HORRIBLE service. My fiance and me showed up to what we thought was our booked appointment to look…read moreat blue wedding suits. Older sales associate guy looked completely confused upon our arrival, knew nothing about our appointment, and then to top it off told us they really don't have that many blue suits right now but to check back in a month. I then said "how can you not have that many? When we were here month ago we saw a whole ton of blue color samples to choose from for custom suits." He's like "Oh you want custom?!" OMG, yes, that's what the appointment was booked for! Guy was seriously out to lunch, offered no help at all, and we walked out empty handed. So disappointed, we had heard great things about Moores, never again.

It's been a great experience!!! Jamie was extremely,…read morehelpful, knowledgeable and has fashion sense. I was very pleased with the attention to detail as well as my needs. Pricing was fair I suppose. I'm sure that when I go back, the fitting will be superb. For the price you get to keep the pocket square, the boutonniere and the socks!!! My rental experience has gone very well.

I have been here three times and had the worst service imaginable. No one helps me, no suggestions…read moreand I usually have a young child with me who is keeping the whole experience on a time limit. I love the clothes and style but the prices are too high and quality is a 7/10 now. Staff need service training.

Went o to this store 2 days ago. Best customer service, product knowledge and checkout assistance…read moreever. I interacted with 6 staff - each having something to offer in help, information and ensuring I had different sizes brought TO MY DRESSING ROOM. (What? Does that still happen?!) I had 6 items to find try on, and when I walked into the store and saw its size and amount of goods, I was a bit frustrated - as I was in a hurry. Within 30 seconds I was approached by a woman in the Levis, saying that it looked like I could use some help . . . and a good shopping experience continued from there. At the till, another staff lady showed me how to maximize my savings on the triangle app. As I have a Triangle MC - she showed me more offers on the app I wasn't aware of: tripled my points. I shop Marks from Fort St. John to Vancouver to Invermere and into Calgary. Great merchandising and clean. I've found that Marks has upped its game over the last few years in general (except an unfortunate shop at one of upper Kamloops store . . .but I've gotten over that.) I'll be going back to Langley as I suspect they have everything in stock and it will be fun to browse and take some time. Hello to all those who assisted me at Langley: what a pleasure.

Hands down the worst customer service ever. Never approached by a single CSR nor asked if I need…read morehelp even when there were 5 (yes 5!!) floor associates who (obviously must hate their job) never see me. Everyone else who walks in from observation apparently does though. Filled out a survey giving the absolute worst score possible and have yet to hear back from anyone from store level. Definitely will never ever be going back. Adios.

Came in here the other day looking for a specific patterned hoodie. There was no one else in the…read morestore and only one girl working. I asked her if she could help me find it, and she led me back to the front of the store and showed me a jacket that was pretty much plain black -- the pattern was super faint. She then said that they didn't really have what I was looking for, and directed me towards below the belt. She wasn't very nice during the whole exchange, and pretty much told me to get lost. The store doesn't have a whole lot of selection, and it's pretty much just a whole bunch of variations of the same thing. Bench. is also notorious for being super friggin expensive. Other than if you wanted a specific item from this store, I don't see much of a reason to shop here.

I was in this store on April 28th/23. Received…read moreunprofessional service. Barely received acknowledgement walking into the store. When I asked for assistance, I was told,what I see is what they have.​ The one cashier at one pint left the cashier in training instead of taking over and getting the line up moving. She actually went over to other till, turned her back on us and starred at her computer. I will not be going back again.

The Park Royal Boathouse is NOT a good store to shop at! They DO NOT honour their store policy of "…read moreno hassle returns" I bought a pair of boots from them recently in November 2023 and after wearing the boots for one day the zipper broke! I could not get my foot out of the boot for over an HOUR! It was a terrible experience, what made it worse was when I tried to get a refund, with my receipt within 14 days they refused..saying that it was my fault the zipper broke! I can assure you that I know how to use a zipper and the zipper in the boot was damaged when I got them. The zipper should last more than one day! The clerk that helped me would not even give me his name and instead gave me the number to his manager who gave me the runaround again. I sent here a photo of the boot and the broken zipper that is still stuck and she refused to refund my money for the boots. No wonder they were on sale, because they are faulty!! Still waiting to here back from the remote management if they are able to do an exchange. It's unacceptable how this store portrays a good return policy but in actual fact they don't care at all about their customers or doing the right thing!!Shame on you Boathouse you give retail sales a bad name. I urge everyone to think twice before giving this store your money. Cause if something should happen to go wrong with your purchases they accept no responsibility or hold themselves accountable in any way. Worst customer service ever!

The best dress selection I've ever seen!! I felt like I was in a 2000s romcom trying things on, the…read moreladies that run the place are so friendly and the prices are amazing, I found my bridesmaids dress and my friend got a dress and the straps were a bit loose and they tightened them for her on the spot! I've been twice and I can't wait for whenever I have an excuse to come back!

My daughter needed a dress for her first Homecoming. This was all new to me…read more A friend recommended G&G. Had I not looked them up online, I would have never even known this little shop was there -tucked in between others. We spent quite a while in the store and the lovely owner gave her lots of tips. She ended up finding the perfect dress, exactly what she was looking for. I'm happy because we spent under $50 on a dress she'll likely not wear again. She also found a great accent necklace to go with it. Tip: don't try on dress by sizes, look for the style and colors you want first. We found things that fit my daughter from size 4-16. Dresses like this really vary in sizing.