Zero stars. Did not measure for tv installation properly. Ruined new construction under Bridgemark Homes Promised to correct. Refused. Blocked all calls. Ruined feature shiplap wall read more

Absolutely incompetent morons and amateurs Left $5000 hole in my shiplap wall above fireplace, did not know how to fix or remediate and said it was the builder's fault!! Run, hide never use these awful people Sorry I could not rate a big fat ZERO!! read more

Five Smooth Stones Audio & Video - Home Automation Near Me - Jacksonville, Florida

Used them as my builder gives you no choice for security systems andpre-wiring. Weeks to get a simple Alarm activation and super slow to respond. Ask pricing! They think they have a captive audience and prices for cameras and installation were over MSRP andmuch higher than other providers. read more

If I could give them a minus 5 I would! Do not use this company to monitor your security at home. Why - simply they are not available after the store closes. This poses a huge security risk as they depend on an app via Alarm.com to monitor your security. They don't answer the phone after hours and when they answer they tell you that "you have to monitor the app." Don't fall for any sell tactics saying the builder will pay for the first 6 months is simply a scam. Do yourself a favor and get Home Security from a reputable Home Security service such as Guardian or ADT!! read more

NOTE: This review is SOLELY with regard to their performance as the technical arm for TBI Smart Home (Toll Brothers alarm company). Unlike real alarm companies, AHT is not available except when convenient for them; i.e., standard retail business hours. If you need alarm help outside those hours, you are simply out of luck. From our perspective, this simply isn't acceptable for alarm service. Here are two incidents: * Needed help on Good Friday (2017) to set/reset our alarm. Of course they were closed with no backup. Left my name/phone number and never received a call back.... ever. * Called June 9, 2017: Same issue, since alarm was still not working and could not be set. Adrian let me know they could be to our home on the 19th, 10 days from now. Ignoring how poor that is for an alarm system issue to have to wait 10 days, he made it clear there were no options outside the hours convenient for them; ie, no evenings or weekends. For an alarm technical support arm, this (again from our perspective) is just plain not acceptable. Sure, for installing TVs and audio gear it is fine, but not if you want to be in the alarm business. Adrian, therefore, offered no options to resolve our alarm issue.... ever. If I were TBI, I'd fire these guys and bring the tech ops in-house where it could be controlled and they could offer non-traditional coverage, consistent with what alarm companies do nationally. This isn't the home theater business where Monday to Friday 9-5 is, of course, acceptable. AHT has expanded into the wrong line-of-business and does a poor job of it, IMHO. read more

These guys are great!! My builder used them for our new home A/V equipment and after working with John Prince and our tech's Joe and Ryan they truly are top notch! The work they did was excellent, they were friendly, knowledgeable, and cleaned up after themselves when they were done, couldn't ask for better service. I love our new built in surround sound they installed, just in time for the big game!! read more

I have been using Five Smooth Stones for over 7 years. They have installed my outdoor surround sound, internal surround sound, universal remote, and a lot more. I had Joe come out today and service my outdoor surround sound, excellent customer service, fair price and completely repaired my system without having to replace any components. Would highly recommend Five Smooth Stones. read more

John II has been an incredible resource throughout the entire process of building our new home. Five Smooth Stones/Atlantic Home Tech was contracted through our builder, and they have been helping us plan security, networking, lighting control, speakers, home theater, and automated shades, all controlled through a Control4 system. They have a very extensive product selection, and they have been very helpful with finding distributors for certain products that they don't normally carry. Their prices are very competitive, even compared to stores like Amazon or Best Buy, and the service is so much more personal. John is very knowledgeable about every aspect of the build, and he has helped walk me through any areas that I don't understand. He has worked with me to make changes and updates as we progress through construction, especially as new technology was released. The techs have done great work at the house, always taking the extra time to do everything right the first time. There were thousands of feet of cables run throughout the house, and they are all carefully run back to an AV closet and organized. We are nearly finished with the whole process, and we are so excited to see how everything comes together. We will definitely be using them for any projects in the future and highly recommend them to anyone looking for expert advice and installation on any size smart home or AV job. read more

These guys are as good as it gets. Chris the sales consultant was spot on with his recommendations. Paul (tech) was the most knowledgeable technician that I have ever met and resolved several issue that the original installers told me were impossible to resolve. Pricing was less than expected and service was outstanding. Holy Moly, great service at fair prices does exist. These guys are it! read more

We had a horrible experience with our smart home company and absolutely nothing worked. We had the old company in our home constantly for 5 months and then we gave up. We called the manufacturer and they immediately referred us to John Prince II at Five Smooth Stones. They were incredible!! In three days every part of the system we purchased was working and now we will use them again on a house we are building for our daughter. The professionalism that this company showed is incomparable! read more

Stay Away! Built a new home that was completed in May 1 of 2017 and I am still trying to get resolution today on 6/28 from them. The sales guy did the typical sale you more than you want but it was the planning and installation when things went south. I just want to recap all of "mistakes" 5 stones has made and you can decide for yourself weather they were ethically or just technically wrong. 1. They designed and installed a speaker behind a chimney blocking the sound, tech said wiring could not be moved but after working with another company they said it should be no problem. Clearly a lack of technical intelligence. 2. They could never find the wiring for a camera that they themselves installed, I was refunded the equipment costs but really? Clearly intelligence. 3. Tech installed a wireless network but told me because I had Comcast that I couldn't block adult sites. I attached my old $45 router and blocked the sites myself. By the way they advertise as a Christian company that doesn't know how to block adult material from the largest internet provider. Clearly intelligence. 4. I told the sales guy Chris, I needed three zones for a Sonos system, he pre-billed my for 4 Sonos amps when it turned out I only needed 2. Intelligence or ethics? 5. They sold me and installed a $100 surge protector that had nothing plugged into it. intelligence or ethics? 6. Sold me a second $700 wireless access point that they never installed. Three weeks after install when I was returning the wireless equipment for reason #3 above, I could not find the access point I was billed for. I was told at that point that they had the ticket and of course I was being refunded. (BTW I still have not been refunded) Intelligence or ethics? 7. They installed a security alarm system and attached permanent wired contacts to removable window screens. Not on all the windows, just half, why be consistent? Clearly intelligence. 8. They installed 1980's style physical volume controls on our walls while selling us other equipment so we could use wireless devices to control volume. This would be no big deal except it just goes along with everything I have come to expect from this technically and ethically challenged company. read more