We went to Eileen R. Raywood, DDS, PC in Muncie, IN to get my daughter's braces. They had a few…read moreoptions for paying. We decided to go with paying all of it up front as it was going to be a two year process and I didn't have job security. That way if anything unfortunate happened the braces would be taken care of. They gave us an estimate of the total cost, my portion and the insurance's. However, I thought it stopped being an estimate when we payed them and they said that was all we owed. I was under the impression that the insurance had paid its share and the balance was covered. So six months later when I did lose my job it was a surprise to receive a bill from Raywood. Called to find out why and they explained that the insurance never pays it all upfront (not sure, other high cost long term services they have) and that I should have known that Raywood isn't going to eat the cost. I didn't know there was cost left to eat! Turns out I owe them several hundred more, some what undermining the reason for paying upfront. To be clear, I am mad about their handling of the billing, their explanation of how things would be billed and their customer service for the unexpected bill. As far as their orthodontic service they have been good. They could have explained how the insurance would pay out or at least have something in the paperwork about it. After all two years is a long time to think nothing is going to go wrong.

She's only in it for the money. Not very good patient side interaction , doesn't care about how…read moreyour teeth really look. I have permanent damage to my gums after coming here

The staff was amazing, knowledgeable, kind, and compassionate. By far the most pleasant root canal…read moreI've ever experienced.

The staff of University Avenue Dental network with Dr. Greg Pyle are those who truly do go above…read moreand beyond a typical "visit to the dentist." They are always on point with whatever issues may arise, and for the past 10 years, there is no one else I would even consider to advise and treat my dental conditions, especially as I'm now an official "senior citizen." LOL They truly are concerned about everything attached to the jawline, including headaches, sleeping issues, and disease prevention.

This office and Adam Rector DDS, MDS are not accommodating, educated, or willing to listen and be…read moreeducated about children with disabilities. In our case specifically Autism with a PDA profile. Dr. Rector forced our service dog to be removed, would not accommodate an earlier morning surgery time despite explanation from parent and from surgery center manager that a 1:30 pm appointment for an autistic 7-year-old was inappropriate. He also would not step away from a procedure for 2 minutes to access and order sedative day of surgery when child was dysregulated and having panic attack lasting 40 plus minutes. We were unable to stay any longer and had to leave the surgery center. We are seeking care from a more capable facility. It should be noted that no one from the dentist's office has ever reached out to check on my child who was unable to complete surgery and still has abscess.