l go here and get my oil changed whenever it's needed the workers are very polite and respectful…read moreand it's quick they have you in and out I highly recommend this place

Quick, easy inspection. Kind, personable mechanics and rapid service. Thank you to all.read more

Best customer service around love their quick turnaround! All round the best thank you for your…read moreknowledge and professionalism! Happy customer

Highly recommended. My go to for oil change…read more Team of young professionals offering quick and precise service for your time and money.

Us cashier are very helpful or at least we try to be I love my job and the customers that come inread more

Been there 3 times and they never had what I needed. A 2020 Chevy and they only had one tire that…read morewould fit it on my last try. Had a bad experience many years ago with a tire warranty from Firestone so I boycotted them for years.

6 hrs for an oil change and to replace brakes WITH an appointment. It took 2 hrs just for the oil…read morechange and brake inspection and another 4 hrs to do the brake job. I would not recommend this place to anyone!

Came here twice to get a flat tire replaced, and for a vehicle inspection report. Both times…read moreservice was quick, and easy. Staff was super friendly, and professional, and I will definitely come here anytime my car needs work. Only negative was none of the staff wore masks, and with Covid-19 still on the rise, this is a concern.

Tommy and his team are a Godsend! I was driving my nephew to a recruit weekend in Lubbock, we were…read moreabout 40 miles west of Wichita Falls when my car just completely died on the highway. Tommy was quick to help and diagnose, and so graciously allowed me to keep my car at the lot while I figured out my solution. This has been such a stressful process, and Tommy has been so kind and helpful the entire time. Highly recommend North Texas Auto Service! I live in OKC, but if I am ever in Wichita Falls again and need help, this will be the first place I call!

My Nephew My nephew…read moreis a pretty amazing mechanic, and human being. I came through town for a visit and decided to stop by Mr. Mac's where he works. I was so impressed with the size of this place! This is a major operation! They have all kinds of mechanics on the floor, and they mean business. It's a very clean automotive store, too. I would definitely take my car or truck here every time. Say hi to my nephew, Shawnee! He's the BEST!!

Really I don't trust this place. They supposedly did a coolant drain and fill on my Toyota. I don't…read morebelieve that they actually did the work. I stayed with my car I walked to the stall where my car was to see what was going on. I did not enter the building and stood outside the building. I was told to go back to the waiting room. It's like they didn't want me to see what was being done or wasn't being done to my car. Doubting that they actually did the work I took my car to another place where I could actually see the work being performed. Never will I ever go back to this place. People beware when a service company takes your car and will not let you see the work being done. I my opinion Mr. Mac's is not to be trusted.

They would not mount my tires. I have a Bronco II that has oversize tires on it already. I bought…read morea different size tire online and took them in to have them mounted. I was told they would not mount them because it was not the recommended tire size for my vehicle. SERIOUSLY?? Firstly, to think the Walmart Tire Center knows more about my vehicle and what it is capable of than I do is absurd. Secondly, I spent weeks researching the tire size that would work for my application. Just because a manufacturer recommends one tire size DOES NOT MEAN THAT'S THE ONLY ONE THAT WORKS. Thirdly, if I had brought the same wheels and tires to them in the bed of a pickup truck, THEY WOULD HAVE MOUNTED THEM. If this is a corporate mandate, it's patently absurd and downright idiotic, not to mention there's no way to enforce it when wheels and tires are brought in off of a vehicle. STUPID. I have 8 vehicles that periodically require tires and rotations. Walmart just ensured that they will never receive any of my money at their auto center ever again. Groceries, yeah. But to tell me that they know best about my vehicle is insulting and fallacious.

I came from out of town to visit family. While here I hit a bolt on the highway and had to get it…read moreremoved and patched before I go back home. While I was at the tire center getting my flat fixed I had our dog because she wasn't playing nice with the other dogs. Since it was cold and rainy this morning I went to go sit inside the waiting area and all the tire area employees saw that I had a dog, but didn't say a single word to me. After I was in the waiting for a few minutes the department manager came in and told me I had to leave the store because of my dog and he followed me all the way outside, so I have been sitting out in the rain and cold for well over an hour all because I have a small wiener dog with me. It would have been fine if there were signs up saying no dogs or even if when I looked it up but I didn't. I have been to plenty of other stores where I live and they allow dogs all the time. Now I would have been ok with it if it was dry, but it is tanning and they have my car so I have no where to sit away from the elements except for directly in them.

Absolutely floored by the customer service at this place!!!! First time moving by myself and my…read morealternator went out half way to Dallas from Lubbock!!!!!!!! I got here 30 min before close and they didn't even hesitate to say they would stay and fix it so I could finish my move safely. Car issues are never fun and I'm extremely thankful I chose to drive through Wichita Falls just in case anything happened & bc I knew they had truck stops it would be easier to get gas at with a uhaul. So lucky it happened when I was close enough to WF to turn around and get here before 6 & that I came to this shop because I know many of them would've turned me away until morning & then I'd be missing my best friends graduation in Fayetteville this weekend. Good customer service is hard to come by these days & I HIGHLY recommend this place. They were so understanding and I cannot be more impressed!!!!! Thank you thank you thank you!!!!!!!!!!!!

I have brought several fleet vehicles to be serviced here, primarily because they accept Enterprise…read moreFleet Management. Front office staff are amazing and work really hard to accommodate customers. Problem is not having technicians that actually finish a ticket before moving to another ticket. Also, this store seems to have problems with keeping quality technicians. Granted, they have a lot of services they provide, but the technicians take forever to finish a single ticket. It should not take 4 hrs (or longer) to change oil, replace air filters and rotate tires. This kind of waiting is unacceptable. Customers literally wait and watch as their automobiles are taken into the shop, hoods lifted, raised on lifts, tires removed, etc. once the vehicle is placed, the technician seems to disappear and move on to another ticket or task, on another vehicle. Seems they would just finish the assigned ticket, get the vehicle out and move to the next. If there were any other auto service centers that accept Enterprise Fleet Management Cards, I'd go there instead. Rest assured I will check for others and post it. This is ridiculous!