I was a patient at Advantia OB-GYN Shady Grove throughout my pregnancy and delivered my baby this…read morepast July. Unfortunately, my experience at this clinic was consistently negative and created unnecessary stress during what should have been an exciting time. During my second appointment which was on a Friday at 3 p.m., I waited almost 50 minutes to see the doctor, who only spent a few minutes with me. When I went to get my blood drawn afterward, the lab technician told me they were closed -- even though it was only 3:55 p.m. and their hours are until 4 p.m. After I insisted that I needed the bloodwork done, she reluctantly agreed but was very rude about it. At my next appointment, which was also on a Friday at 3 p.m., I needed bloodwork again. This time, I told the tech taking my vitals if I could have my blood drawn before seeing the doctor. She assured me it would be fine to do it after. Once my appointment ended around 3:55 p.m., I went to the lab, where the same technician and her colleague refused to take my blood and said I could go to the hospital tomorrow to get it done. My husband had to step in and remind them that we both took off work for this appointment before they finally agreed to do it. Around my 25th week appointment, I mentioned to the covering doctor that I was experiencing pelvic pain and difficulty walking. Her response was, "It's only going to get worse, that's pregnancy." When I brought up that I had read about physical therapy, massage, or acupuncture helping, she agreed those were options but told me to "Google it" when I asked for recommendations. The lack of support and empathy was disappointing. Later in my pregnancy, the practice announced they were moving deliveries from Shady Grove to Holy Cross Silver Spring. I looked up reviews for the Silver Spring hospital and also discussed it with my doula, who shared that she had really negative experiences there. I reached out to the clinic to ask if I could deliver at Holy Cross Germantown instead and was told that was acceptable so I registered at Germantown. At my next appointment, I mentioned in passing to Dr. Prosper that I was registered at Germantown. She responded abruptly and told me I was "not allowed" to deliver there. When I explained my reasoning and mentioned that I had already paid for my doula, she was dismissive and unkind. That conversation was the final straw for me. I had already been uncomfortable with the practice but had to stay because I was so far along and couldn't find another provider. I went on to deliver at Holy Cross Germantown, where I had a wonderful experience with my doula and the hospital staff. Unfortunately, I experienced postpartum complications and scheduled a follow-up with Dr. Prosper. During that appointment, she told me she "couldn't help" and reminded me that I "chose to deliver somewhere else,". I ended up going to the ER for help. About a week later, I received a call saying that Dr. Prosper had canceled my 6-week postpartum appointment because I delivered at Germantown. As a new mom still recovering from complications, this was extremely upsetting and unprofessional. I then called the Silver Spring location, where I was met with empathy, professionalism, and understanding. They immediately scheduled me for my 6-week checkup and assured me that what happened was unacceptable. They also confirmed that they already had all my medical records, meaning Dr. Prosper's lied when she said she couldn't help me and she had no records of my delivery. I would strongly caution anyone considering the Rockville location to think twice. No patient should have to experience the level of disrespect and lack of care that I did during such an important time.

I had my first OBGYN appointment here and will definitely be returning…read more The waiting room was very clean! I had no problem taking a seat and waiting to see Dr. Huang. They took me in 20 minutes late which is the reason for the 4 stars. They had so many people in the waiting room and I heard one person say she was waiting 30 minutes to be seen. I did like all the employees. Everyone was very friendly and gave clear instructions. When I got taken to the exam room and had to undress I was surprised there was only disposable gowns and blankets to wear. I am not sure if this is because of covid but I miss the softness of cloth. Also the spot to put your feet during the exam didn't have little socks on the foot holders so my feet kept sliding off. Some aesthetics in this office leave room for improvement, however the doctors and the environment were so nice it was forgivable. Dr. Huang was wonderful. She was friendly and answered all my questions about pregnancy. I liked her gentle touch and how much she communicated with me during the exam. I am very nervous at OBGYN appointments and she did a great job helping me relax. Because I liked her so much I will definitely return to this practice when I am pregnant. I also want to note that this office took care of many patients where English was not their first language. It's great that this practice can accommodate so many people.

Dr. Lisa Godette delivered my only child back in 1994 at Howard University Hospital. She was the…read morebest OBGYN, being my first child she really walk me through all the things I had questions and concerns about. Now 30 years later, when my son decides to start a family, Dr. Godette will be my grandchilds Dr., she is the best.

I didn't really connect with Dr. Godette. And, frankly, if you're going to be all up in my lady…read morebits we should at least have some minimal chemistry. I think most of her practice is in the baby delivery part of OBGYNing and, since I'm NOT going to be having babies any time soon (or maybe ever), I had different needs than most of the other patients in the waiting room-- they were all very preggers. That said, she has appointments on Sat, which is a plus.

A friend of mine recommended this practice due to her experience with Dr. Jacobs' understanding of…read moreher child-free lifestyle in the past. As a woman in my mid-20's, I've had multiple years of gynaecologists turning me down for a tubal ligation and I turned here most recently due to that recommendation. When making my appointment with Dr. Jacobs, the nurse told me that it would be a good idea to get a letter of support from a therapist. So in the weeks leading up to the appointment I met multiple times with a local therapist to discuss my choice to be childfree and to make sure that I was making said decision with the best intentions. She agreed that I was and wrote me a letter of support. When I went to my appointment I brought said therapist letter, as well as letters of support from my mother and boyfriend who also came to the appointment with me. Dr. Jacobs was warm and kind and supremely understanding. He said that while he thought I did deserve the surgery, it wasn't up to him. Due to my age and lack of children, he would have to go to all of the doctors in the practice and get them to approve the procedure. He told me to give him ten days and then call the office. I left this appointment quite hopeful. I ended up calling three separate times and leaving multiple messages with nurses. Nearly three weeks after said appointment I got a call from a medical assistant telling me that they were moving me forward in the process and I'd be meeting with Dr. Julie Glass to discuss next steps. I was ecstatic! When I went for my appointment with Dr. Glass she made it clear that this wasn't the next step in the process, but that Dr. Jacobs had transferred my case to her. I asked if he had spoken to the doctors to get their approval and I was told by Dr. Glass that all of what he said about that was incorrect, as in, he had blatantly, point blank lied to me and my loved ones. In actuality, the decision about this procedure comes down to the individual doctor. She said that while she supports my ability to choose, she no longer does surgery and wasn't sure why Dr. Jacobs had transferred me to her and not another doctor in the practice who does surgery. I found out then that Dr. Jacobs also doesn't do surgery anymore, which was something he never mentioned. Dr. Glass could tell how frustrated I was and said that only three doctors in the practice do these types of operations and she called them to see if any would be willing to take my case. After nearly 15 minutes out of the office, she returned to say that the only doctor who would consider taking my case was Dr. Block, but that she was relatively sure it wouldn't happen due to my age. She then took me to the front and I scheduled in with Dr. Block. While at the desk, Dr. Jacobs was right nearby and acted like he didn't even know me. I called a couple days later and cancelled my appointment with Dr. Block because after thinking about it for a while I realised that this practice was just stringing me along. They had no intention of doing a tubal for me even though I supplied them with all of the documents and info they asked for. They were using me to bill insurance for full gyno appointments and taking my copay money. It's disappointing to say the least. I've been turned down for tubals multiple times over the years, but I've never had a medical practice conduct themselves so unprofessionally. I've never been treated with such a lack of respect.

Incompetent office; the staff are plain RUDE! Awful attitude not only when you call them but also…read morewhen in the office. Last time I was there my appointment was at 9am; waited for 45 minutes to actually get checked in. The nurse assistant barely said a word, had an attitude too. Dr. Lauren Ag is great, the issue with this facility is the staff.

Booked an appointment almost a month ago. Checked in up front and was told to wait in the waiting…read moreroom to be called back. I sat there over an hour and a half before someone finally called me up and they determined I was "removed" from the system and that now the Dr. had already left for the day so I couldn't be seen. I took off work several hours early to make this appointment and will not be returning based on this. Extremely unprofessional.

Dr. Patel was on call the morning I went into labor with our daughter (10 days early). She kept me…read morecalm as we experienced some irregularities in the baby's heart rate while using her extensive experience and knowledge to ensure the baby was never in harm. After hours of close monitoring and slow labor progression, Dr. Patel, my husband and I decided the best course of action for the baby was to move forward with a C-Section and relieve the baby of any additional stress. Again, her calmness helped to ease any of our concerns while hospital staff feverishly got me ready for surgery. Once the baby was born and passed all her tests with flying colors, Dr. Patel made every effort to ensure that my surgery was completed without any issues. This continued post-op and once we were settled into our room. Even after a full day of patients in the office and deliveries she was on call for, Dr. Patel came by in the evening before heading home to check on us. Our stellar experience with her continued postpartum as well. With all the follow up appointments and changes to our lives and family dynamics, she was there to provide support, counsel and advice. As we look to expand our family again in the future, we will absolutely continue to have her be our physician then and well into the future.

Dr. Cancelled my appointment without any prior notification…read more Very unprofessional. Would not recommend. The office will bill you $50 if you don't show up, but they won't even apologize if they don't show up. I lost a day's work for nothing. Avoid this clinic!

This center is awesome! Everyone: the receptionists, the nurses, and the doctors are all so nice…read moreand incredibly competent. Sometimes there is a bit of a wait for shots but it is worth it to go here. Would recommend!

This is the best place - clean, friendly staff, and conveniently located. They are doing important…read morework under stressful circumstances and yet they never let their patients feel anything but care, kindness, and attentiveness.

Not a costumer because I was never at the place but their communication wishes for improvement. I…read morewas communicating with someone from their office via emails and after sending a picture of my insurance card to confirm if insurance would cover my abortion, they stopped any contact with me. When I emailed them for a follow up to choose a day for my appointment, there was no answer. Now im really not sure what they're going to do with my insurance information. Also, i dont know if these people are aware that abortions need to be done in a time window, specifically abortion by pill. Fortunately, I was able to receive care from another place.

What the f., after paying $500, if you want to return the package without being opened they won't…read moreaccept it. BS. Will not be recommending this to anyone. I'm upset

The team in the office was nice when I went, but the lack of communication was poor. I got an…read moreabortion and was never contacted afterwards. They said someone would reach out to me after 10 days and I never got contacted. I tried to reach out to the office and was forwarded to a call center who said they would relay the message to the actual office. But even after that I would still hear nothing back. Turns out the abortion failed and every doctor/obgyn I went to asked if the clinic ever made an 2nd appointment to do a another ultrasound to make sure it worked, but I never even got contacted talk less of have a 2nd appointment. I didn't know the normal protocol is to have a follow up appointment and have another ultrasound until going to the emergency and my primary doctor for nonstop bleeding. Now I'm still pregnant and faced to pay over 1,000 to terminate it or keep it. I don't recommend coming here. Go to a clinic that will actually set another appointment after giving you the pill.

My visit went better than I expected based on reviews. I had a terrible fever and couldn't book a…read moresame-day appointment at my go-to center. I made an appointment here two hours ahead of time and I was seen five minutes before my appointment time. I spent about a half hour in the waiting room after checking in, but I was early, so it wasn't a big deal. My nurses and practitioners were all kind and understanding. They kept testing until we found the root of my issues and made sure I understood the severity of my condition. They also kept me in care until my fever went down. I'd recommend this place to anyone in need of urgent care. It's not glamorous, but I was given the care that I needed.

Very efficient, professional, friendly staffs; lobby, restrooms and exam rooms clean; minimal wait…read moretime considering how many people were there. I would highly recommend this Urgent Care; It's so hard to find medical care where the employees actually show they care; I would definitely see them again if needed! Shout out to Raye, FD; Kim, MA; Sarah, PA (forgive me if if I've spelled anyone's name wrong), I was feeling unwell but you all madevmy day! Thank you