I went to the chat app on Monday! 2 reps told me I could make payment arrangements and my service…read morewould not be disconnected.....guess what I wake up Wednesday to no service!!!! 8 called Xfinity to ask why....they told me #1 they were unable to do the extension I needed and #2 there were NO notes of me chatting with an agent on their app. I asked them if they wanted my screenshots I took of the chat convo...they said I'm sorry we just can't do that! Their liars and they let the agents tell you whatever just to get a 10/10 rating!!! That's shameful!!! I will be calling the puc and whoever else I need to!

Not very Customer Friendly if you are a little late on an extension by 5 days …read more And I could hardly understand the representative English language. I am Disabled and have trouble walking and am in need of phone service ,But who Cares .

If you are moving out of state, be sure to cancel your Xfinity mobile service before you go. Once…read moreyou cancel your Internet/Cable account, Xfinity cannot/will not change the address for your mobile account. They also charge $25/month to keep mobile service without the Internet/Cable service. Because we had been swindled into getting watches, we had to wait for them to be paid off before canceling our mobile service. I cannot get a copy of the final bill because I no longer have service. Wish they could hear and understand themselves.

Really a nasty bunch in this store. The store manager made jokes (inaudible to me and I think it…read morewas racial profiling) to another employee while they were trying to figure out how to burn me with more "features." During another visit, some dude with long hair lied to me about returning a product and got upset when I told him to keep his gaslighting to himself. Comcast is a rotten company and the employees I came in contact with in this store were rotten people. Also their internet goes down constantly and their very used (not new gear) overpriced rental router/modem is junk. I've been looking to get out and away from them for years and I finally did. So have fun with yourselves you nasty bunch, I am so happy to finally be rid of you.

cannot get ahold of anyone. have the # of RYAN the assistant manager who does not have his voice…read moremail set up. The only 2 phone numbers I have and they said they are not the numbers.

While I can't say the service Comcast/Xfinity provides is good, I can say this store is really good…read moreand they know what they are doing.

I got DISH 3 months ago.. They kept raising the prices and every wind storm the signal would go…read moreout.. One freezing day it said to go up and chip the ice off the dish!! What craziness! So we canceled our service, it cost $300 to cancel and $50 to take away the dish..DISH did not send me a box as they claimed..so, I saw that I could "recycle " the equipment at Best Buy, on the website DISH charged me another $379. Don't fall for DISHES scams..read carefully..don't waste money on DISH.

Don't do it!!!!! If it EVER rains in your area you will lose service. And if it doesn't rain…read morewhere you live I want to know where you live. JUST DON'T CHOOSE DISH TV, pay a few extra dollar and get a cable service. DON'T DO IT DON'T DO IT DON'T DO IT

This review requires some backstory, as it's one of those rare instances where one person…read moresinglehandedly turned a 1-star experience into 5. Due to some of my chronic conditions, I applied for and was approved for a unique discount for my Internet services, and was told I would be receiving my set-up equipment in 2-3 business days. After waiting a week and a half, I finally tried reaching out to Xfinity via their website. The AI bot is absolute trash, BTW. I was ready to swear off Xfinity, because they showed no record I even applied for the program. Finally I made one last grasp, finding another fairly-low cost program. This time I walked into the brick-and-mortar store, and after explaining the situation to the woman greeting, I was paired with Charlie. Charlie turned this experience around. Not only was he amicable and pleasant, he knew exactly what he was doing. Not only did he find my original approval (which turns out to be a better deal in the long run), he quickly jumped onto a chat with some of his people, made sure my service would be ready, and made extra sure I was walking out with not just the service I wanted but all the equipment I would need to set it up myself - including coax cables! Having worked in hospitality most of my life, great guest service can absolutely be a game-changer. Xfinity, give Charlie a raise! You should be lucky to have him.

We moved and a technician was supposed to be out today. I was told they were delayed and I kept…read moretrying to find out when they would arrive. I finally chose the option to cancel my account; yes, I got someone. After another 30 mins of being passed around, and no resolution, other than it would be five days before the person would arrive, I decided to actually cancel and go to Verizon. I had forgotten how awful Comcast is. No one can truly take charge to deliver a resolution. I will not miss them.

Pricey but reliable & somewhat weird. So I have mixed feelings. I'm paying considerably more for…read moreservice than when I began with them towards the end of 2015. To start, I got what seemed like a very good price. After a year it rose somewhat. After two years it shot-up like Jack's beanstalk. I eliminated the DVR service & cut back my broadband to a lesser speed, to limit the price increase, which was still a lot anyway. But it's always on. I have a DirecTV dish in front of my house from a prior occupant. Maybe some day I'll switch to it for TV & just keep Armstrong for internet, But I know that with DirecTV, the slightest rain will disrupt the signal. Armstrong, has been nearly flawless. There are some channels I wish they offered & a whole bunch I could live without, but that's the same with any cable TV provider. What's weird, at least to me, are their "packages" or bundles of channels. I have an HD-pack that includes an assortment of certain channels in HD, which is sort of fine. There's also a Variety-pack that I don't have that costs twice as much as the HD-pack. The Variiety-pack is also a variety of un-related channels, such as kids channels & sports channels. At the time of this writing, I wish I had FoxSports2 for the Women's World Cup Soccer Games, but that's part of the Variety-pack, 90% of which I'll never watch. My history with other providers is more focused bundles, such as News & Sports pack, Movies pack etc. Armstrong seems to pick assorted random channells & combine them in packages, which may be their strategy to get a subscriber to have to buy more bundles to get all the channels they really want. Their customer service is decent. It's also all USA-based, which makes talking to them easier than with foreigners for technical issues like I've experienced with DirecTV. When needed, I've never had a problem getting someone out to the house & there's never been an extra fee for any on-site visit. I've also had no billing issues (except the price, which is a different issue). There's another local cable/internet provider I could join here, but their internet speed offerings don't compare to Armstrong & though they offer a better selection of TV channels, the internet has become more important than the TV at this point. So, I'm living with Armstrong, somewhat begrudgingly. (NOTE: I'd put here what I'm paying, but there will likely be another price increase soon, so there's no point)

I have had no electrical service since 6/6/2026 at my address. The electrical and internet cables…read moreare still down. They charged me on 6/29/2026 for internet services they are not provided. They hung up on me.