again. If I hadn't kept the receipt I would have been out of luck and $150. Another hour---GONE. This is the worst company I have had the misfortune to do business with in years. We'll see if they send the refund for the service we weren't able to use because we couldn't connect to the internet using their device (modem). Stand by for an update. Many thanks to Capital One for their help. Without them the only response I would have gotten from netzero is SORRY and NO.

worst service EVER!!!! for month's (since 11 of 2025) my service has dropped several times a day,…read more29 times in 24 hours, each time I call to get help and have someone come out to fix it, I get some foreigner saying there is an outage in my area and they can't generate a ticket until it is resolved. This is month's of NOT being able to get anyone to help me and yet my bill has gone up! today's date is 3-2-2026.

This place is very complicated to get what I want to pay for, n they do not understand nothing you…read moresay, n have just makes everything complicated n a waste of time, if you have other options, go somewhere else, cuz do not like this place of business!!!