We have had Travelers Insurance for our home, autos, and rentals for 15 years. Always paid premium…read morein full and on time or early. Over 15 years we had a total of two claims. One was a homeowner claim for a dishwasher leak that damaged our floors, that was over 6 years ago. They tried to weasel their way out saying it was a long term leak and we didn't report it in time but we challenged it and they covered the damage. The other claim was an auto comprehensive claim and they covered that with no issues. After the homeowner claim the premium went up by almost 50% the next year. The following year there was another 40% increase then another almost 40% increase after that. Last couple of years the increase was minimal. Even with the exorbitant increases in the homeowner policy we stuck with Travelers. So, this year we were waiting for the invoice and were blindsided by a letter telling us that Travelers wasn't going to renew our homeowners insurance due to "debris" in the yard. There was no phone number to contact them regarding this issue just a "matter of fact" statement that the policy was not going to be renewed. Oh, they still wanted the auto insurance but not the homeowners. After 15 years, premiums paid on-time, one homeowner claim 6 years ago and no advance warning of non-renewal for a subjective view from an aerial photograph that they suspected showed "debris". We live on 5 acres that we farm, we grow grass hay for horses and have more than twenty fruit trees, table grapes berries and vegetables. We repurpose or recycle most of our waste items. We have tractors, trailers and various farm equipment. WE DON'T HAVE DEBRIS STREWN ABOUT THE PROPERTY! We have pallets we store to use when we cut the hay, we use drip irrigation for most of our trees and crops and store surplus supplies for installation and maintenance of our irrigation, equipment and facilities. This is not "DEBRIS". Our complaint is, after 15 years of paying premiums in-full and on-time, not one person from Travelers Insurance ever contacted us regarding their concern about "debris" existing on the property. NO LETTERS, NO PHONE CALLS, NO EMAILS, NO TEXT MESSAGES, just a letter of non-renewal. (NOT a shining example of customer service!) In our state Travelers doesn't deal with their customers directly. You need to use a independent agent that offers Travelers Insurance. Our agent can be difficult to contact. He doesn't return calls in a timely manner and never contacted us regarding the non-renewal, we had to contact him. He requested the photo from the underwriter and we provided him an explanation of the areas in question to forward to the underwriter. We are not sure he ever really provided anything I gave him to the underwriter. He did, however, say the underwriter didn't budge at all and that no explanation would change their mind. We gave Travelers 2 stars. We struggled with 1 star or 2 stars, but settled on 2 stars because they did repair the dishwasher damage and the auto comprehensive claim to our satisfaction. That being said, we would not recommend Travelers to anyone if asked. This is due to the lack of competent customer service follow-through that is expected from a long-term relationship.

I am incredibly frustrated with Travelers. I am a long time customer trying to make a change in my…read moreauto policy (to correct a Travelers error!). I have called about two dozen times over the past few weeks. Every time I get a message that says "We are experiencing unusual call volume." Message to Travelers: if you always have unusual call volume, then it is no longer unusual, it has become the norm, and it means your customer service department is understaffed, which reflects poor management. Worse, I keep choosing the option to get a call back "in at least 20 minutes." This system just doesn't work. So I've given up on it and am now on hold for 43 minutes--no message indicating how long my wait may be, just the same PR recording over and over and over again, which ironically begins with, "we know that your time is valuable" and ends with "we appreciate your patience." It's a pain in the ass to change insurers, especially after twenty five years, but it looks like that's what we're going to have to do. Because a company that has become this inaccessible is probably a company that has other problems. LATER: For the record, I did call the number that Travelers provided in its comment below. Guess what. Hold, hold music, "all of our customer service people are currently assisting other customers." I'm not getting on that merry-go-round again.

needed jump-start service.. automated intake for request was…read moreterrible (misunderstood most of my answers to its questions) but finally let me talk to customer service rep. who was great...verified all in- structions by text & followed up to make sure I was happy with service... service provider ( Nick) was GREAT !! ...arrived within 15 min, quickly dis- covered loose battery terminals, & tightened them (suggested "shims") also gave me great advice about my tires Thanx Nick & Hartford

Tomorrow I will be calling our independent insurance agent to get them shopping for an alternative…read moreto the AARP-Hartford insurance. We have been with this program for a number of years, bundling home and auto. Yes, the rates keep going up each year, which is to be expected. Last year seemed on the excessive side, but I let it roll. Today I realized that they are proposing a 71% increase in our premium for 2026 to 2027. What?! We are mature adult drivers with less than 10,000 annual miles of driving. My husband had a recent minor accident, but I don't believe that has even entered into the calculation for the new premium. There was no damage to the other car, very minimal damage to ours, and no injuries. No tickets or other accidents on record. 71%? What I see online is other consumers reporting that their rates were going up 45 to 50% in a number of cases. Once they shopped other providers, they were able to get much better deals. I sure hope that will be the case when our agent shops options for us. Just on general principal, I want to get away from Hartford as soon as possible! It's a good thing our renewal time is almost here, and we will be moving on away from them. Their partnering with AARP to save older drivers money seems to have turned into a bad joke, bordering on a scam.

Leigh McGraw is truly a SUPERSTAR who never let's us down! She is thoughtful and human-centered in…read moreher approach, an EXCELLENT listener, and thorougly supportive of our needs. She is professionally proactive, and highly responsive to every question that we have - without ever being "overbearing" or "pushy." Leigh always delivers value beyond what we hope or expect. She is truly knowlegeable of her craft, and patiently educates/guides us whenever there is opportunity to do so.

I'm very disappointed with State Farm I will never In a million years do business with them ever…read moreagain paying high ass insurance to find out it didn't even cover my car I learned my lesson and I will never ever ever deal with state farm again I will replace my car. And I'm already looking at new insurance agency!!! your people your company is fraud ass people!!

Bruce's service is personal and comprehensive. I called him for a policy in April. He explained…read moreto me the limits of the coverage and handled my situation, even though it was a very small policy. He found a carrier for me within 4 hours that met my coverage and price expectations. Later in the year, when I needed more insurance on a larger policy, I called Bruce. I told him I had to figure out coverage within two weeks. After about a week he found me a policy at 3/4 of what I had expected to pay. I believe he went above and beyond to find this carrier because I had previously priced this type of insurance with two other agents. I have had 6 interactions with Bruce in his office and I will say that I fully trust his opinion on all aspects of insurance. I would recommend him in a heartbeat to anyone moving into the area looking for insurance consultation, a homeowner's policy, life, small business, or auto policy. His office assistants are in my experience responsive, friendly and professional.

Be Careful - Very Frustrating Experience AARP Hartford was…read moresuper quick to take my money-- charged me 4x more than what I normally pay with my previous insurance company. I tried to cancel the policy less than 10 minutes later, but was stuck on hold for over 15 minutes. After that, I got transferred three times, and still couldn't cancel. They take your payment instantly, but make it incredibly difficult to cancel. Very disappointing and stressful. Would not recommend b d on this experience.

Be very very careful they are a bunch of scammers as I canceled my policy after switching to a…read moredifferent company and after I was told that I would get a refund for the portion not used like any insurance company does what they owe me still they claim I didn't pay even though they did auto payments on my account. Do yourself a favor avoid at all costs.

Crystal Financial and its staff are phenomenal. Jennifer, Allen and Sarah were extremely helpful…read morein getting me and my family insurance with Medicare and Access Health plans. They put all the plans in perspective so that we could make an informed decision about medical insurance. I strongly recommend them to anyone in a position with insurance needs.

From the owner: clearly distinct solutions for your insurance needsread more

Pretty horrible company. They expected me to forward an estimate through email when the only way…read moreyou can get an estimate is by bringing the products in person or having someone PHYSICALLY diagnose the product and expect you to wait 2-5 weeks to get your product fixed instead of just replacing the product altogether. Absolute waste of money, you're better off saving money every month in an account in case something breaks.

From the owner: Traverse provides customizable insurance for the things that are most important to you, like cell…read morephones, personal electronics, sporting equipment, cameras and more. See website for details. Coverage varies by state.

West Hartford office, in particular Jack Richardson is who I have known many years now. They always…read moreare available to meet for whatever I need. If Jack who was my agent isn't available another person will always pick up the phone and help. Emails and voice mails are always promptly returned and problems always resolved- an attitude of "whatever it takes". I always have felt like I was being treated with a caring more like from a friend than a business person and yet always they are professionals. I highly recommend the company.

New to this agency coming from another agency. Had them obtain auto, home & umbrella insurance for…read moreme. So far, excellent customer service. Definitely recommend.

I have worked with a few agencies over the years, but I have never worked with an agency that is so…read moregreat to work with. They have great customer service, promptly get back to you when you leave a message and they know their business! They have saved me a lot of money over the past few year by shopping the many insurance companies and providing me with the coverage I need and not just selling me a policy. I would highly recommend Amy Connors and her agency to anyone shopping for new insurance. Well Done

This is the best place to get your insurance! The staff was very helpful in getting me a great…read morepolicy that was affordable end even more helpful when processing my claim. The best!!

When my car was broken into and the driver's side window shattered, I reached out to the agency…read moreright away. They put me in touch with the the insurer, who advised me of my options. The earliest opportunity I had for repair to my car was 5 days later, which I accepted. When I learned of a school postponement due to storm on the day I was scheduled, I let the vendor know of the situation, and I also contacted the insurance company that has our auto policy. They were of very little help at all in finding a solution for me. I then called Evans, Pires & Leonard Inc. - the agency that handled the policy to begin with. I explained that I'd been driving all week with no window on my driver's side door and that I was now having difficulty getting a glass repairer to work with me without a week's delay. Before that day was over, I had an appointment for the following morning, which was beneficial to me. The glass repairer was excellent, and I am wholly satisfied with the work done. Had it not been for the help of Evans, Pires & Leonard Inc., I'd still be driving without a window until such time as the initial repairer could see fit to assist me.

From the owner: Auto, Home and Commercial Insuranceread more