I am a return customer, but this is my 1st post so double the weight of the review. I had…read moreactually heard of Gracy's auto body through word-of-mouth. I brought my wife's relatively new Hyundai Palisade to Dan, with a moderate dent on the side panel. I believe I paid out of pocket for that and Dan was very reasonable compared to other shops that I had received quotes from and I was more than satisfied with the end product. Recently, I had the misfortune of damaging the rear body quarter panel on a brand new 2021 Chevy Silverado. Initially my insurance company wanted to just mud it and paint over it and Dan fought on my behalf and told them that it is a brand new truck and that would just flat out look crappy. The insurance company changed their mind and Dan ended up doing the work and I picked the truck up today and it still looks brand new! So here is the last thing I will say to show you all what sets Dan and Gracy's auto body apart from everyone else. In the week that it took for Dan to order the new part for my truck, I scraped against something else causing what looked like significant damage to the other side of the truck. I brought the truck right away to show Dan and he said that he didn't think it was dented and he felt he could buff out all the rest. He did this for me and didn't charge me an extra penny! That is who Dan is and that is what sets Gracy's auto body apart from the competition! Thanks again Dan! II appreciate you!!

Dan and his team were great to deal with and provided exceptional service to me when my car needed…read moresome body repair. Their work detail was fantastic and the communication from Dan was second to none. If you need any type of bodywork done, do yourself a favor and reach out to Gracy's Auto Body. You wont be disappointed. BG

I had taken my vehicle there for repairs. Excellent service! Great service! Thanks Brendon, Darren,…read moreand Raine! It was done in less than 2 weeks! They took great care of my vehicle and family! They keep us informed and were transparent!

I hit a deer and insurance paid for it.After getting it back they still did not replace my…read morewindsheild wiper fluid unit as it was leaking due to the impact. At first they said it was going to take about two weeks which wasnt great as I had work, but it was done in about a weeks time. If insurance hadnt covered it it wouldve been close to 3k, thats alot for a front bumper, one headlight, a fog light, and some plastic pieces.

I would highly recommend them for any dent repair you need. I received a quote and scheduled an…read moreappointment. I got a dent with a crease on the hood of my Toyota FJ Cruiser and a small driver side door ding and I just wanted them gone. They weren't sure they could do it but they went above and beyond. You can't even tell it was there. It was well worth what I paid as it looks like the dent was never there. If I didn't have a picture of the damage I wouldn't believe it.

I had 4 small dents on my car from a bike that was leaning and fell on the car..i brought my baby…read morein and 3 hours later, not only were the dents gone, but the quarter panel was buffed out and looked as it did when it was on the showroom floor! Nothing short of amazing!!! I highly recommend this business!

I used to love these guys. I even drive 30+ minutes to go there over some of their competitors…read more Until this last experience. I haven't been there in a while, so I decided to buy a 4-pack of their Royal Wash service. The first one was great. I decided to bring my other car in the next day. I drove 30+ minutes to get there only to be greeted by a "Car wash Closed" sign. So, I called and Rod answered. He told me the car wash is closed due to bad weather. It's not even sprinkling out. It's barely "misting". I explained that I had just driven 30+ minutes and everywhere online still says they are "open" and nowhere on their site did it say they close whenever it's even misting outside. He didn't care one bit. I would have been frustrated, but would have taken it a little easier if his attitude was better. He didn't apologize, he had a "yep, we're closed, deal with it" attitude. Then he hung up on me. I called back and told him I didn't appreciate getting hung up on, and he continued with his attitude and kept repeating in a monotone/condescending voice, "how can I help you, sir?". I will be contacting the owners to get a refund on these prepaid washes. What good are they if you can't use them? If they don't refund me, I'll have to submit a chargeback on my credit card. Unless they make things right with me, I will not be going back. Rod single-handedly killed a once loyal customer. --- Update: Melissa, one of the owners of Clear Water called me and made everything right. She apologized and was open to other feedback. She also offered to send me a gift card for the troubles. Although it shouldn't have happened in the first place, they responded very professionally, and I will definitely be giving them another shot. I am updating my review rating based on the way they handled things. Thanks for reaching out, Melissa.

I'm disappointed with my last couple visits. They used to do a pretty good job but earlier this…read moreweek I went to get the car cleaned up before vacation. I purchased the Works+ package. I get home 25 minutes away, open the hatch and the back wasn't even vacuumed, back seat wasn't wiped down. I can be understanding if it was real busy but it wasn't. That means that the people who checked me in and are supposed to do the vacuuming and the people who dry the car and wash the interior windows missed it too. When you pay over $30 for a wash you expect better and I should be able to have confidence it would be done correctly. Almost all the workers were kids maybe there needs to be more supervision. Maybe I'll have to start going to PDQ.

I bought a 2024 subaru ascent from them and they were fully honest about what the car had. which…read morewas a minor dent that isn't noticeable. but throughout the whole process they made me feel comfortable like if we were old friends meeting again.

Buyer beware. Over $12,000 of repairs incurred on a vehicle we bought from them for $11,000 less…read morethan 90 days ago and have only driven 1000 miles. Replaced the engine, dry rotted tires, leaky washer fluid pump, pitted catalytic converter, nonfunctioning AC compressor, and I'm sure something else I'm forgetting. If you're looking to work with a smaller, local dealership I'd strongly consider calling Pete's Auto or Greenville Auto instead.

For a very fair price I got my car detailed inside, washed and waxed on the outside. I had no…read morecomplaints and appreciated that the owner asked to let him know what he could improve on, and upon inspection, everything looked great. Even my husband was impressed. I definitely think he has improved his service based on other reviews. He wants to keep learning and doing the best job possible. We will be back!

Charles had my car from 9:30am to 5:30pm, I had to call to hear that he could have it done at 5:30…read more I paid for the $199.00 package for interior detailing. I had just bought the car so it was clean off the lot, however I have severe allergies and could tell that the car had had pets in it so I wanted it detailed. It was dark when I picked it up so I couldn't inspect it until the next day in the daylight. I can't see out of any of the windows because of the greasy streaks and swirls, the upholstery and carpeting were not shampooed and the hard surfaces haven't been cleaned. I am so disappointed and feel like a fool, I feel like I was scammed. In a phone call, Charles stated that I will not get a refund, and it says so on his website. During the phone call I was accused of yelling at him and interrupting him, I was not and couldn't get a word in and he ended up hanging up on me. Charles displayed no positive customer service skills. He then called the police department to report that I threatened him by saying I would be sending guys over to deal with him!!! In my 70 years, I have never threatened anyone! I deserve an apology and a refund. Please don't bring your business to Charles and be scammed like I was!

I've taken my car here several times for detailing over the years and they always do a phenomenal…read morejob! The staff is super friendly and helpful, and my car always looks brand new when I get it back. I can't recommend this place enough.

They did wonders on my husbands car! It's an older car and the interior was really stained. It…read morelooks brand new now! I brought my car and they also did a fantastic job on that one too! We will be back. I highly recommend them!

Great customer service. Truly the best in the area. There's no one else I would trust to take care…read moreof my vehicle

Not a good experience. I took in a rear bumper fascia here to be painted. The part was clean and…read morestraight and all that had to be done was to final solvent clean the part and spray the adhesion promoter, the color and the clear coats. The work was poorly done. Dry spray and orange peel over most of the piece and paint sags in a couple of others. When I asked about the bad finish the paint guy Rick told me I could buff it out. I responded that I do not like buffing paint. Well I put the part on my car and did color sand much of the orange peel out but not the big paint sags. When I took it back to them noting their poor work, I was told that the paint guy was away and would call me in a week. After leaving my number and waiting three weeks there has been no call and so now I write this review. I paid over $450 for their sub standard work and then had to try and fix it myself. Don't have this place paint anything of yours... if you want it to look good.