Rich & Monica are a dream! Amazing service & very proactive with my annual policy review saving me…read morethousands of dollars! HIGHLY RECOMMENDED!

The minute I was ready to sign with them, the prices changed and they told me I took too long. The…read morefemale I spoke with was rude numerous times. I feel lucky that I dodged using them as insurance agents.

Well, it's been well over a week of replying to an email and leaving 1 voicemail with no response…read moreat all. It's frustrating considering it took them 2 weeks to get back to me with a quote. The email I am replying to is a quote that I have questions on then plan to move forward on. However no one is returning my call or email so I guess they don't need business.

Had ins w/ this company for 4 yrs, but recently cancelled this agency. Initially, had relatively…read moregood customer service. However, Lori (owner) & Courtney (lieutenant) who are both immensely knowledgeable, progressively became more and more difficult to reach. Many times I alerted them to this fact, but they were in complete denial, and simply referred me to their consistently incompetent support staff. My recommendation would be to hire and/or train a more competent support staff and shift the leader's attention from their emphasis on sales/marketing back to good old customer service to take care of their existing customers on a more punctual basis. Had they responded more positively to my feedback, I would still be doing business with this agency.

the length of time I've been with Denise should say it all. over 15 years. need I say more? best…read moreservice in the city of Aurora. quick on claims and now a lower rate,plus my home is insured through her. I do recommend. D.Herron

Always helpful and stellar customer service. Denise runs a great ship here. Need insurance for your…read morehome, car, boat, business or life... go here and know you will be taken care of.

Been with this company for 18 years. Apparently bought out and service is terrible!! Say they will…read morecall you back. Pass you around with no results after a week. Avoid at all costs. Currently looking for a new broker.

Have worked extensively with Karen Steinmark and Scot Humrich at Trust Hall over the past few years…read moreand I give them very high marks for integrity and service. As a broker, Trust Hall tracks and monitors what's happening with all the major carriers. Since the economy turned in 2008, many carriers have been stripping down their policies or making it more difficult to file successful claims - this is exactly the kind of information that Karen and Scot track and share with their clients. For a long time, insurance was a commodity - coverages were similar and price was a determining factor. Today, the insurance business is going through radical changes and consumers must do their homework. That's where Trust Hall shines, and that's why I recommend them whenever I have the opportunity.

Mauricio Teran has been great! Mauricio's been a wealth of information. He's been patient,…read moreprofessional and super helpful. I needed all of that. Kudos to Rocky Mountain Insurance Specialists and their team.

Mauricio provided a professional experience. Very helpful and detailed. Went over everything…read moreregarding my new policy. Communicated thoroughly. On time w/phone appts. Diana was also great in following up w/me and answering a few questions I had regarding my policy. Top notch professionals! I am happy with the service and will continue to use RMIS. Thank you!

Kelsey at Larson Insurance was amazing. She worked hard to make sure that we got the best price for…read moreour renters and car insurance. Kelsey was responsive and attentive to all of our questions. I would highly recommend her and their services.

Kelsey was very professional she took my information and customized my plan and provided me with…read morethe best quotes. Highly recommend getting a quote from Larson insurance inc to save money on insurance

The entire staff at Brett Carlini State Farm are outstanding and knowledgeable…read more They go out of their way to support the customer.

Always a pleasure working with Nicole. She is quick to respond to inquiries or providing quotes and…read moreanswers all my questions. Actually, at Bret Carlini's office, his team consisting of Nicole, Nick or Jim are always responsive, professional and great to deal with.

I should start out by saying that I am not currently a State Farm client. As a result of an…read moreaccident, I had the occasion to work with Kimberly Brogan Smith and her office team. I found myself struggling with a claims adjuster to the point where I didn't believe that I was being treated fairly. Rather than belabor the point, I reached out to Kimberly directly. She listened to my issues and made a commitment to get involved to the best of her abilities. Within 24 hours, my situation had been totally resolved. It was clear that working behind the scenes Kimberly had done just what she had committed and gotten directly involved. The difference in tone and approach was immediately noticeable. I couldn't have been more impressed. I went from being dissatisfied in the extreme to feeling like my needs were being met. That type of follow-through and commitment is something that I don't take for granted. I think that anyone seeking an insurance agent would be well served to consider Kimberly Brogan-Smith. I know that when my policy is up for consideration, I will be reaching out to her.

Poor customer service. Accident claim was handled very poorly. Very disappointed with State Farmread more