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AT&T Internet

1.0 (5 reviews)
Closed • 8:00 am - 10:00 pm

Services - AT&T Internet

Internet service providers

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Insight

Insight

1.5
(10 reviews)

They are a serious pain. But unless you live in an area where AT&T Uverse is available, what other…read moreoptions do you have? Unless you want to pay more for a la carte cable and internet from different providers for much more money....you have no choice. The sales people are fine. I haven't had real issues with the install contractors, besides being told when setting up my service that there is no installation or activation fee, and then they require that you pay them when they do the installation and activation. I *think* it is credited later to your account....but tell people that, for Chrissakes. Their service is regularly spotty or completely disrupted...most often when the weather is calm and clear and there are no reported outages. WTF, mate?! Our OnDemand stopped working for 3 months....we were just told to keep rebooting our modem. Which didn't work. But....what other choice do you have?

Turned in my equipment 3 weeks prior to deploying out of the country. I try to make a final…read moreadjustment payment on my remaining balance I had up to the point of the day I turned in my equipment and kept getting hassled. They couldn't give me a balance amount until after 2 days I left the country (mind you I've turned in the equipment already and notified them of my disconnect which they were fine with). Now lady on the phone wants me to wait til after I leave the country, send me a bill to an address I don't have, and then pay it off then. I just simply guessed out an amount to pay on since they couldn't do crap for me until after I leave. Oh another thing, the 20min wait on the phone to talk to a representative giving off fake enthusiasm and then being transferred over to another department. But before she transferred me she wanted to know if she provided great customer service... WTF? You provided me with no help whatsoever! The nerve to even ask... I just say "yes" just to keep the process moving. Now I'm being transferred and only to wait another 20mins, then finally speaking to another rep with the same fake enthusiasm is classic too. C'mon now, this is 2011, and times have changed, cut the crap and let's be real here.... Most of your clients aren't dummies and its kind of offensive when you make it sound so obvious.... Seriously, Insight Comm makes up part of the hated parts of Corporate America. All bureaucratic black and white, and little common sense. Cannot believe part of my principals of serving are for these A-holes to continue to do what they are doing now. Ugh..... Only reason I had them is because its the only provider in the area, which is a sad monopoly. Have Insight as your last ditch effort as a service provider. AVOID THEM at all possible cost!!!!!!!!!!!!

AT&T Internet - isps - Updated July 2026

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