I have been working with this insurance group for At least 20 years and they never disappoint!…read moreEvery time I've called them they have been friendly, Professional, helpful And caring. I highly recommend them!

I have had them for years and they are great. You should have an insurance advisor like them. I…read morehave them for my auto/home and umbrella insurance. Just this month my insurance renewal went up 30%. I asked them about this and they found the same coverage for 30% LESS. An insurance advisor will advise you on proper insurance coverage so you don't get wiped out by a lawsuit; I cannot stress how important this is. Don't waste your money on coverage that won't protect you.

Horrible customer service, awful customer service people. I has a horrible experience which…read moreincluded a woman who REFUSED to believe that the Target I was at did not sell car oil. Today, while trying to find the terms and conditions that say I can't cancel my membership, I was yelled at, given a wrong phone number, and hung up on when I asked for the woman who had raised her voice at me name. To be fair, I am getting the amount of my membership back from another fund, but AAA utterly failed to help me when I had a car problem and following up has been very difficult. I do no believe that they can legally refuse to cancel my membership if I'm not even asking for a refund. The contract is most likely an unenforceable adhesion contract. Edited to say: I have talked to multiple people at AAA, only the 2 people who health with my ling complaint were helpful. If AAA actually cared about customer satisfaction is wouldn't take so long and so many endless prompts to get to someone and the department wouldn't be so separated, nor would the terms and conditions be sad hard to find. AAA is a behemoth company that only cared about $. So, I'm not going to email another person to get the same response. If they really fated they could contact me through Yelp.

I came in for a REAL ID, the woman assisting me gave me the wrong information, so much of my time…read moreand money was wasted. that big round face lady in the front with her big fat azz, she looked so happy to tell me my documents were insufficient. she kept talking to me like I was slow or something. moon face azz bxtch

Have had nothing but great experiences with Peter my agent ,very helpful, knowledgeable, great…read morecustomer service

From the owner: The business was started on a vision to do things the right way. I feel that people struggle…read moresomeone they trust. They have become blind to what real customer service is. They accept a lesser version of what it should be. Not at my business.

Doug and his team have been such a pleasure to work with. If you're looking for auto, home, and…read morelife insurance in Connecticut call or visit his office for the friendliest service.

Our experience with Doug Brown has always been stellar. Not only have we found Doug to be attentive…read moreto our needs and knowledgeable, but a man who cares deeply for the community and the customers he services. His response to any questions or concerns that we have or may have had are responded always in a timely manner and handled with sincere effort to answer our queries. Not only would we recommend Doug,we have and will continue to do so for the reasons stated above and for the fact that he has saved us money and who doesn't want that?

When my car was broken into and the driver's side window shattered, I reached out to the agency…read moreright away. They put me in touch with the the insurer, who advised me of my options. The earliest opportunity I had for repair to my car was 5 days later, which I accepted. When I learned of a school postponement due to storm on the day I was scheduled, I let the vendor know of the situation, and I also contacted the insurance company that has our auto policy. They were of very little help at all in finding a solution for me. I then called Evans, Pires & Leonard Inc. - the agency that handled the policy to begin with. I explained that I'd been driving all week with no window on my driver's side door and that I was now having difficulty getting a glass repairer to work with me without a week's delay. Before that day was over, I had an appointment for the following morning, which was beneficial to me. The glass repairer was excellent, and I am wholly satisfied with the work done. Had it not been for the help of Evans, Pires & Leonard Inc., I'd still be driving without a window until such time as the initial repairer could see fit to assist me.

From the owner: Auto, Home and Commercial Insuranceread more

Ken and his staff are outstanding we have been a customer for over 20 years. Great jobread more

Please, save your money people!!! Switching myself I saved myself over $100.00 a month,while…read morealliance told me that there is nothing I can do!! I guess working for commission "pays off"! Especially in these hard times!!! Never again!

I find Burns Brooks and McNeils to be very efficient and honest. Specifically,I'd like to mention…read morean employee by the name of Katie, who has always been the epitome of being helpful and especially knowledgeable of all my insurance needs. Keep up the great work!

Ok, an update on this issue. I cancelled all my policies with State Farm (2 houses and 3 cars)…read more Well, or so I thought. Today I get a renewal notice for one of the cars! I called the main State Farm number and she says it's still active, even though everything was cancelled six weeks ago! So first they cancel policies I want (twice!) and then don't cancel policies when I want them cancelled! Unbelievable!

I joined StateFarm because I wanted to save money on my car insurance every month. However, I would…read moremuch rather pay more money and receive better service than to get ANY service from both Agent John Wilber, and his employees. I got married in August of 2013. I decided to combine my insurance policy with my husband shortly after in September of 2013. My husband also has StateFarm, but his agent is at a different location. I requested for all my information to be sent over to the new Statefarm office, and the Manager was kind and said they would send it from 7-10 days. I trusted that this was the action Mr. Wilber was going to take. Communicating with his office was such a hassle. They always promised to call me back to fulfill my request, but I never received a phone call from anyone... THREE MONTHS LATER, and after countless attempts to get in touch with Mr. Wilber, my insurance policy STILL has NOT been switched over to my husbands office. John Wilbers Office is simply a JOKE. They treat their customers as a JOKE. Needless to say, after my surprise visit to the office sometime this week and demand my information to be sent over, I will NEVER return to his office. If you want to save time, money, and frustration, DO NOT GO TO JOHN WILBERS OFFICE!!