Negative stars isn't an option so....Place is a joke. It says it's open but when you get there and…read morering the doorbell.....nothing. Call, no one answers. Get a text saying "leave a detailed text of what you need". So, naturally you send a text. Get a text back saying " all sales reps are busy, send a detailed text of what you need. Over and over again. I'll drive to Carlsbad for my vapes I guess.

Have been coming here for a few years now and the owner is extremely helpful and is very…read moreknowledgeable about all the products on the shelves. I come here every month for kratom and the products are the best I've ever had and you cannot beat the price either. 5 stars all day.

I really trying to find a place I live in Carlsbad New Mexico Donnie places sells guards are gas…read morestations I cannot find a cigar place in Carlsbad

Been here a few times in the last couple years. This time...the regularly rude lady who works there…read morewas true to form. I pull up thru the drive thru (because she cops a huge attitude when you ask to go in to see the cigars) and ask if she has a small box of cigars. She has no idea what I'm talking about. Oh, doesn't she sell cigars? Yes, but she has no clue what I'm taking about. A tiny box of cigars? (I'm using my hands to describe them) She rolls her eyes, a tin? Oh yes a tin. Well what kind? Does she have Don Tomas? No. (she just stares st me) What kind does she have? More eye rolling. We have acids... and here she stomps off and leaves for a few minutes and I think about driving away but have already endured so much crap from her that i may a well stick it out. She comes back loaded with about 10 cigar tins and dumps them on the counter (out of sight). We have these. Oh, are those Arturo fuentes? No. Okay, I'll take the white box. She takes the boxes out of sight, rings me up and surprises me by smiling and thanking me (this seems fishy but i drive away). Later that night i open my tin of Don Diegos and realize this box hasn't been in a humidor for months. They're so dry and crackly that they tear apart when you clip them. Never going back....ever....ever ever...ever...she's great incentive to quit smoking.

Horrible customer service. The day helping us knew absolutely nothing about the products. We ended…read moreup buying a hybrid pod system and when we opened (at the shop in front of the employee) it one of the coils was burnt out. We just wanted them to switch out the coil or exchange the unit for another one. This caused a big problem and they had to call the owner and instead of him empowering his staff to fix the problem we had to wait for him to come. We were in a big hurry and they refused to refund the defective item or do anything. The owner finally showed up and he refused to change out the coil and had an attitude like we were wrong. This is over a $2.00 coil. We demanded our money back and begrudgingly returned it. Customer service was non existent and none of the staff showed any concern about the issue.

What a great smoke shop. Friendly staff and knowledgeable owner. I was looking for a cigar hole…read morepunch. I left with more cigars as they have a wide selection. Whenever I'm back in Roswell,Nm. I will definitely stop to pick up more cigars.

Highly recommend this dispensary in Carlsbad! This used to be an old vet clinic, so while shopping…read morewith your budtender, you are in an individual space away from other shoppers. Very comfortable. They had a great selection as well. We mentioned it was our first time in the store, and we got a % off our order. There is also a smoke shop they own (5 min drive away), and you get a % off at that store when you bring in your receipt from the dispensary. We'll definitely be back!

The staff is very knowledgeable and friendly. Their hours are very convenient as well.read more

Very knowledgeable and so helpful with our purchase! Kudos! We will definitely be back when we are…read morein the area!

Super friendly people, awesome selection of goodies. There's something for everyone here! Zane was…read morequite knowledgeable and helped us pick all kinds of great items!! I've had a smile on my face ever since!

Awesome store. Have every vape image able. I haven't been disappointed yet. Prices are reasonable…read more You get points for every dollar you spend.

From the owner: This isn’t any ordinary Smoke Shop. This is Carlsbads Special Smoke Shop. Come in and we’ll make…read moresure you’ll leave with a Smile on your face and the item you were lookin for.

Great shop. Convenient clean well stocked and knowledgeable staff. 10.10 would most def recommend.read more

Only window shopping allowed. They are not allowing visitors at this time. Shame. Hopefully they…read morewill open soon.

Best in town! I've been to other shops in town, regretfully. TKO offers great products, excellent…read moreservice!

Been shopping here for the last 6 years, even during COVID19 they had a trailer located at a gas…read morestation parking lot that still allowed them to provide sales to everyone. Everyone who works there has been friendly and accommodating. Highly recommend!

Considering how expensive shipping has become--and with all the added tariffs--the prices here are…read moresurprisingly reasonable. Add in the great staff, and this place really stands out. As a business owner myself, I know how tough it is to buy and sell products at fair prices. This store handles that balance really well. Customers don't always realize that we, as business owners, aren't manufacturers; we're simply trying to bring needed products into the community. So thank you for keeping us smokers in mind and offering the supplies we rely on to unwind. From one businessman to another, you've earned my 5 stars.

Super friendly staff that always does their best to get what you need even if they don't have it…read more Nice that they have a few locations around town so I can grab what I need and not have to drive across town.