I would not recommend Animal Medical Center to anyone who truly cares about their furry child. This…read moreis a privately owned vet with little to no professionalism. My dog was permanently expelled from their daycare due to supposed "behavior issues" that appeared out of nowhere. I was never informed of any issues until just this past week, when they gave him two "strikes." Today, they issued a third strike simply because I requested a more detailed incident report to better understand what was happening. Instead of addressing my concerns, the staff claimed that my request for clarification was "threatening." Asking for facts and transparency should never be viewed as a threat. I even sent an email requesting a call from the owner, but my message was ignored. Instead, I was told that both my dog and I are permanently banned from the premises. The most contradictory part? They claim my dog is too "aggressive" for daycare or boarding, yet stated they would still provide him with medical care if needed. If he were truly a danger, how would they safely provide care? The inconsistency is both alarming and unprofessional. Never in a million years would I have thought that asking for facts about my dog's care and behavior could be twisted into something negative. Their handling of this situation shows a complete lack of accountability, communication, and respect for both pets and their owners. Please refer to pics of email sent.

My experience at Animal Medical Center has been so consistently disappointing that I feel other pet…read moreowners deserve to know. Over the past year, I've taken multiple dogs here. My dog Dixie had eye surgery that cost over $700, and her eye actually looked worse afterward. When I asked about it, I was told they "didn't want to be too aggressive" and that she would now need a second surgery -- for another $600-700. In my opinion, this should have been handled correctly the first time. With my other dog, Mila, I brought her in several times for yeast infections in her ears and paws. I later discovered the medications I was being sold were not for yeast at all but were steroids and allergy meds. At one visit, I was charged over $180 for treatment that provided no relief, and at another, I was told her painful ear hematoma would not be drained -- despite the fact they had drained the other ear in the past with no issues. Instead, they tried to push me toward a surgery I didn't feel was necessary. On top of this, their office practices are unprofessional. I was once left on hold for 10 minutes before being hung up on, and when I called back, I was treated with attitude. Even more concerning, when I asked for my pets' medical records, I was told they couldn't release them until the doctor approved it -- which is not accurate, as owners are legally entitled to their pet's medical history. I also asked for a list of her vaccinations , I was given only a "reminder list" of vaccines, not the actual records, and was left waiting while the vet walked past me multiple times. Only after I left did I receive a text saying the full records were suddenly "ready for pickup." (30 minutes later , mind you I waited 10 minutes in their office before the other Vet who I was on the phone with making an appointment for Mila, told me they would request them and to leave. Yes they heard the conversation as well) In my opinion, this clinic seems more focused on upselling expensive procedures than actually helping pets. I have since moved my animals' care to another veterinary clinic where my concerns are taken seriously and my dogs receive proper treatment. I would not recommend Animal Medical Center to anyone who values transparency, professionalism, and genuine care for their pets. I also wrote this letter to send to the board. Find it in the photos as well as the text confirming , I was denied their medical records in the office when I asked for them

This was an absolutely terrible day for Mom and me. They took great care of our dog. I do not want…read moreto add more for my review it is a sad story

I would give this company no stars, but unfortunately that is not an option. Please read this if…read moreyou are a current customer or if you are looking for a vet. I took my 6 year old German shepherd in because I thought he had an abscess on his butt. First off, I was charged $69.50 for a six month preventive care exam, and an additional $46.50 for an urgent care fee. Dr. Smith looked at the mass on my dogs butt, he did not touch it, he did not listen to the dogs heart, he did not look in the dogs eyes, or ears. He basically took $116 to view-at a distance- the mass. Ok, i give the dog the meds and take him back in for a checkup about a week later. Once again, Dr. Smith just looks-at a distance-and it is decided that we need to remove the mass. Great, surgery is scheduled for a couple of days from then. once again, the visit costs $69.50, and Dr. Smith has yet to put hands on my dog. Keep reading.....it gets better. Surgery day arrives, I take in my dog, drop him off, all is good. I head to work and get a call from Sarah Dalton, who informs me that there was a miscommunication and the office needs the high end of the estimate paid in full prior to them doing the dog's surgery. the estimation was anywhere from $1,569.33 to $2,263.33. We were told we had to have the money there before 8am. I have never heard of this being done before and it kind of shocked me. So, I called my son and he called in with his care credit. Sarah told him his account didn't exist. My kid was a bit upset because the account exists and she was harassing him for the money. He went in to pick up the dog. when he got there he was informed by Sarah that she felt we could not pay for the surgery......hmmm, discrimination, yup. I didn't know that Sarah Dalton had access to any of our accounts. we took the dog to Mount Hermon ---who I highly recommend--- to get the surgery that was needed. we found out that it is a bleeding probably cancerous tumor that she could not take off due to the area and the depth. She sent us to Greensboro oncology, they couldn't get us in for 3 weeks. So we made a decision to go back to this horrible place to have the tumor removed and let the poor dog have some sort of life with the little time remaining. We called and scheduled surgery. Oh, keep reading, cause it shows what these people are all about. I get a call on Monday after a very tough weekend, from none other than Sarah Dalton. She tells me that they are terminating our relationship due to the past inciden. Yup, you know the one where money was the most important part, and I was too poor to afford the surgery. I finish my workday and stop by their office on my way home. I ask to speak to Dr. Smith, who tells me that my son was disrespectful to his office staff, who sent a bleeding dog with a tumor on it butt home. DISRESPECTFUL, his staff declared us unable to PAY. SARAH DALTON and Dr. Smith are disrespectful to animals and their owners. HOW DARE SOME TWINKY DECIDE WHAT I CAN PAY FOR. THANK YOU SARAH DALTON. DON'T take you animals here, and tell everyone the same. Mount Harmon is great, take them there.

My German Shepherd loves Bonz N' Bubbles! The staff are so kind. They are great at explaining how…read morethe process works. If you are washing your dog yourself you can go anytime. I call first just to make sure they are not totally full. You put your dog in the bathtub, hook them up to the side and start washing. They have different shampoos that you can use, the suds come out of the hose, or you can use your own shampoo if you prefer. They provide brushes, curry combs, ear wipes, toothbrushes, towels, and aprons for your use. When you finish washing they have a great dryer that has different settings. In the front where you pay they have different items for sale, grooming supplies, collars, leashes, candles, etc. They also do grooming themselves. Personally, I wash my pup and they work on his nails. They do great with him. If you plan on going regularly they have a wash bundle savings card. Call or check before you go the first time because they do require some records the first time to keep all the dogs safe. Love them!

Took my dog and my grand dog in today and we gave them a bath. Great environment, we were given…read moregreat instructions on the tubs, all the different types of shampoo and what they were best for. Amazing experience, we will definitely be back. Thanks again!!

We're delighted with the improvement our 11yr old rescue dog has shown since being treated by Emily…read moreThackston, DVM. Jaco is very belligerent about brushing and grooming, but Emily was able to shave of his matted haunches and diagnosed what was making him lethargic and grumpy, give him his annual shots, and he's been smiling ever since. Recommended!

We love Jerry. He is kind and has always given us great. As for the other comments, I'm not sure…read morewhat one person means with having a service dog. He treats all dogs the same and just because it's service dog will not get special treatment. I know this from personal experience. I also know whenever I've had an emergency they take the dog in and you may have to wait or leave it, but they've always fitted me in dog cat whatever so I'm not sure what that comment was for either. We have been going to him for years. We've tried other vets from here to Madison and none of them comes close. We do take our cats which rarely have anything wrong but yearly shots to another Vet because of the cost, but if I had an emergency with my cats that Vet would not touch them as they have been a joke since I would go into them. But I save money to have all these animals in my home vaccinated and treated for everything.

Our pets actually LIKE going to the vet and our beagle has a crush on one of the techs! From the…read moremoment you step in the door to Dr. Smith's thorough and informative visits I could not recommend any place other than Woodsdale Animal Hospital. The health of our animals has improved through Dr. Smith's recommendations and treatments. When we lost two of our pets their kindness was so comforting.

This vet is so spectacular. Not only are they so empathetic and patient, they remember you and your…read moreanimals and truly CARE!!! I've had so many positive experiences here including a surgery for my dog which went amazingly even in the midst of me being so nervous. I recommend them to the highest degree. :) (and the gals at reception are the best)

The staff and veterinarian were kind and excellent with my dog. I highly recommend this office.read more

shorted me on meds for my dog then told me I had no pills purchased in late December then how did I…read morehave enough meds to last another 15 days which should have been 30: days but all she did was argue wit me not ever going back

In some ways they are good, but there are things not so good. Their records aren't the best, not…read morelisting the exact names of medications some of time. Of concern is that they were fined in May 2025 by the Virginia Board of Veterinary Medicine for having expired medications in working stock and some that were opened without noting the date of that, having a dental machine with dried blood on it, as well as other violations. It's public information at www.dhp.virginia.gov/Notices/VetMed/0303000714/0303000714Order03062025. pdf (no space). I hope my pet didn't get medicine that was expired and didn't work well. My pet did need a second round of meds, which sometimes is how it goes, but now I don't know if the first round didn't work as maybe it had been expired. They will be nice to you and your pet, one vet being nicer than some others, but you might want to go elsewhere. I do not recommend Dr. V.

I boarded my Maltese and Poodle mix with Shantee and felt they were treated like her very own. I…read morehave a 5 month old German Shepherd female that Shantee will be working with here at my home for her puppy training. I trust Shantee 100% with my fur babies and hope to have her train my shepherd, Alita to her highest potential.