This is the second time I've i'm taking my clothes here to be tailored. They do an OK job, but it was very late each time last time. I was doing it for an event and I had to actually drive to a different location to pick up my clothes because they couldn't get it back to me in time this time. It was supposed to be ready by Friday. They said that they would text me when it's ready I called them repeatedly on Friday even texted them on Friday and never received a response. I left voicemails on Friday and Saturday. I never received a response. I called again on Monday no answer. I finally drove there on Monday and it was ready. No apology, no nothing. terrible Customer Service. I will be finding a new tailor. read more

The west lancaster location is now closed on Sundays, without any notice. Came by to pick up my regular weekly dry-cleaning, found the place closed. Website and Google says your opened on Sundays. Palmdale employee said its a different store not their problem. Horrible, service, aside from that, the employee at the west lancaster location thats there every Friday afternoon has a horrible attitude. read more

My wedding was nearly ruined because of the irresponsible staff at this cleaners. I dropped off my wedding dress on July 26. Three employees promised to complete the alterations by August 4: shorten the length, shorten the train, take in the hips, and add a slit. After paying in full, I expected my dress to be ready on time. Starting August 2, they stopped answering my messages. When I arrived on August 5, they told me they needed two weeks and had not even started working on my dress. With only one day left, I gave them a chance to fix it, since I had no other option. Overnight they completely ruined my dress: they unnecessarily took in the waist (which I never asked for), cut the length shorter than requested (I asked to keep it long enough to cover the shoes), left the train unfinished and simply pinned with a safety pin, and made the ugliest slit I have ever seen. That was the dress I had to wear for my wedding. They refused to help or correct their mistakes and instead wished me "good luck," telling me the dress was beautiful as it was. They also kept my good hanger, returning the dress on a cheap wire one, poorly pressed the groom's suit pants, and gave my dress back dirty, with black streaks. Their shop itself was dusty and unclean; after trying on my dress, the train was covered in dirt and even hair. They did not return my receipt, and I had to pick up my order from two different locations because they couldn't manage to send everything to one place. I also want to point out the unprofessionalism: my white dress was handled with bare hands and very long nails, about 4 cm in length. This is completely unacceptable for a business that works with white and delicate fabrics. The staff was rude, irresponsible, and incompetent. Measurements were taken incorrectly. I would not pay even one dollar for such disgraceful work. This was the worst experience of my life, right before my wedding. I strongly recommend never trusting this cleaners with your clothes. They should be ashamed of such service. read more

See all

I also wrote a review on google this is just a repost for visibility! I had an extremely disappointing experience at this tailoring and cleaner service today - 8/13 around 1 pm. The staff member was visibly annoyed from the moment we asked about tailoring, treating us as if we were an inconvenience. Their responses were vague, unhelpful, and lacked any clarity, making it impossible to get concrete answers as if any request that we made would be disregarded and the tailor would do whatever they felt like doing to my clothes. The dismissive attitude was so apparent that we had to leave. I cannot recommend this business due to the poor customer service. I don't like to blame everything on race but I have a strong feeling that if I was not a black man this would not have happened. If anyone needs details on my experience please feel free to contact me - contact@swerb.us read more

What you can do to improve, would be to provide a better quality of service. Today, Saturday, April 19, 2025, I picked up my clothes from Timeless Cleaners in Lancaster. My order request was not properly addressed, the quality of the dry cleaning service was very poor. I had shirts that look like they have not been clean and the starch that I requested was not administered to the clothing I wanted starched. Moving forward, I will no longer be taking my dry cleaning to this location. David E. read more

do not bring your clothes here , brought my jacket 4 days ago kept giving me the run around had me going from location to location once I found my jacket they had not cleaned it very unprofessional place read more

Halmoni, thank you for taking care of the prom dress Everything was perfect. We'll see you soon.

The worst service, I went in for alterations on some jeans. Just take in the waist a little and hem the bottoms. First it was way over priced. Second they did a poor job on the waist so I took my jeans back to have them fix it. Long story short after going back for over a month to see if my pants were finally finished I find two holes on the sides of the belt loop. I was told the manager would give me a call to resolve the issue. Nope never heard anything. I finally was fed up and asked for my pants back. They did a horrible job. read more

I dropped 3 cashmere sweaters off to be dry cleaned. When I picked them up there were shiny with lines on them like they were pressed and the softness was gone. They looked like cotton sweaters, thin and shiny. When I told the lady what's going on she ran her hand through them and told me nothing is wrong. I told her that's not ok and that they ruined my sweaters and she just gave me attitude. When I asked for the manager a guy with a pony tail came and said that they are perfectly fine and that I'm being rude therefore never will be serviced at any of their many locations. He said the owner is in Vegas about to purchase cleaning stores at more locations, gave me disgusted a refund for the dry cleaning fee and made me feel like I'm in the wrong. These were each over 150$ sweaters and now they are ruined. Terrible customer service and bad service. Just sad!stay away Thank you read more

I used this location for dry cleaning service on a weekly basis and lately I've notice I am missing clothes. Wrinkles on the majority of them. Quality has decay in the last few months. Cost is high and doesn't reflect Quality of work. Thinking of trying a different location, but if it is owned by same owner, service will probably be the same. Will be a good idea reply to negative reviews not only to the positive reviews. read more

TERRIBLE EXPERIENCE. Very rude the owner and his wife in the other store. They damaged my new suit and will not respond for it blaming the brand who made it. WTF. They scratch it and burnt it. Stay away from this place. There are other better and SAFER options nearby. read more

Timeless Cleaners - West Side - Damaged front of my new suit - Dry Cleaning Near Me - Quartz Hill, California

The way this business operates is not very professional. Not only are their prices elevated, the service needs improvement. I've had more than a few bad experiences but I still kept going to give them the benefit of the doubt. However, this time was enough...Dropped off clothes to have it same day and was even paying the extra fee and the employees failed to communicate with me. I went back the following day to pick up ( of course not paying the extra fee anymore) and the clothes was NEVER put in for cleaning. Upset already I went the next day again and they had a hard time finding my clothes. I proceeded to try to communicate with Mr. Ko (Owner) and they hung up on me. Finally picking up my clothes, I personally said I refuse to pay for the service and the young guy that attended me even agreed for me to walk away with no charge ... come to find out later that day they tried to charge my card on file multiple times. I'm not a person out for freebies, I just don't agree with the way they handle the importance of my clothes being ready in a timely manner. CANNOT RECOMMEND THIS PLACE. HOPE THIS DOES NOT HAPPEN TO ANYONE ELSE. read more

I have been going here for years now. They are fast, reliable, honest and very friendly. They run their business the way you would want to be treated. Timeless cleaners is the very best. I use them weekly for all my dry cleaning and dress shirt laundry. read more

Went in to get a suit, a few shirts, and a handful of ties pressed. $4 a tie, ends up a $50 bill. Sure, they must do a good job. Just checked my suit. Huge wrinkles in the front, same for the vest. None of the ties are crisp. Worst of all, one of the shirts had a few stains going in and still there now. Overpriced, poor quality. read more

Timeless Cleaners - West Side - Dry Cleaning Near Me - Quartz Hill, California

See all

I would give Zero stars if it would let me. Brought in black jacket Monday 8am to have cuffs altered. Nice girl rings up tells me Wed. after 5pm. it will be ready. We'd. alteration woman tells me "No, no. not started, you come back tomorrow 9 am." I told her I needed it for out of town funeral on Friday which is why I brought it in Monday, enough time. She still tells me, "No, no..you come back". Okayyyy, I just went to shop10:30am Thursday to pick up jacket. IT WAS NEVER EVEN ALTERED!! I told them that is WHY I brought it in on MONDAY. Never, never again. read more

Pretty much took a quick shakedown at the cleaners. I came in Saturday morning and asked for a wash and a press on four shirts. Well, I came in today only to find out that they had dry-clean them and charged me an extra ~$12.00. They refused to make right on my proper transaction. My receipt even has an L for launder. I am taking my businesses somewhere else and I suggest you do too. read more

The cost of alterations is expensive. When I dropped off the pants I was given a receipt for the price of $25 dollars. When I went to pick up my items it was now $45 and I was not notified of the price change. Extremely upsetting and unprofessional. read more

HORRIBLE EXPERIENCE the owner is so rude I don't understand how he is in business has no concept of customer service and respect for others he makes you feel like he is doing you a favor when we drop off shirts to dry clean. I took my dry cleaning their today and also wanted to remove a spot on a shirt so I showed him the shirt and he said I will do it and did not give me cost gave me the receipt he was charging $14.00 to remove spot . I left the business started thinking about it and thought don't want to pay that much so I went back and asked to get the shirt back he makes a face goes on his register and mumble rudely you don't like to pay too much so I told him can you give me the rest of my shirts I don't want to dry clean them here he rudely took all the shirts and slammed them on the counter no respect what so ever . I took my shirt to another local dry cleaners and they only charged me $4.75 to remove the spot. I will never step foot in this business ever in this day and age I don't know how he is still in business. read more

I have been coming here for 5 years. I don't know if it is under new management/ownership but the lady in there now is super nice. She remembers me has even called me before to remind me to pick up my dry cleaning. Can't really comment on the price I usually drop off a ton so couldn't tell you what individual pieces cost read more

Timeless Cleaners - West Side - Note to self don't forget til you have no clothes to go to the dry cleaner - Dry Cleaning Near Me - Quartz Hill, California

What a great service. I have used this dry cleaners for a year and my clothes always come back looking fantastic. The team is always friendly and goes out of their way to get the dry cleaning done quickly and well. I also appreciate the text messages when my clothes are ready read more

I've been using this place on and off for many years. Dry cleaning is good but expensive. I've also taken in clothes for alterations for years with mostly good results. So why the 1 star review? I had a jacket whose zipper was broken and the jacket was a gift and still usable so I thought I'd get the zipper replaced. Took it and it and for 35.00 I'd get the zipper replaced and the jacket cleaned. I picked up and paid for the jacket but when I got it home, the jacket had NOT been repaired or replaced! Took the jacket back and asked why the repair was not made. I got a song and dance and they acted shocked the repair was not done. Owner said he'd talk to the seamstress and get it fixed. Picked up the jacket again and still NOT REPLACED! I gave them one more chance with the promise it would be fixed! I shouldn't have been surprised to find out the zipper still handn't been replaced! I was finally told they couldn't replace the zipper because of the material. Makes no sense because the jacket had a zipper! They lied and try to say the zipper was fixed but the old zipper was missing teeth so I new it wasn't replaced. In this day and age with social media and reviews it's not right to lie and deceive customers. They did give me my money back for the zipper and the jacket was tossed in the garbage. I just wish they were honest in the first place and it makes me think what else do they lie about. Justin, The zipper didn't work and initially I was not told about the zipper and I was told it had been replaced and I was charged. Yes, ultimately I did get a partial refund but the jacket had to be thrown away. Being told the zipper could not be replaced makes absolutely no sense when the jacket had a zipper is just not true. I did not agree in any way shape or form, in fact I'd been lied to three times. Very, very poor customer service. Remember, I was told each time the zipper was either replaced or fixed when NOTHING was done. That is lying no matter how you try and change the narrative. read more

Thank you to Lucy and Mike and all the people who work for this fast and efficient cleaners! Came in for my son's football jersey alteration and he was so proud and pleased to be wearing such a good looking FIT jersey! Look good, feel good! Thank you to West Side Cleaners! read more

This place is HORRIBLE I brought my down comforter here to be washed when I picked it up there was 3 tears in it not 1, 3 the worst part of it all is when I brought I back the man told me he is not responsible and does not care!!!! HE DOES NOT CARE! THOSE WERE HIS EXACT WORDS how could u possibly say that to a paying customer! DO NOT BRING YOUR STUFF HERE read more

Westside cleaners is the closest to my new home, so I took in a blazer and a peacoat. Over the phone, I was told this would run me $12, which seemed reasonable. When I came to pick up the items it was $18., which didn't make me happy, but wasn't worth a fight. Upon inspecting the items when I got home, I discovered that the blazer had been slightly damaged (a metal tag with the designer's name, that had been attached to the back of the jacket was now dangling by a thread) and the peacoat was still covered with dog & cat hair (which is why I took it to be cleaned) and had all sorts of threads dangling from buttons and seams. Not Happy!!! If I'm going to spend this much to dry-clean, I expect MUCH better service than this. I would complain to Westside Cleaners, but I have a feeling I already know what their response would be. Easier to just move on! read more

Literally the worst cleaners I have ever taken my clothes to. They did a terrible job and did not care one bit when I told them how bad my clothes looked. Honestly, take your business elsewhere! read more

Been using this place for a few years, never got great service and the price always seems to be going up. But after today I'll find another place. My wife left my suits in the morning and I picked them up that night. The lady told me she left a message for my wife that one of my suits she left didn't have pants. I thought that was weird and went home. My wife insisted that she did leave the pants and went the next morning. The husband of the lady was there and proceeded to argue with my wife. He was rude and said he'll have his wife call my wife later. Two hours later they call and what do you know they found my pants, she dropped them on the floor. I picked them up and they said no charge, even though after reviewing my receipt they had charged me. No real apology or attempt to keep us as a customer. I'll go else where and recommend you do too. read more

Horrible customer service I took my expensive draperies to them when I picked them up half of the tassels were missing she said they don't guarantee them that I need to go to Joann's fabric and buy new ones did not cover the cost of this at all also had a comforter cleaned their I picked it up and the same stains were still on it and I paid extra for express service do not take your stuff there they will ruin it!!!! read more

I bring all my suits here. Attention to detail is outstanding! Very respectful and courteous new management.

Literally the best cleaner I've ever been to. The owner knows me by name and always takes care of me with passion. Robin is also always super nice and takes care of me and all my dry cleaning needs as well. I give both the owner and Robin a 10 star for such great service! Really appreciate all you do for me. Cheers! read more

Nicest people in town. Really glad to have them be our local cleaners. With these guys, you really get what you pay for.

Prices are decent and they are fast. You pay extra for it but its worth it when some other places take 3-4 days to get your clothes back to you. Alterations were kind of pricy but did a solid job. Plus Oliver is pretty friendly. read more

I have gone to westside cleaners for the last time. I have been going there for several years to drop off my sons military uniform. I pay $6 per uniform (a shift and a pair of pants). I get a different price almost every time I go in there, usually around $16-$18 for the same 2 uniforms. This time for the one uniform it was $9.20. I consistantly ask for the discount and she says in her broken koren $8. I tell her that less than 14 days ago I paid $6 and the month before that and the month before that $6... of coarse I had to ask for it each and every time. I told her that I would take my business elsewhere as she almost shoves my son's clothes off her table. She needs help. Also, 2 months ago I dropped off the uniforms and they were not ready. She charged me full price. I said to her when they are ready as promised I will pay full price. Unfortunately, I don't remember the inflated price she gave me. But we are for sure done with this mess of a cleaners. WAY TO EXPENSIVE!! I don't ever expect to pay for a meal when I go to get my boys uniforms laundered. EVER! read more

This cleaner is unable to maintain their posted hours, many times when I'm here half an hour earlier than closing time they are closed, even you call ahead. A waste of time. read more

THIS BUSINESS IS HORRIBLE! The owner used profanity towards my wife when she found a stain on the front of my jacket and told her to get out of his store. This place should not be in business! Unless you want to waste your money and be verbally abused, I suggest you take your business elsewhere! read more