Called this shop because I'm visiting from California to ask for a certain product and the guy just…read morehung up on me after asking. Thought it was a mistake but when I called back he picked up and hung up on me AGAIN. Customer service here is horrible.

Great Smokeshop! They carry everything. Very knowledgeable and awesome customer serviceread more

I purchased a 'smart' vape here that is supposed to be good for 7500 hits. The vape crapped out…read morewith 90% juice left after 1 charge. Just stopped working. I brought it back and the shop guy told me it was my problem. I've also seen them sell flavored vapes which is illegal within the Chicago city limits. If you prefer shopping at places that stand behind the products they sell avoid this crap factory at all costs. These guys are turds.

Very sweet and kind staff, super helpful too! They have great stock as well. Definitely recommendread more

Service was great! They had exactly what I was looking for, plus so much more. My dog is picky but…read moreate these with no problem, also priced well.

During a short trip to smoke station I asked Dominick what the heck this was. He explained how…read moreacted as a water replacement for your pipe, and that you're supposed to use immediately after cleaning it because this solution keeps the pipe clean. Oh, and it "tastes like strawberries." On that note, I was sold, and took it home to put to the test. Once filled, didn't have to clean this thing for a week, compared to the typical two days. On my next visit I'll be purchasing the apple pucker flavor! Thanks Dom!

I had a great experience recently with purchasing a new water pipe. Nina was so helpful, and…read moregenuinely excited to help me out! A lot better customer service than I've gotten at some other smoke shops. I'll be heading back there since she got me set up for success. Thanks again, Nina!

I came here with a bunch of friends over the weekend. We meant to go to the one on Milwaukee but…read morestumbled upon this one first. Although the worker gave us a discount on the hookah and bundled some things, she never took her ear off her phone. Literally. We would ask a question, she would answer it with the phone over her ear, walk back to the counter and continue the conversation.

The only good vape shop around Lincoln Park and Lake View. Good selection, service, and products.read more

Service is outstanding. Very friendly, clean and lots of variety of things. Little to no wait time…read more I absolutely love Amanda, she is the best.

When the cashier told me the price of a product, I said that it was too expensive for me, then said…read more"have a good day, sorry for wasting your time!" He replied "the price is right there, you could've read it," then just stared at me as I walked out. The price labels were tiny and I couldn't read them. The cashier was also on a call on speakerphone while I was in there - said it was his friend. That's totally cool, but he was asking them (presumably his manager) if the store had the product I wanted and then asked me to find it myself and point it out. I had asked about weed edibles, which they have a whole shelf of. He didn't seem to believe they had any until the guy on the phone said so, but they have 20+ products. Maybe I just caught him on an off-day. Maybe he's a new employee. Either way, I left feeling disrespected and don't plan on returning.

Ten out of ten. Great selection. Staff was kind :) other vape stores take notes !!!!!!!read more

I've been coming for over 4 years now - hard to believe I haven't reviewed this place so this is…read morelong overdue. The level of service is amazing. I still remember my first visit - I was really determined to quit smoking but unhappy with the mod I bought online. The staff checked my mod which we deemed was defective. I found another one here, affordable, & juices I loved. Needless to say, I've not once picked up the stinky sticks since. I moved away for a few years & upon coming back to Chicago, I'm happy to be back. Same great service, selection, & prices. Recently, I stopped in on Sunday, desperate. The tank on my mod was leaking all over the place & I knew a replacement was due. Joseph recommended me the perfect tank, coils to go with, & of course, I had to get another bottle of some juice. (Also recommended but a new favorite!) if you're thinking about dropping cigarettes or already enjoy vaping, pay this place a visit. While it may look small, the selection's great, prices are affordable, & service is stellar.

I found Vape312 while driving and searching Apple Maps for a simple search of the term "vape." I'm…read morenew to Chicago so needed a new place to rely on I couldn't have been happier with my quick decision to visit this shop. The man working today (I wish I would've grabbed his name) was one of the most friendly, helpful and knowledgeable store associates I've ever interacted with. Coming from a history of marketing, sales and retail management, I appreciated this to no end. Vape312 operates a clean, comforting and "current" store design & has a wide variety of products and solutions for everyone, and I back the opinion that even those who are beginners could walk in and confidently walk out with a solution specifically tailored to them (thanks to the awesome staff). I was even told a little about how hard working and passionate the owners are, and I absolutely do not doubt that as fact. It is evident in the brand they are creating. If you are looking for a vape shop in Chicago, the search can be overwhelming. But please take my word for it that this place is the place to be!

Even though I have left 5 star reviews for this place, and named specific people, these people are…read moreno longer with the company. That's crazy, because they have given me great service, but they were released because apparently their service wasn't good enough for the owner/management. They apparently seem to take staffing seriously. The staff is just as good, if not better now. Like I said, they were already awesome. Maddie helped me (again) with a leaky tank, and knows a lot about juices - seems to be her forte. Like - she knows a lot about juices. I kinda only wanna go juice shopping when she is there. The owner sent me an email a few days ago because I had left a bunch of points on their old rewards system that I didn't use (even though Maddie left me a voicemail telling me to hurry up and use them, I didn't). He extended a pretty fat discount - seemed good enough of a reason to go pick up another tank. I did. I forgot the name of the guy who helped me (afternoon 02/17/16 - sold me a uwell), but he knew so much about hardware. He seemed to be into vaping long before "vape shops" were a thing. This guy is to hardware what Maddie is to juices. He told me about computer chips, coils, mods, manufacturer similarities, nuianses, fucking everything. Because of him, I'm probably gonna have to save up some money and blow it all on my next setup, which is already picked out.

Marissa, was extremely helpful and very friendly as soon as I entered the lounge. She thoroughly…read moreexplained all the products to me! I was even able to sample some of the products! By the way, I purchased the CBD Vape Pen, the pre-rolled CBD joint, and the 500mg CBD Hemp Oil. The products work great