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    Iron Mountain - Louisville

    Iron Mountain - Louisville

    (2 reviews)

    This company is egregiously negligent. I have managed multiple companies, so it didn't take long…read morefor me to note something was off. The pricing was way too high for the amount of storage / shredding services they were contracted for (the contract was actually made with a company they ended up buying). When I had to request files, it took me a week to reach a human being, then it would take 4 - 7 days for arrival and they would arrive in dilapidated boxes, so I immediately began searching for other companies to meet our growing needs. it didn't take long to find multiple options that were far superior in customer service and pricing. I found our contract would be expiring soon so I started the 3-month long process of ending our account. very step was filled with form emails asking the same questions multiple times then claiming they never received a response (fortunately I was able to take the time to accumulate all of their emails and my responses, so they were no longer able to deny their incompetence) and claims that they "attempted to call" which was proven untrue multiple times. Finally, we received the "closing statement" charging our company over $1,700 just to have them gather the files on our inventory list and prepare them for pickup. We found it worth the price to end all services with Iron Mountain and paid the price (then had to provide proof of payment to a single employee 3 separate times). 3 weeks after our account ended, they gave us a date to pick up our files, which we did but found 21 boxes missing. The following day they emailed me to ask if we had picked up our files (no communication between departments) and I let them know about the missing files. They then claimed to have delivered them (shockingly this was not true), delivered a few a week later and a month after delivered a few more. They stated they had started an investigation for our "misplaced" files and now, 5 months after my first attempts to close our account, I have received notice that 2 boxes cannot be found but if they find them later, they will get them to us! I encourage you to look elsewhere for file storage, shredding, digitizing... They will damage and lose your files and endanger your professional reputation without a thought or the slightest inclination that their negligence should not come at a financial and social cost to your company. Real rating negative 3 stars.

    Iron Mountain's services are pretty much on par for what one would expect from this kind of…read morecompany. I've never had any issues with their services. However, their phone tree is absolute garbage. The menu options keep sending me around in circles that take you back and forth between menu options you had just heard a minute ago. Absolute garbage. After slamming the number 0 in frustration until it took me to the operator, it just played hold music and read obnoxious hold messages to me for 15 minutes before I got tired of waiting. I really wish I could get a hold of this company to request some more of their shredding services, but the phones simply will not work.

    Sam's Computer Solutions - Business location

    Sam's Computer Solutions

    (2 reviews)

    My power button on a prebuilt PC broke after 7 or so years of use, took my PC apart and realized…read morereplacing it was beyond my capabilities since the prebuilt used different components than what I was familiar with. I have heard horror stories about 2-4 month wait times for places like from Micro Center so I did a few google searches to find a computer repair shop. I found Sam's Computer Solutions and noticed it had over 100+ 5 Star Google reviews so I gave the shop a call and described my issue. He had flexible and fast availability and I was able to schedule an appointment to drop off my PC within two hours of making the call (the Thursday before Memorial Day weekend). The gentleman who greeted me was friendly, reassuring, and professional. He clearly outlined what options I had, what the price points for each option was, if and how each option would or would not change functionality, and asked which option I'd prefer! He made sure I was comfortable with the pricing before moving forward. It sounded good so I left my PC and he assumed me it was in good hands. I got a text the following Monday morning (A holiday no less) saying my PC was ready to be picked up. The repair cost was exactly the lowest price he had quoted. I made an appointment to pick it up later that afternoon. Upon arrival he described everything he did to fix it (installation of new component, where he wound the additional length of wire if I wish to change the placement of the part, and let me know he dusted everything which I appreciate). I just got home and plugged in my PC and the hardware he installed worked perfectly! I am extremely satisfied with how Sam's Computer Solutions handled me every step of the way from initial phone call to pickup. I can confidently say if you are like me and are not the most tech savvy person, need a computer repair and wish to support a local business I cannot recommend you make use of this service enough! :)

    I took in an old PC that was on its last leg. It had lots of old photos and files that are…read moresentimental to me and I had gotten locked out of. Sam saved the day and the memories. Sam is very knowledgeable and professional. He is focused on solving the problem not running up the bill. He works out of his home so phoning before showing up is necessary for both parties. If you want to support a local business that provides excellent service at reasonable prices, Call Sam.

    BluegrassNet - isps - Updated May 2026

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