Absolute garbage service, and no-show appointments. Paying for 600mb and getting 8mb if working at all. Numerous service outages and no compensation. Canceling this abomination was entertainment in pure form. Empty promises and offers of "free cellular service" and a near refusal to cancel. I had to hang up on Robert from San Antonio after I started recording the conversation - but I started recording before calling back with Naomi. While she runs the scripted call she even finds a little humor herself in the ridiculousness of the situation and supposedly has canceled my service. Maybe the recording gets posted to YouTube, maybe not. Checkout Starlink! read more

The kind of Internet that makes you wish you still had NetZero. Spectrum has been horrendous and very unreliable. Constant outages with no explanation. Very poor infrastructure and untrained technicians. Looking to switch as soon as possible. read more

What a joke of employees came there to drop off my equipment. They said I had to wait an hour and a half just to drop off equipment. Looks like they're not getting anything. read more

Negative stars should be a thing. we were with ATT forever but the promise of radically cheaper service was enticing since I'm retiring soon. Every step was a joke. Incorrect information given by everyone we spoke to. Installation took multiple visits, eventually we had service but 1 gig was more like 300 mb on a good day. Switched phones as well, horrible horrible horrible service. Slow, often low or no signal. It's so bad we are giving back the $1000 gift card and switching back to ATT. I literally wouldn't take it if it was free. read more

Shipped modem and router up and going in moments. Auto pay easy and gig internet. Ordered service online and didn't have to talk to a single person read more

Spectrum store managers are just as rude as in store customer service staff. Spent 2 hours on the phone to cancel cable. Never went through...as if I had never called! Went to store ...another 2 hours wasted. Got it cancelled there. Received an email later that showed a NEW PHONE NUMBER because it was not ported. Another 2 hours on phone to beg for old number back. Had it with ridiculous pricing, horrible service. I would not use Spectrum now if they offered it free. read more

First off, I'd like to say I love the price and mobile service. What I DO NOT LIKE is them stealing My Samsung S22 and charging me full price for a Samsung A14, which was what the trade should have paid for. The service was fine but I would recommend going to the east end location and getting EVERYTHING IN WRITING. TAKE PICS AND DON'T SIGN ANYTHING UNTIL YOU'VE GOTTEN DOCUMENTATION OF YOUR TRADE. WATCH YOUR BILL BECAUSE YOU'VE GOT 60 DAYS TO DISPUTE ANYTHING. If you can, I'd get someone to go with you and film the whole transaction on their phone. Due to rank incompetence or just outright sleaziness, I got screwed out of an S22 completely. Thankfully their mobile service is cheap and good but I'm still gonna look around once I've paid the "downgrade" A14 off. THEY WILL ROB YOU IF YOU DON'T PAY ATTENTION. I really wish I'd looked closer at this. GET EVERYTHING IN WRITING OR DON'T COMMIT. Better yet, shop around. I'm doing that now. read more

If I could give it a zero I would. I recently moved to Louisville and signed up for Spectrum. Service was affordable, under $60 for 600mbps. The first two weeks service was great then it started dropping. Up to 10 times a day. Tech came out, did line work and replaced modem. Worked great for 2 months then started dropping 10+ times a day. Tech came out, replaced modem, said all was good. 4 hours later, service dropping every 15 minutes. I work from home so it was impacting my livelihood and the only answer they gave me was a lame apology and to keep replacing the modem and telling me that my neighbors were fine. I went door to door, none of my neighbors have Spectrum and all said they never would. I'm paying more now with ATT but at least it is reliable. Worst service I've had since internet became a thing. read more

I've been a Spectrum client for a decade + prior to June 15 of 2024. The service techs have always been professional. I know this because we had them out to our house many, many times. Especially in the past 18 months. We ran new lines we got new equipment we had the signal to our equipment rebooted dozens of times, a near weekly necessity. Now for the fun stuff. I called to cancel , as we switched to Att (it's great btw), and clearly they have a customer retention policy to not take no for an answer AND simultaneously upsell you on services. When I insisted that I'm only canceling my service the retention lady gets an attitude to the point that I hang up on her. I will burn my house to the ground before I have Spectrum again. Sincerely Chris Ross read more

bro this damn store sucks I walk in there's 3 people working only one person working I just watched a customer sit here for 40 minutes for a Ethernet cord like what yall doing finger poppin each others ass, unacceptable They need to hire more help or go back to the drawing bored read more

If you can find a better service for internet and phone, go with it. I ordered spectrum internet for 4 offices in the same building. I had to get 2 accounts, 2 fees, etc. because THEY CAN'T provide service to 1 company on 2 floors. Then when I added phone service I was charged an installation fee for someone to come verify (by asking me) that I inserted the phone cord into the correct outlet on the back of the black box where there is a picture of a phone! Geez. I wouldn't be so insulted if they hadn't just mailed me the equipment for my home and told ME to hook it up. No one ever came to my house to verify I did it correctly. Get internet service it works; get phone service it works. If not, then call for walk thru or a for fee site visit! The 2 stars are for the customer service rep in customer retention who was able to bundle my phone and internet like I was originally promised, but not done! read more

I would not recommend getting Spectrum internet if you live in the Louisville area. There are constant outages and they do maintenance during business hours that can last all day. Very inconvenient if you work from home. Their technical support is not empathetic or helpful either. read more

Horrible company with poor customer service. They are snarky and unhelpful and cannot help you with any issues whatsoever read more

I orders a Google 8 Pro and it was supposed used to be shipped from the warehouse. The phone was on special for $11.97 mo.. I never received it although Fed Ex said they tried to deliver it. They either tried at the wrong house our didn't want to drive up my looking steep driveway. The order was cancelled. When I tried to reorder, they wanted to charge me $27.97 a month. Could not get customer service to correct their mistake. Searching for s new provider. They obviously weren't interested in keeping a long term customer read more

Mobile and Wifi issues. Sent me the wrong phone, charged me to get a new number after I tried porting my old number that didn't work. Then made me pay for the phone outright because of their mistakes. I was told I was eligible for a free line then 2 months later was charged for it. Refused to refund my money. Canceled my Wi-Fi and they want to charge me a whole month for 3 days of use and won't prorate my bill. If I could I would rate them as a negative. read more

I've been a regular Spectrum customer for as long as Spectrum has monopolized our cable services in Louisville. Always paid my bill and never cancelled.. so they give us a 40% discount on their wildly overpriced bundled internet TV and phone. Recently I added fiber internet from a local company without changing or cancelling ANY Spectrum services and before the fiber was even installed, they retracted their 40% discount. If this is how they treat customers that have paid thousands of dollars per year for their poor service and slow speeds and regular outages, we are done. This increase in price (for perceived disloyalty?) is just the incentive I needed to drop everything entirely. The savings we will have by cutting the cord are even greater and will save more money than their fake discount for the bundling which we STILL have.. but change can be good. And in addition to a review, if you are in a similar situation, the Securities and Exchange Commission as well as the Federal Communications Commission need to hear about how they do business so take a little extra time and file a report so they will have to fight to keep THEIR privileges from government broadband subsidy programs. Shop around.. you might be surprised at the money you'll save by removing Speculum from your business. read more

I'd give a 0 if I could. The reps who help answer questions about your bill were polite and nice, but the guys who set up your service and can change your plan are thieves! I was lied to many times about the final cost of our plan, and it ended up being anywhere from double to 4 times the price I was told. Services were added to our plan that we didn't ask for, and when we tried changing it to make it cheaper, our new customer promotion was taken away without us being told, so it still ended up being expensive! AT&T is literally half the price for the same internet speed. What a crooked company. read more

In general I'm happy with Spectrum, but today they were understaffed and customers were getting angry. It took so long I left because someone said mornings were better. I went about 1:30pm. One lady said she'd driven to all the Spectrum stores around town and they weren't any better. They should have at least apologized. They had no store manager. read more

This is all based on my opinion. Overpriced compared to competitors and faster Internet cheaper elsewhere. Most ghetto customer service company I have ever dealt with. read more

Horrible customer service. Always trying to upsell and unnecessary hoops to cancel service. Back to AT&T I go.

Horrible wait times, horrible customer , outrageously high prices. Make you jump through unnecessary hoops to cancel service. Terrible company - would highly recommend any other cable service read more

Worst internet I've ever used. Consistently down and for large periods of time. In an area with weak cell service, so we are heavily reliant on our internet. My kids are devastated that bluey just got stopped. Now I have to deal with them and a nagging wife. Thanks for the failing marriage spectrum. read more

Have an outage at least once a day and I pay for premium service. The FCC should fine these people. Absolutely ridiculous to pay $80 per month to get a message that congestion is causing me not to get the service I pay for. read more

Absolutely a terrible company. Cost way too much for just okay internet. Outages happen frequently

I wish I could rate 0. it is so sad we really are stuck with only spectrum internet. my modem quit working so I set an appointment to get a new one. i rearranged day to go only to show up and not 1 modem in the store. come back tomorrow they told me. just horrible customer service. if they know people are in need of items they should have them in stock! end of story. read more

Definitely a ZERO star. Internet service is shotty at best, customer service is horrible and they give you lame excuses. I went to another provider and cancelled my service, they charged me for the entire next month and said there was nothing they could do, no refunds. THIS SHOULD BE ILLEGAL. read more

Worst customer service on the planet. My tablet was stolen and never received it. After giving me the run around for 5 months now I'm responsible for paying for something that was stolen from me. I wish I could give you 0 stars, unprofessional as can be and I'd rather live in a cave than pay for this shit service. read more

Spectrum is the worst. I was given a free cell phone line. Then they automatically charged 29.99 without my permission. When I called them, they said they already sent me the email. The Spectrum customer service is not to help you, but to abuse you. PS. Don't take anything free from them. it is a bait. read more

I switched to ATT fiber because of promotion. It was shower than Spectrum. I ended up going back to spectrum.

At & t just came to our neighborhood and we were thrilled to switch. Spectrum held us hostage for 25 years. They did great things for new customers but NEVER one time did they ever give us a break. We call to cancel 2 days into our billing cycle and it is their policy to bill you for the entire month. No prorating ! Terrible company to work with. So happy would could leave. read more

I would give negative stars if I could. So on Friday we had a little 2 hour wind gust. Internet went out about 10pm Friday night. And here it is 530am Sunday morning and these ass clowns still hasn't got it fixed. But their representatives say that their engineers are still working on it. I call bullshit. I say no one is working on it. No way can it be out that long when when lg&e have all of their customers back on. This dumpster fire company are nothing but liars. I can see if this was some natural disaster and it take this long. But give me a fucking break, a little 2 hour wing l wind gust and nothing for almost 2 days. You can bet your ass that I'll be going with another carrier come Monday morning. read more

One star because that's what you have to give. One star because we were in and out in 20 minutes. One star because we did what we came there to do. TWC/Spectrum is a necessary annoyance. Maybe if we had other viable options for cable and internet, it would force them to provide a better product and better service. We stopped in to return a modem/router, as I was canceling my service. I had received a bill charging me for unreturned equipment. They give you no time to actually make the return before charging you the $70 for it! Our last month on my account, we alback in their handsso had so many problems that they promised us a $20 rebate on our next bill. My final bill on my account should have been a $20 check from them to me. Not being charged $70. We think we have it figured out now. The equipment is back in their hands and I should receive a check for $17 (because when they tell you what kind of rebate they can offer you for constantly disrupting your service, they don't *actually* mean to refund you that FULL amount...) But anyway....I can't change the way the cable and internet game is played. This location gets three stars because my wait was short and what we needed done was accomplished. read more

Shocking accounts and services departments. After chasing them for months for their billing mistake, they agreed (for the 4th time by 4 different people (on the phone and instore) that they owe me $35 that they charged in error (It's not the amount, its the principle)... then they refunded me ... $0.02. I called again and they agreed they made another mistake... a month after that, still no refund. read more

Do NOT use this business. If I could give it a zero, I would. Our son was relocating because of a new job. He was working for UofL. We live in Colorado. We flew to Louisville to help him move. He left ahead of us in the UHAUL with his things. My husband and I had to fly out the next morning early. All that we needed to do was return the router that afternoon. Our son had called and set up for the internet to be disconnected the next morning. But the lady said she couldn't take the equipment back until the service had been disconnected. BUT didn't tell me this until she'd wasted 30 minutes of my time, asked to see my driver's license, and had me call my son, who she then told, she couldn't take it back because of a new policy!!!? What?? What a load of BS. We were trying to return their freaking equipment. Ridiculous. read more

What a bunch of crooks. For basic internet and basic cable spectrum raises my bill up to 167 dollars a month from 127 a month. I cancel my service with them and they call me back three days later trying to sell me faster internet then I had for 30 dollars a month for two years. read more

Technically service ok but billing department sucks. About every 2 or 3 mouths they over bill me or bill me twice. This has happened multiple times. I don't know if the billing dept is stupid or if company is being dishonest. read more

((( I DO NOT RECOMMEND SPECTRUM ))) I've had Spectrum for years and overall their service is mediocre at best. I've always had issues with spectrum dealing with their outages and as they call it updates and such and intermittent internet connection but the last 3 months has been worse then ever! 3 months ago I started having issues with spectrum internet kicking of and would stop working few times a day 2 - 5 and it would come back on 1 - 20 min later. and as the days passed the issues became more frequent and my internet would stop working and it would kick me offline several times a day and now it's at a point where it will kick out in access of 50 times per day or more that I know of while awake and im sure it keeps kicking of while sleeping as well. It's really annoying paying for service that you don't get and dealing with a company that's not reliable. I've called spectrum and they told me that they could see that my internet would kick out so many times and I was told that I needed to go to a spectrum store and replace my router and it was my router that was causing the issues, so I got in my car drove an hour to go to a spectrum store to replace the router as advised. Came back home hooked everything up and guess what? No internet at all. So called spectrum again stayed on the phone with them for an hour so they can trouble shoot it again and in the end I was told that my issue seems to be my modem perhaps or something else so they had me go to the spectrum store for no reason wasted my time and gas driving up there. Now instead of going to work tomorrow morning I have to stay home and loose more money thanks to spectrum so that a technician can come here and hopefully fix the issue. I really feel like i wasted money I paid to spectrum for last 3 months because I did not receive the service that I paid for! imagine watching a 2 hour movie and the internet would kick out 20 or 30 times while trying to watch the movie. so a 2 hour movie takes 4 hours to watch. I'm not happy with spectrum and because of spectrum I've lost time and money and I DEFINITELY WOULD NOT RECOMMEND SPECTRUM! read more

All I can say is if you are thinking of switching your phones to them and are a business, Don't. We are on our 3rd outage in 2 months with them and our business depends on our phones. No one cares. Again this morning I was told all the techs are in a mandatory meeting so I just have to wait. Seems like every time I need them to come out here we hear the same thing. Very Sad read more

Screw ya at every opportunity! Retired friend of mine needed to keep tv on, couldn't afford so I said I'd pay it... They advertise tv $44.95/month, so couldn't be too much, tv only, no internet, retired friend what else does he do without tv. My first misjudgement, bill was $107, for 2 TV'S, basic, no dvr. Geeze. Told my friend if still low on money give me next month My second misjud read more

Internet went out, said they couldn't get anyone out to fix it until 3 days later. Avoid if you work from home