I went to return an item which was misrepresented and had an awful time. I had to tell them that just because they had a sign that said "ALL SALES ARE FINAL" doesn't give them some kind of amnesty to fraud. According to the Better Business Bureau, if an item is misrepresented or malfunctioning then it is the responsibility of the business to either provide a substitute or refund, regardless of store policy regarding returns. It doesn't matter if the item was on sale or anything at all, if the item was described as being sterling silver and you find out that it was not silver of any kind, then they MUST provide a return, despite any sign or whatever you can think of. The lady who was behind the counter was unbelievably rude and refused to give me a full refund, despite my having been courteous and polite even though I was completely ripped off. To beat all she lied right to my face and said she knew for a fact that the item was authentic sterling silver because she saw another individual test it right in front of her. Well I said I happen to have my silver testing kit which I just received in the mail that day and offered to test it and we could see whether it was or not, to which she refused and finally offered a partial refund. She said the next time I came in there to understand that all sales will be final and she won't be so kind as to OBEY THE LAW regarding how a business should be run. BUYER BEWARE, all items in this place are either marked up way over retail or are completely fake. The service is not much in the way of serving us as they are in the way of trying to make a quick dollar off of unsuspecting antique lovers. Do price shopping before returning to make a purchase, ask about their return policy, test items which they claim to be silver/gold/authentic , etc.. Do NOT just take their word for it because it cannot be trusted. I have contacted the Better Business Bureau of Lexington in order to get the rest of my refund I deserve for their lies and willful disobedience to proper business etiquette, and I assume they will make them change their ALL SALES FINAL sign to reflect federal laws regarding misrepresentation. Hopefully they will suggest the lady take a couple classes or read a self-help book dealing with customer service, not that they have authority over that, but it would be some helpful advice because I refuse to do business with these crooks again nor would I recommend them to even my worst enemy. read more
