I like that their open from 9am to 9pm 7 days a week and they have an X-ray machine onsite. Saves…read moreyou a lot of money than going to emergency room hospital. Fast service and I like you can book a time to make a visit

My visit with Kandin Maraquin at MedCove Urgent Care in Upland was one of the most unprofessional…read moreand upsetting medical experiences I have ever had. I went to urgent care because I had pulled a muscle from excessive coughing. I had strained the back of my neck, had soreness in my chest area, and developed a sharp pain in my side. The pain had been present for several days, and I simply wanted a medical evaluation and possibly medication to help with the discomfort. Instead, what I received was fear, panic, and emotional trauma. Within minutes of speaking to Kandin Maraquin, I was told that I was having a heart attack. Not that it needed to be ruled out. Not that there was concern. I was told I was having a heart attack and needed to go to the ER immediately. If I did not have transportation, I was told an ambulance would be called. I was completely blindsided. What was most alarming was how quickly this conclusion was reached. I felt like he immediately jumped to the worst possible scenario without taking the time to properly evaluate me, ask additional questions, or perform a thorough examination. The entire interaction felt rushed, dismissive, and lacking any level of compassion. I was there less than 10 minutes.. His bedside manner was nonexistent. There was no reassurance, no empathy, and no concern for the emotional impact of what he was saying. It felt as though frightening a patient was of no consequence. I was visibly upset, terrified, and in tears, yet there was no attempt to calm me down or explain things in a professional manner. I left that office genuinely believing I was having a heart attack because of how aggressively and confidently it was presented to me. Even after an EKG at the office, did not indicate that I was having a heart attack, I was still sent to the emergency room. Out of fear, I followed the instructions and spent approximately eight hours in the ER. The outcome? No heart attack. No cardiac emergency. No life-threatening condition. The emergency room physicians determined that my symptoms were consistent with pulled and strained muscles caused by excessive coughing, including the muscles in my neck and chest area. After hours of fear, tears, anxiety, and emotional distress, I was told exactly what I suspected from the beginning. I understand that medical providers must be cautious when chest pain is involved. What I do not understand is how a healthcare professional can communicate in such an alarming, insensitive, and unprofessional manner. There is a significant difference between saying, "I want you evaluated further to be safe," and telling a patient they are having a heart attack before a thorough evaluation has been completed. No patient should leave a medical office traumatized. No patient should leave feeling like they were treated as an inconvenience. No patient should leave in tears because of the way a healthcare provider chose to communicate. My personal impression was that the situation was handled with poor judgment, poor communication, and a complete lack of empathy. I left feeling that my concerns were not thoughtfully evaluated and that the provider was more interested in rushing me out the door than actually treating me. Patients deserve professionalism, compassion, and careful communication. Unfortunately, I experienced none of those things during this visit. This experience was frightening, unnecessary, and completely unacceptable. I would never return to this provider, and I sincerely hope management reviews how patients are being treated because no one should walk into an urgent care for a pulled muscle and leave believing they may be dying.

Best urgent care i've been too, they were super fast, super efficient, really nice, and listened to…read moreevery concern I had, downloaded yelp just to write to this lol

I always have a great experience here. The facility is always clean, they offer some bilingual…read moreservices, and the staff are always qualified and kind. Specifically Charlette, who took my vitals and made me feel secure and calm in an uncomfortable medical position. Thank you urgent care for always being patient with your patients!!

Haven Elite Urgent Care:…read more Genuine care by a solid and thorough Doc. Attention to every detail. Appointments spaced out to allow for quality and personal one on one care and treatment. X rays on the premises. I was rear ended in a car accident. I was rocked. My back, neck and right shoulder were jacked up. I went to a hospital ER in the area and it was slammed. So I went on our good ol' Yelp and found this wonderful urgent care. Everything about this experience - the first phone call with Gabrielle, her care, concern and professionalism; her being on the ball and so efficient( btw she is a US Navy Veteran)- this set the tone for a great and calming visit. Dr Cho was incredible. Very personable, cool, related to me and was just so very thorough as he covered every possible avenue and took his time treating me, testing my reflexes and my areas of concern. He was very thorough. He showed me and detailed all of my x rays. The office was immaculate. Clean and very well organized. There were complimentary mini water bottles and some snacks for the patients. Great medical establishment.

When your primary doctor can't see you right away, we rely on the advise of an urgent care…read moredoctor.... so i head to Haven Elite. I had explained to the doctor that my back had been injured for over 2 weeks so he prescribed 5mg of Flexeril for 10 days. After taking this and staying away from the gym for 6 days, there was ZERO improvement. The medicine wasn't doing a thing for me. So i called them to see if they could switch up my muscle relaxant and they said I'd have to come in again. WHAT! I was literally just there for the same exact problem and you want me to return?!? They just want another reason to bill my insurance, as if my first copay wasn't high enough. My advice- if you can wait for your primary doc- WAIT! OR find an urgent care where they really want to help and not just collect on insurance.

they really are great here they really care and your not treated like just a body they are fast tooread more

Staff was very efficient and friendly. I was expecting to wait in a long car line for my Covid…read morevaccination but that did not happen at all! I was greeted and instructed parked in an assigned parking spot, then explained what was going to happen. While I was waiting the 15 minutes after the injection I was checked on twice by an RN. Thank you Upland/Ontario Med & Urgent clinic for making this experience easy!!

I'd like to start off with the parking. Unless you drive a Prius or have full coverage on your…read morevehicle, don't even think about utilizing their parking lot. The congested space is beyond laughable. Let's get down to the office experience. On your initial appointment, they will ask you to get here 60 minutes prior to your appointment time. They will send you two different text messages. Upon arriving 60 minutes prior to your time, they will give you and massive packet to fill out. Why is it massive? Because the genius who put it together, didn't realize there are multiple pages requesting the same information. Just a complete waste of time. Not only are you here one hour prior to your appointment time but expect to wait an additional 30 to 40 minutes. I am here for my second appointment. My appointment was at 10:30am. I arrived at 10am despite the text message telling me to get here 60 minutes early. It is now 11:57am and the doctor comes in with a rude, "I'm in a hurry" attitude. Honestly, if I didn't absolutely HAVE to be here to get this shitty workers compensation case OVER WITH, I'd tell you to stay away from this location.

My appointment was at 3pm I got there at 2:48. From the time I walked in the ladies at the front…read moredesk were talking a laughing with one another. No one acknowledged me when I walked in, cool whatever. I sat down and waited 20 min, still my name had not been called. I walked up to the desk and asked about me seeing the doctor and they all looked at me like I was the issue. One girl went to the back to "check" and said I would be next. Magically after asking about my appointment my name was called. It should never take 20 minutes to be called for an appointment. The ladies up front need to be sent to the back because that was not front desk behavior. I'm all for having fun at work but professionalism comes first. I'm definitely seeing if I can go to another office and I would not recommend this office to anyone!

The most excellent health care I have ever received. They listen, care, and leave no stone unturned…read moreto get you well and keep you healthy.

Great doctors here. They truly listen and care about your concerns and needs. I would recommend.read more

So I give it 4 stars, let me explain why, I have being going here many many years, the place can…read moremake you crazy, the wait, the staff but I have always been sent to great specialist's by the doctor's at the clinic, see that is what everyone is forgetting, its a walk in clinic, open 7 days a week. The staff is changing all the time, its students straight from ITT tech or wherever they are going to school , still learning so give them a break. Do I get pissed having to wait, yes I do, then I have a attitude, maybe its me who was rude to the young person helping me and not the other way around, I try to remind myself that but Im only human. Just wanna say I have always been refered to great doctors by the doctors at this clinic.

Staff don't do nothing but sit around and watch TikToks wasn't good staff is rude these "women" are…read moredisrespectful and don't help older people it's sick and rude :(

The new patient process is modern and efficient. I was able to get my forms and submissions done…read moreonline ahead of my appointment. They were able to schedule me in quickly, and the staff are all very friendly. My visit with Dr Majithia was excellent. He took the time to listen to everything I had to say, and asked follow up questions often. He adjusted his approach and recommendations based on my responses. I really felt like he was getting to the important details. Thank you Dr! And thank you to your staff as well. See you soon.

Extremely discriminatory. The way I was treated in this physician's office was terrible and…read moreextremely rude. I'd say it was racially motivated. This happened on my very first appointment in this office will not be returning; I suggest you look for another Doctor who cares and will not judge you based off your appearance.

I took my boyfriend here last week, and the PA who saw us along with the nurse, Ashley, were…read moreabsolutely amazing! They were attentive to our needs, got us in and seen quickly, and took the time to explain everything clearly so we fully understood. Ashley truly seems like she cares about her patients. We'll definitely be coming back here for future visits!

I was seen today, 5/14/2026. I would like to say a BIG thank you to everyone....especially, Dr…read more Grayson, Brandon, Kaelyn & Mel! You are so very kind and wonderful....if I was give you all stars, it would be over a million! You are all beyond great!!!!!!!

There hours are not correct all over the place photo says they close at 2 it's 1pm and it's closed…read morefor lunch... another person had an appointment at 1 and it's closed

Dr. Leon and Martin are amazing! I've been going to them for many, many years. They are a hidden…read moregem of a great clinic! Yes they are busy and might not be able to answer the phone all the time. I would recommend just going there and waiting in line. Go early!