Absolutely NEVER bring your car here. They will always fail you in inspections and quote you an insane price on something that you do not need fixed. The staff will talk behind your back about you in their shop and will actively try to ruin your day. Please listen to the other reviews and avoid this business and any others that are related! read more

Bait and switch state and emissions test, with overpriced quotes! DO NOT bring your car here for a state inspection and emissions test, just to save $50 compared to bringing your car to a legitimate business. You will feel as dumb as I did after leaving this dump. Tires Etc. in West Chester, PA might as well be a chop shop. There are so many warnings on Google and Yelp about Tires Etc. that I wish I had known about or even thought to read through prior to making an appointment with them over the phone. I've never been scammed by a mechanic before now, so I didn't have my guard up. Besides the wait times to pickup your car, which an absolutely awful experience, please be warned that the staff and advertisements from Tires Etc. state they will only charge you $44.99 for the work, but you have to make sure you read between the lines and connect the dots. Though Tires Etc. pricing is $44 less, they WILL fail your inspection and conveniently slap you with something that needs to be repaired. Here's the thing, I just moved here and my car passed inspection with flying colors 4 weeks ago in VA, which is much tougher on inspections than PA. Not only that, but I had my own personal mechanic replace the brakes last month, prior to the VA inspection, which coincidentally is right next to the controller arms of which Tires Etc. is claiming failed inspection. I even called my mechanic and shared what happened, and he said there is no way my car should have failed, that controller arms may be worn, but they had some time before replacing. He feels that this place was a bait and switch shop, laughed at how much they wanted to charge to replace 2 controller arms, and that I was unlucky and did the right thing by leaving. What should have been a $45 inspection, turned into a scam to try and charge me $500 for parts and $2380 for labor. $2880 total plus tax. I only asked Tires Etc. how much the controller arm replacement would cost while I was there, because they made me feel trapped by telling me if I left I'd have to pay for the inspection all over again. Bait and switch 101, but they already know that eventually someone will say yes and they'll cash in on their pray. And so, I paid their $45 fee, $47 with tax, and got the hell out of there quickly. Interestingly enough, I called Meineke to see if I was overreacting, but I was right, because they replace 2 controller arms for less than half the quote that Tires Etc. provided. Half the cost! I advise you stay away, but if you're unfortunate enough to fall in their trap, make a bee line to a legitimate business or chain that does inspections, just like I did. My car passed the same day at a legit mechanic shop, and all I needed was new windshield wipers. They too confirmed they'd had customers many times that fell for the Tires Etc state inspection and emissions test fail scam. They'll probably draft a response to this review and say whatever they need to in order to sound legitimate and attract new victims, but other than pointing out I had moved here recently, and past an inspection in another state, I didn't say much else while I was there, mainly because I was worried if I didn't fix my car with them that day after they conveniently failed my car inspection, they were going to damage my car before getting it off the lift, so I kept very quiet. Again, you've been warned. read more

Tires Etc - The front of the store - Auto Repair Near Me - West Chester, Pennsylvania

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I genuinely hope this place goes out of business soon due to their lack of customer care. After keeping my car for two straight days because their supposed machine was down they finally tell me they can't fix my car until sometime next week. Now I missed two days of work because of this discrepancy. The only reason they kept my car instead of calling me to tell me their machine was down, was so they could get the sale of the tires I needed for my truck. They didn't want me to creep off and take my business elsewhere because of their poor machinery. If this wasn't bad enough, I get nothing but attitude from the employees at the front desk as if I am the one in the wrong here. Please please please do not use this business. They will rip you off. Problem with them. read more

I dropped my car off Tuesday morning (July 1, 2025) for a basic inspection. My seatbelt was working just fine. I used it to drive there with no issue. A few hours later, I had to call them myself to ask about the car. That's when they told me I failed the safety inspection because the seatbelt didn't latch. I came in to check, and now the belt just slips out. When I asked what happened, the mechanic told me, in front of a witness, that he yanked it while driving. And then they casually tell me it'll be $200 to fix. Seriously? Why would I bring my car in for an inspection if I knew the seatbelt wasn't working? That doesn't even make sense. I've been maintaining my car for years. I know what passes and what doesn't, and I know my seatbelt worked that morning. When I brought this up, the front desk guy gave me attitude and tried to act like the mechanic couldn't have caused the issue. Meanwhile, the mechanic had already admitted to yanking it. After that, they didn't call me back, even though they told me the mechanic would call me the next day. No follow-up, no accountability. I called the Nissan dealership just to check. Even they were shocked by the $200 quote. And dealerships are usually more expensive. That alone should tell you something. Later, I reviewed my dash cam footage. The camera runs automatically while the car is on. For the first 8 to 10 minutes of driving, everything sounded normal. Then I could hear the sound of someone trying to force the seatbelt into the buckle again and again. Any driver knows how a seatbelt works. It clicks once. If it doesn't latch, it fails. There's no reason to keep forcing it unless you're the one who damaged it. This wasn't just bad customer service. It was careless, unsafe, and shady. If this isn't resolved, I'll be filing a complaint with PennDOT and sharing my full experience on social media. I don't usually post reviews like this, but I tried to handle it directly and was ignored. You damaged my property, tried to upsell me, dismissed my concerns, and then tried to charge me for the issue you caused. That's unacceptable. read more

Track pictures before you get service here. Upon pick up of my truck with new tires I discovered this damage to my rim. I told the manager that there was damage to my rim. His reply to me was there's no way my tire machine could have caused that damage. I didn't think it did either but the damage wasn't there when I dropped it off either. Just be cautious read more

Tires Etc - Take pics of you rims or car before getting service here. - Auto Repair Near Me - West Chester, Pennsylvania

State inspection. Great price, easy transaction. They even offered to replace my wiper blades with ones I brought in for free. I'll be using them again. read more

Incompetent people, receptionists might be brain damaged. Waste of time and money dealing with them, highly recommend going anywhere else. Their inability to fix a leaking TPS, and then break the tps and returned the tire off the wheel is astoundingly bad business. read more

I came in and waited three hours to fail my safety for some ******* windshield wipers that they tried to charge me almost $200 to replace!!! Now my horn is out! WTF? Yup, I didn't even look at the reviews. Just to try and save a few bucks. Jokes on me. Ugh, I should have know better! read more

We brought our 2017 VW Tiguan in for a state inspection and Tires Etc (West Chester) tried to scam us for almost $2,000 in repairs. They claimed it needed 4 new tires, even though we had driven only ~12,000 miles since changing them and they had over half the original tread left. In addition, they wanted to replace both front control arms and ball joints, claiming that all bushings were cracked. Although the control arm rear bushings showed some deterioration, the other bushings and ball joints showed no play or cracks whatsoever. We replaced the control arm rear bushings ourselves (fairly simple and about $90 in parts) and took the car elsewhere to have it reinspected without any issues whatsoever. Needless to say, we will never be back! read more

This place is a joke. I had a screw in my tire, needed a simple patch. They allegedly put a plug on the inside. It was still leaking, same spot. The tire has maybe 2000 miles on it and they said they couldn't fix it, had to be replaced for $165. Stay away. Follow up: took the tire to a real auto shop. They unmounted the tire and revealed that there was no patch applied inside. Tire had apparently not been unmounted recently, road grime on rim was undisturbed. Real mechanic took pictures of their work. Not only was I lied to---repeatedly, I was charged for a repair that was not performed. Fraud in every sense of the word. read more

A joke.. Do Not Go Here!!! They do not care. They kept my car for three days for an inspection. First, it was excuses that he lost techs, and then it was he couldn't get a part, and then it was they sent him the wrong part and then it was they couldn't get a bolt undone and they had to cut it. Apparently, it took them five hours to cut the bolt on the third day. I will never give this place business and I highly recommend you don't either. Oh, I almost forgot to mention I have to go back in three days to get the emissions sticker put on due to an ABS diagnostic that they told me for three days they were going to do and they didn't do it until the end of the third day. Now they're inconveniencing me during my vacation to come back on a Saturday for Emissions sticker and the ABS sensor completed. Did I mention they are charging $300+ for ABS and sticker in addition to the $1661 they charged me for the other stuff!! Fuming! They're a joke and Dominic and John are liars. Nothing but excuses and upselling. Lastly, they were messy and left my car with grease all over the place. Question above is what can they do to improve-- and my answer will be close your business and stop ripping people off!! read more

Poor quality workmanship and poor customer service to match it! I brought my 2012 Honda Odyssey in for a few repairs - front motor mount, tire sensor and inspection. I was was given a verbal price on the cost for the mount part and told it would be ready by 4:30 on Saturday. Showed up at 4:45 and was informed the car was not ready. There was no call to tell me it would not be done on time. I wasted the time to go back and forth for nothing. I was left without the car for the rest of the weekend. They told me once I was there that they had had trouble with a stripped bolt and offered me an Uber to collect it on Monday. I was also informed casually about the guy that walked off the job and the other guy they had to send home for insubordination that same day. On Monday I came by on their Uber 3 hours after they said it would be ready. The price for the part was over $100 more that what was provided to me verbally. I should have asked for the estimate in writing! As soon as I drove off the lot it was clear that the alignment had not been done either at all or if it was touched, properly. The wheel had to be an a 20 degree angle to gotraight. I came straight back. They said they would check it. But they made me wait 15 minutes while their scrap metal guy finished loading his truck. I asked for the manager and was told to be patient. I had to insist that he go and tell the recycle driver to get off of his phone and stop wondering around and move his truck so they could pull my car in to work on it. Between the poor customer service and the poor quality workmanship I suggest searing clear of this place. Any potential cost savings they may appear to offer proved to not be worth all of the wasted time. read more

Do not go there! They don't honor appointments. I had a 1:00 appointment and ended up getting a call at 4:00 to tell me they don't have the tires I ordered online (and I called before I went there and it was confirmed they had them)... then tried to sell me much more expensive tires! They famous for telling you they have the tires you're looking for....but then when you go there they're out of the but happy to sell you more expensive tires! They will try to up sell you on absolutely everything you don't actually need because they get bonuses for it! read more

I was lied to twice, provided incorrect information, and was charged for services not provided. Took a van in for State Inspection and Emissions. I got the van back and was told the van is exempt from emissions due to the size or weight of the van. I found that odd since the van is not that large. I checked the other vans we have that are similar in size, and they are not exempt. I saw that our large van is exempt but has an exempt sticker. I went back and asked about it and was told the van is exempt and not a sticker is required. I found that odd, but I'm not a professional. Several weeks later, I was stopped and told that I was not inspected correctly. That the weight is just below the threshold of being exempt. I called and explained and was now told they do not have the equipment to perform the emissions on the vehicle, and I need to go elsewhere. read more

Very pleased with the prompt service, communication, attention and price. My tire was losing air fast so I dropped the car off the night before. Zak called first thing to let me know they'd get started and call me back with an estimate. Done in one day and I picked it up in the evening after work. Thumbs up. read more

I had a great experience. I've read some of the reviews and I don't understand who did their car. I've gone twice to this business. I first had my shocks repaired. I had new tires placed on my car. And I just finished an oil change. I enjoy every minute of them repairing my car. They repaired it properly. They repaired it on time. And, I used their drop off service. I've never had a problem with Tires, etc. so far. Never. The last time I was there I spoke with Lyndon. I apologize if I didn't spell his name right but he was the nicest man. They are honest there. They call you and tell you what needs to get done and they don't BS around. They want to make sure you get the best deal and the best quality job for the value. The first time I was there I had Joe helping me and he was great. I even paid for the job before it was even done. I believe everyone there does a quality job and I recommend them highly. I wish they were in a better location and their parking lot was bigger because they deserve a lot more service. read more

BEWARE GETTING NEW TIRES HERE!!! MAKE SURE YOU TAKE PICTURES OF YOUR WHEELS BEFORE COMING HERE!!! I've been coming here the past 2-3 years for new tires and I've had zero complaints up until today. I got four brand new tires and when I went to my car after they were finished, all 4 of the rims on my wheels were scratched. Some of them look like curb rash so I guess one of them drove along a curb going in or coming out of the shop, the rest are from the machine. I spoke to a worker there and he said that he can't help me and there's no proof that they did it. I clean my wheels once a week and they have been spotless up until now. I requested to see the camera footage, and convenient enough for them, they don't have cameras in their garage. Repairing my wheels are now going to cost me $650 due to their negligence. read more

I had my car inspected April , 2021. At that time, I was told I need rear breaks and a battery. I paid for the work to be done. Later, I heard a noise when my car was in reverse that sounded like my emergency break was on. I took the car into Tires Etc. They advised it was a lubrication issue and it was under warranty, no charge. I came in again and purchased three new tires as I got a screw in my sidewall. The noise was still happening. I asked to speak to the owner. Jeff, the manager, told me he was the owner. I advised I was very disappointed. I then took the car to Kia of West Chester. I described the issue and they found the seized caliper right away. I called tires etc and was informed that Jeff had died. Taken aback, I had the repair done at Kia of west chester planning to follow-up at a later time. I spoke to the new manager and was told they could do nothing for me as the repair was not done there. They missed a seized caliper at least 2 times. Once with the tires off of the vehicle. The dealer took the tires off and was able to diagnose the issue quickly. Needless to say, had I not been diligent, my brakes might have failed. The new break pad that I had installed in April was cracked and broken by November of that same year. Who know whom else would have been hurt. They have lost my business. I hope to keep any one else from patronizing due to their inept team of mechanics. I was told initially, that management would make this right. Later, I was told that there was nothing to be done . Something stinks. read more

I needed new tires, brakes & rotors for inspection. I stopped in on a Sat and they had the tires in Tues after a holiday. Tires Etc beat the price the dealer gave me (no surprise) for the same tires. In addition, I got better rotors, had all my tire sensors switched out while I was at it, alignment and quality quick one-day service. My truck looks great and rides great. The service transaction was excellent. Communication great and very easy drop off and pick up. It's hard to find a good mechanic you trust and does good work. I recommend Tires Etc if you want fair, quality work on your vehicle. read more

I had an emergency flat needing fixing. They had the time & the right price. Also they made sure my alignment wasn't off. It was! That makes the tires not last. They called & ask if they wanted them to fix. Yes! Only visit but it was a good one! read more

They should allow zero star ratings. That would be more accurate. Jeff the manager is horrible. Don't listen to him, when he says it will be an hour and a half. He says that to every. I left my car , came back 2 hours later, and it hadn't been touched! Told me they still needed a few hours. Dont waste your time, just warning you... read more

I wasn't sure about it. But when I walked in, I was greeted by Brian and he made me feel welcome. I had coffee while I waited and watched TV in a comfortable chair. They charged me what they advertised, and didn't tack on anything extra. It was a good experience! read more

If you want to go to the cleaners, Parkway is just across the street. Went in for PA State Inspection (a $45. special) and came away $800. lighter. As it turns out if you take your car to a tire store for inspection, guess what? You will fail unless you buy four new tires. My bad, they got me hook, line and sinker. Never again. read more

Bring Jeff back. These clowns now are pushy salespeople who pretend to be a legit shop. Lied to and overcharged.

Never again. I've been taking my vehicles to this place for over five years now, and it recently had a change of owners. The "new" Tires Etc features slow unresponsive service and overpriced work. Yesterday they had my vehicle first thing in the morning, but decided not to call me until mid afternoon to discuss what needed to be done. Then did not follow up until I had to call them 20 minutes before closing, as they were finishing up. This was after a promised "call back" that never happened. I was actually picking up my vehicle as they were closing, when they dropped a huge bill for brakes / tires on me. I knew it was overpriced when I saw that I was charged almost $200 to install fog lights (put the new bulb in?). Labor was way more expensive than when I had been there previously. If you need a couple tires, bulb replacement, and new brakes all around, be prepared to spend over $2000 here. I'm sure there are places in West Chester with much better service and pricing overall. Lesson learned. read more

My late model turbo car had a complicated issue that required a unique and expensive tool these guys didn't have. After working on the car and hitting this roadblock they contacted me to direct me to another shop. They charged me nothing and were so friendly and accommodating. I'll go back to them routine maintenance and for work I'm my old pick-up. Top notch people. read more

I used TE for our service needs for 3 vehicles over 5+ years, when Jeff was manager and it was very honest and fair. I took my daughters car in for brake service in Jan and the new young manager thinks he can deceive women and get away with robbing them. He said she needed breaks on ALL 4 wheels and the bill would be $1900. My husband grew up on a farm and has replaced lots of brakes. He got 4 top grade rotors and pads at auto zone for less than $500 and installed them on the front ONLY, the rear did NOT NEED ANY NEW rotors or pads. THIS manager is VERY DISHONEST I stopped using this shop and will never return. It's a shame read more

Having recently moved into the area I was coming up on auto inspection time and needed ti find a reputable and fair mechanic. When I had these guys inspect my car they tried to sell me an extra $1150.00 bushings and control arms job. Needless to say, I took it to another station for a second opinion. Who indicated I needed bulbs and wipers but NO BUSHINGS OR CONTROL ARMS. read more

My current Goto mechanic for non warranty work. Dependable and honest, good prices, and stand behind their work. Can be a little tough on timing occasionally - they are a walk in shop. But worth the wait. read more

THE GOOD: Unlike my previous experience at a different Tires Etc, the store manager did not push any unneeded maintenance during a routine PA inspection/emissions test. I went in to the inspection knowing the one needed repair to pass the inspection, and they correctly pointed it out. THE BAD: 1. The parts they used could be found for $75 (most expensive) at auto parts stores. I was charged almost $300 for it, a 384% markup!! 2. The bill does not breakdown hours of labor, just total labor charge. The parts used in the receipt do not have a brand associated with it, so you don't know exactly which (brand) part they used. OVERALL: Average for these types of car repair shops. I highly recommend to procure parts on your own and have them (or another shop) make the repair/installation. I'll be coming back with a different car later this year and I'll update this review. read more

Tires Etc - Auto Repair Near Me - West Chester, Pennsylvania

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The service and prices are so high that I don't recommend Tires Etc., West Chester, PA for any service outside buying tires. For a brake job, it charged me $285 for rear axle brake replacement. The material cost was put at approx. $90 (which costs only $30 at Pep's Boys), and the job, which by the way, did not take more than 10 minutes, was extra $165, which even the dealers don't charge. It was a ripoff and thuggery! I witnessed the whole thing and timed my watch as to how long they spent on taking the rear tires and putting the new brakes. Nonetheless, I was forced to wait for 3 hours until the car was brought in the front to make the payment. I won't recommend anyone for any service job to be done at Tires Etc outside tires replacement. Avoid the store from being overcharged phenomenally. read more

Never again. I was a customer for almost 10 years, primarily during the Jeff years. Announcement everyone, Jeff is no longer there. He was fair and honest and tried to save you money. He told you what you needed and didn't try to sell you stuff that wasn't necessary. I brought my car there for repair, they said a $800 maintenance would likely fix it. Car repairs are an unexpected expense and it's hard to come up with this money. They said it was ready and I go to pick up my car only to drive a mile and had to take it back. It was not fixed. It took a week to say that it needed a transmission and that I should pay them $7500. I towed my car somewhere else and I will never go back there again. This place is not the same. The same people do not work there anymore. They are good at misdiagnosing what's wrong with you car at least until after you've paid for a suggested expensive maintenance. I'm done. I work too hard for my money. Never again. read more

Very poor experience with this retailer, store manager needs to be removed (Jeff Kerby) very unprofessional with a rude manner. I do not recommend using this company. Over charged me, poor service & would not correct there mistake. read more

Had an appointment to purchase and have 2 tires installed. 2 1/2 hours later. Lots of up sell and recommendations. Tire price good. Add $30 to rebuild tire pressure sensor? That's a first. Just sell me tires. In and out. Easy peasy. read more

My daughter-in-law when in for 4 new tires, they insisted that her car, a 2016, needed an alignment. She said no but they insisted, she agreed but requested proof from the before and after alignment reports. They only provided the after and when she argued the validity of the service Jeff, the manager, said they would put it back on the lift and take it out of alignment. My daughter-in-law said no and that there wasn't a reason to pay the extra $100 Jeff, assumedly caught in his lie, caller her a bit@h and asked her to leave. We're headed to the West Chester police station tomorrow to file a harassment report. read more

Fantastic service! I stopped in by chance, hoping they could help me with a flat tire that Pep Boys tried to fix. I explained the issue, and the Service Manager thought a moment (Jeff) and decided to fix the problem with my sensor/valve. He was able to tighten the stem, fill my (flat) tire with air and even checked for a leak. First time using them, but they absolutely know their business. Well done! Thank you Jeff!! read more

Nothing but best service... know how to keep customers and trust their judgement for best for my cars... yes well stocked fridge! Always with a smile. Worth the drive! They saved me bunch on tires and etc! read more

Got an inspection done there. They told me back coil spring need to replace. They handed me a bill of $780.44. I decided to pay them $44.99 just for the Emission sticker pass. I went home and look up part need to replace it totaled $45.36( plus tax and shipping). I called shop back to get a quote to get coil springs install. Jeff, manager, quoted $387 and use cheap tactic to knock it off $40. So I called around different shop around the area found out one that charged less than $250 to get it install. After i got springs installed ( at different shop!), I call Jeff back and quote $25 to get re- inspect. To conclude, Don't assume that the price is alway right there. Part and labor stuff is not clearly define on summary page...Also expect the very long wait to tell me spring coil (5+hrs wait for car to get inspected). read more

I would give zero stars if I could this company is a joke. I blew my tire out brought it in the very next day they charged $161.00 total which was on the high side ...there were lights on on the dashboard. I walked back in and said hey there's lights on on the dashboard. I was told they would go out in a day or two with driving... After a couple hundred miles still didn't go off... Called them back and told to come in at 8. I arrived as instructed and was ignored even though I arrived at the time that I was told to come in, actually early. . After a half hour wait as the technician WAS NOT EvEN THERE YET They brought the car in to clear the codes and saw that the blowout had caused damage THAT THEY TOTALLY MISSED when they took of the week to mount the new tire. It was directly behind where the tire/wheel came off. The regular manager was out. The acting manager apologized. Said there's no excuse for this, we will make it right. I'll call you after talking to the office manager, before the end of the day. No call. Called the next day. Was told the acting manager was busy and would call by noon. No call. Called today and was told the regular manager now has to deal with it...hmmm no one could call to tell me that? The blow out was a serious one with the tire in pieces. The damage to the car was obvious to the naked eye with the tire off and should have been seen and reported to me once the tire was off. Now I will do what I should have done in the first place. Go to the dealer. Beware these incompetents. They don't do the job correctly in the first place and then lie to you after the fact. My time is also worth money...I had to take time off to bring the car back. Now I find out there was damage they missed Just glad it wasn't something that could have compromised the safety of the vehicles operation. Buyer beware! I will make sure that I inform everyone I know locally about this incompetent facility which lied repeatedly to me. read more

Read a few bad reviews but decided to give them the benefit of the doubt. Horrible choice. I received a standard tire change (which went well, I've had no problems with the tires after 1,000+ miles). However, I received a call from the store manager telling me that I needed an alignment once the tire change was completed. He told me it was standard to do after a tire change and it would run me about $110. I was told the alignment would take about 45 minutes and then the tech would test drive my car so I'd be looking at an hour before I could get my car. My wife had to get to work so she dropped me off at Tires Etc. about 10-15 minutes after I had gotten the phone call asking about the alignment. When we pulled in, we both saw that the tech was already taking my car for the test drive. 15 minutes later. You cannot complete an alignment in 15 minutes. I try not to think too much about it. I pay for the job, and drive home. Immediately I notice that my car is pulling left extremely hard and I wasn't comfortable driving it. I parked it for the night and took it out again the next morning just to make sure it was actually pulling, and it was. I called the shop back and got no answer. I left a message with all my information and asked for a call back, nothing. I never heard back from them and ended up bringing my car to the Infiniti dealership. When I arrived they told me my car was in fact "very" misaligned (I have the report to show) and it'd be $120 to get it done. I just can't wrap my head around how horribly he ruined the alignment. He could have told me that I needed the alignment and not have actually done it and still have gotten the $110 out of me for it. My car was driving perfectly straight when I brought it in. The technician test driving it 15 minutes after I gave the go-ahead for the alignment was very concerning. Poor customer service not returning my call and offering a refund. This place is a joke. Only go here for tires and nothing more. read more