The staff was amazing, knowledgeable, kind, and compassionate. By far the most pleasant root canal…read moreI've ever experienced.

The staff of University Avenue Dental network with Dr. Greg Pyle are those who truly do go above…read moreand beyond a typical "visit to the dentist." They are always on point with whatever issues may arise, and for the past 10 years, there is no one else I would even consider to advise and treat my dental conditions, especially as I'm now an official "senior citizen." LOL They truly are concerned about everything attached to the jawline, including headaches, sleeping issues, and disease prevention.

If you have problems getting numb like me, this is the place to go. I had been to like 3 different…read moredentists and they couldn't get me numb but here I had no trouble with my root canal

I usually have Trish as my teeth cleaner and she is on vacation. The girl that was filling in for…read moreher today scraped my gums. My mouth is usually sore for may 30 minutes after my appointment, but today I'm going on 2 hours after my appointment and my mouth is still hurting. I've never had this issue before.

I was excited to use this company and was sorely disappointed in their customer service. The…read morecustomer service/patient coordinator refuses to meet people where they need to be as far as scheduling is concerned and make things difficult to navigate. I was flabbergasted at the refusal to work with me in scheduling a new patient appointment. They are in my network and it was so upsetting that I am now scheduled with an out of network office due to the willingness of the new office I chose to work with me in scheduling.

The initial visit was great. When I needed something major done, the "bed side manner" was less…read morethan desirable. There was no explanation regarding the steps to the procedure, the dental assistant forced something into my mouth without asking me to open it, and I wasn't given instructions on what to do going forward until the next visit. Please take the time with each and every patient to explain what is going on and what they can expect.

I got to the office just before the hour for my scheduled appointment slated for 7:00AM, and right…read moreafter the hour, I was asked in for my examination and cleaning. The dental hygienist was thorough and very nice. When I was finished and went to the front desk to pay for the fluoride part of my treatment not covered by my insurance, I ran into a problem with my payflex card that I had to spend nearly a half hour over the phone to resolve, which as it turns out, was that I had mistakenly kept an expired card instead of the current one. The nice ladies at the front desk were very understanding as I realized my blunder, which will now be resolved with a new card being sent to me that I can then pay my bill with once I get it. It was appreciated that the ladies at the front desk were understanding while I was on the phone all that time seeking a resolution. I live over a half hour away from Parkview Family Dentistry, but I continue to go there happily, not just because of their professionalism, but also because I greatly appreciate that a few years ago, they opened up an appointment slot for 7:00AM on Wednesdays for patients whose schedules would make that a much more convenient time, as it is with me since I work third shift. In today's day and age, great customer service is important, and this is how to do it right.

From the owner: "Welcome to Parkview Family Dentistry! Dr. Jack Rusch and…read moreDr. Kathryn Petry-Rich, New Castle dentists, are committed to providing you with excellent dentistry in a comfortable environment. You deserve a skilled, experienced dental team that can help you ensure great oral health. Experience what patient-centered care can do for you. We welcome new patients of all ages. You are important to us. For your convenience, we provide a wide range of dental solutions in our local New Castle location. Some of these options include cosmetic dentistry, restorative solutions, and orthodontics. If you require care from an outside specialist, we will refer you to one of our trusted local colleagues. Your comfort was considered in every aspect of our dental office design. Please relax and enjoy the amenities provided for you. We hope you will feel welcome in our beautiful waiting area and comfortable treatment rooms. We welcome your questions at any time."

The staff was super friendly and they thoroughly checked my teeth during the exam. They even…read moreshowed me my x-ray and explained to me what things were.

From the owner: Your Smile Is Our Top Priority…read more When you visit our dental office, your smile is our top priority. Our entire team is dedicated to providing you with the personalized, quality dental care that you deserve. When you visit our office you will experience all that modern dentistry has to offer, including a comprehensive list of general, restorative and cosmetic dental services to meet the needs of the whole family.

I liked the oral surgeon. I think he did a good and professional job.THEY DO NOT RETURN YOUR PHONE…read moreCALLS ONCE THEY GET YOUR MONEY!!!! He needs to run his office in a professional way. If he doesn't have enough staff he needs to stop accepting new patients. I had to drive to Muncie, almost 1 hour and 20 minutes, twice, because of infection. Waited over 2 hours to be seen and I eaves drop on the phone calls. They have their phones set on some sort of caller ID and only answered the ones that was not in the system. So use someones phone that is not in their system. Their office was closed until July 11. They failed to call in my antibiotic so I was in the ER with a bad infection. Its not pretty. My understanding the oral surgeon owns this business. He needs to take charge!!!!!! I tried to make an apt. on line. It was only for new patients. If you file a complaint with the American Dental Association they take it very seriously!! By the way I paid almost 13,000.00 for implants and dentures. Can't wait to see the ER bill. ct scans....on head and neck. My knee replacement was canceled because of the infection. The surgical nurse called them 3 times and she stated to me they would not return her calls!! No I'm not happy..

Stay away. Really botched my partial Cannot talk or swallow…read more Am in pain and they are making me wait over a week for a 5 minute adjustment. No empathy at all for my situation.

Love Dr. Wright her and staff are amazing. If something is questionable with insurance will make…read moresure is addressed before procedures are done.

Dr. Wright is thee best dentist I have ever been to. Each time I have an appointment I am so…read morepleased with the level of service, the incredible equipment, and ease of getting in and out. I am so thankful to have found this dentist and believe that anyone would be more than pleased with the staff! This is an excellent dental practice and I would highly recommend it to anyone. Oh and the office is beautiful, welcoming, and relaxing!!! Thanks team!