I accidentally forgot Id and rudely got kicked out by an older male. Yes I understand I messed up,…read morebut the tone was very out of line. He then said in a very sarcastic manner "gas station across". It was a mistake on my part but please have compassion, nicely tell me to leave.

I stopped in while I was attending a wedding in the area. Very friendly customer service and a…read morenice selection of ejuice. I saw some brands I have had trouble getting in Mass. Nice selection of Geekvape and VandyVape mods and pods. I doubt I will be back, but it was a nice find.

Went to this store 2 and it was the gringy place to go and will not return Do not recommend staff…read moreare creepy and I felt uncomfortable about being there

Craig N.02/10/2015…read more Really disappointed with customer service. After purchasing an X-Pro kit and spending over $150, the employee assembled the unit. Later when trying to remove the battery, I noticed the small allen head bolt was 'twisted' off. This prevented me from having access to the battery compartment. I immediately went back to the store and explained it to the manager, he said, "we'll take care of this and replace" After a 2 week wait, I was told today that it was my fault, and they could not replace. So much for taking care of a good customer...no offer to help rectify the situation, either. ALT Smoke (campus) always has the friendliest employees and I'm always surprised when they say, "you get 10$ off today, do you want to use it?"

Love this store the people who work there are so friendly and knowledgeable I am a regular now!read more

Been going since the open up and I love it. He got all the vapes and if he don't he will order it…read more The owner is a wonderful person. The place is very clean and organized and the employees are very friendly.

I am new to vape pods - I was using disposables but felt the itch to switch. I was used to the…read moreintense flavor of disposables. I walked in right before close last weekend and told the woman all of the above and what I had tried, what flavor I liked. She explained how the mesh grades work - she even had two different unit sizes I hadn't been told about previously - and recommended two flavors for me (they have a ton!) and she nailed it! She was kind, patient, and knowledgeable. I'm finally happy with my flavor intensity. I'll come here forever!

This place is super clean and very professional. If you need anything vapor they have it and…read morethey're very knowledgeable about their products

My father in law turned to vaping to ween from cigarettes. After going to two separate vape places…read morein downtown Columbus and getting ripped off and uneducated we found Top Notch Vape. Jess was absolutely amazing. She spent an hour with us picking out the perfect vape for his lifestyle and then proceeded to educate us on how to put together and maintain his new vape. The care and patience she had was unreal. My husband, who has been vaping for years even learned a thing or two! Thank you so much Jess and the Top Notch Vape Team for being awesome!!

Decent selection, but terrible customer service. With so many vape shops around town, I'd look for…read morea better option if I was you. I came here for the first time today, looked like a nice shop. The space is big and open with lots of racks of juice and a wide selection of devices to choose from. I have a eleaf trim mod that only goes up to 20w and I was looking for a larger tank to go with it. The guy at the counter suggested the tobeco super mini tank and said it should work fine with my device. I bought it, and tried it out and was unhappy to discover it leaked everywhere! I came back in and they said well maybe it was my device or my juice, and that it was "normal" to have juice go in your mouth when you inhale. Um no it's not, but ok then. So I asked for a return and store credit at the least. The guy went and talked to the manager and said sorry nothing we can do. So you sell me a faulty device, try and make up excuses why it doesn't function properly, and then just say sorry too bad? Shops could probably get away with this back in the day, but with so many vape shops around and so many online stores available, customers have too many options to shop at a store with such disregard for the customer. It's sad that a local business would rather lose a customer than even consider giving a partial refund of a measly $20. Is losing a new customer really worth $20 to this shop? What a bad way to run a business. Even if they had zero fault in this situation I would still expect them to try and work with me. So it's really sad that they would sell me a device that doesn't work properly and be so unwilling to do anything to make the situation right. Avoid this place, there are better options ,

I went in looking for CBG (pain relief without a high) and they didn't carry anything. BUT the man…read moreworking was so incredibly helpful. He took the time to find another shop nearby that does sell what I need. What a gem! He could've very easily said no and gone about his day. I cannot thank him enough and he is an ambassador of customer service for your company!

I've been a regular customer at this shop for years and I must say, the customer service and…read morefriendliness of the staff has gone way down hill. Not to mention they support solicitors outside of their business, who are relentless while you're walking in and out of the establishment.

love the place, the service and the products. would love to come back and buy tobacco and vape…read moreproducts

Absolutely best customer service in business prices are fair and a large variety of productsread more

Great, friendly, knowledgeable staff. Absolute best shop in the city. The only one i trust…read more I typed that six months ago, and it still rings true. I don't visit as much as i used to due to schedule changes and working overnights now, but Scott and Lowell are absolutely amazing. Very knowledgeable, non-judgmental, and they care. You guys rock!