Came here twice to get a flat tire replaced, and for a vehicle inspection report. Both times…read moreservice was quick, and easy. Staff was super friendly, and professional, and I will definitely come here anytime my car needs work. Only negative was none of the staff wore masks, and with Covid-19 still on the rise, this is a concern.

Tommy and his team are a Godsend! I was driving my nephew to a recruit weekend in Lubbock, we were…read moreabout 40 miles west of Wichita Falls when my car just completely died on the highway. Tommy was quick to help and diagnose, and so graciously allowed me to keep my car at the lot while I figured out my solution. This has been such a stressful process, and Tommy has been so kind and helpful the entire time. Highly recommend North Texas Auto Service! I live in OKC, but if I am ever in Wichita Falls again and need help, this will be the first place I call!

We had tires purchased prior to showing up. We were happy to stay in vehicle while new tires were…read moreinstalled. They stood in shop for 20 minutes looking at each other. Took 2 hours to complete the 4 new tires while we listen to them complain about life, work and people that have too much money. We have a nice pick up but we work hard and it is part of us making a living. Southern Tire Mart has great prices and has been great at getting quality tires but I rather have local tire shop install instead of the slow grumpy crew at the shop.

Very quick, very helpful. Called before opening and they answered and we got there in 10 minutes…read moreand they had the tires out and ready to put on our fifth wheel. Very nice people and hardworking boys!

I have brought several fleet vehicles to be serviced here, primarily because they accept Enterprise…read moreFleet Management. Front office staff are amazing and work really hard to accommodate customers. Problem is not having technicians that actually finish a ticket before moving to another ticket. Also, this store seems to have problems with keeping quality technicians. Granted, they have a lot of services they provide, but the technicians take forever to finish a single ticket. It should not take 4 hrs (or longer) to change oil, replace air filters and rotate tires. This kind of waiting is unacceptable. Customers literally wait and watch as their automobiles are taken into the shop, hoods lifted, raised on lifts, tires removed, etc. once the vehicle is placed, the technician seems to disappear and move on to another ticket or task, on another vehicle. Seems they would just finish the assigned ticket, get the vehicle out and move to the next. If there were any other auto service centers that accept Enterprise Fleet Management Cards, I'd go there instead. Rest assured I will check for others and post it. This is ridiculous!

I was faced with dry rotting tires. I then bought four tires at this place of business. I would…read morehope that I got the best of values. It was all fine on line. The staff were friendly and helpful. Time will tell in value and reliability as this is my first new car and responsibilities. Note, my car is driving smoothly. Thanks.

I recently bought a used 2017 Chevrolet Tahoe from Lipscomb Chevrolet, and the experience has been…read moreextremely disappointing. Not long after purchasing I had to replace the water temp sensor. Now, there is a message to service suspension system. Our salesman Drew said that we could make an appointment and they would take a look at the shocks that they replaced to see if they were faulty. I contacted the service department to make an appointment and they told me I would have to leave my vehicle there for a couple of DAYS. I told them that this is the only transportation that gets me to and from work that I would need a loaner vehicle. They said that they are booked out months in advance for loaner vehicles that I should contact my salesman to see if he could put me in a loaner vehicle. When I reached out for help, my salesman, Drew, told me that his manager said I bought a used 2017 vehicle and that they "can barely get customers who purchased new vehicles into a loaner." That kind of response says everything about how they treat customers after the sale. It's frustrating to spend this much money on a vehicle and get no support when something goes wrong--especially for work they've already done. I expected better accountability and customer service. If you're considering buying here, be cautious. Get everything in writing and don't expect much help once you've signed the papers.

This is a long, but thorough review! I will give you the basics. Made an appointment and a few days…read moreprior to the date my car died on me in Dallas. My engine was hot and sluggish going up inclines. I turned it in and it took 16 days and cost me $3,646.40. They gave me a gray Chevy Spark loaner and it died on me while out with my kid. Colton came and replaced it with an all electric vehicle, that only had 190 miles that I could use, but I have 3 jobs. I gave it back, since my car was not fixed then got another car for the time being. While my car was there with my custom paint job, bird poo and feathers cooked on the paint job due to it being parked under bird areas and not being covered. I still have not been able to get all the feathers out of my paint job. Once my vehicle was "supposedly" fixed. I was told the 150,000 mile check up, flushed my coolant systems, new hoses, an oil change and cooler kit cost. $3,646.40. Now the sad part was I paid $1981.00 in labor alone and about $1,000 in parts. I had my car 2 days and it died on me again while I was at a convention in Dallas 230 miles away from the dealership that said all was well. I had to figure out how to get it back to this dealership on my own. August 21,2024. On 26Aug24, I brought my car back since it died on my and the issues was the same. I paid for things in my car and almost 2K in labor and my car was still broken. This time they had my car for 1 month and this time said it was my alternator and my battery was low. Well if paid for inspections and diagnostics. The first time I brought the car in yet no one noticed something was wrong with my alternator so say so after $2000 came out of my pocket told some basic things that should've caught the first time and cost me a third of the price to fix. At this point I was beyond stressed, disappointed, and in a financial bind. This time the new total was $1,046.04 . Labor cost me another $355.00 and parts $608.86. My car sat in the dealership yard for 1/2 a month again, I did get a loaner, but just needed them to fix the car they misdiagnosed the first time. The service department staff was nice, but I did have to call and figure out the status of my vehicle a lot the second time around, which is not great. I drove by multiple times and noticed it was parked in the same spot. Due to it sitting the hot Texas sun for about 2 months not covered. When I got my car back all of the window tint in the vehicle was warped due to the heat. Now it must be replaced. I was driving and maintenance code 82 popped up on my dash . I do not know what could be the issue now, since I have this dealership $4,692.44 in less than 2 months for an older vehicle that should have had all the systems reset after the 150,000 mile maintenance I completed the first time. Herb Easley has quicker turn around and can be cheaper, but Lipcomb has better customer service, but may have your car longer or not find the issues. Since they service the police cars in town it does slow down the maintenance department. I come from a family of auto mechanics, and I feel like this situation could have been quicker, cheaper, less stressful if this business would have listened to my concerns and issue about the vehicle when I brought it in the first time. Hopefully this cold 82 is something simple because I have not one more pennies to give this dealership

Five stars to Alley's! They, by far, have been the most honest and knowledgeable automotive…read moreprofessionals I have found in the Wichita Falls area. Floyd at Alley's saved me a ton of money on a simple fix with an electrical issue on my pickup truck. Had I went to the Toyota dealership, I would have easily spent a small fortune just to have them run a diagnostics on my truck. Floyd pinpointed the problem in less than five minutes, took care of it immediately and was on my way again! I am 100% SATISFIED and confident on their professionalism. If you are in need of auto repair, you needn't look any further! Thank you Floyd and Alley's!

They can fix whatever you need fix but the costumer service is horrible. It just blows my mind how…read moreyou can give someone your business and they give you an attitude.

Replaced small tires like lawn mowers and atv tires etc. fast and friendly service. They're quite…read morebusy after lunch so try to get there before lunch.

At first I have to say it was a great experience but due to some payment issues on their end they…read moreended up trying to charge me for another persons service call and made my account negative days after the service was done. Now I'm stuck waiting for a my bank to release funds back to me thanks to this company and their poor records management. I do not recommend giving this company your card to ver the phone if possible. They need a digital format to remove this issue in the future.

the gentleman at the counter to take this guys money and get him out of here, I think he Could have…read morebeen having a bad day and in his defense I wasn't dressed very well and I was brining in an old beat up 4Runner, so I didn't look like someone they care to do business with again in the future. To be fair he was nice enough to give me a ride to pick up my car, so thank you for that. And the Steven was also always nice when I talked to him on the phone.

These guys were going to charge me over $600 for a battery replacement. I had to go buy a battery…read moremyself, and they still ended up charging me $350. Don't go here. The service and quality are awful, and I am never recommending at this establishment to anyone.

Me and my wife traded in our car to this dealership on 7/9 and we're told to come back and get our…read morethings out of the car (my wife had recently helped our aunt move and was given a few boxes of family heirlooms that were still in theback of our suv). When we returned our car on 7/10 and we're told the service shop where the car was, was closed. Closed 7/11 as it was Sunday. We returned at 5:30p on 7/12 and we're told they were closed. We again returned on 7/13 during lunchtime and found the car had been burglarized, torn apart and many items were stolen. Or destroyed. There was no forced entry, so it wasn't locked while they had it or it was someone who had access to the keys. There really is no third option. They are completely at fault. The dealership has yet to answer my messages or call me and is stating it's not their responsibility. I highly advise shopping some where else as it's been 6 days and still no word from the dealership. At no point did anyone apologize at any juncture of this. I emailed their website and received no call back or reply. I messaged them on Facebook and received no call back and replied via messenger stating someone would reach out but never did. I am truly flabbergasted.

I have purchased a few cars from here personally and also brought family members because they…read moretreated my wife I so well. We are from San Antonio, TX and value customer service, value, and a human connection (among other values). You will find it all here.