I scheduled a doctor's appointment two weeks in advance, only to have it canceled last minute on…read morethe day of the visit with no reasonable explanation. This caused a complete waste of my time and disrupted my plans. What was even more disappointing was the interaction with the office manager, who was extremely unprofessional and unfriendly. Instead of apologizing or offering a solution, I was simply told to change my insurance. This level of scheduling mismanagement and lack of basic respect for patients is unacceptable for a medical office. I would not return and do not recommend this clinic to anyone who values reliable and professional healthcare.

We have been under the care of Dr Ho for over 10 years and will not go anywhere else. The front…read moreoffice staff is always professional and friendly.

Today was my mother's annual appointment and Melissa and Gabby were amazing to my mother. Very…read morekind very happy with all of her test results. Melissa was very informative . also we love that Melissa speaks Spanish so she could communicate with my mother that's a plus

Dr Grobler and his amazing staff are quit literal Angels and blessings. They saved both my Mother…read moreand Fathers lives and they take such extraordinary care Of my parents. I can not express my gratitude to them and Dr GROBLER is what medicine should be. The crossroads of medicine, caring, knowledge and empathy. They are amazing!

As a relatively new patient I have nothing but praise for the "Friends of Family" staff when it…read morecomes to providing quality health care services. When my previous primary care provider retired, who I absolutely adored, I was anxious as to whether or not I would find a new primary care provider that would meet my expectations. The Ontario "Friends of Family" team has not only met my expectations, they have far exceeded them! The staff, from my doctor and her team, the office manager to the front office staff are always kind and attentive. I can always count on Dr. Lacazze and her care team to listen carefully, answer all of my questions, and make me feel at ease throughout my visit. Laura, Heather, Stephanie and Cassandra, as members of the front office team, are nothing less than efficient, and are exceptionally friendly, welcoming and professional. The clinic is clean, modern, and well-managed. I had a recent scare with my insurance coverage. With Heather's assistance and expertise, we were able to navigate through the issues to a successful resolution, which I couldn't have done without her assistance. Her compassion and guidance turned a scary situation into one that was survivable, for which I am extremely grateful. If you are looking for a health care team that is kind, attentive, and treats patients like family, this is the health care team for you!

I FILED A GRIEVANCE TO MOLINA HEAlthcare against my new PCP Dr. Rochelle Lacaze, because she…read morerefused to give me refills for vitamins, minerals, aspirin, mental health and cholesterol medications. She actually referred refills for these meds to be signed by my NEPHROLOGIST WHO DOES NOT PRESCRIBE such medications. * Grievance Filed: I filed a grievance against Dr. Rochelle Lacaze on April 13, 2026, regarding her refusal to refill my prescriptions for Sertraline, Resuvastatin, Vitamin D, Vitamin B12, Low-Dose Aspirin, and Magnesium Glycenate. I have 16 medications in total. 10 are for kidney related issues. * Molina Healthcare's Response: Molina Healthcare responded to the grievance by contacting Dr. Lacaze, but they did not investigate which medications she refused to refill, which were non-kidney related and 4 of 6 requested were OTC, but Molina HC covers them. * Grievance Timeline: The letter from Molina Healthcare misrepresents the timeline of events related to my request for refills. * First Visit with Dr. Lacaze: On April 9, 2026, I had my first visit with Dr. Lacaze, who recommended 2 follow-up appointments for a mental health assessment and a physical. I forgot to ask for refills, so I asked a lady who was filling in for Maggie, Dr. Lacaze's assistant, for a refill for magnesium glycenate, because I have low magnesium levels. This is OTC, but my nephrologist did prescribe it, because Molina will cover their cost. I had run out, and my next appointment with my nephrologist would be in July, two months away. * Medication Refills Issue: On April 10, 2026, during a phone conversation with Maggie, I asked for additional refills for all medications that had been prescribed by my PCP, the ones that are non-kidney related. On April 13, 2026, I spoke to Maggie again to follow up on the refills. She informed me that Dr. Lacaze wanted to refer my refill requests to my nephrologist. This upset me. I told her again that my nephrologist does not give me prescriptions for non-kidney related medications. I asked her, where am I supposed to get these meds if not from my PCP???? The Molina HC Grievance Response letter incorrectly states that I did not ask for refills until April 13th and that I did not explain that my former PCP prescribed the meds according to their discussion with Dr. Lacaze. THESE ARE UNTRUE!!!! I spoke to Maggie on April 10th, when I asked her for more refills. I explained then that my former PCP had prescribed them. * Grievance Reason: I was concerned about my rights to continuation of care and access to medications prescribed by my former PCP. I called Molina HC Customer Service to let them know that my PCP refused to give me refills, and I asked what I can do about it. What are my patient's rights to continuation of care? The customer service agent apologized to me for having this awful experience. She said she would help me to find another PCP and that she would help me to file a grievance. It was not my intention to do so, but she knew that the refusal for refills of non-specialist related medication was inherently wrong. * Reason for Leaving Molina Healthcare: I am leaving Molina Healthcare due to their failure to thoroughly investigate a grievance regarding medication refills and their failure to make clear what my rights are to continuation of care. If my PCP will not fill my medications that are vitamins, minerals, aspirin, cholesterol and mental health medications; where and from which doctor am I supposed get them? Not from my nephrologist!!!! Dr. Lacaze referred me to my nephrologist for these medications! Astoundingly, Molina Healthcare agreed with her, if they did seek to examine her records of refill refusals. * Lack of Proof: Molina Healthcare did not gather proof from the doctor's records. This seems obvious, because how could Molina allow a PCP to refuse refills for OTC vitamins, minerals, aspirin? How can Molina agree that Dr. Lacaze is justified in referring cholesterol and mental health medications to be filled by my nephrologist, instead of my PCP? *Poor Communication from Molina HC Care Manager: I have a record of one call on May 6, 2026 of a short message from Brenda, my assigned Molina HC Care Manager, who left a perfunctory message, saying, "My name is Brenda. I am a care manager with Molina Healthcare..." and that's all. She didn't say why she was calling. I have no record of calls on May 4th and May 11th when she said she tried to reach me, as stated in the Molina HC Response to Grievance letter. Brenda sounded irritated. Supposedly, she was assigned to help me after I filed a grievance. She did not even mention this in her voicemail on May 6, 2026. * Future Action: I will record calls to doctor's offices to ensure accountability and transparency. I want to record office visits also, but some offices prohibit using cell phones in their offices. I think one reason is for them to have the opportunity for deniability.

I am an optometrist and a past patient. Dr. Chai is one of the most professional, knowledgeable…read moreand caring physicians I have ever met.

Dr. Chai provides excellent care with great attention to detail for his patient's particular needs…read more He was the long time dr for both of my grandparents, and I attribute much of their comfort in their final years to his excellent and above and beyond approach to his patients. He was always very accessible when changes in their health came up, and was quick to order new medications and make sure they weren't left without the correct care. He also took the time to explain the changes in the medication to us, so we fully understood how, when, and why he took a particular approach to addressing a new health concern. The type of care he provides is worth every penny.

Dr. Loa is a very proactive physician. She has been my doctor for 25+ years. The quality of care I…read morereceive from her is exemplary. She takes time to thoroughly explain to me all test results, medications, and any procedures that may be needed. It's obvious that she actually reads my charts. She has a wonderful bedside manner, and truly cares for me and my wellbeing. I highly recommend Dr. Hedy Loa.

This office is horrible. From the reception smacking on gum to the office manager does not offer…read moresolutions. I would not refer my worst enemy to office. The only reason I would go was Dr loa is a wonderful and thorough physician.

Dr. Li assisted me during COVID. I had a terrible reaction from the 2nd vaccination to the point…read moreI needed a Dr. excuse. Dr. Li is kind, she truly listens and so understanding. I'm very happy care. I believe you would be too.

I am very saddened all these years I have been going to Dr. Li she is an exceptional doctor she…read morecares for her patience and listens to her patience. She is an excellent doctor. She was our family Dr. but unfortunately Office doesn't accept my insurance anymore and I am very sad. I don't think I will find a doctor like her. I wish her the best

Dr. Meena Meka goes above and beyond. I had a slip and fall which caused my blood sugar to rise for…read moreweeks and I subsequently have a lot of pain in my legs- a double whammy- so to speak. It was hard to separate the symptoms of both the accident and my diabetes so she worked with my pain management doctor's test results to give me the correct medicine and advice during the most painful time in my life. She made herself available for a same day appointment during her lunch hour and then responded to my text message a couple days later. She ordered pain medication and a glucose monitor so that I can hopefully get my blood sugar under control and then go to the pain management doctor. I have no idea how I would have been able to cope without her help.

Worst care ever! Meena Meka is a joke. Go elsewhere. Schedules appointment then a no-show…read morealthough I arrive because the meeting or the appointment had been confirmed by that office with me the day before. In the past, she is billed for services not rendered, and she has wanted to bill to review a bone density report that I could read on my own. Unbelievable she doesn't return calls and is not responsive. Go someplace else.

Holly SH$$$ I came in at 9:30 they it's 12:30 right now na si have not been brought in . Calling my…read moreinsurance and changing my doctor after this . Unprofessional and overall a waste of time . Didn't even last 5 min inside the building when he told me exactly what I have which is complete bull$$it never coming here again

This doctor's office is really slow at checking patients in. My appointment was at 3:05 PM. I…read morearrived there at 2:30 PM. I stood in line until 2:50 PM before an older lady at the front desk checked me in. There was two people working in the front desk, an older lady and the older gentleman. They worked very slow at checking people in. The gentleman at the front desk was doing something with some paperwork from a patient, he saw and checked in. But it took him forever to finally help the next person in line. He really need to get all that in order. Instead of making people wait so long. I was seen at around 3:30 PM then I was sent to the lab, where I thought I was going to get x-rays, but instead, I sat there for a good half hour before a young lady came up and handed me some paperwork and said that I was able to leave. I like doctor Rubi but I just don't like having to wait so long to be checked in or to be seen. I am awake at 5 AM every morning for work. But having to go to a doctor appointment that takes forever to be seen. Makes it a long day for me.

Dr. Khan what a joke to the medical profession, my mother overdosed on her medication and what did…read morethe doctor do?! Not a damn thing. Am getting osha involved

Very thorough. Annual health exams, lab work to catch any irregularities. Sage advice on geriatric…read moreissues, supplements. Location convenient to to testing labs.

My daughter has been sick for a whole life and the doctors here have finally found out what her…read morediagnosis is and are now able to treat her. Very thankful to have found this wonderful Office with great doctors and staff.

This is long but worth the read. I've been a patient for over 2 years…read more The receptionist informed me I needed to pay my outstanding balance and office visit copay before seeing the doctor. I had no problem paying the required amount. At this point, the situation took an unexpected turn. When asked if I required a receipt, I indicated that I did, as I always request one due to using my FSA debit card. Upon receiving the receipt, I noticed it only reflected my total amount due and the copay. I subsequently approached the receptionist to request a detailed itemization of my payment. I was informed that it was not possible to provide a receipt for the copay. This response surprised me, as I have not previously encountered a medical office unable to provide the requested documentation for charges. I explained that my FSA administrator requires a detailed receipt outlining each charge for verification purposes. Again, I was told that she couldn't do it. All the while, she was rude and made me feel as though I was bothering her for asking. Then she brings another person into our conversation. She was just as condescending. I explained to her as well, the importance of my needing a detailed receipt and why. I went into further detail, stating to her that if I don't have a detailed receipt of charges, FSA will shut down my card and not allow me to use it for any other doctor appointments nor will I be able to pay for my prescriptions. Both basically ignored my request and I was told, "well hopefully they won't ask and if they do, that will give us time to generate a receipt or you." When I entered room 2 to speak with the doctor, I told the young woman who took my blood pressure that I was very upset--she had likely seen what happened at the front desk. I explained that I needed a receipt for the copay and the reason why. She spoke with her manager and, within two minutes, returned with a separate receipt showing my copay. That was all I wanted, yet the front desk had refused to provide one. Your front desk staff really needs customer service training. Obviously, what I asked for was doable. They just didn't want to do it or take the time to ask someone how. They didn't empathize with me AT ALL when I told them why I needed the receipt and the inconvenience it would cause me if I didn't have it.