I'm vacationing nearby and forgot my charger. A phone call to South Shore assured me that they…read morewould sell me a charger so I could hear the rest of the time I'm on vacation. The service was fast, professional, and polite. If you're local, I recommend this location to you for all your hearing needs. If you're from out of town, like me, you still might benefit from a visit.

This place is great! I had full hearing test with licensed Audiologist (Doctor, not hearing aid…read morespecialist/sales person!) She told me about the different types of hearing aids that would work best for me and the benefits of buying them there; but NO SALES PRESSURE at all! They are also affiliated with Mass. Eye and Ear, so she referred me to specialist when she noticed a potential medical issue. I would highly recommend them!

I've been a patient/ client/ customer for maybe 12 years now, and I would not be a repeater if the…read moreservice was anything less than top shelf. The staff has always been so understanding and personable, and they have always given me the best of service. Special kudos to Kailyn and Stacey, my long-time hearing device advisors and "go to" people for the few issues that I have had over the years. Thank you so much!

The worst costumer service that I has ever had. Never available for appointments. Always booking…read moreat least one month or more out. Of course the audiologist is only in the office 3 days a week. Not much full service there and when you do get to see her she appears to be more interested in other things than you and your concerns. For a product that cost so much money I feel that it was money wasted. Miracle ear was much better. One other aspect of this service was that they seemed set on pushing you appointment out further so that they don't have to cover the one year warranty. BEWARE!!

Care is excellent but I feel really uncomfortable with all the religious messages posted around the…read morewaiting room and elsewhere, and right-wing political messages. This is supposed to be a place for medical care, not for proselytizing. Once the guarantee expires, we will seek hearing-aid services elsewhere.

I am proud to be a patient of this place. They are super nice and they treat you like family…read moreinstead of just another patient like the other doctors I go to. And been to. I am so looking forward to my next appointment. I certainly recommend this place.

Dr. Fellman's substantial technical expertise on all matters related to hearing loss and devices…read moreemployed to enhance your ability to participate in daily activities are paired with his kind and compassionate professionalism. He is honest, caring and very knowledgeable. I strongly recommend him to anyone who considering seeing an audiologist about their hearing loss. Dr. Joseph Chimienti, Psy.D.

Very attentive and extremely helpful! My hearing experience has improved so much since meeting with…read moreDr. Fellman.

Hearing. Gotta take care of it, right? This Mass Eye & Ear satellite office is great- from the…read morefriendly and professional front office staff to the doctors and Audiologist- all great. The layout is a little confusing but iit works - check in on the ground floor, see your doc, get sent upstairs to the second floor if you have a scheduled hearing test, then back to floor one to follow up with your doc and schedule next year's appointment. Easy peasy! Sanitra, the Audiologist is just the best- she explains everything as you go along, reassures as needed, and sends you on your way. Dr. Pappal is awesome, lessening my "white coat anxiety" every time I'm there. Again, like everyone else professional , friendly, welcoming. We all have so many choices of where to go for care, why not go somewhere that makes you feel valued? No hassle, no hard sell on hearing aids, just taking care of your ear health which only helps!

I never got to see the doctor, my nurse had already diagnosed me before she came in without getting…read morethe details of my catscan right. She recommended something unhelpful because "it worked for her". I need surgery and she basically shooed me off to another specialist that couldn't help me

I received a high gloss mailer which suggested it was from Blue Cross / Blue Shield, as it had…read moretheir logo as well as a brand called "TRUHEARING ", so you could assume it was legitimately from BC/BS. Is scheduled an appointment at 60 State St. 7th floor, financial district, and had to check in with Security , where my appointment was confirmed, and I was given an identity badge that did not have the TRUHEARING identity. Arriving at the 7th floor, neither TRUHEARING nor Preferred Hearing were not on the list of companies / businesses on that floor. After waiting 45 minutes, Nancy Sideri came to the lobby, and guided me to her office. When I asked for her business card, it shows her a President of Preferred Hearing. On the net she was identified as an audiologist, but described herself as a Hearing Instrument Specialist. After a confusing description of suitable aids for me she asked for payment up front. She wanted me to pay for the aids , asking for my credit card information before having a fitting and testing for appropriate use. I have been using hearing aids for over 50 years, and I have never been asked for payment up front, over $2 500. and before I had an opportunity to see the product, by brand and model, andbe fitted for use. I felt the way everything was set up to be unprofessional and not typical business model.

I strongly recommend against this business for many reasons, but here are a few…read more I. I'm a Blue Cross member. BC gives discounts to certain providers through a company called TruHearing. I chose this business because the web said they offered several different kinds of aids. Not true. It turned out this provider offered only one brand of hearing aid. 2. I've worn hearing aids for years, but the solo practitioner of this business seemed to have memorized a script for first time users, and did not want to be interrupted. My husband and I were a bit frustrated by the talkativeness. 3. The practitioner seemed to have trouble programming the aids. It took quite a while. A few days after the appointment I realized that only one of three settings on the hearing aid (the most intensive one) improved my hearing discernibly.' 4. About a year later, I lost one of the hearing aids. I went to another provider and was tested. She said my hearing was the same in both ears (which I knew), and that the remaining aid had been programmed incorrectly. She corrected that, and I noticed immediately that my hearing was greatly improved. There are more issues with the first provider but this should cover it.

The type of care you receive here is like no where else in the World!…read moreWorld Class Doctors from all corners of the Earth and the most up to date knowledge of their Craft is second to none! The Best Medical Care one is exposed to is amazing! The Staff are all First Class.

I have never had worse care at any facility than I did at MEEI ER today. As a man who has had a…read morelot of care across the country that is saying something. I am a Registered Nurse and a professional classical singer. I have strong interest in immunology and the singing voice. My big impediment to success in any career is an underlying immune deficiency. I recently developed severe pneumonia. I was started on exceptionally high doses PO steroids and by definition am further immune compromised. Last week I endured new, severe hearing loss and ear pain when I was forced to flee a wildfire by airplane while I was ill with the above pneumonia. Went to MEEI for hearing and ear pain eval. Was asked if I had any issues that needed accommodation. I stated that my hearing loss would make it difficult to hear my name called. They said they had me. Meanwhile the waiting room was packed hook by jowl with patients. No ventilation. No one masking and some had active coughs. I was told to sit in one of the annexes to get some space. I did not hear my name called when the triage nurse called me. No apologies offered from the nurse, just a grumble and annoyance. . After that I was again asked if I had any issues that needed accommodation I again stated my acute, severe hearing loss and was again told that they had me. I am a nurse. I know it sucks to work in health care nowadays so I did not keep harassing folks. I waited patiently. After three hours of waiting in that absolute bedlam I asked what was up. . I was met with attitude and anger. I was told that I had been taken off the patient roster because they had called me and I never came to the desk. They wanted to know why I did not answer them when they called my name. They stated they would place me on the bottom of the triage list and I could wait my turn all over again. I pushed back and stated that this was unacceptable. That as the allegedly pre- eminent ENT ER for the region this was outrageous malpractice. I was given a patronizing speech about having good manners. ( no one identifies themselves so I had no idea who I was being scolded by or what their job title ls). I again pointed out: " I am severely ill with pneumonia. I have severe acute hearing loss. I am immune compromised and my thinking is impaired by high dose steroids". Not a word of compassion. No empathy. Not a hint of an apology. Just more scolding. Patronizingly told that if I was able to act more nicely I would be seen . I am a nice man so of course I was brought to exam room. I was seen by the doc ( no name or title given ) Doc wanted to know why I thought I had immune disorder. She seemed in a total daze. Sent upstairs for Hearing eval. In Audio I was treated with compassion and kindness first and only encounter in the entire 7 hours I was at MEEI. Curiously the Audio clinic had these really cool mid-century buzzers to hold on to so you knew when you were going to be seen. Funny how that technology hasn't tricked down to the ER in 30 years. I guess it's better to yell at your acutely ill hearing impaired patients and threaten to deny care . That makes sense. Seen again by same doc. Told I have hearing loss. Recommended nasal steroids. I stated again that I am on high dose steroids. This was news to her and she then stated nasal steroids contraindicated. Stated she was making a referral to an MEEI doc for me. Wants me seen in 1-2 weeks time. States she was calling in an RX for antihistamine. She handed me DC paperwork. ( never bothered to have me review or sign ) and told me I as good to go. Left ER to discover that DC paperwork tells me to call my PCP ( not an ent ). to ask for Audio referral. Found out they called in RX to a town I haven't lived in for 10 years ( 1 hour drive in each direction.) Went back to ER. They hooked ho apt with audio but in late September. I am supposed to call a number and beg for something earlier. I kept thinking of the outrageous CEO perks that the crooks that run MEEI/ Partners are getting. How many staff are being cut. How many patient waiting rooms are eliminated so those 1%ers can build their mansions and get their yachts and go to their MAGA fundraisers. The care offered at MEEI was an insult to the profession. It is substandard bordering on malpractice. I do not blame a single clinician I met. I do not blame facitlies management. I blame the corrupt CEO's who are ramming our health care into the ground. And taking wonderful clinicians and us poor patients along as hostages . I just lavaged my nose. Took my megadose steroids and antibiotics for my pneumonia. Hoping I dont get sick or go deaf. . will call lawyer if I do

I can hear you. Ears have kept going for me and love classical music. 80 yrs old…read more Dr vernick has an excellent way of relating to folks.

I have been a patient of Dr. Vernick since 2014, and while the front office staff around that time…read morewas a bit difficult to deal with (one woman in particular, thankfully she is long gone) it has all turned around. I had not been in for a few years (living out-of-state during Covid made it impossible), but had an emergency with my ear earlier this week created by a mistake at my new PCP's office (note to self: continue search for new PCP). I called Dr. Vernick's office the next day and spoke with Anna - we had a nice chat, she told me she joined the office a couple of months ago and helped me get in ASAP. She recommended I see Mary, the office's RN, and was able to make an appt for me first-thing the following morning. Mary was amazing, looked at both ears to see what happened and then explained in nice, easy-to-understand terms what happened and what to do. My pharmacy let me know 6 hours later (!!!) that one of the two prescriptions she ordered for me was unavailable, so I called the office to go with option #2. I left a message for Mary, she called me back a few minutes later and sent in the next request. I have a follow-up with Mary in two weeks, and am starting to feel a little better after just starting 2 antibiotics. A BIG thank you to Anna and Mary!!

I had a hearing evaluation today with Abigail. Not only was…read moreAbigail very knowledgeable and generous in sharing her time and experience, she was incredibly responsive to adjusting my hearing aids based on the test results and updating my devices. Could not have been more satisfied.

Dr. Brian Fligor is THE GUY for musicians' in ear monitor impressions. I visited Brian for the…read morefirst time this September, and had a great experience getting the impressions done for a new pair of in ears.This is the 3rd pair of custom in ear monitors I've owned, and by far the best fit I've ever had, thanks to Dr. Fligor. I highly recommend Dr. Fligor to all of my musician colleagues, or anyone who needs ear impressions taken!

I have experienced a number of stressful and frustrating issues getting my new hearing aids…read moreserviced. Paul has been a breath of fresh air. Nice guy, very knowledgeable and easily accessible. It's such a relief to have a professional provider you can count on.

I made an appointment here as a "fact finding mission". I was having hearing difficulties but hated…read morethe idea of hearing aids. Paul Fullerton (Hearing Instrument Specialist) checked my ears and hearing and it was clear I was having trouble. He explained everything clearly and I tried the hearing aids. What a difference! He explained everything carefully, and I ordered the units I needed. On subsequent visits we worked together so I understood how to put them in and adjust them. He provided written instructions and even made an instructional video on my phone! On a subsequent visit we made adjustments to the fittings. Paul could not have been better; knowledgable, patient, and a great teacher. Ann Millman I hi rec