I'm vacationing nearby and forgot my charger. A phone call to South Shore assured me that they…read morewould sell me a charger so I could hear the rest of the time I'm on vacation. The service was fast, professional, and polite. If you're local, I recommend this location to you for all your hearing needs. If you're from out of town, like me, you still might benefit from a visit.

Visited the SSHC Weymouth office on 7/22/26. There were many aspects of my visit that I…read moreappreciated. The office is tidy, organized, and I had no wait for my scheduled appointment. The audiologist, Casey Masi, was fantastic. She was both warm and knowledgeable. I had both an earwax removal and audiogram scheduled. I'd been informed when making the appointment that if the office "attempted" to remove the earwax and if there were none, that I'd still be charged the earwax removal fee ($65). When the audiologist sat me down to chat about what brought me into the office before the earwax removal, she quickly peered into my ears with the otoscope. She then told me that I had very little earwax, so she didn't think earwax removal was necessary. I decided to forgo the earwax removal at her suggestion, and we moved on to the audiogram. At the appointment, I was charged $65 for my "Office Visit," which is the description on my itemized receipt. I assumed it was in connection with my copay for the audiogram, as the earwax removal was deemed unnecessary. On 9/3/26, I receive an email with an invoice for $45 from South Shore Hearing Center, apparently related to the audiogram. I called the office on 9/4/26 to inquire about the multiple charges. Carolyn Greene, the receptionist, explained to me that even if the audiologist merely looked in my ears with an otoscope, that still qualified as an "attempt" to remove the earwax, so that was the initial charge for $65. This is an issue of principle: the charges for services that were not fully rendered are a bit deceptive. Please be wary of scheduling earwax removal with South Shore Hearing Center or any other services, as they have proven they are inclined to stretch the reasonable definition of "attempt" in order to nickel and dime their patients, some of whom may not have the means to pay $65.

I've been a patient/ client/ customer for maybe 12 years now, and I would not be a repeater if the…read moreservice was anything less than top shelf. The staff has always been so understanding and personable, and they have always given me the best of service. Special kudos to Kailyn and Stacey, my long-time hearing device advisors and "go to" people for the few issues that I have had over the years. Thank you so much!

The worst costumer service that I has ever had. Never available for appointments. Always booking…read moreat least one month or more out. Of course the audiologist is only in the office 3 days a week. Not much full service there and when you do get to see her she appears to be more interested in other things than you and your concerns. For a product that cost so much money I feel that it was money wasted. Miracle ear was much better. One other aspect of this service was that they seemed set on pushing you appointment out further so that they don't have to cover the one year warranty. BEWARE!!

Care is excellent but I feel really uncomfortable with all the religious messages posted around the…read morewaiting room and elsewhere, and right-wing political messages. This is supposed to be a place for medical care, not for proselytizing. Once the guarantee expires, we will seek hearing-aid services elsewhere.

I am proud to be a patient of this place. They are super nice and they treat you like family…read moreinstead of just another patient like the other doctors I go to. And been to. I am so looking forward to my next appointment. I certainly recommend this place.

I rarely leave reviews of any kind, but this experience requires it…read more I had committed to purchasing hearing aids which were delivered to Dr. Fellman's office. He ran a very thorough audiogram and external ear examination. Explaing the results he told me that I did not need the $4000 hearing aids that I had ordered but would do just as well with a much less expensive pair from Costco. He returned the hearing aids to the company. Professional, competent, and principled. I had no knowledge of him prior to this but I will now refer my patients to him. I am a primary care physician.

Dr. Fellman's substantial technical expertise on all matters related to hearing loss and devices…read moreemployed to enhance your ability to participate in daily activities are paired with his kind and compassionate professionalism. He is honest, caring and very knowledgeable. I strongly recommend him to anyone who considering seeing an audiologist about their hearing loss. Dr. Joseph Chimienti, Psy.D.

Hearing. Gotta take care of it, right? This Mass Eye & Ear satellite office is great- from the…read morefriendly and professional front office staff to the doctors and Audiologist- all great. The layout is a little confusing but iit works - check in on the ground floor, see your doc, get sent upstairs to the second floor if you have a scheduled hearing test, then back to floor one to follow up with your doc and schedule next year's appointment. Easy peasy! Sanitra, the Audiologist is just the best- she explains everything as you go along, reassures as needed, and sends you on your way. Dr. Pappal is awesome, lessening my "white coat anxiety" every time I'm there. Again, like everyone else professional , friendly, welcoming. We all have so many choices of where to go for care, why not go somewhere that makes you feel valued? No hassle, no hard sell on hearing aids, just taking care of your ear health which only helps!

I never got to see the doctor, my nurse had already diagnosed me before she came in without getting…read morethe details of my catscan right. She recommended something unhelpful because "it worked for her". I need surgery and she basically shooed me off to another specialist that couldn't help me

I received a high gloss mailer which suggested it was from Blue Cross / Blue Shield, as it had…read moretheir logo as well as a brand called "TRUHEARING ", so you could assume it was legitimately from BC/BS. Is scheduled an appointment at 60 State St. 7th floor, financial district, and had to check in with Security , where my appointment was confirmed, and I was given an identity badge that did not have the TRUHEARING identity. Arriving at the 7th floor, neither TRUHEARING nor Preferred Hearing were not on the list of companies / businesses on that floor. After waiting 45 minutes, Nancy Sideri came to the lobby, and guided me to her office. When I asked for her business card, it shows her a President of Preferred Hearing. On the net she was identified as an audiologist, but described herself as a Hearing Instrument Specialist. After a confusing description of suitable aids for me she asked for payment up front. She wanted me to pay for the aids , asking for my credit card information before having a fitting and testing for appropriate use. I have been using hearing aids for over 50 years, and I have never been asked for payment up front, over $2 500. and before I had an opportunity to see the product, by brand and model, andbe fitted for use. I felt the way everything was set up to be unprofessional and not typical business model.

I strongly recommend against this business for many reasons, but here are a few…read more I. I'm a Blue Cross member. BC gives discounts to certain providers through a company called TruHearing. I chose this business because the web said they offered several different kinds of aids. Not true. It turned out this provider offered only one brand of hearing aid. 2. I've worn hearing aids for years, but the solo practitioner of this business seemed to have memorized a script for first time users, and did not want to be interrupted. My husband and I were a bit frustrated by the talkativeness. 3. The practitioner seemed to have trouble programming the aids. It took quite a while. A few days after the appointment I realized that only one of three settings on the hearing aid (the most intensive one) improved my hearing discernibly.' 4. About a year later, I lost one of the hearing aids. I went to another provider and was tested. She said my hearing was the same in both ears (which I knew), and that the remaining aid had been programmed incorrectly. She corrected that, and I noticed immediately that my hearing was greatly improved. There are more issues with the first provider but this should cover it.

The type of care you receive here is like no where else in the World!…read moreWorld Class Doctors from all corners of the Earth and the most up to date knowledge of their Craft is second to none! The Best Medical Care one is exposed to is amazing! The Staff are all First Class.

My experience at Mass Eye and Ear today has been extremely disappointing. I have already been…read morewaiting for 4 hours, and we were just told that because they are short-staffed, it could take another 4 hours. An approximately 8-hour wait is unacceptable. On top of this extraordinary wait, the patient workflow is very inefficient. I was seen separately by three different nurses, and registration-related steps were handled twice in separate interactions. There appears to be unnecessary duplication at a time when the hospital is telling patients that it does not have enough staff. I understand that hospitals can become busy and emergencies take priority. But being short-staffed is an operational problem that hospital management needs to address. Patients should not be expected to absorb the consequences by waiting an entire day for care. If staffing is inadequate, management should have a contingency plan and organize available resources more efficiently. The combination of an extreme wait, inadequate staffing, repetitive steps, and poor patient flow suggests a larger management problem rather than an unavoidable delay. My criticism is not directed at the individual nurses or frontline staff. It is directed at the system and management. Mass Eye and Ear is a major hospital, and patients should be able to expect far better organization, communication, and respect for their time.

I can hear you. Ears have kept going for me and love classical music. 80 yrs old…read more Dr vernick has an excellent way of relating to folks.

I have been a patient of Dr. Vernick since 2014, and while the front office staff around that time…read morewas a bit difficult to deal with (one woman in particular, thankfully she is long gone) it has all turned around. I had not been in for a few years (living out-of-state during Covid made it impossible), but had an emergency with my ear earlier this week created by a mistake at my new PCP's office (note to self: continue search for new PCP). I called Dr. Vernick's office the next day and spoke with Anna - we had a nice chat, she told me she joined the office a couple of months ago and helped me get in ASAP. She recommended I see Mary, the office's RN, and was able to make an appt for me first-thing the following morning. Mary was amazing, looked at both ears to see what happened and then explained in nice, easy-to-understand terms what happened and what to do. My pharmacy let me know 6 hours later (!!!) that one of the two prescriptions she ordered for me was unavailable, so I called the office to go with option #2. I left a message for Mary, she called me back a few minutes later and sent in the next request. I have a follow-up with Mary in two weeks, and am starting to feel a little better after just starting 2 antibiotics. A BIG thank you to Anna and Mary!!

I had a hearing evaluation today with Abigail. Not only was…read moreAbigail very knowledgeable and generous in sharing her time and experience, she was incredibly responsive to adjusting my hearing aids based on the test results and updating my devices. Could not have been more satisfied.

Dr. Brian Fligor is THE GUY for musicians' in ear monitor impressions. I visited Brian for the…read morefirst time this September, and had a great experience getting the impressions done for a new pair of in ears.This is the 3rd pair of custom in ear monitors I've owned, and by far the best fit I've ever had, thanks to Dr. Fligor. I highly recommend Dr. Fligor to all of my musician colleagues, or anyone who needs ear impressions taken!

I came here to accompany my dad who just had a major surgery. This place has almost all specialties…read moreof medicine, including pharmacy and labs. Registration was quite easy. They have 2 stations for self check in. Nurses, docs, and lab staffs are overall professional. The check up room is also clean. The downside is the facility. The main entrance is on the 2nd floor, then dr offices are on 3rd and 4th floor. To get there either use a very small elevator 3-4 ppl max or climb a spiral stairs. I hope they can do something to make this office more ADA friendly and elderly friendly.

The Quality of Health Care here can be a challenge but I found someone who actually goes that extra…read moremile and even though they give patients about 15 minutes to visit their caregiver, this Medical Professional truly has the BEST BEDSIDE MANNER and actually LISTENS to your concerns and answers your questions! I WISH THAT ALL of their Medical Staff would do the same! They were prompt for my appointment and pre checked before TIMOTHY PRINCE - INTERNAL MEDICINE came in! Truly a perfect attitude and presence when arriving! A great listener and has a plan forward to a better quality of life! I did not feel RUSHED, I did not feel IGNORED, I did not feel UNIMPORTANT, which this person has a Gift of Communicating! I hope that he stays part of my care for years to come! The others I encountered was just as personable and helpful in many ways. That I Thank Them All! But the reason I'm Reviewing ATRIEUS, if because the EXCEPTIONAL Visit today! If you need or want to change your Primary Caregiver, I highly recommend that you from now on make an Appointment to see TIMOTHY PRINCE, NP INTERNAL MEDICINE - WHO is ACCEPTING NEW PATIENTS! I'm Super SUPER GLAD I DID! THANK YOU FOR RESTORING MY FAITH BACK TO ATRIEUS! PS. The Offices are Spotless and Super Clean and Comfortable! Plus a shout out to the LAB TECHS AND THE SUPER FRIENDLY EKG TECH! You Rule!