Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

My Samsung 65" frame tv wouldn't come on. After an hour on…read morethe phone with Samsung tech support, and little to show for it I called Smart TV repair. Fifteen minutes later Rashad had me back up and running. He's amazing!

My 6-year-old TV suddenly stopped turning on, and when I called Best Buy, they wanted $150 just to…read morediagnose the issue. Then Rashad came along like an angel. I reached out to him, and within two days he traveled all the way from NJ to NY and fixed my TV in just a few hours. He is professional, extremely knowledgeable, and trustworthy. I'm so grateful I found him, he saved us $2,000 and is now my go-to for any future repairs. Recommend 10000/10

Cannot recommend Anthony enough. He has a great eye for placements and is meticulous (and very…read moreclean!). He was able to hang two televisions within 24 hours of reaching out and he did a fabulous job. He's also just a really nice human. Highly recommend.

Anthony is a thief. He quoted me $1500 but the job cost $2600. He did not center the TV properly…read more It's 5.5" off center. Plus the TVs are too high. They should be eye-level. I know this, bc we had to hire a different contractor to fix his shoddy work. And, his spackle/patch work is awful. He also left magic marker on our wall because he put the outlet in the wrong spot. He must have a lot of friends who are willing to write false reviews because he is not competent. Run, don't walk from this guy!

Quick response time and were immediately able to schedule a consultation. Everything from camera…read moreangles to pricing was explained in detail to us at consultation. Installation was completed the same week. They also responded quickly to all of our questions and concerns afterwards. They are professional and we highly recommend.

I needed to add 2 cameras to an existing security system…read more Requested quotes from several companies. Mike from Security Hawk got back to me with a price and time frame that were competitive. He came on time and took great care of the situation. He explained everything he was doing. He was kind enough to also help with parts of the system that needed some reconfiguring. I really appreciate that! Really good service at a fair price. Check these guys out!

Without a doubt the most dishonest company I have ever done business with. I pay for premium CABLE…read moreTV channels only to be told that I can only access those channels through an app on my phone? What the hell is that?!

Their hotspots pop up literally all the time but I've yet to be able to connect to one…read moresuccessfully. My router needs to be reset almost every day. Their app usually won't load even on their own Wi-Fi and their service is a fortune. Customer service is prompt and polite but totally ineffective. Time to Give Verizon a try.

Shota arrived on time and did a very professional job wall mounting our 75" Frame TV in our new…read moreapartment. The install was done with care and outcome was perfectly leveled and centered and also hid the One Connect cable behind the wall perfectly. We have more TVs to mount looking forward to working with Shota and his team.

Stellar service from Shota. I had to schedule him at the last minute and he was able to fit the…read moreschedule and do a fast and clean job mounting my tv. Didn't need my help at all, fast, professional, affordable, can't think of anything else I would want from a tv mounting pro.

This store is total bullshit. I've been taking phones and lines from here for 4-5 years, and this…read moreis how they treat loyal customers. The two people running this place are absolutely disgusting and dishonest. I bought three watches from them. I returned the third watch, but they never removed it from my account. Because of their scam, I was forced to pay for that watch for almost TWO YEARS even though I didn't even have it. That is straight-up theft. They took my money knowingly and did nothing to fix their mistake. This place is full of lies, excuses, and shady behavior. DO NOT take any phone, watch, or line from this store. They will cheat you and drain your money. This is my honest experience and warning to others. This store is total bullshit. I've been taking phones and lines from here for 4-5 years, and this is how they treat loyal customers. The two people running this place are absolutely disgusting and dishonest. I bought three watches from them. I returned the third watch, but they never removed it from my account. Because of their scam, I was forced to pay for that watch for almost TWO YEARS even though I didn't even have it. That is straight-up theft. They took my money knowingly and did nothing to fix their mistake. This place is full of lies, excuses, and shady behavior. DO NOT take any phone, watch, or line from this store. They will cheat you and drain your money. This is my honest experience and warning to others.

I had the worst experience of my LIFE coming to this AT&T location. My brother and I went to this…read morelocation a few days ago to start a brand new phone line each and had a terrible experience with one of the sales reps. Just so everyone knows, this sales reps fist name is DAVID. There are only about 3 reps that work at this location so it should not be hard to run into this guy.. and I will suggest never to work with him and probably not to go to this location at all as a whole. However, there was a manger by the name of ELI who was a gentleman and did an excellent job straightening things out after all the damage DAVID had done.. Now let me quickly get into what exactly happened.. so my brother and I started up fresh new billed phone lines each. DAVID was the rep who assisted us. First of all, he had us write our personal information down on a piece of paper (SSN included, that made me uncomfortable). I have done billed plans before at other locations and they usually have me manually input my personal information into their tablets when requested. That was the first red flag.. we where making small talk and DAVID was a very funny guy who seemed to throw out cheap shots and slick responses to things we would talk about. That was completely unnecessary and instead of me confronting him about it, I remained professional and just wanted to get the process over with. After he turned on my service and I was all ready to go, he then proceeded to complete my brothers service. He made jokes about my brothers hand writing and my brother did not like that and told him that his jokes was not funny and let's just get these bills done and no more small talk. LITERALLY 2-3 mins later, DAVID goes and says "oh it seems your 'application' did not go through". We where shocked and confused because we where not financing any phones were there should have been an application with approval odds or not. We where only simply opening new phone lines and had our own phones so we where lost and confused by what he was saying. At this point, we confronted him and asked him if he tampered with the application because of what my brother had told him about his bad jokes and slick remarks. He swore that he did not do anything. He looked like a big fat liar and this made us furious. However, we remained composed and silently walked out of their establishment. We not long after went to a "corporate" location where they apologized for our experience that we just had at this other location which so happened to be a "authorized retailer" location. The corporate guys said that it is pretty typical for authorized retailers to be very unprofessional and they always hear complaints from authorized retailer locations. They then proceeded to EASILY set my brother up with his billed plan, although mr. DAVID claimed my brother "could not make an account in their system" for reasons he could not explain. Because of all the fishy feedback I was hearing about the authorized retailer, I asked the corporate guys to please check my billed plan to see if they had did anything they shouldn't have to my account. Come to find out, DAVID did in fact charge me for a more expensive plan then of what I had requested. This made me furious!!!! The next day, I went back to that authorized retailer location to speak to the manager. Thank goodness the manager had a good head on his shoulders and he straightened everything out, fixing my billed plan to what it was originally suppose to be. Again, this managers name is ELI. In conclusion, I have NEVER had to go through an experience like this my LIFE EVER! This process was suppose to be short simple and sweet. I would suggest to anyone reading this to NEVER go to this location, but if you have to, do not deal with DAVID. DAVID has bad intentions for people and who knows how many people he has done this too. I would also advise, please only go to CORPORATE locations. AUTHORIZED RETAILERS have a bad reputation and can be unprofessional. I was almost not going to write this review but I just found out this morning that DAVID also did not put my correct email on my profile.. so now I am left no choice but to throw him under the bus. This about wraps up my experience and I hope this can help anyone deciding on a good location to go start their AT&T service. Have a good one guys and be safe out there!

I had an amazing experience with Precise security. Nelson was extremely knowledgeable and took the…read moretime to teach me how to use all the smart devices in my home. He also got all my cameras working and hooked them up to my phone. Very respectful and patient. Thank you Nelson

i just installed cameras around my house with precise security, cam looks good and good after…read moreservice