I took 3 items in and I noticed the receipt didn't have a price. After asking the price I decided not to have the service. The clerk retrieved my items and just rudely threw them on the counter and walked away. I can assure you that myself and my uniform neighbors will not use this establishment again. read more

All I asked was for a military press and they couldn't even do that. Still charged me for something that was never done. I will never use this cleaners again. All locations are horrible with horrible customer service. How hard can it be to iron a shirt. Straight up scamming people, a disgusting business. This business should be ashamed of itself read more

Used to go there spent good money for awhile there they messed up some of my wife's jackets the nice guy there big guy he is nice said the owner would call me never did so I go to the cleaners by Albertsons on K they are very good read more

Been coming here off and on for a couple of years. Recently brought in a pair of dress slacks, a dress shirt and a child's dress for cleaning and pressing. I was shell shocked when I went to pick these items that that the cost to clean 3 items was $33. That's $11 an item. While I don't use them often , I think the cost is outrageous. Unfortunately, I'll have to find a more reasonably priced places to get my clothes cleaned. read more

"Timeless cleaners" more like "Careless cleaners" "I don't know where your stuff is cleaners". So I sent my dress to this location for some alterations and I was told my dress would be ready for pick up March 26th which was perfect because I needed my dress before that weekend I dropped it off a week before so with that being said I waited for pick up no call on the 26th I called the location and asked on the 26th I was told "we have the dress ready we don't have the suit ready but tomorrow by noon we'll have it" so around noon on the 27th and low and behold they do not have my dress at all it's still being altered so I told them I needed my dress by end of day because I had to leave early for my event I had to be a bridesmaid on Saturday so I was told around 5:45pm on Thursday the dress would be there Friday morning 7am SHARP so on Friday around 7:26am I sent my husband over there to grab the dress and he gets there and was told "we don't have the dress I don't know when we'll have it" I was very pissed and I asked for the refund I was "granted" a refund (I have yet to receive) mind you I need the dress because I am leaving for l.a at 9:45 am. So I kept calling and calling I also called the second location and both locations had no answer for when the tailor does the drop offs they had no idea just a vague "it varies" so I started to complain and say well if I don't get my dress today and I'm a bridesmaid in a wedding will I be compensated and able to get a new dress and ofc I wasn't given an answer on that just vague yet again but you guys are apart of the problem I need you to figure out a solution because you are doing a good job to put me in a bad situation I'm stressed out and my bride is stressing because I'm going to be the only one looking insane and I asked for the manager over 12 times and finally I get a call from the manager at 12:18pm saying she's sorry for the inconvenience but the dress will be there between 4-5:30 pm I said I was supposed to have it Wednesday after 4pm and then Thursday end of day and now you're telling me I'll get it end of day today and so I said what happens if it's not there because I will need a dress and we'll have to hope I can actually find somet hing on short notice I don't have money to replace a dress that's just the truth so could I be helped in that manner to get another dress and she said "no need your dress will be here" so I said "are you sure because I've been told this this is the third day in a row so I am not confident with that as an answer" I also asked for the address of the tailor they weren't sure of the location I told the associates I'll go pick it up myself to alleviate my stress like all options were exhausted I was in limbo all day I kept calling for updates I was feeling overwhelmed and anxiety because there was no actual answers just a bunch of scrambling and it was very unprofessional unorganized and I was not satisfied with the communication at all. I will say I was so livid that I couldn't relax until the dress was in my family's hands. This is a horrible experience 0/10 I would not recommend this place if you are looking for alterations I would not recommend the customer service 0/10 because it seems like no one knows anything about the operations they only know intake. REFUND WAS GRANTED. read more

Staff is very friendly and took care of my son's uniform needs quickly. They understood that we needed them sooner than their normal turnaround and worked with us to ensure that they made good pins/marks for the needed alterations. Prices are very fair for the great service with a smile. McKenzie was very helpful and went beyond our expectations. read more

They lostnour stuff for like a week before we told then we needed it. then they said they couldnt find it . 10 days later they magically found it after the event was gone . F them, never go there if you want to be happy, if you go here you will regret it. read more

Thank you so much for altering my costume! It came out exactly as I hoped it would! The job was completed on the day they said it would and was fairly priced. Service was excellent too. I will definitely come back when I need another alteration. read more

Very expensive and the service is not great. They don't tell you the cost until it's ready for pick up. Took two days to press 5 items when I picked up the items, let's just say I was less than happy with the finished product. I will never use this cleaners again. read more

Would give 0 stars if I could. I brought some bedding in to be cleaned, pre paid for the cleaning, and waited for weeks with no call to pick up my items. I just came in to see if it was done and they had they lost one of my down comforters. I have called and left many messages for the manager and they won't call me back, refund me for the cleaning, or reimburse me for the item they lost. I saw someone else in the reviews with my same exact situation which makes me think this is a common problem here. I've used timeless cleaners before for alterations and it was great but I wouldn't recommend them for cleaning. Absolutely unprofessional read more

I needed a pair of simple exercise pants shortened by one inch and took them to this shop. The price quoted was $25. After I left I thought about the effort required for the job and found the price unreasonable. I called two other cleaners/alteration businesses who both quoted me $15 . I discussed this fact with Timeless who had no comment and insisted on $25. I picked up my shortened pants and paid the $25. I realize by using this business I overpaid by 66%. It is not likely to happen again. read more

I took my clothes to the Timeless Cleaners in Lancaster Ca on 10th St west. That place is a RIPOFF!!!! They charged me $186 dollars for 9 items of clothes. They put my debit card on automatic payment without my permission and that's how I found out how much my bill was. What truly upset me is how Timeless Cleaners do not show you how much you are being charged per item like most cleaners do!!! Had they done that, I would have NEVER left my clothes with them!! I will NEVER take my clothes back to Timeless Cleaners in Lancaster on 10th St West AGAIN!!!!! read more

Great customer service! The young lady (really long beautiful nails, can't remember her name) was wonderful! Glad I found this place via Yelp! They now have a forever customer read more

I needed to find a dry cleaner specializing in wedding dress and storage preparation. I found them to b be quite professional. It poured with rain and the bottom of my dress was filthy. read more

Timeless Cleaners - Wedding Dress - Dry Cleaning Near Me - Lancaster, California

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My suite was altered, cleaned and pressed. Timeless cleaners had the job done and ready on time. I'd return when the need arises. read more

The entire staff here has been nothing but friendly and honest. I recommend anyone to come visit.

You should train your employees to better answer questions from customers and to not have attitude with paying customers. Leslie needs an attitude adjustment and she needs more training to be able to better answer questions from customers. She refuse to even look into the system to see an actual price and she had a snooty attitude, the entire time I will never be returning to timeless cleaners again any of the locations because of her attitude. read more

Fantastic service! People are always friendly. And exceptional at customer service. I have used their alteration services many times. Always spot on! read more

Timeless Cleaners - Dry Cleaning Near Me - Lancaster, California

Timeless cleaners is the best at Alterations! They are very Tech savvy, Very friendly, and have the best quality I've experienced. read more

Timeless Cleaners - Crisp starch! - Dry Cleaning Near Me - Lancaster, California

First time customer today. Cierra was delightful this afternoon, I really appreciated her assistance. Dropped off my suit jacket and pants for their initial cleaning. I anticipate doing business with them in the future! read more

Awesome customer service! I took a dress for a wedding there to be altered. Cierra was so helpful and informative! She made my experience, seamless! The alterations were done perfectly and were finished even before the date promised. Another young man there was also very kind and helpful. It will now be our go-to for alterations!! read more

Took my dress to have alterations and cleaning. After measuring, I asked for the cost. Was told the seamstress was off-site. I specifically asked that I receive a call to give me the cost before any work was done on the dress. I never received that call. When I called a few days later, I was told that the cost was over $100! I asked why I never received a call, and the lady said they had forgotten. I explained that I would not have approved the alterations because I was only shorting the length and the width of the dress. I mailed a certified demand letter to the owner, stating the situation. I got a call from the cleaners to come pick up the dress at a lower price. I tried on the dress, and no alterations were done on the dress! The assistant manager did not charge me, and I left with my dress! read more

Went in as a walk in, just needed my measurements taken for my brides maid dress to order online. Cienna was there to help me, she was super sweet and helpful! She totally helped me out, as I have a short time until my sisters wedding to get this dress ordered. Thank you Cienna for your help, I will certainly be back for their services when one of us brides maids will inevitably need alterations! read more

They do a good job but overly priced. It seems as if the prices are not consistent. I've taken the same silk blouses and silk dresses a few times and I've been charged from $7 to $25 bucks for each item. I don't know what I'll be charged every time I go in. I might not be returning. I'll probably go to the dry cleaners across the street. read more

Timeless Cleaners - One of my silk blouses - Dry Cleaning Near Me - Lancaster, California

They did an excellent job on my coat. I will be returning. Thank you. Friendly and wonderful customer service.

I came into timeless cleaners to get an alteration done for my daughters costume. Justin was friendly and very helpful as well as knowledgeable and was able to do exactly what I wanted altered. He explained to me exactly what techniques he was going to use. He said he would have it ready within two days but was able to complete it way sooner than that. Prices are great. Speed was amazing. I would definitely come here again for all my alteration needs. Thank you Justin ! read more

Though they did a good job on my dress, they severely overcharged me. All I needed was to get the straps attached to my dress and the lady insisted that it should be hemmed as well. I gave in and she only brought the dress up about 2". I was informed that they would send me the pricing before they started on the dress but the only confirmation I got was a few weeks later that it was ready. I went to pick up my dress and the alterations seemed to have been done fine but they charged me almost $200! On their website it said hem start at $45 and straps start at $30. The did not add any fabric or even cut the extra strap off so it's just hanging down the back. I have no idea how $45 + $30 = $195. The older lady that I talked to when I picked up the dress said "that's just what it is" and that the other lady should've told me that. I've included pictures from their website including the pricing. Though I should've been more proactive about my quote before the work was done, I had never had something tailored before and was unfamiliar with the process. Also the receipt just said "alter" - $15 "alter" - $180 which isn't very comprehensive read more

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Absolutely amazing service. From the time you walk in to the absolutely dream team that makes up staff, to the time you pick up. They have text notifications for when your items are ready to pick up, they are ridiculously fast, and they make you want to come back (for laundry services???)! I love the staff here and they look through all your pieces for fluff and fold, provide dry cleaning services, alterations, and friendly service that I will keep coming all the way from Mojave for! read more

Timeless Dry cleaning was great! I am a new customer. Great service. They even gave me my dress earlier than planned. They have text messages that allow you to track and it let's you know when your clothes are ready for pick up. A little pricey but it is worth it if it's reliable service. read more

Excellent quality dry cleaning and tailoring. Friendly, efficient staff. The family owned, friendly staff are a refreshing pleasure in a world of corporate owned chain businesses. read more

Dropped off 2 small throw blankets, my dog had a quarter size accident and 1 of the 2 blankets fell off the couch onto the urine. I understand an up charge for urine treatment but LOOK AT THAT PRICE!!!! I've had a queen comforter cleaned here for $30-35 bucks. On top of this insane charge for 2 small throws I received 1 of them back with a stain that it didn't leave my home with. Yes, I was an idiot and actually paid this and as soon as I left it dawned on me I could've purchased 2 new throws for that ridiculous price....oh yeah, it was originally $85. I have to be the dummy of the year for swiping my card read more

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Needed my pants fixed ASAP and I called around 5pm, I was coming from down below so I expressed my concern to Justin & he was reassuring that he'll stay until I got there! I made it there with half an hour to spare & he fixed my pants quickly. He was very nice & professional. He also did a great job on my pants!! You can tell they care about their customers so I will definitely be going back & will be recommending this shop to everyone! read more

Stopped by for the first time to get a pair of pants patched up and was fortunate enough to have Justin provide me with quick and great service. read more

I was referred to this place by a friend who spoke quite highly about their service.. I do not recommend this facility. First they lost an item of mine and they are way over priced. read more

I found timeless cleaners based on reviews. I don't dry clean often so I was relying on those that do to point me in the right direction. Unfortunately my experience fell below even standard customer service. After deciding to use timeless, I had to go into work a little late to drop off my clothing item at 8AM. The employees at the front desk were kind, efficient and had a smile. They garunteed my clothing item by 4pm the next day. I left feeling confident that this was going to be a good experience. Boy was I wrong!! The next day I arrived at 340 to pick up my clothing items. The lady working the desk checked the computer and went through the clothing items on the rack for about 5 minutes before telling me it wasn't ready. She had one jacket but the other was not readily available/ had not arrived from the plant. She couldn't tell me exactly where my other jacket was or if my clothes would be ready by 4? I agreed to wait 20 minutes for my jacket to arrive. I told her I needed to leave at 4 as I was on my way to the airport/ LAX and the clothing items were needed for the trip. 20 minutes later , after sitting in my car in the parking lot, she tells me that she still only has one of my jackets. She recieved the other one, but sent it back to the plant for a spot clean and I could pick them up at 7pm !! I reminded her I was on my way to the airport and I could not wait until 7, I would like to leave with my jacket as is. She said I would have to drive to " the plant" to pick it up. So although she knew I was in the parking lot, on my way to the airport, this was her decision? I was quiet upset, instead of understanding and an apology she told me that this was a learning experience for her with a new POS system and that "I would not understand." She proceeded to charge me for the jackets. I told her I would only pay for the one in my hand, she said she did not know how to split the payment and I should pay at the other location. This was the manager at the location by the way. So as I am walking to my car to drive across town, I attempted to call the plant to let them know I was coming and to pull the jacket, however no answer. so 15 minutes later as I arrive, the lady at the plant is unable to pull up the transaction on her computer system and has no idea where my jacket might be. She is very nice and understanding and goes the extra step to call the other location several times , however, no answer !! She also calls the driver/ manager of her location who says he is several minutes away but asked me to wait. At this point I have been trying to pick up my jackets for an hour !! He arrived with my jacket in hand, again unapologetic. Asks me to settle my bill. After the fiasco I was quiet surprised he was going to charge me for an unclean jacket that I spent an hour trying to pick up; service recovery was not this manager's strong suit. Overall, great employees, however their management is lacking both in customer service and system development to track clothing and deliver as promised. Will not return. read more

I had a plastic zipper replace on a winter jacket that I LOVE! I am absolutelty very pleased with Timeless' services..... I am probably going to take another jacket to them. THEY ARE WONDERFUL!!! read more

I have used the same dry cleaners for probably the past 30 years... until I met Justin and Leslie at Timeless Cleaners. Extremely welcoming and eager to earn my business. THey offer exceptional services and a friendly atmosphere. I have used their laundry, dry cleaning, and alterations services. All 5 Star. read more

Love love love my dry cleaners! They're friendly, reliable, honest and dependable! Sierra is always always friendly, helpful and has the best attitude! Thanks! read more

Needed rank insignia sewn on and Timeless Cleaners completed the task on the spot. No wait time and affordable. Thank you Justin for taking on the task right away on short notice! read more

Omg they are so amazing!! I came in for alterations for a bridesmaids dress, I tried it on and unfortunately David's bridals sized me wrong and the dress was way too small. I went back to David's had to get a totally different dress then planned so timeless altered it to be very similar to my original dress. They completed all the alterations with in one week (there was a lot to do) read more