Diane that work at best wash on west main she keep the place clean,she is super sweet she greets…read moreall customers that come in I recommend that place it's a10/10 and also nice music plays in the background as you wash

I decided to try this Best Wash location because I didn't feel like driving to Fairview Heights. I…read moredidn't go there with the expectations of making the Attendant my personal slave, either. I take my baskets from & to my car, all by my adult-self! I pulled into the parking lot and found all of the Handicapped parking spots taken. Later, I found out that none of the 4 people who parked in those spots were disbled. I parked, opened the car door and became overwhelmed with the smell of skunk weed and the sound of booming radios. I should've turned around and went right back home! I didn't. This Laundromat is abused. A sweet Attendant was on shift while I was there. She cleaned all of the unused machines & dryers twice. She mopped the floors twice. It didn't make one bit of difference. My clothes had a sour-like smell after they were washed. That means that the washing machines needed to be cleaned. There were no folding tables. I didn't feel safe & the Laundromat is in need of a serious upgrade. This my first & last trip to this location.

I have been a loyal customer since 2007 and had been very pleased with their dry cleaning services;…read morehowever, 3 weeks ago I brought a BRAND NEW business skirt for dry cleaning. When I picked it up, I was told there was a wine stain on the back and it was very difficult to get out. I was livid and told her I should have been called about this BEFORE any cleaning as the skirt was brought there BRAND NEW. I argued with her and to no avail, she was not accountable and would not compensate me for the skirt nor offer complimentary dry cleaning for the value of the skirt. Instead, she kept saying it was a wine stain, and I should return it to where it was purchased. I WILL NEVER GO BACK...POOR CUSTOMER SERVICE WHEN THEY ARE AT FAULT!!!!!!

I just have a great experience at your Premium Cleaners in FVH location. I was dropping off some…read moresuits to be cleaned and have the pants hemmed. The young man at the counter was extremely helpful since i am new to all this process. He explained the timeline for alterations and made my experience really awesome. Just wanted to let management know about their outstanding staff that made for my great experience. Thank you and thank him!

I took my husband's suitcoat there, it wasn't cleaned correctly, I left it there to be recleaned &…read moreI never got it back,I called about 3 times, I was told someone would call me back, I never got that call, & it's been about a month & a half now, I wouldn't ever take anything else there, or recommend them, stay away from this place! Horrible service !!

Recently in an attic of our family home, I found a vintage dress my long-deceased grandmother, Oma,…read morelikely last wore in the roaring 20's. And it was in terrible shape; badly stained a dark streaked tea color, matted, frayed, and really almost unsalvagable in our view. I took it to Prime Service Cleaners in O'Fallon, always my family's go-to cleaner, and walked in with it. They immediately told me what I had already guessed; there was little chance this dress could withstand what it would take to clean it even if it were even possible to clean it. It would take a miracle. But the process was most likely to simply destroy the dress due to its delcate fabric and tassles. I asked them to try anyway and signed the release form. Today, we picked up that dress and to say I was positively stunned would be the understatement of the century. This dress now looks near-perfect, like a true museum piece. I can't even comprehend what took to make this piece come back to life. So thank you, thank you, thank you for your truly amazing masterful preservation of a family treasure.

I gave them a dress with some punch stains on it, and there was also a stain that was on it when I…read morebought it, and orange ink stain I believe. I didn't expect them to get that one out because I'd had the dress for so long. But they got all of them out!! And honestly it wasn't terribly expensive considering how much I paid for the dress originally. Friendly staff as well.

They were quick with replacing a zipper on a jacket. Unfortunately, they did not use the same type…read moreof zipper that was on the jacket prior, they used a much larger zipper zipper. If you go there be specific of what you want.

I took my coat in for a new zipper and needed it in two days. She said no problem, had it ready…read morewhen I walked in and only charged me $24. My zipper works great and I will be taking all my alterations there!!