Professional. Responded immediately. Discussed my options with pricing. Installed devices. Restored…read moremy network. Meticulous. Thank you Andy.

Super professional! Quick to respond and Andy and Kenny really know their stuff!…read more 10/10 would reccomend!

As of 23 March 2025, I' been a customer of Vivint since the middle of 2022. Over the last 12…read moremonths, the smoke/carbon detector has been going off more frequently as every month past. When talking with Vivint Representative during trouble shooting, there response was the dust is why the alarm would activate. I had my ventilation ducts cleaned, and after several weeks, the alarm continued to be set off 3 to 4 times per month. Finally, Vivint agreed to replace the detector. The same vivint Representative I spoke with on replacing the device, said I would also receive prepaid postage to return the old faulty detector. Upon receiving the new detector, I opened the package to find the new detector with no prepaid postage label or even a return address to ship the old faulty smoke detector. The directions were not detailed enough to program the new detector into the vivint hub panel. So, I had to call Vivint and to get the detector setup and get them to email me a return address to mail the faulty detector to (58 minute phone call), which should have not taken over 10 to 15minutes at the most to complete. Here is further information, highlighting why the phone call took so long. First of all, customer service had very broken English, I could barely make out every other word they were saying. I was having to ask them to repeat what they were saying. 2nd, I ask them to clarify procedures for returning the faulty equipment. The Representative, first said the faulty equipment didn't have to be returned (red flag) completely contradicting what the first Representative had told me 10 days prior. I told the Representative, that I'm not going to be on the hook for a ridiculous fee of not returning faulty equipment, and the information that he was giving me was conflicting information of the first representative. I requested email to be sent to me with a address to ship the faulty equipment to, and after 45minutes waiting on the phone, I finally received the email. It didn't take but 5 minutes to give him the numbers off the new device and he manually entered it in his system and it appeared on my security panel. Vivint has a good product in my opinion, please work on the setup instructions and improving customer service. I hope this review has been helpful.

Likely the most dishonest and lazy company I have ever dealt with…read more First, they lied about the contract length on the phone. The rep who signed us up was "very helpful," but misled us into believing the 5-year term was for "financing" only -- not a contract -- and that we could cancel anytime. Dishonest right out of the gate. When I called back to ask about it, the rep said, "It's not what was said on the phone, it was in the contract." A company with real integrity, apparently. The service side is just as bad -- absolutely lazy. After the initial install, I tried multiple times to reach my local rep about adding some other options. Crickets. A year later, we needed service to reinstall part of the system. The technician, Tom Frank (badge #2520), was completely uninterested in helping. We had 6 sensors already wired to the panel that just needed to be mounted -- two screws each, one ladder, maybe an hour's work. He said he only had 1.5 hours, then canceled the entire appointment rather than mount even one sensor, leaving my family unprotected. I intend to report them to the CFPB for misleading financial sales tactics, and to the BBB and every review site I can find. Fair is fair. To be balanced: the cameras themselves are great.

Zero stars. Did not measure for tv installation properly. Ruined new construction under…read moreBridgemark Homes Promised to correct. Refused. Blocked all calls. Ruined feature shiplap wall

Absolutely incompetent morons and amateurs Left $5000 hole in my shiplap wall above fireplace, did…read morenot know how to fix or remediate and said it was the builder's fault!! Run, hide never use these awful people Sorry I could not rate a big fat ZERO!!

Very professional with written estimate and clear breakdown of service being performed. Great…read moreflexibility on availability and priced well with good communication. Highly recommend.

Outstanding service from the first call. Kevin is…read moreprofessional , on time , knowledgeable, and reliable. I would highly recommend Kevin for your home services and projects.

I recently moved to a new apartment and wanted my television mounted. I contacted them and they…read moreresponded quickly with a great quote. They arrived on time and immediately began working and my tv was mounted (and they also checked to ensure it was working) in no time. They made sure my home was left in good condition. I would recommend them to anyone wanting work done and I did.

From the owner: With over 3,000 and counting installations in the North Florida area we are experienced installers…read morethat specialize in Audio/Video, custom home theater and home automation installation. Together we direct our focus towards complete pre-wiring and equipment installation for data, television, phone, wifi extension, and/or audio/video distribution. We have experience in all environments including residential, government, military, educational, medical facilities, and commercial businesses. As a company we are extremely thorough from start to finish, and are focused on meeting our deadline and meeting our clients needs. Building a larger clientele is always important but more importantly building a great relationship with our client is top priority.

I reached out one month ago for a security /smart home project. Robbie reached out with several…read moreideas that were not given to me from other installers. He came out to my home FREE OF CHARGE and told me that he would get back to me with a price . Not only did he come back with a great price he explained to me how things would work and mage me feel very comfortable. I call Robbie now for anything digital or wifi related . He has come to my home several times and fixed things without a hitch. He makes things easy to understand and won't sell you something that you don't need . He is a very very honest human being thank you

From the owner: Hey there! Out-Smart is a consulting and management company that provides solution and installation…read morefor any smart devices at home or office. We offer FREE consultation services via phone or email. We are here to resolve any technical issue your home/office is having. We specialize in smart technology services, surveillance systems, remote smart hands, rack & stack, cabling and troubleshooting. Don’t hesitate to contact us, we are here to leverage the use of latest technologies and fix your technical issues.

We hired Tenax for running power to hot tub. The install team was on time morning of install,…read morepolite and cleaned up after job. We look forward to using Tenax on our next electrical job

Mike came out and was on time. Got the job done and the bill was reasonable. These guys are quick…read moreand efficient. If I was still living in Jacksonville I would definitely call him again for any electrical needs.

Great service, my fiancé got me a nice size TV for Father's Day. So I went on yelp to find someone…read moreto mount it for me. First I actually attempted to mount it myself but after reading the instructions, I figured I should hire someone so it would be done the right way, so I searched yelp and found MHI, they did a great job!

We had Alex over about a year ago to assemble some office furniture and called on him again to wall…read moremount a couple of our TV's. And just like his previous work, he was quick to communicate, and shot us a text to let us know he was inbound and arrived at the appointed time. He did an outstanding job at very reasonable pricing. Alex was very meticulous in his work and prior to leaving he did a good job in cleaning up. He showed us the multiple positions in how the TV can be viewed. As a plus, He did a real nice job covering cables from view. Just a great guy who is proud of his work (and should be). If the need were to present itself, I'll be calling on Alex! Check out the link, looks like he has multiple capabilities: https://modernhomeinnovations.com/

Extremely responsive and cordial! Blake did great work hanging our TV. Would highly recommend.read more

Blake mounted 3 TVs for us. He was friendly and communicative. He's very experienced and the TV…read moremounts look amazing. Highly recommend.