I had requested a wifi extender when I signed up for my internet service through at&t in oct of…read more2024. When the tech came to do the install he said the extender was not necessary. Great I thought, way to save me some money. But I just noticed that they have been charging me this whole time. Now that's 10 dollars a month for 15months so that's 150 bucks. Now I know i should have been more diligent with looking at my bills, but when I brought it to at&ts attention all they did was stop the service, tell me I'm probably gonna get charged for not returning a piece of equipment that I never had and give me a 30 dollar credit on my account. I asked if they could at least guarantee I won't get charged and they said no, but when it happens I could contact them again and they could investigate the matter further. 0 star customer service.

If possible I would rate a minus 5 stars. On 06/12/25 I…read morespoke with Mikala and told her I wished to cancel my internet service, the account was paid through 06/27/25. She advised I call back on or before 06/25/25 to cancel and the account would be closed and I would have a zero balance. I contacted AT&T on 06/20/25 and spoke with Evon, told her I was cancelling my service. She directed me to return the equipment to a UPS store and I would have a balance due through 07/03/25 of approx. $71.00. I explained what I had previously been told and she brushed me off. The equipment was returned on 06/20/25. I received a bill in the amount of $70.10 on 07/15/25. This is the second time I have been lied to and misled by AT&T representatives. What reputable company charges you for service on a closed account?? Do not use AT&T for any of their services.

Terry's technician did a great job installing an OTA antenna on my 2 story house. He was able to…read moreuse existing mounts and cables. I now have 38 channels for free. Good communication before, during and after the job. I could not be happier with this small business's work!

We had Terry's install an antenna yesterday. Kevin did a fantastic job. He explained every option…read morebefore he did anything. He was fast and efficient. We could not be happier with the result. Thanks for a job well done and I will spread the word. Steven Bauer Austin In.

I had been with DirecTV for 7 years and hated having to hassle with them every year to lower my…read morebill to a price I was willing to pay. It was the same thing every year, call them up and tell them that my bill was too high and then they would enact some discounts that would save me about $30 a month but were only good for a year. So the next year I'd have to call them up and do it all over again. Well last November when I called to complain about my bill they refused to lower the rate. I guess that now they're a part of AT&T they are unwilling to negotiate on price. So I decided to try switching to DISH. BIG MISTAKE!!!!! DISH suckers you in with their low initial rate but then once you add in extra packages to get what you want it ends up costing MUCH more. I believe their current introductory package starts off at $39. Sounds pretty good right? But wait, you want local channels? Well that's not included. You have to pay an extra $10 a month for that. Who the hell doesn't want local channels?!?! You want a DVR? That's extra also. You have 2 TV's? Yep there's an extra charge for that too. So my monthly bill ended up being $70 a month. That's quite a jump from $39 but still better than I was getting with DirecTV so I decided to go for it. The phone operator told me about the 2 year contract and I told him, "Hey wait a minute. I'm not signing up for 2 years when I haven't even tried your service out yet." I forget what he told me exactly but he definitely gave me the impression that I could cancel if I didn't like the service. When the DISH installer came out to set up my equipment I also asked him about a trial period and he told me I had 30 days to cancel. So everything was going OK until the day of the Super Bowl. We missed the end of the game so I tried to find highlights on ESPN only to find out the package I had did not include ESPN!!!! I called up DISH and was told, "If you want sports channels, that's an extra $10 a month." Gimme a break. What a scam! So now I'd have to pay $80 a month for pretty much basic cable. No pay channels like HBO. I just wanted the standard stuff like Food Network, HGTV, ESPN. So the next higher package was $84 a month and included ESPN but took away DIY and Cooking Channel!!!!! How frickin lame!!! So now I wasn't saving money over DirecTV anymore and decided to cancel the service. I had DISH send out the installer to remove their DISH and take their boxes back. To top it all off now they're trying to charge me a $500 early termination fee even though 2 people at their company told me their was a trial period!! I have filed a complaint with the Denver Better Business Buereau and I will be taking DISH to small claims court if they refuse the waive the fee. Stay far away from this company people. Their channel packages are completely predatory and set up so that the only way you can get the channels you want is to pay for the expensive plans.

More shopping channels than anything else on basic. Upgraded to sports package and still not…read moregetting the games we want to watch. Had a technician scheduled today for 12-5 pm. Received an email that he/she wouldn't arrive until 8:30-9:15 PM. Who does that?!? He wouldn't even be able to see what needed done outside. Called Dish several times AND used the app chat. No one can give me an explanation. I asked for a bill credit since the tech never showed by 5 pm. Of course I was denied.

They are a serious pain. But unless you live in an area where AT&T Uverse is available, what other…read moreoptions do you have? Unless you want to pay more for a la carte cable and internet from different providers for much more money....you have no choice. The sales people are fine. I haven't had real issues with the install contractors, besides being told when setting up my service that there is no installation or activation fee, and then they require that you pay them when they do the installation and activation. I *think* it is credited later to your account....but tell people that, for Chrissakes. Their service is regularly spotty or completely disrupted...most often when the weather is calm and clear and there are no reported outages. WTF, mate?! Our OnDemand stopped working for 3 months....we were just told to keep rebooting our modem. Which didn't work. But....what other choice do you have?

Turned in my equipment 3 weeks prior to deploying out of the country. I try to make a final…read moreadjustment payment on my remaining balance I had up to the point of the day I turned in my equipment and kept getting hassled. They couldn't give me a balance amount until after 2 days I left the country (mind you I've turned in the equipment already and notified them of my disconnect which they were fine with). Now lady on the phone wants me to wait til after I leave the country, send me a bill to an address I don't have, and then pay it off then. I just simply guessed out an amount to pay on since they couldn't do crap for me until after I leave. Oh another thing, the 20min wait on the phone to talk to a representative giving off fake enthusiasm and then being transferred over to another department. But before she transferred me she wanted to know if she provided great customer service... WTF? You provided me with no help whatsoever! The nerve to even ask... I just say "yes" just to keep the process moving. Now I'm being transferred and only to wait another 20mins, then finally speaking to another rep with the same fake enthusiasm is classic too. C'mon now, this is 2011, and times have changed, cut the crap and let's be real here.... Most of your clients aren't dummies and its kind of offensive when you make it sound so obvious.... Seriously, Insight Comm makes up part of the hated parts of Corporate America. All bureaucratic black and white, and little common sense. Cannot believe part of my principals of serving are for these A-holes to continue to do what they are doing now. Ugh..... Only reason I had them is because its the only provider in the area, which is a sad monopoly. Have Insight as your last ditch effort as a service provider. AVOID THEM at all possible cost!!!!!!!!!!!!

One star because that's what you have to give…read more One star because we were in and out in 20 minutes. One star because we did what we came there to do. TWC/Spectrum is a necessary annoyance. Maybe if we had other viable options for cable and internet, it would force them to provide a better product and better service. We stopped in to return a modem/router, as I was canceling my service. I had received a bill charging me for unreturned equipment. They give you no time to actually make the return before charging you the $70 for it! Our last month on my account, we alback in their handsso had so many problems that they promised us a $20 rebate on our next bill. My final bill on my account should have been a $20 check from them to me. Not being charged $70. We think we have it figured out now. The equipment is back in their hands and I should receive a check for $17 (because when they tell you what kind of rebate they can offer you for constantly disrupting your service, they don't *actually* mean to refund you that FULL amount...) But anyway....I can't change the way the cable and internet game is played. This location gets three stars because my wait was short and what we needed done was accomplished.

The kind of Internet that makes you wish you still had NetZero. Spectrum has been horrendous and…read morevery unreliable. Constant outages with no explanation. Very poor infrastructure and untrained technicians. Looking to switch as soon as possible.

Thank you to Media House for installing my TV in such a short notice. Truly a professional…read morebusiness. We were met with friendly care and professional work. I would recommend this business to hang you Tv's and more!! Thank you

From the owner: Trusted Home & Business Technology Services Since 2007…read more Need a TV mounted with no wires showing, better Wi-Fi coverage, or help setting up a home theater or security camera system? Media House Telecommunications has been helping homeowners and businesses in the Louisville and Kentuckiana area since 2007. With years of hands-on experience, we provide reliable technology installation and troubleshooting, making sure your systems work the way they should—clean, organized, and easy to use. Our services include: • TV Mounting & Wire Concealment • Home Theater Installation • Wi-Fi & Networking Solutions • Data & Voice Cabling • Security Camera Systems (NVR / DVR) • Whole-Home Audio Systems • Phone Systems & Telecommunications • Internet & Phone Service Setup • Technology Troubleshooting At Media House Telecommunications, we believe in doing honest work and treating customers like neighbors. Whether it’s a small job or a full installation, we focus on quality workmanship and making the process simple and stress-free. If you’re in the Louisville or Kentuckiana area and need help with home or business technology, we’d be happy to help. 502-930-6172 Office 502-965-6723 Cell Website : www.mediahousetelecommunications.com

worst service EVER!!!! for month's (since 11 of 2025) my service has dropped several times a day,…read more29 times in 24 hours, each time I call to get help and have someone come out to fix it, I get some foreigner saying there is an outage in my area and they can't generate a ticket until it is resolved. This is month's of NOT being able to get anyone to help me and yet my bill has gone up! today's date is 3-2-2026.

Was told they would be by 11/19/2025 to hook up and then said they came by and no one was home but…read morewas sitting right inside the house waiting never left the house, no one came and they said they would have to reschedule for another day.

Pro: affordable Con: unlimited data speed slow and once it…read moregets throttled it's useless and so slow that your phone GPS navigation is so slow your car travels faster than the map can keep up

I went and a new phone today and upgrade and Miss Dynasty help me pick out a new phone she was very…read moreinformative very nice and polite and she helped me with the new features on my new phone she did a wonderful job and I left the store with ease thanks again miss Dynasty